HEALTH SOLUTIONSBy Mercer Marsh Benefits

12 June 2014

YOUR PRESENTERS TODAY

Kevin KinsellaEuropean Sales

Leader

Wolfgang SeidlHead of HealthManagementConsulting

Sue EmmsHealth Management

Consulting

• Attracting and retaining high-performing talent is key.

• Musculoskeletal, stress and mental health are top concerns.

• Health benefit costs are 3.9% of payroll and growing.

TALENTISM IS THE NEW CAPITALISM*EMEA HEALTH CARE SURVEY 2012-2013

INTERNAL AUDITS

…said employeeengagement andsatisfaction is toppriority for their healthprogramme.

65% INTERNAL AUDITS

…believe thatinvesting in health isjustified by improvedattendance andproductivity.

76% INTERNAL AUDITS

…want to invest inemployee wellnessprogrammes toreduce health risks.

40%

*Klaus Schwab, Founder and Executive Chairman, The World Economic Forum

CREATING A HEALTH AND WELL-BEING STRATEGYROADMAP

MERCER

Vision andcorporate values

HEALTH SOLUTIONS

MENTALHEALTHLIFESTYLEDATA

BY MERCER MARSH BENEFITS

SOLUTION:

HRA

SOLUTION:

EAP

SOLUTION:

HEALTHCHALLENGES

EASY TO IMPLEMENT PROGRAMMES TO GET STARTED!

HEALTH RISKS

SOLUTION:

DASHBOARD

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Claims data Health risk data Dashboards

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SOLUTION DASHBOARDDATA DRIVEN HEALTH MANAGEMENT

ABSENCE

Days Lost

0 2000 4000 6000 8000 10000

Stress

Colds, URTI

Gastrointestinal

MSD

2013

2012

2011

SOLUTION DASHBOARDSCREENSHOTS

HEALTH INSURANCE

Number of Claims

0 50 100 150 200 250 300

Muscu loskeletal

Oncology

Cardiovascular Disease

Psychiatric

Gynaecological2013

HEALTH SUMMARY 2013

MAIN DIAGNOSES

Severity RatingHealthInsurance

Long TermDisability

Absence EAP OH

Mental Health High

Musculoskeletal (MSD) High n/a

Vascular Disease Medium n/a

Cancer Low n/a

SOLUTION VALUE ADD

•Identify key health risks•Develop employeehealth strategy

•Analysis of health data•Identify trends•Create compelling story•Recommendations

SOLUTION DASHBOARDCASE STUDY

CLIENT CHALLENGE

•Services sector•>50,000 employees•International subsidiaries

•Identify trends, anomaliesand correlations•Development of tailoredinterventions•Business case

By accidentor design?

Key riskse.g. smoking,obesity, stress

Diseasestates e.g.diabetes,

heartdisease

Appropriatecare forcondition

USUALLY LOW LEVELOF INVESTMENT

HIGH COST!

WELL20%

AT RISK55%

ILL20%

LONG-TERMDISABLED

5%*

WELLNESSBARRIER

SOLUTION DASHBOARDHEALTH & PRODUCTIVITY

CLIENT EXAMPLE VALUE ADD

•Loss ratio of PMI scheme•Lack of data•Various stakeholders•Inappropriate referrals

•Accurate assessmentof condition•Triage•Referral•Data

•Financial services•4,000 employees•High claims for psychiatricreferrals

•Data•Risk containment•Reduction in absenceand presenteeism cost

CASE STUDYHEALTH PATHWAYS

WHAT IT IS CHALLENGE

SOLUTION HEALTH RISK ASSESSMENT (HRA)EMPLOYEE QUESTIONNAIRE

• Physical activity.• Weight and height.• Nutrition habits.• Alcohol intake.• Tobacco use.• Stress management.• Job satisfaction.• Sleep.• Lifestyle.• Medical history.• Biometrics (blood pressure,

cholesterol, blood sugar).• Work absence due to health

issues.

SOLUTION HEALTH RISK ASSESSMENT (HRA)VIELIFE’S APPROACH

Nutrition Physicalactivity

Sleep Stress

The vielife approach:ü Is integral to each and every working person’s lifeü Has a scientific and well-researched link to individual work performanceü Can be measuredü Has shown that small lifestyle changes can bring big results to the health and wellbeing of an

individual

Sleep is vital for keepingour bodies and mindsfunctioning properly. It

plays a key role inimproving memory,

alertness, energy andmotivation.

What and when we eatcan affect energy levels,how well our body and

brain functions, oursleep quality and it cansupport or diminish our

ability to cope withstress.

Everyone needs someform of pressure to

motivate them. Howevertoo much pressurebecomes stress.

Learning techniques tobuild resilience can

protect health in the longterm.

Getting active haspositive effects on

health and well-being,both physically and

psychologically.Exercising regularly canhelp us cope better with

stress.

