healthcare
DESCRIPTION
Career MatrixTRANSCRIPT
American Society for Quality Confidential
236967346.xls.ms_office
CE
O, C
hie
f E
xecutive O
ffic
er
CF
O, C
hie
f F
inancia
l O
ffic
er
Chie
f S
trate
gy O
ffic
er
CA
O C
hie
f A
dm
inis
trative
Offic
er
CIO
Chie
f In
form
ation O
ffic
er
CO
O C
hie
f O
pera
tions O
ffic
er,
VP
Ops
CM
O C
hie
f M
edic
al O
ffic
er
CN
O C
hie
f N
urs
ing o
ffic
er
Hospital D
irecto
r (H
ospital
Adm
istr
ato
r)
Hospital Q
ualit
y C
ouncil
Chair/
Hospital D
epart
ment H
eads
Medic
al S
taff E
xecutive
Com
mitte
e L
eaders
Opera
tions M
anagers
Hospital A
dm
inis
trato
r
Depart
menta
l A
dm
inis
trato
rs
Clin
ical D
irecto
rs
Utiliz
ation M
anagem
ent
Nurs
e M
anagers
Dis
charg
e P
lanners
Advanced P
ractice N
urs
es
Case M
anagers
Facili
ties/E
ngin
eering
Safe
ty a
nd Q
ualit
y M
D leader
Directo
r of Q
ualit
y, P
I, S
afe
ty
Qualit
y Im
pro
vem
ent /P
I
Specia
lists
Facila
tors
Maste
r B
lack B
elt
Six
- S
igm
a B
lack B
elt,
Six
Sig
ma G
reen B
elt
Pro
ject M
anagers
Data
Analy
st
Infe
ctionus C
ontr
ol
Specia
list/C
oord
inato
r
PM
O D
irecto
r
Org
aniz
ation C
hange M
anagers
Qualit
y C
oord
inato
rs
Consultant (R
egula
tory
)
Lead A
uditor
(Regula
tory
Auditor)
Auditor
- In
tern
al (Q
C/Q
A M
gt)
Auditing
Types A E W W E A W W W W W W W W W A W A A W A A E E E W A W A W A W A A W E E E
Roles and Responsibilities A W W W W W W W A W A W W W A A W A A W A A W W W W A A A A A W A A A E E E
Planning and Implementation W W W W W W W W W W A W W W A A W W W W W W E E E W A A W W W W W A A E E E
Reporting and Follow-up W W W W W W W W W W W W W W W W W W W W W W E E E W A E W W W W W A W E E E
Continuous Improvement Tools
Improvement Models & Methods (PDCA, Six Sigma, Lean, Kaizen) A A A A A A A A A W A A A A A A A W A W W W W W E E E E E W A W W W E W W W
Basic Seven Quality (pareto, histogram, fishbone/cause&effect, checksheet,
scattergrams, control charts, flow charts) W E W W W W W W W W W W W W W W A W A W W W E E E E E E E W E W W W W W E E
Seven Management and Planning Tools (affinity diagram, relationship
diagram, tree diagram, matrix, L-shape matrix, Process Decision Program
Chart, arrow diagram) W W W W W W W W W W W W W W W W W W W W W W W W E W E E E E E W W W W W E E
Benchmarking W W E W E W W E E E W W E E W E W W A W W W W W E E E E E W W A W A E W E E
Elements of corrective and preventive action (Correction/Containment, Root
Cause Analysis, Recurrence Prevention, Verification & Validation)
A A A A A A W W W W W W A W W W A W A W A A E E E E E E W W W W A W E W W W
Voice of the Customer W W W W W W W W W W W W E W W W W E E W E W E E W E E E E E W A A E E W W W
Process & Product Management
Capability Analysis (Performance vs Spec, Indices) A A A A A W A W A W A A A A A W A A A W A E W W E A E E A w W A A A W W E E
Statistical Process Control (Objectives & Benefits, Common & Special
Causes, Variable Selection, Rational Subgrouping) W W W W W W W W W W W A W A W W W W W W W W E E E W E E W W E W A A W E E E
Process Analysis (SIPOC) W W W W W W W W W W W W W W W W W W W W W W W W W W E E W W A A A A W E E E
Material Control (Traceability, Segregation, Classification of Defects, Material
