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ACI Global Training Newsletter - February 2017 HEADLINES Understanding strategic planning and strategic thinking: A key skill for airport leaders 3 Bahrain Airports Company receive ACI safety training 7 Global Safety Network (GSN) Graduates for January 9 Behavioural Analysis Training: A Korean launch 11 ACI Global Training Photo Gallery 15 Brussels Airport Company’s innovative approach to safety training 22 Course calendar March–May 2017 25

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Page 1: HEADLINES - Airports Council International · 2018. 8. 16. · Elelwani Ramaswiela Phuti Rammutla Randall Eksteen Denise Jacobs Sylvester Brian Khosa Phinias Mahlangu Completion of:

ACI Global Training Newsletter - February 2017

HEADLINES

Understanding strategic planning and strategic thinking: A key skill

for airport leaders

3

Bahrain Airports Company receive ACI safety training 7

Global Safety Network (GSN) Graduates for January 9

Behavioural Analysis Training: A Korean launch 11

ACI Global Training Photo Gallery 15

Brussels Airport Company’s innovative approach to safety training 22

Course calendar March–May 2017 25

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ACI Global Training Newsletter - February 2017

2

Page 3: HEADLINES - Airports Council International · 2018. 8. 16. · Elelwani Ramaswiela Phuti Rammutla Randall Eksteen Denise Jacobs Sylvester Brian Khosa Phinias Mahlangu Completion of:

ACI Global Training Newsletter - February 2017

3

Understanding strategic planning and strategic thinking: A

key skill for airport leaders

By Dr. William D. Taylor, Professor Emeritus (Management), Concordia Universi-

ty

There are many new demands now placed on airport managers. The diversity of new

airport business models, the expectation to provide a world-class customer experi-

ence, the large investments needed to provide modern airport infrastructure and secu-

rity, the necessity of recruiting well-educated and motivated employees, and generally

the growing complexity of running an airport in 2017 are just a few of the factors that

have made airport managers’ jobs much more difficult.

Those who are responsible for finding, recruiting and developing the airport managers

of the future know that airport managers need to have a solid knowledge of how mod-

ern strategic planning can help an airport achieve its mission and goals. A recent sur-

vey of ACI Board members indicated that knowing how to apply strategic manage-

ment concepts is one of the most important skills that airport mangers must have.

In fact, survey respondents noted four traits of successful airport managers that they

felt were of particular importance:

a) visioning, strategic intent, and building strategic perspective;

b) developing out of- the-box and creative approaches;

c) having better problem solving skills; and

d) supporting and leading organizational change.

The increased complexity of the organizational environment in which airports now

function is real. Airport managers must have a good understanding of the major driv-

ing forces shaping the airport industry, but also of how a business network—often de-

scribed through the metaphor of a strategic ecosystem—affects their airport. Ap-

proaching strategy as an ecosystem is very useful in that it highlights interdependen-

cies and the role of keystone organizations, whether the International Civil Aviation

Organization or an airport itself as the hub for a regional economy.

Airport managers today need to take a strategic perspective and be concerned with

building flexible strategies in what is often a complex and challenging context. Modern

strategic management goes beyond the typical overly-structured and bureaucratic

concepts of strategic planning introduced in the past few years. Strategically manag-

ing an airport is increasingly about visioning, building implementation roadmaps, in-

volving and motivating an increasingly educated workforce and accomplishing goals

when a manager does not own all of the resources needed to achieve those goals.

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ACI Global Training Newsletter - February 2017

4

Understanding strategic planning and strategic thinking: A

key skill for airport leaders (continued)

The best airports in the world share two common characteristics: they have a clear

sense of strategic direction and strategic intent, and their leaders are adept at strate-

gic management. The task then is to design and develop programs to help airport

managers acquire the necessary strategic and other leadership skills required to

manage effectively.

The ACI/Concordia Airport Executive Leadership Programme (AELP) has been creat-

ed and designed to fulfill this requirement. This course offering provides participants

with strategies to effectively handle leadership responsibilities; gives global, regional

and cultural perspectives on airport management; and discusses new professional

opportunities. Participants will also be able to access a global forum to network with

peers and other future leaders.

We want to take this opportunity to invite you to register and attend the next AELP,

the face-to-face portion for which will be scheduled in Munich, Germany from 7–

11May 2017.

For more information on the AELP, please visit the Global Training website or e-mail

us at [email protected].

William Taylor is the former Director, Executive MBA Programme at the

John Molson School of Business and holds the position of Professor of

Management at Concordia University. He has published numerous pa-

pers on subjects related to organizational strategy and strategic planning

systems. Dr. Taylor has extensive business experience as an employee

of General Motors and as a consultant.

