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    Training & Development to make you a winner

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    All customer-facing employees, regardless ofdepartment or level in the organization, need to be

    trained. And if you were to consider the fact that an

    organization has internal and external customers, all

    employees would need training is some area or

    another. While most organizations focus on

    Product, the area invariably overlooked is Soft Skills.

    The quality of employees and their development

    through training are major factors in determininglong-term success and profitability of any business.

    If you hire and keep good employees, it is good

    policy to invest in the development of their skills, so

    that they can increase their productivity.

    Employee training is well worth the effort. And

    there is no better than Katalyst to design and

    deliver the right program.

    HARD FACTS

    Employees are the lifeblood of any company, as all

    business owners and managers are well aware of:

    good ones know what their job responsibilities

    are, how to use their time effectively, and what

    their bosses expect them to accomplish on a daily

    basis.

    But good employees don't usually happen by

    accident: they are made good through effective

    employee training. Unfortunately, many

    companies choose to cut fiscal corners in their

    training departments, hoping that their employees

    will simply learn as they go.

    This is a risky strategy, however, and many

    workers simply fall through the cracks: bossesassume they know what to do, when the

    employees' performance clearly indicates

    otherwise.

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    WHY HEADSTART?

    HeadStart by Katalyst specializes in management

    & employee development. Like the Organizations &

    Professionals we work with, we are passionate

    about bringing out the best in people.

    We focus on developing ways to generate change,

    easily and effectively, now and in the future. We

    work with people to identify habitual patterns of

    thinking, and then facilitate systemic change. Inshort, we are capable of providing training and

    development to your people in the areas of

    communications, performance management,

    personal growth and responsibility, professionalism

    and teambuilding.

    We provide a wide range of training and

    development solutions to meet your needs.

    The content, methodology, and conceptual width &

    depth of each module are calibrated to address

    your specific needs and target audience. Real work

    examples, audio-visual experiences, games &

    exercises, psychometric evaluations, measures and

    monitors are integral parts of the training process.

    Modules on offer are:

    Managerial Leadership Skills

    Direct Selling Skills

    Communication & Presentation Skills

    Customer Care MS Office EssentialsExcel, Access

    Time Management

    Stress Management

    Team Building

    Conflict Management

    Executive Development Programs

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    MANAGERIAL LEADERSHIP SKILLS

    The Managerial Skills (MLS) program is based on

    the conviction that most professionals in business,

    have ample skills in their specialization but need

    more knowledge and skill to effectively lead and

    manage human complexities.

    The most important quality of leadership, the one

    quality for which you want to be known, is

    extraordinary performance, with the goal of

    achieving extraordinary results.

    These results then serve as an inspiration to others

    to perform at equally exceptional levels. People

    ascribe leadership to those men and women who

    they feel can most enable them to achieve

    important goals or objectives.

    The Managerial Leadership Skills program will equip

    you with the skills to get the best out your team.

    Duration : 2/3 days

    Objectives:

    Help you to work more effectively with people

    at all levels in an organization

    Create environments and opportunities that

    foster employee development and growth

    Function more effectively in contributing toward

    the achievement of organizational goals.

    Course Content:1. Definition and brief insight to Todays Manager

    2. Identifying yourself and your colleagues

    3. The Elements of Leadership

    4. Characteristics of a Leader

    5. Identify your current Leadership style.

    6. Identify the styles in your team

    7. Skills to be an effective Management Leader

    8. How & when to use them for max effectiveness

    9. Appraising, Praising & Reprimanding

    10. Conflict Management

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    DIRECT SELLING SKILLS

    Professional (Direct) selling isnt a hit or miss

    proposition. It is a practical and consistent

    application of well-developed, well-refined selling

    skills and abilities. It is the skill to capture and hold

    customers interest while presenting the benefits of

    your product in a powerful, convincing way.

    The ability to get the order by satisfying your

    customers wants and needs is the purpose of the

    NEST Module.