Review Board) N A N N N N N N N A A A A A A A N A N A N W A A A A E W A A A A A A A A W W
Measurement, Inspection & Testing (Basic Concepts, NDT, Inspection
Planning) A A A A A A A A A A A A A A A A A A A A A E A A A A E W A A A A A A A W W W
Metrology (Calibration, Measurement methods, Measurement Tools) N N N N N N N N N N N N A A A A A A A A A E N N N N E W A A A W A A A W E E
Quality Characteristic Classification W W W W W W W W W W W W W W W A W W A A W E A W W W E W A E W W A A A W W A
Innovation and Creativity
TRIZ A A W A A A A A A A A A A A A A A A A A A A A A A W E W A W A na A A W A A A
Axiomatic Design W A A A A A A A A A A A A A A A W W A A E A A A A W E W A W A na A A W E E E
Systems Thinking W W E W W W W E E E W W W W W W W W W W W W E E W E E E W E A A W A E E W W
Quality Function Deployment A W A A A A A A A A A A A A A A A A A W A W W W W W E E W E W na A A W E W W
Types & Tools (Brain Storming, 6 Thinking Hats ) W W W W W W W W W W W W A A W A A A A W A W W W W W E W W W A W W E W E E W
Leadership
Organizational structures & cultures E E E E E E E E E E E E W W W W A W W W W W E E W W W W W E A W W E W A A A
Roles and Responsibilities (leaders & managers) E E E E E E E E E E E E E E E E W W A W W W E E A E W E W E A W W E W E E E
Change Management E W E W W W W E W W W W W W W W W W A W A W E E E A W E W E A A A E E E E E
Ethics E E E E E E E E E E E E E E E E W E W W E W E E E E W E W E W A W E W E W W
Empowerment, Motivation, Influencing E E E E E E E E E E E E E E E E W E A W A E W E W W E W W E A A W E W E E E
Prioritization E E E E E E E E E E E E E E E E W W A W W E W E W A E E W E A W E E A W W A
Corporate Social Responsibility E E E E E E E E E E E E E E E E W W W W E E E E E W E W W W W W W E W E E E
Management
Principles, theories E E E E E E E E E E E E E E E W E E W W W E E W W A E W W E W A W W A E E E
Time Management E E E E E E E E E E E E E W E W W W W W W E E E W A E E W E W A E W W E E E
HR Management W E W W E W A W W W W A E W W W W W A W W W W W A W E W A E W A W E W A A A
Finance Management W E E W E W A W W A A W E W A W W W A A W W W W W W E W A E E A W A W E E W
Knowledge Management W E E W E W W W W A A W W W A W W W W W W A A E E E E W A E W A W W W E E E
Communication Skills W E E W E W W W W W W W W W W W W W A W W W W E E A E W W E W W W E W W W W
Supplier Management W W W W A E A A W A W A A W A A A A A A A W A A W A W W A A A A W A A A A A
Project Management
Project planning and estimation tools E E E E E E E E E E E E E E E E E E W W W E E E E W E E W E W A E W W W W W
Project Integration & Scope Management E E W E W E W W W E W W W W W W A W A W W E E E W E E W W W A A E W W W W W
Project Time & Cost Management W E W E W W A W W W W W W E E E A W A W W E E E W W W W A W A A E W W W W W
Project Quality Management A W W W W W W W W E E E W W W W A W A W W E E E E E E W W W W A E W E E E E
Project Risk Management W E W W W W A E W W W W W W W W W W A W A E E W W W E W W W A A E E E E E E
Project Procurement Management W W A W W E A W W W W W W E E E A W A W A E W W W W W W A W A A E A W E E E
Project Communications Management W W E W E W W E W W W W W W W W A W W W A E E E W W E W W W A A E E W W W W