Dr. Taylor has over thirty years of experience in management education and has

helped establish a number of programmes, including the Concordia Executive MBA

Programme, for which he has served as the Director on two occasions. Prior to com-

ing to Concordia in 1983, he helped develop the Business Administration programme

at Bishop’s University, where he served as Director of the Business Administration Di-

vision. He has also served as an advisor to and taught in the Canadian Certified Ad-

vanced Technology Manager Programme. He has taught in a number of countries in-

cluding China, France, Trinidad and Switzerland. He holds a BA (Economics) from

Wilfrid Laurier University, an MBA from McMaster University and a PhD (Strategic

Management) from HEC, Montreal.

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ACI Global Training Newsletter - February 2017

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ACI Global Training Newsletter - February 2017

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ACI Global Training Newsletter - February 2017

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Bahrain Airports Company receives ACI safety training By Issa Castro, Manager, Global Training

Group photo of GSN 5 held 15–19 January 2017 in Muharraq, Bahrain

Bahrain Airports Company (BAC) recently hosted the ACI Global Safety Network

(GSN) 5: Advanced Safety Management Systems course for its own officers and staff

from 15–19 January 2017 at the Movenpick Hotel in Muharraq, Bahrain.

The GSN 5 course provides an in-depth look at Safety Management Systems (SMS),

how to implement and improve safety management through safety monitoring, train-

ing and documentation (including the use of aeronautical studies in the aviation sys-

tem) and the management of safety through hazard identification and risk assess-

ment.

Sixteen participants were selected through management nominations to attend the

five-day training. “Developing key staff through ACI training to promote safety as a

transversal responsibility was the main objective for requesting this course,” stated

Jose Mendes, Director of Safety and Security, BAC. “Continuous improvement of

processes and continued development of staff helps sustain safety at BAC.”

The participants were engaged using theoretical and practical methods that apply les-

sons learned and gained insights, including case studies and group exercises.

Based on the course feedback, all topics covered throughout of the week proved to

be valuable, particularly the concept of “just culture” and how to conduct a proper risk

assessment.

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ACI Global Training Newsletter - February 2017

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Bahrain Airports Company receives ACI safety training (continued)

“Zainab Yousif Salman, Officer - Learning and Development, BAC, provided excel-

lent on-site support,” shared Kevin Cooper, ACI instructor, who delivered the training

this week. “The airport visit was also well organized and we achieved the course

objectives.”

ACI Global Training would also like to thank Salman for her assistance. The smooth

delivery of the training would not have been possible without her help.

Upcoming GSN 5 sessions

For more information on this course, please contact [email protected].

Dates Location Member/WBP

priceUS$)

Non-member

price Register

29 May–2 June 2017 Bucharest, Romania 1,500 2,170 Register

10-14 July 2017 San Francisco, USA 1,500 2,170 Register

21-25 August 2017 Montego Bay, Jamai- 1,500 2,170 Register

8-12 October 2017 Abu Dhabi, UAE 1,500 2,170 Register

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ACI Global Training Newsletter - February 2017

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Global Safety Network (GSN) Graduates for January

ACI Global Training has supported our member airports over the years with the provi-

sion of the highly recognized GSN Diploma Programme to their officers and staff to

support their safety training requirements. Each year, we welcome more and more

graduates to the GSN community and last month was no exception, with a remarkable

15 Diplomas awarded to Airports Company South Africa (ACSA) alone.

Please join us in congratulating each of the graduates for January! Next month we

will feature some of them and find out what this achievement means to them.

Completion of: GSN 1 – Safety Management Systems GSN 2 – Airside Safety and Operations

GSN 3 – Emergency Planning and Crisis Management

Zongezile Sydney Dzungeni Sylvester Brian Khosa

Ndovasa Jonas Ngobeni Sydney Nyambi

Desmond Pick Elelwani Ramaswiela

Phuti Rammutla

Randall Eksteen Denise Jacobs

Sylvester Brian Khosa Phinias Mahlangu

Completion of:

GSN 1 – Safety Management Systems

GSN 2 – Airside Safety and Operations

GSN 3 – Emergency Planning and Crisis Management

GSN 4 – Understanding Annex 14

GSN 5 – Advanced Safety Management Systems

GSN 6 – Aerodrome Auditing and Compliance

Jacob Mathibela Ndovasa Jonas Ngobeni

Elelwani Ramaswiela Phuti Rammutla

For more information on the GSN Diploma Programme, please click here.

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Behavioural Analysis Training: a Korean launch By Philip Baum, ACI Instructor

For many years the industry has deliberated the pros and cons of passenger differen-

tiation and been understandably cautious about deploying a security methodology

based on the subjective analysis of individuals. We have tended to prefer to rely on

the sophisticated array of technologies now available for deployment at screening

checkpoints around the world. Yet recent attacks against aviation have demonstrated

that, firstly, perpetrators of attacks have managed to achieve their goals without even

going through traditional inspection techniques and, secondly, have been able to con-

ceal prohibited items in an undetectable manner.

