health canada consumer product safety program triage tools session 3 triage mr. barrett.pdf · •...
TRANSCRIPT
![Page 1: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/1.jpg)
Health Canada
Consumer Product Safety Program
Triage Tools
October 2013
![Page 2: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/2.jpg)
2
Rational for Centralized Triaging Approach
• Ensure a consistent and structured approach to the prioritization
of incidents
• Track record of decision for more accountability and transparency
• Provide a consistent framework within which to exercise
judgement
• Prioritize workload nationally
![Page 3: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/3.jpg)
3
Use of Incident Reporting Data
![Page 4: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/4.jpg)
4
Incident Report Form
![Page 5: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/5.jpg)
5
5
Incident Reporting
![Page 6: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/6.jpg)
6
Triage Process Workflow
![Page 7: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/7.jpg)
7
Triage Business Mapping
![Page 8: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/8.jpg)
8
Implementation of the
Prioritization Tool
• Identified needs throughout the organization
• Developed an injury coding manual in consultation with risk assessment experts
• Use over 100 cases to calibrate the tool
• Workshop with RA & RM experts to validate the tool
• Developped user manual and SOPs
• Audit of the full process including tool results
![Page 9: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/9.jpg)
9
Prioritization Tool
![Page 10: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/10.jpg)
10
Example 1
5
While priming a camping gas stove, too much fuel entered the priming cup. When
reporter ignited the fuel in the priming cup, he burn his hand (1st degree). When
returning product to store, retailer noted that the fuel line’s seal was cracked. Stove
is four years old, quite well used, and had never had its seal checked or replaced.
Instruction clearly state to perform a function check before every use.
Score = 1.5
No RA, Monitored
by Surveillance
![Page 11: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/11.jpg)
11
Example 2
4
While carrying his 1 year old child in a kid bicycle trailer, a parent rode over a
pothole. Upon impact, the metal tubing at the bottom of the trailer frame broke. The
child tipped out of the trailer, landed on the ground and broke his neck.
Score = 8000
Assign to RA
![Page 12: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/12.jpg)
12
Example 3
6
When applying a hair smoothing treatment, hairdresser and customers’ eyes and
throat burned. After inhaling fumes from a few application of the product, hairdresser
experience severe back and chest pain and partial lost of voice. Product was bought
from supplier a month ago. Customer also complain of red and itchy scalp.
1st Incident Score = 50
4th Incident Score = 100
![Page 13: Health Canada Consumer Product Safety Program Triage Tools Session 3 Triage Mr. Barrett.pdf · • Ensure a consistent and structured approach to the prioritization of incidents •](https://reader034.vdocuments.net/reader034/viewer/2022051904/5ff55c5e2436c66a66086f7a/html5/thumbnails/13.jpg)
13
What we have seen for 2012-2013
Consumer, 663
Industry, 1065
Surveillance 27%
Risk Assessment, 29%
Risk Management 36%
Referred or Deferred (Outside Mandate)
0
200
400
600
800
1000
1200
1400
1600
1800
Cases Triaged Triage Outcome
Consumer Products Workflow: Triage Stage: Fiscal Year 2012-13
88%
12%
Triage Performance Within Performance Standardof 3 Calendar Days
Longer than PerformanceStandard