Measure and monitor project activity W E E W E E W E W E E E W W W W W W W W W E E E W W E E W E W A E W E W W W
Project documentation W W W W W W W W E E E W W W W W E E W W E E E E E E E E W E W A E W E E E E
Quality Basics
Benefits of Quality E E E E E E E E E E E E W W E W W W A W W W E E E W E E W E W A W E W E E E
Quality Philosophies, Models & Theories (Juran, Crosby, Deming,
Feigenbaum) A A W A A A A A A A A A W A A A A W W W A W A E W W E E W E A A A W E E E E
Terms, Concepts, and Principles E E W E E E E E E E E E W W E W W W A W W W E E E E E E W E W A A W E E W W
Quality standards, requirements, and specifications A A A A A A W W W W W W W W W W A W W W A W E E A W E E A E W A A W E E W W
Quality planning W E E E E E E E E E E E W W E E W W W W A W E E E W E E W E W W A W W E W W
Documentation systems A A A A A A W W W W W W W W W W A W W A A W W W A W E E A E W W A W E E E E
Barriers to Quality W W W W W W W W W W W W W W W W A W W W A W E E A W E E W E A A A W W E E E
Management of the Quality System
Elements of the Quality System W W W W W W W W W E W W W E W W E E W W W E E E E W E E W E W W A A W E E E
Documentation of the Quality System W W W W W W W W W E W W W A A A W A A W A E A A W W E W W W A A A A A E E E
Quality Standards and Other Guidelines A A A A A A A W A W A W W W A A E W E W E E E E W A E W W W W E A A W E E E
Deployment techniques W W W W W W W W W W W W W W W W A W A A W W W W E E E W W W A W A E W E E E
Quality Audits W E W W W W W W W W W W A A W A W A W A W W W W W A E W A W W E A W W E E E
Quality Training A A A A A A A A A A A A W W A W W W A W A A A A A W E W W W A W A E W W A A
Management Reviews W E E W W W A E E W E W W E E E A W A W A W E E W W E W W E A W W E W W W W
Quality Information System (QIS) W W A W E W A W W W W A W A W W W A W A E A W W A W W W A E A E W A W W E E
Strategic Planning W W E W E E E E E E E E E E E E W E W W A W E E W W E W A W A A W E W W W W
Training Development and Delivery
Training Plans A A A A A A W W W W W W E W W W W W A W A A W W W W W W W W A W W E E E A A
Needs Analysis A A A A A A A A W W E E E W E W W W A W A A E A W W W W A W A W A E E E A A
Training Materials/Curriculum Development and Delivery A A A A A A A A A A A A A W A A W W A W A A A A E A E W A W A W A E E E E E
Training Effectiveness and Evaluation A A A A A A A A A A A A A W A W A W A W A A W W E A E W W W A W A E W A W A
Adult Learning Theories A A A A A A A A A A A A A W A W A W A W A A W W E A W W A W A A A E W E E E
Product and Process Design
Classification of Quality Characteristics W W W W W W W W W N W W W W W W W W W A W E W W W W E E W W A A A A W W W W
Design Inputs and Reviews A A A A A A A A A A A A A A A A A A A A A E W W W W E W W W A na W A W W W W
HEALTHCARE: Quality Job
FunctionFunction
& Competency Matrix
LEADERSHIP
Leadership Team
CONTINUOUS IMPROVEMENT/PERF EXCELLENCE
Business Excellence, Six Sigma, Project Management Gen. Product, Serv/stands. (Reg) Compliance
OPERATIONS
Facilities, resources, ADT,
REGULATORY /COMPLIANCE
Legend:
A=awareness: is familiar with content but does not necessarily apply on a daily basis
W=working knowledge: is familiar with and able to apply content to situations