SOLUTION HEALTH RISK ASSESSMENT (HRA)WELLNESS CHECKPOINT – EMPLOYEE REPORTS

Participant’s Personal Reports

Personal dashboard (Q1 2014)

Wellness Reports Suite: Personal Profile,Balance Sheet, How Am I Doing? and Data ListingAction Plan Reports: Your Action Priorities andFor Your AttentionWork & Life Reports: Work, Life & Healthand Work & StressGeneral Resources & Information: EmployeeAssistance, Wellness Links, Travel Health andWellness Strategy

Personal Dashboard to guide participantin setting goals and taking action

Q1 2014

© InfoTech Inc. Wellness Checkpoint is a registered trademark of InfoTech Inc.

Actionable Data

Evaluate risk across employee population:- By location- By business unit- By group based on any selected criteria

Includes built-in ROI metrics for realistic projection ofopportunity for impact

Tracks change over time to evaluate impact ofprogrammes & interventions

Dig-down power to investigate business questions

Comparative reports for insight, scorecardsand benchmarking

SOLUTION HEALTH RISK ASSESSMENT (HRA)WELLNESS CHECKPOINT – EMPLOYER REPORTS

© InfoTech Inc. Wellness Checkpoint is a registered trademark of InfoTech Inc.

SOLUTION VALUE ADD

•Enhance wellbeingprogramme•Global rollout•Enhanced data handling

•Global engineering firm•35,000 employees•Existing client•Wellbeing project

•Online assessment•Life style•Biometrics•Behaviour change tools

SOLUTION HEALTH RISK ASSESSMENT (HRA)CASE STUDY

CLIENT CHALLENGE

•Global & equitable service•Coordinated rollout•Cultural adaptation•Integration with wellbeingprogrammes

SOLUTION HEALTH CHALLENGESCOREHEALTH

• Corehealth:– Friendly workplace competitions to leverage social influence and

use interactive engagement tools to improve the health ofemployees.

– Works with global companies in 29 countries.

• Two types of challenges:– Single turn-key challenge.– Unlimited annual configurable challenges.

• Smart phone application.

• High data privacy standards with data housed in Canada.

• Extensive tool configurability for web portal design and reporting.

SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS

§ Innovative, interactive, and fun

§ Use social influence and“gamification” to driveparticipation

§ Take advantage of healthycompetition and the ability to offerincentives for participation

§ Keep programmes fresh bychanging your wellness initiatives

SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS

§ Cost-effective way to motivateand engage employees inhealthy habits

§ Limited administrative workrequired for each challenge

SOLUTION HEALTH CHALLENGESBEHAVIOURAL ECONOMICS

PRICING KEY BENEFITS

• Tailoring• Programme selection• Oversee

implementation• Reporting

• Available throughMercer’s preferredprovider on commissionbasis

• Fee per employee andnumber of challengesselected

• Culture of health• Behaviour change• Employee engagement• Reduction of health risk

factors

SOLUTION HEALTH CHALLENGESSUMMARY

PRODUCT SERVICE

• Online wellnesschallenges

• Choice of a number ofautomated challenges,e.g. steps, weight,nutrition

• Tracking of teams

SOLUTION EMPLOYEE ASSISTANCE PROGRAMME (EAP)SERVICE ELEMENTS

Available 24-hours a day, 365-days a year

TelephoneCounselling

Face to FaceCounselling Wellbeing Legal Manager Support

Critical Incident CaseManagement

Financial Debt OnlineServices

SOLUTION VALUE ADD

•Find regional solution•Devolved decision making•Legacy schemes•New schemes

•Industry: FMCG•Europe•15.000 employees•Several OpCos

•Data collection•Provider selection•Contracting &implementation•Annual review

SOLUTION EMPLOYEE ASSISTANCE PROGRAMME (EAP)CASE STUDY

CLIENT CHALLENGE

•Culturally sensitivesolution•Leverage economy ofscale•Streamlined reporting•Focus on clinical andeconomic outcomes

HEALTH SOLUTIONSBECAUSE IT’S SMART BUSINESS

• Health management programmes can help differentiate companies as“employers of choice”, which increases brand equity andpreference among customers.

• Poor health can damage the business (reputation, safety andbusiness continuity).

• Poor health impacts productivity.• Poor health drives cost.• Investments in employee health programmes show a positive ROI.

Why manage employee health?

BENEFITS VALUEHEALTH + ENGAGEMENT = PRODUCTIVITY

HEALTHY

ENGAGEDBRANDVALUE

HIGHPERFOR-MANCE

CULTURE

HEALTHY &PRODUCTIVEWORKFORCE

ENGAGEDWORKFORCE

INCREASEDREVENUE

Questions?

If you would like more information on HealthSolutions products, please contact your usual

local MMB consultant.

YOUR PRESENTERS TODAY

Kevin KinsellaEuropean Sales Leader

Wolfgang SeidlHead of Health

Management Consulting

Sue EmmsHealth Management

Consulting

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