    Duration: 2/3 days

    Objectives

    To equip salespeople with professional selling

    skills

    Position yourself and your organization for

    explosive growth

    Learn successful selling techniques

    Develop professional skills to move beyond

    customer retention to customer loyalty

    Course Content:

    a) Evolution of Personal Selling

    b) The role of the Sales Person

    c) Characteristics of a successful Sales Person

    d) Identifying our Customers

    e) Understanding Customer Buying Habits &

    Decision making process

    f) Understanding & Evaluating Need &

    Opportunity

    g) Satisfying Need with the Skills of Probing,

    Supporting & Closing

    h) Understanding Feature, Advantage & Benefit

    i) Identifying & addressing Customer Behavior

    j) Open Call. Mid Call & Closing Statements

    k) Importance of effective communication

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    Management is the art of getting things done. A

    Presentation is a fast and potentially effective method of

    getting things done through other people. In managing

    any project, presentations are used as a formal method

    for bringing people together to plan, monitor and review

    its progress.

    But how many of us truly understand the intricacies of a

    good and effective presentation. EPS is designed to

    address your greatest fears associated with public

    speaking. It will not only help you overcome the fear, but

    also guide you in making the presentation an event the

    participants will remember for along long time.

    COMMUNICATION & PRESENTATION Duration : 2/3 days

    Objectives :

    Help overcome your public speaking fears

    To be sure to get your message across

    Make your meetings more interesting &

    thought provoking

    Help you handle questions

    Help you handle yourself with confidence

    Course Content:

    1. Ingredients of a good presentation

    2. Your voice and its effective use

    3. Positive body language

    4. Importance of Listening

    5. Handling Nerves & Anxiety

    6. Dealing with questions

    7. Managing the media

    8. Essentials of Creativity

    9. Importance of humor

    10.Understanding your audience

    11.Do your Homework

    12.Habits & Comfort zones

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    MS - OFFICE ESSENTIALS

    We all use some or all programs of the MS Officesuite in particular Excel, Word & Powerpoint. Most

    of us have either learnt the basics of these programs

    hands-on or through tedious class room sessions.

    But there is more to what most of us currently

    derive from these programs. Office Essentials is

    designed to harness the true potential of Excel,

    Word & Powerpoint.

    Microsoft Access

    a) The Potential at our disposal MS Access in a

    nutshell

    b) The tools for managing your databases which are

    in large volumes.

    c) Understanding wizards and solutions to quickly

    create and manage databases.

    d)

    Find and retrieve relevant information quickly,

    with simple and complex queries.

    e) Formats provided by inbuilt Forms and

    Reports.

    Microsoft Excel

    a) The Potential at our disposal MS Excel in a

    nutshell

    b) How to create detailed spreadsheets for

    viewing and collaboration.

    c) Create customized formulas for your data and

    present it with easy to construct charts.

    d) Data Analysis & visualization tools to analyze

    information and Trends.

    Microsoft PowerPoint

    a) The Potential at our disposal MS Powerpoint

    in a nutshell.

    b) Understanding the tools for creating powerful

    presentations

    c) Communicate more effectively with Dynamic

    and high impact graphics.

    d) Organize and format your material easily.

    e) Illustrate your points with your own images or

    clip art.

    f) Broadcast your presentations over the web.

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    CONTACT

    CUTOMER CAREEveryone within an organization has the ability to

    make a positive impact on customer relations.

    This module sets out to provide the delegates with

    the skills necessary to maintain a courteous, calm

    and confident manner in dealing with personal and

    telephone situations of every kind, from general

    enquiries to specific customer complaints.

    Duration : 2/3 Days

    Objectives:

    See things from the customers point of view

    Meet customer expectations & satisfy their needs

    Create a memorable experience for the customer

    Become a genuine and powerful problem-solver

    Cope effectively with "difficult customers"

    Formulate smart answers to tough questions

    Course Content:

    1. What is customer care?

    2. Who are your Customers? Internal & External

    3. What are customers expectations?

    4. Dimensions of Service

    5. Moments of truth - Magic & Misery

    6. Cycle of Service

    7. Attitudes and their impact

    8.