E=expert: is very comfortable, skilled and competent in area of expertise
1 of 4
American Society for Quality Confidential
236967346.xls.ms_office
CE
O, C
hie
f E
xecutive O
ffic
er
CF
O, C
hie
f F
inancia
l O
ffic
er
Chie
f S
trate
gy O
ffic
er
CA
O C
hie
f A
dm
inis
trative
Offic
er
CIO
Chie
f In
form
ation O
ffic
er
CO
O C
hie
f O
pera
tions O
ffic
er,
VP
Ops
CM
O C
hie
f M
edic
al O
ffic
er
CN
O C
hie
f N
urs
ing o
ffic
er
Hospital D
irecto
r (H
ospital
Adm
istr
ato
r)
Hospital Q
ualit
y C
ouncil
Chair/
Hospital D
epart
ment H
eads
Medic
al S
taff E
xecutive
Com
mitte
e L
eaders
Opera
tions M
anagers
Hospital A
dm
inis
trato
r
Depart
menta
l A
dm
inis
trato
rs
Clin
ical D
irecto
rs
Utiliz
ation M
anagem
ent
Nurs
e M
anagers
Dis
charg
e P
lanners
Advanced P
ractice N
urs
es
Case M
anagers
Facili
ties/E
ngin
eering
Safe
ty a
nd Q
ualit
y M
D leader
Directo
r of Q
ualit
y, P
I, S
afe
ty
Qualit
y Im
pro
vem
ent /P
I
Specia
lists
Facila
tors
Maste
r B
lack B
elt
Six
- S
igm
a B
lack B
elt,
Six
Sig
ma G
reen B
elt
Pro
ject M
anagers
Data
Analy
st
Infe
ctionus C
ontr
ol
Specia
list/C
oord
inato
r
PM
O D
irecto
r
Org
aniz
ation C
hange M
anagers
Qualit
y C
oord
inato
rs
Consultant (R
egula
tory
)
Lead A
uditor
(Regula
tory
Auditor)
Auditor
- In
tern
al (Q
C/Q
A M
gt)
HEALTHCARE: Quality Job
FunctionFunction
& Competency Matrix
LEADERSHIP
Leadership Team
CONTINUOUS IMPROVEMENT/PERF EXCELLENCE
Business Excellence, Six Sigma, Project Management Gen. Product, Serv/stands. (Reg) Compliance
OPERATIONS
Facilities, resources, ADT,
REGULATORY /COMPLIANCE
Legend:
A=awareness: is familiar with content but does not necessarily apply on a daily basis
W=working knowledge: is familiar with and able to apply content to situations
E=expert: is very comfortable, skilled and competent in area of expertise
Technical Drawings and Specifications N N N N N N N N N N N N N N N N N N N A N E N N N N W A A A N na W A N W W W
Design Verification & Validation A A A A A A A A A A A A A A A A A A A A A E A W W A W W A W A na W A A W W W
Testing A A A A A A A A A A A A A A A A A A A A A E A A E A W E W W A na W A A W W W
Reliability and Maintainability A A W A W A A A A A A A W W A W W W W A W E W W W E W E W W A na W A A W W W
Terms and definitions W W W W W W W W W W W W W W W W W W W W W W W W W W E E W E E W W W E W W W
Data types and collection methods W W W W W W A W W W W W W W W W W W W W W W W W W W E E W E E W A W E W E W
Basic distributions A W W A W A A A A A A A W W A W W W A W W W W W W W E E W E E W A W E W E E
Probability W W W W W W A W A W A A W W A W A A W W W W W W W W E E W E E W A W W W E E
Sampling W W W A W A A A A A A A W W A W W W W W A W A W W W E E W E E W A A W W W W
Regression and correlation W W W W W W W W W W W W W A W W A A A W W A E E W W E E A W E W A A W W W W
Hypothesis testing W W W W W W W W W W W W W W W W W W A W W A W W W A E E A W E W A A A W W W
Analysis of variance (ANOVA) W E A W W W W W W W A W W W A A A A A W W A W W W A E E A W E W A A W W W W
Contingency tables W W A W W W W W W W W W E W W A A W W W W A W W W A E E A W E W A A W W W W
Process and Performance Capability (capability studies, performance vs.
