Mobilizing the Workforce No Trade-off Between Productivity & HIPAA Compliance

March 3rd, 2015

Presenting

Josh Kephart Director of IT

About CenClear

Dedicated to providing services to children

and families in central Pennsylvania.

• Founded in 1980

• 600+ employees

• Programs include a variety of childhood education & behavior health services

• Reaching more than 1,700 families & 3,300 children each year

How We Operated

• Antiquated Wi-Fi only Fujitsu tablets for remote reporting

• Reporting – combination home-grown Excel & Word docs and paper forms

• VPN connectivity from hotspot or staff member’s home

Challenges: − Rural geography with poor connectivity

− Serious HIPAA compliance vulnerabilities

− Excessive travel costs

− Delayed submissions of reporting & billing

Our Vision

• Improve the mobilization of our workforce

• Increase efficiency of mobile reporting

• Reduce operational costs

• Meet & maintain HIPAA compliance

Initial Solutions: − Hosted client management software solution

− iPads utilizing Verizon LTE Network

− Microsoft Office for iPad

− Mobile Device Management (MDM) solution

Pilot – Phase I

• Acquired 20 iPads from Verizon

• Utilized Verizon LTE Network

• Defined management, security, and control requirements for iPads

• Implemented Globo’s MDM solution

Conclusion: Success!

iPads demonstrated successful connectivity

Management & security requirements met

Immediate acceptance of iPads by all testing end users

Pilot – Phase I – What We Learned

Following Phase I, we identified the following requirements:

Separation of business-related data from native data on the iPad

Providing end users secure access & edit capabilities to CenClear shared files

Ensuring a positive and acceptable end user experience

Pilot – Phase II

• Implemented Globo’s Secure Workspace solution

• Utilized Microsoft Excel & Word on iPad

Conclusion: Not so much…

Security of company Email & PIM data met

− Excel & Word docs NOT viable on iPad

− Unhappy end users

Pilot – Phase II – What We Learned

Following Phase II, we identified the following requirements:

Creation of proprietary forms application solution to replace Excel & Word

Host forms application inside Globo’s Secure Workspace solution

What We Implemented

330 iPads

Verizon LTE Network

Mobile Device Management

& a Secure Workspace

Credible

Results

Improved HIPAA compliance

Improved efficiency

• Reduced data entry errors

• More timely reporting

Reduced Costs

Less Help Desk calls due to

better connectivity

Reduced paper consumption

$105k reduction in budget

5% increase in billable hours

Honorable Mention at Mobile Enterprise Magazine’s 2014

Mobilizer Awards

Info Security's 11th Annual 2015 Global Excellence

Awards Finalist

Next Steps

Replacement of all paper forms and Excel & Word docs on iPads

Globo providing turnkey proprietary forms application to reside in it’s Secure Workspace solution

Key to Success?

Involved end users

Questions?

Monika Froehlich Inside Sales Manager

mfroehlich@globoplc.com

(650) 433-7946

Josh Kephart Director of IT

jkephart@cenclear.org

(814) 342-5678 Ext. 2213