While the final reports are not yet in, Metrojet (2015) and Daallo Airlines (2016) bomb-

ings have demonstrated the threat posed by the insider who facilitates the introduction

of an improvised explosive device into a sterile area by circumventing screening alto-

gether. The tragic loss of both LAM (2013) and Germanwings (2015) flights as a result

of acts of aircraft assisted suicide further illustrate the dangers of failing to identify per-

sonnel experiencing mental health issues. Meanwhile, the attacks against Brussels

and Istanbul airports last year exemplified the fact that terrorist organizations can

achieve their goals without even trying to go as far as the security checkpoint.

Regardless of the type of threat, existing or emerging, all attack methods have one

thing in common, and that is a negative intent. This has forced the review of current

measures and where necessary, has modified them with a more intelligent approach

to countering future threats.

Behavioral Analysis course group photo held 06–10 February 2017 in Incheon, South Korea

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ACI Global Training Newsletter - February 2017

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Behavioural Analysis Training: a Korean launch (continued)

The Behavioural Analysis course now offered by ACI reflects our need to not only

identify known prohibited and/or restricted items, but also the individual who has such

negative intent.

This course is divided into three sections: behavioural analysis in context (justification

for it, operational challenges and mindset), tactical skills (identification of causes for

concern, the biology of fear/stress, document inspection and questioning techniques),

and role play. The structure is a very interactive with plenty of opportunity for delegate

participation in exercises and discussion.

I am delighted and honored to have been afforded the opportunity by ACI to both de-

velop and deliver this programme at Incheon Airport Aviation Academy. It was such a

pleasure to facilitate this course with colleagues from Incheon International Airport,

Hong Kong Airport Authority and the ACI team in Montreal.

It is not going to be easy putting it all into practice, but we are on the road to adding a

valuable layer to the security system.

Philip Baum is also the Editor of Aviation Security International and author of Violence in the

Skies: a history of aircraft hijacking and bombing.

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ACI Global Training Newsletter - February 2017

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Behavioural Analysis Training: a Korean launch (continued)

Upcoming Behavioural Analysis: passenger screening and insider threat man-

agement sessions

For more information on this course, please contact [email protected].

Dates Location

Member/WBP

price

(US$)

Non-member

price

(US$)

Register

20-24 March 2017 Bucharest, Romania 1,500 2,170 Register

27-31 March 2017 Bucharest, Romania

(offered in Romanian) 1,500 2,170 Register

04-08 September 2017 Munich, Germany 1,500 2,170 Register

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ACI Global Training Newsletter - February 2017

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ACI Global Training Photo Gallery

What a great way to start the year! In January we delivered ACI training to 160

students in Latvia, Bahrain, South Africa, India and Greece. Here are a few

photos of some of them.

Airport Collaborative Decision Making

9–13 January 2017 I Riga, Latvia

GSN 5 – Advanced Safety Management Systems

15–19 January 2017 I Muharraq, Bahrain

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ACI Global Training Photo Gallery (continued)

GSN 1 – Safety Management Systems

16–20 January 2017 I Johannesburg, South Africa

GSN 3 – Emergency Planning and Crisis Management

23–27 January 2017 I Cape Town, South Africa

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ACI Global Training Photo Gallery (continued)

GSN 4 – Working with Annex 14

23–27 January 2017 I Johannesburg, South Africa

Understanding Annex 14

30 January–01 February 2017 I Cape Town, South Africa

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ACI Global Training Photo Gallery (continued)

Developing Customer Service Culture

30 January–03 February 2017 I Delhi, India

GSN 5 – Advanced Safety Management Systems

30 January–03 February 2017 I Athens, Greece

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ACI Global Training Newsletter - February 2017

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ACI Global Training Newsletter - February 2017

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Brussels Airport Company’s innovative approach to safety

training By Eddie Ragauskas, Senior Manager, ACI Online Learning Centre

In a rapidly changing operational and regulatory environment, learn about how Brus-sels Airport Company’s (BAC) innovative approach to safety training is changing the way they deliver safety training.

The challenge In 2015 Brussels Airport Company was faced with a number of regulatory and opera-tional challenges including the start of the transfer from the ICAO Annex 14 Aero-drome Certification to the new EASA Aerodrome Certification.

One of the key impacts of achieving this new certification included the delivery of ad-ditional training to ensure that staff were equipped with the required operational knowledge and skills.

The solution The BAC Safety Management Unit conducted a training needs analysis in regards to the aerodrome certification process to assess gaps in the current training processes.

A number of new requirements were identified that would need a significant amount of time and resources to deliver using traditional in-house training.

Fortunately the Airports Council International Online Learning Centre’s suite of ‘off the shelf’ online courses met a large number of the basic EASA requirements in the areas of Airside Operations, Safety and Dangerous Goods Management.