specifications, capability indices, performance indices) A A A A A A A A A A A A A A A A A A A W W W W W W A E E A W E W A A A W W W
Design and Analysis of Experiments (terminology, one-factor, full-factorial, 2-
level fractional factorial) A A A A A A A A A W A A A A A A A A A W W A W A W A E E A W E A A A A W W W
Types of teams W W W W W W W W W W W W W A W W A W A W A A W W E E E E E E A A W E E W A A
Stages of team development A A A A A A A A W W A A A A A W A W A W A A E W E E E E E E A A W E E E A A
Team-building techniques W A A W W W W W W W W W A A W W A W A W A A W W E E E E E E A A W E E W A A
Team roles and responsibilities A A A A A A A A A A A A A W A W W W A W A A W W E E E E E E A A W E E E W W
Team performance and evaluation W A A W A A A W W W W W A W W W W E A W A A W W E E E E E E A A W E E E A A
Customer Service
Customer Relationship Management CRM (customer focus, relationships,
needs, satisfaction, QFD, CPVM, deploying VOC information & managing
multiple customers) W W E W A A A W A W W A W W A A A A W A A A W W W W E W A W A A A E A A A W
Customer Identification and Segmentation (internal and external customers) A A W A W W A W W A W A W W W W A A W W A A A W W W E W W W A A W W A A A W
Basic Statistics (Data Analysis)
Advanced Statistics (Quantitative Methods and Tools )
Teams and Team Processes
2 of 4
American Society for Quality Confidential
236967346.xls.ms_office
Auditor
- E
xte
rnal (R
egula
tory
)
Sta
tisticia
ns
Ris
k M
anager
Safty E
ngin
eer
(QC
/QA
), fire
safe
ty
Qualit
y C
ontr
ol S
pecia
list
Qualit
y C
ontr
ol T
echnic
ian
NE
S N
urs
ing E
ducation
Specia
lists
Directo
r of D
evelo
pm
ent and
Tra
inin
g
Clin
ical E
ducato
rs/U
nit b
ased
Educato
rs
CM
E S
pecia
lists
(C
ontinuin
g
Medic
al E
ducation )
Hum
an R
esourc
es r
ecru
itm
ent
Mark
eting S
trate
gis
t
Unit secre
taries/ H
ealth U
nit
Coord
inato
rs, A
dm
inis
trative
Assis
tants
,
patient advocate
/serv
ice
Health Info
rmation T
echnolo
gis
t
Analy
sts
(R
HIT
)
JC
AH
O &
Mandato
ry D
ata
report
ing M
ngr
Health Info
rmation D
irecto
r
RH
IA
Bill
ing/ codin
g
Valu
e A
naly
sis
(pro
duct)
Clin
ical D
ocum
enta
tion
Specia
list
Syste
ms A
naly
st
E A E W E E W W W A A N A N W E W W W E A
E A E A E W A A A A A N A N W E W W A E A
E A E W W E A A A A A N A N W E E W A W W
E W E W W E W W W W A N A N W E E W A W W
W A W W A E W A W A A N A A A W W A W W A
E W W W W W A A A A A W A W W E A A W W A
E W W W W W W W W W A A A W W W W A W W W
E E E W A E A A A A W E A W W E E A A A W
W W E W W E A A W W E A A A W W W A A A E
W W E E A W W W W W W W A W W E E W E W W
E E A E W E N N N N N N N N N A N N W A A
E E W W W W W W A W W A A A W W W A E A A
E E E E A W W A A A A A A A A W W A W A A
W A A E A W N N N N N N N N N N N N W A A
W A W E W W N N N N N N N N N N N N W A A
E A A E A W N N N N N N N N N N N N A N A
W W E E W E A A A A A A N N W W W W A N A
A A A A A A W W A W W W N A A A A A A A A
E A W A A A W W A W W A N A A W A A A A A
W W W W W W E E W E W E A A W E W W W W W
W W E W W E A A W A W W A A W W W W A A A
E W A W W A W W W W W W A A A W A A A A A
A A A A A A A W W A E E W A W W W A W W A
