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IT's Supportive Role in Disaster Preparedness and Recovery: A Best

Practice Guide

Dwayne Hunter

Manager, Technology Services and Support

Oklahoma State University


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Thanks to…• Alabama - Anne Adrian, Jonathan Davis - Auburn; Karen Craig -

Tuskegee Univ.; • Arkansas - Nina Boston – University of Arkansas• Florida - Howard Beck, Thomas Hintz – University of Florida• Georgia - Chris Adcock - University of Georgia; Terrence Wolfork - Fort

Valley State University• Kentucky - Steve Garner, Richard Phelps - University of Kentucky • Louisiana - Fred Piazza - Louisiana State University AgCenter;

Christopher Rogers , Southern University• Mississippi - Dan Brook - Mississippi State University • North Carolina - Mike Bratcher, Lalit Rainey - North Carolina A&T State

University; Rhonda Conlon, Ray Kimsey - NC State University • South Carolina - Leisha Bodrick - SC State University; Kenneth Pruitt,

Jr. – Clemson University• Tennessee - Jenell Sargent - Tennessee State University; David Yates -

University of Tennessee• Texas - Paul Johnson - Prairie View A&M University; Lawrence Lippke -

Texas A&M


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Reference Material

• LSU AgCenter’s Safety and Continuity of Operations Planning• “Improving Disaster Management: The Role of IT in Mitigation, Preparedness, Response,

and Recovery”• “Practical Disaster Recovery Planning, A Step-by-Step Guide”• http://www.dplan.org• “Examining Factors Associated with IT Disaster Preparedness”• “Disaster Recovery: Best Practices White Paper” • “Disaster Recovery Planning Process” (parts 1, 2, and 3)• “Weathering the Storm”• “Disaster Recovery & Information Technology: Proactive Preparedness & Planning”• “Alive Predicts Deadliy IT Problems” – Computerworld, January 28, 2008• “Cyber Security: Make it a Habit” – Homeland Security bulletin• “Role of internet-based GIS in effective natural disaster management”• “Disaster Recovery Plan Template”• “IT Answers Call in California Wildfires” – Computerworld, October 29, 2007• “Pandemic Threat Still Getting IT’s Attention” – Computerworld, December 3, 2007• “A Study of Disaster Recovery Procedures” – Byron Beasley, Troy State University,

research paper• “Roadmap to Recovery”, CIO Decisions, October, 2007• “Promoting Readiness” - Dan Wilson• http://www.npowergdcr.org/resources/guides

References

http://collaborate.extension.org/wiki/Safety_and_Continuity_of_Operations_Planning



http://www.nap.edu/catalog/11824.html

http://www.nap.edu/catalog/11824.html

http://ca.com/files/WhitePapers/storage_practical_disaster_recover_plan.pdf

http://www.dplan.org/

http://www.dplan.org/

http://ieeexplore.ieee.org/iel5/10548/33368/01579710.pdf

http://www.cisco.com/warp/public/63/disrec.pdf

http://www.drj.com/new2dr/w2_002.htm

http://www.cisco.com/web/about/ac123/iqmagazine/archives/q1_2006/well_prepared.html

http://www.npowergdcr.org/it+disaster+planning+full+handout.pdf

http://www.dhs.gov/xprevprot/programs/gc_1202746448575.shtml


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Presentation Objectives

• Background

• Common issues in disaster preparedness and recovery (DP/R)

• Opportunities and examples of using IT in DP/R

• Barriers to adoption

• Disaster Management 101

• Pandemic


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Background(Why am I doing this?)

• Hurricane Katrina: 8/28/05

• SR-PLN’s 2006 topic: Extension’s Response to Disasters

• SR-PLN IT Cmte 2007 “Plan of Work” item

Flood Map Nuclear Power Plants

Earthquake Zones

Tornado Activity Map


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Why should I care?

Date Disaster Types Active

2/1/07 Severe winter storm

2/1/07 Severe winter storm

6/7/07 Severe storms, tornadoes, and flooding

7/7/07 Severe storms, flooding, and tornadoes

Yes


Yes


12/18/07 Severe winter storms Yes

(Trivia you won’t find in OK’s Tourism brochure!)

FEMA: Disasters Declared by State:1. Texas – 812. California – 733. Florida – 594. New York – 565. Oklahoma – 546. Louisiana – 537. Kentucky – 468. Alabama – 46

12. Arkansas – 4314. Mississippi – 4216. West Virginia – 4018. Virginia – 3919. Tennessee – 3926. Georgia – 32

Gov. Brad Henry: “The ice storm was Oklahoma’s ninth federal disaster declaration of 2007, an all-time record for the nation. As a result, the resources of the state and our local volunteer organizations are stretched to the limit.”