Nele De Greef, Safety Development Manager at BAC, worked with the Online Learn-ing Centre to select the required courses that would be rolled out to over 50 carefully selected staff members that perform safety critical functions at the airport.

De Greef reported that:

“The Airports Council International Online Learning Centre offers high quality courses covering all safety related and operational processes airside.

This is exactly what we needed for our staff performing safety critical functions.

Our staff now has the opportunity to gain a profound knowledge on these processes at their own pace.

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Brussels Airport Company’s innovative approach to safety training (continued)

On the other hand it literally buys us time to develop our own in-depth courses related to the specific Brussels Airport airside processes. I would say it’s a win-win situation for everyone.”

Benefits

The project allowed BAC to use “off the shelf” training to provide staff with a founda-tional level of knowledge, understanding and competency.

Online access ensured that the training was delivered quickly, easily and on-demand so that staff could work through the training on their own schedule.

This approach freed valuable BAC training personnel and allowed them to focus on the development of more in-depth safety training specific to the local BAC environ-ment that could not be met by “off the shelf” training.

The Feedback

Safety Officer Stephan Degreef and Safety Compliance Manager Kevin Cleynhens commented that:

“In general the trainings offered a broad insight and state of the art comprehension of the regulatory framework in day-to-day aerodrome operations and safety issues.”

Appreciation

The ACI Online Learning Centre would like to thank Nele de Greef, Safety Develop-ment Manager and the entire team at the BAC Safety Management Unit for taking the time and effort to develop and share this article.

More information

With nearly 23.5 million passengers in 2015, Brussels Airport is one of the largest air-ports in Europe and the main airport in Belgium. Brussels Airport connects the capital of Europe to 226 destinations around the globe and is served by 77 airlines.

For more information visit http://www.brusselsairport.be/en/

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Brussels Airport Company’s innovative approach to safety training (continued)

The Online Learning Centre (OLC) was established by Airports Council International to provide online training services to the global airport industry.

For more information regarding any of the programs mentioned in this case study or to learn more about the OLC visit www.olc.aero or contact [email protected]

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Course calendar: March-May 2017

Date Month Course

Member

price

(US$)

Non–

member

price (US$)

Location Country

6–10 March GSN 4 -Working with Annex 14 1,500 2,170 Bucharest Romania

15–17 March Runway Incursion Awareness and Prevention 975 1,450 Incheon South Korea

19–23 March GSN 1—Safety Management Systems 1,500 2,170 Abu Dhabi UAE

20–24 March Airport Safety Management Systems Implementa- 1,680 2,500 Riga Latvia

20–24 March Airline Management for Airport Professionals* 1,680 2,500 San Francis-

co USA

20–24 March Behavioural Analysis: Passenger Screening and Insider Threat Management

1,500 2,170 Bucharest Romania

26–28 March Safety Risk Assessment 975 1,450 Abu Dhabi UAE

27–31 March Behavioural Analysis: Passenger Screening and Insider Threat Management

1,500 2,170 Bucharest Romania

3–7 April Airport Revenue Generation* 1,680 2,500 Munich Germany

3–7 April Developing a Customer Service Culture at Airports*

1,680 2,500 Incheon South Korea

3–7 April ACI/ICAO Aerodrome Certification* 2,000 2,000 Athens Greece

5–7 April Airport Air Service Development 975 1,450 Riga Latvia

10–12 April Capacity Enhancement and Resource Planning 975 1,450 Kuala Lum-

pur Malaysia

17–21 April GSN 6—Aerodrome Auditing and Compliance 1,500 2,170 Incheon South Korea

24-28 April Airport Safety Management Systems Implementa-tion* (in French)

1,680 2,500 Montreal Canada

24–28 April GSN 6—Aerodrome Auditing and Compliance 1,500 2,170 Port of Spain

Trinidad and To-

bago

7–9 May Managing Service Quality at Airports 975 1,450 Abu Dhabi UAE

7–11 May GSN 4 -Working with Annex 14 1,500 2,170 Abu Dhabi UAE

7–12 May Airport Executive Leadership Programme (AELP) 6,200 7,200 Munich Germany

8–12 May Managing Aerodrome Works 1,500 2,170 Montego

Bay Jamaica

10–12 May Capacity Enhancement and Resource Planning 975 1,450 Incheon South Korea

14–18 May Airport Collaborative Decision Making (A-CDM) 1,500 2,170 Abu Dhabi UAE

15–17 May Runway Incursion Awareness and Prevention 975 1,450 Montego

Bay Jamaica

15–19 May Advanced Airport Operations 1,500 2,170 Kuala Lum-

pur Malaysia

22–26 May Developing a Customer Service Culture at Airports*

1,680 2,500 Port of Spain

Trinidad and To-

bago