    Positive body language & eye contact9. Build Effortless Rapport With Your Customers

    10.Effective Questioning And Listening Techniques

    11.Learn the Importance Of Communication Skills

    12.Setting Customer Service Standards

    13.Learn how to be Assertive

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    PROFILE OF THE TRAINERS*

    MR ANDRE M.TYAGI

    Mr. Andre Tyagi, holds a Masters in Business

    Administration and has over 16 years of

    professional experience in Marketing, Sales &

    Training, three years of which were spent in USA.

    Mr. Tyagi has represented companies like Real

    Value Appliances Ltd, Blue Dart Express Ltd & RPG

    Cellcom Ltd in various capacities and has also spent

    the first year of his three years (1998 2001) in

    USA learning the essential skills of Training. The

    subsequent two years of his stay; were spent with a

    leading HR consultant assisting in training and

    course content development.

    Mr. Tyagi became interested in Training in early

    April 1990 during a workshop of Professional

    Selling Skills conducted by Real Value AppliancesLtd. After completing the workshop with flying

    colors, he was inducted to the team of trainers at

    Real Value with the principal goal of training staff at

    their offices in Madhya Pradesh, Rajasthan &

    Maharashtra. He also contributed to team

    development at Blue Dart Express, & RPG Cellcom

    Ltd.

    MR.HANS DHOLAKIA

    Mr Dholakia, Founder-President of Holistic Health &

    Luminous Learning Inc, happens to be an engineer

    (Chem. Engg. from Jadavpur University, Kolkata 1972

    batch), a holistic motivational speaker & a Corporate

    Yoga / Life Skills / Wellness Coach , a poet , a linguist (7

    languages, incl. English), and a trainer. He has been

    practicing Yoga for about almost 30 years (incl. 25 years

    into Kriya Yoga, the highest Pranayama technique), and

    he believes in a balanced material-cum-spiritual growth.

    He has a total of over 39 years experience, being 28

    years in Sales/Marketing ending at Director/VP levels

    and over 11 years in training. He conducts corporate

    training programs on Yoga-aided Body-Mind-Soul

    Wellness, Stress Management, Anger & Conflict

    Resolution, Holistic Self-Development, Work-Life

    Balance, EQ & SQ, Managerial Effectiveness, LeadershipDevelopment, Spiritual Values for Workplace, etc. Has

    been invited scores of times to give talks at various

    leading management training institutes.

    *This is an abridged list

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    1) In this stage the content finalization, details of

    monitoring & assessment, certification system

    etc will be decided.

    2) The final module is prepared with the

    consultation of Client Representative and

    Trainers from Katalyst.

    PHASEIII:- Training Implementation

    1. Venue, Delivery Tools and Training Schedule

    are then decided in tandem with the Trainers

    from Katalyst.

    2. Monthly/Quarterly training calendar

    (contractual cases only) will be designed

    based on the discussions with Client

    Representative.

    3. Half yearly/Annual review (contractual cases

    only) of the effectiveness of the training

    program will be conducted

    PROGRAM ROLL-OUT

    Each module will be customized to meet the

    requirements of the client. Day to day issues,

    situations and occurrences will be incorporated

    into work book exercises and role plays for better

    comprehension of the subject matter.

    The roll-out of each module will be in three

    phases:

    PHASEI: - Competency Assessment Exercise

    1. A Competency Matrix will be prepared

    consisting of must have skills and desired skills

    for each unique set of responsibilities.

    2. This will be presented to the Client for

    finalizing.

    PHASEII: - Training Module Development

    3) Based on the competencies identified,

    detailed training modules are developed on

    major headlines (like Leadership skills, Direct

    Selling skills, Communication & Presentation

    skills etc).

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    CONTACT US

    Katalyst Business Solutions

    D2/203-204. Danish Nagar

    Bawadiakaln. Misrod Road

    Bhopal462026

    Ms Sneha Tyagi

    90397 23509

    [email protected]

    www.katalystworks.com

    mailto:[email protected]://www.katalystsolutions.co.in/http://www.katalystsolutions.co.in/mailto:[email protected]