Today’s Headline News

• University locked down after shooting• Gulf Coast under tropical storm warning• Woman found at airport with fake bomb• Possible tornado hits central Florida• Plane crashes into barbecue restaurant• CNN Exclusive: NC State hosts NETC08• CNNWildSide: Bachelor’s friends use billboard to find him dates • CNNMoney: Teen earns millions building MySpace pages • CNNWildSide: Man accused of snatching man’s false teeth• CNNWildSide: Twinkies get their yellow from petro goo


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Other Influencing Events• Extension as problem solvers

• IT as a facilitator• Information Continuity = Business

Continuity

• Crisis Prepared vs Crisis Prone


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DefinitionsDisaster: “Natural, technological, and human-

initiated events that disrupt the normal functioning of the economy and society on a large scale.” and “Whatever will drive you out of business.”

IT: “Computing and communications technology”

Disaster Management: “mitigation, preparedness, response, and recovery efforts undertaken to reduce the impact of disasters”


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Common Issues in DP/R• Attentional tunneling• Requisite memory trap• Workload• Anxiety• Fatigue and other

stressors• Data overload• Misplaced salience• Complexity

• Errant mental models• Out-of-the-loop syndrome• Organizational affiliation


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Opportunities for using IT in DP/R

• Enhancing human-to-human communications

• Remote sensing

• Predictive warning and alerting; triggers

• Emergency call systems and reporting

• Modeling and simulation

• Shared data standards


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Examples of using IT in DP/R• Decision support

systems with uncertainty modeling

• “Blackdoors”

• Logistics management; resource tracking and reporting


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Examples…• Improved credentialing and

identification checks; digital identity

• Warning systems and alerts: broadcast and targeted

• Leveraging the public as providers of information


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Examples…

• Information broker

• Online repository using of sensors, wikis, blogs, data-mining tools, and GIS to capture, analyze, and share information learned from operational experiences


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IT Helping IT

Network-based technologies that could support DP/R objectives:

CommunicationSecure remote access

Network delivered software Offsite data centers

Networking based security IP security cameras

e-learning Power Over Ethernet


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In order for IT to be effective…

• Used on routine basis

• Seek technology that has the broadest possible application

• Distinguish between the user interface and the underlying technologies used to deliver a capability


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Barriers to Adoption and Use of IT in DM

• Unique character of the institutions responsible

• The organizational structure of the community as a whole

• The need to focus on day-to-day operational missions

• The need to actively cooperate under the most trying circumstances

• Lack of executive support


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Example from TN State University

• Campus – Wide Initiative

• Weather-bug

• Satellite Phone

• Podcasting

• Streaming-Server

• Campus Server will

Roll-over


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Disaster Preparedness and Recovery Planning 101

• Develop a planning policy statement– kinds of disasters do you intend to cover? – Where does the responsibility of the plan and

the planners end? – Who is responsible for the various

components of the plan and what is their authority?

Study the organization and processes; prioritize what’s essential to keep the business running


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Business Impact Analysis

Recovery Strategy Design

Disaster Recovery Plan

Train, Test and Revise

DR/P 101


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DR/P 101 - BIA

• Organizational Process• Clients and

Constituents• Required Technology• Regulatory

Requirements






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DRP 101 – BIA cont’d

• Organizational Process• Clients and

Constituents• Required Technology• Regulatory

Requirements• Identify Preventive

Measures: R$ = P X C X T

• Identify single points of potential failure






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DR/P 101 – Recovery Design

What needs to be recovered?• People • Services• Applications and Databases• Computer and Networks• Office Space• Phone Systems






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DR/P 101 – Recovery Plan

Resources to Create a Plan:• BIA resources• Communications,

Protection, and Readiness (CPR) documents

• Disaster Recovery Planning worksheets






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Communications, Protection, and Readiness (CPR)

• Develop contact information/call list and employees schedule

• Designate an emergency meeting location • Setting up temporary workplace• Protect your data • Ensure document preservation • Critical resource retrieval list• Insurance and liability


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DR/P 101 – Train, Test, Revise





• Perform tests of the plan• Review recovery checklists• Include revisions into plan

LSU AgCenter - SCOOP

1. Development of the plan

2. Introductory Training

3. Implementation

4. Data Collection

5. Ongoing Training

6. Ongoing Maintenance

7. Issues and Caveats

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The Silent Spring: A Final Toll

8 Long Months February to September, 200112,030 Farms

Depopulated6,094,139 Animals SlaughteredAt a cost of at least

$US 6,930,000,000.00An Expense Second only to

World War II in the history of Great

Britain


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The deadly plague returns to America: a mutated flu virus strain cripples the United States in a global pandemic.

Employers struggle to function as a third of their personnel succumb to this

virulent new bug


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Pandemic

• Ensuring that operations won’t close if the university is forced to suspend classes and close offices

• Preparing for students who won’t be able to return home –quarantines in communities

• Quarantines and travel restrictions on travel force work from home.

header netc08 it's supportive role in disaster preparedness and recovery: a best practice guide...

Documents

troy state university

state university rhonda

richard phelps university

adoption disaster management

pandemic slide

recovery efforts

federal disaster declaration

netc08 thanks