E A E A A E W E W W E E W A W E E A W A A
E A W A W A A W W A E E A A W W E A W A A
W W E A W A W W W W E W A W W E E W W W A
E A W A A A W W W A W W A A A W W A W W A
W A W W W A W W W A W W W A A W W A A A A
E W E W W W W W W W E E A E A W W W A A W
E W E A A W W E W W E W A A W W E A A A W
E W W A W W W E W W W W W W W W E A W W W
A A W A A W A E W A E W A W A W E A A A E
E W W A A W A E A A W A A A A W E A E A E
E A E W W E W E A A W E A W A E E A W E E
W A E W W W W E W W W E W E A E W W W W W
A A A A A A A A A A A W A A A A A A E A W
W W E W W W W E W W E A A A W E A A W A E
W A W W W W W W W A A W A A A W A E W W E
W W W W W A W W W A W W A A A A A A E A W
E A E W W E W W W A W W A A W W W W E W W
E A E W E W A A W A W E A A A E W A E W W
E A A A A A A W W W W A A A W A A W E A W
W A E W E A W W W W W E A A A A W W W A E
W A W W E W A W W W E W W A W E W W W W W
E A E W E E W W W W E W W A W E E W W E E
E A E W W E W W W W W W W W W E W A E E W
E A E W W E A W W A W W A A W E W W W W W
W W W A W E W W W W W W W A W E W A W E W
W A E E E E A W W A W W A A W E W W W E W
W A E W W E W W W W W W A A W E W A E W W
E A E E E E A W W A W W W W W E W W E E E
E A E W W E A A W A W W W E A E W W E E E
E W E E W E W E W E E W W W W E A W E A E
E A E E E E A A W A A W W A A E W E W E E
E A W E W E A W W A W W W A W E W E W W E
E A W W W A A A W A A W A W A A A A W A E
E A E E E E A A A A A A A A W W W W W W W
A W A W A E E E E E A A W A W W A A A W
W A W W W A W W W A W W A A A W W A A A A
E W A W W W W W A W W W A A E W E E A W E
W A W W A A A W A W E W A A A W E A A A A
A A E A A W E E E E E W A W A W E A A A W
A A E A A W E E E E E E A A A E E A A A W
E A A A A E E E E E E W A A A E W A A A A
W A A A A E E E E E E W A A A E W A A A A
E A A A A E E E E E E W A W A E W A A A A
W W A W W E W E A W E A N A W W W W E A W
W A A W W W A A A A A A N A A A A A E A A
SYSTEMS AND DOCUMENTATION SUPPORT
EMR/ Systems & Procedures/ Knowledge Mngmt.
PATIENT CARE
Service Delivery, Advocacy,MarketingORG DEV
EDU/TRAIN
Gen. Product, Serv/stands. (Reg) Compliance
REGULATORY /COMPLIANCE
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American Society for Quality Confidential
236967346.xls.ms_office
Auditor
- E
xte
rnal (R
egula
tory
)
Sta
tisticia
ns
Ris
k M
anager
Safty E
ngin
eer
(QC
/QA
), fire
safe
ty
Qualit
y C
ontr
ol S
pecia
list
Qualit
y C
ontr
ol T
echnic
ian
NE
S N
urs
ing E
ducation
Specia
lists
Directo
r of D
evelo
pm
ent and
Tra
inin
g
Clin
ical E
ducato
rs/U
nit b
ased
Educato
rs
CM
E S
pecia
lists
(C
ontinuin
g
Medic
al E
ducation )
Hum
an R
esourc
es r
ecru
itm
ent
Mark
eting S
trate
gis
t
Unit secre
taries/ H
ealth U
nit
Coord
inato
rs, A
dm
inis
trative
Assis
tants
,
patient advocate
/serv
ice
Health Info
rmation T
echnolo
gis
t
Analy
sts
(R
HIT
)
JC
AH
O &
Mandato
ry D
ata
report
ing M
ngr
Health Info
rmation D
irecto
r
RH
IA
Bill
ing/ codin
g
Valu
e A
naly
sis
(pro
duct)
Clin
ical D
ocum
enta
tion
Specia
list
Syste
ms A
naly
st
SYSTEMS AND DOCUMENTATION SUPPORT
EMR/ Systems & Procedures/ Knowledge Mngmt.
PATIENT CARE
Service Delivery, Advocacy,MarketingORG DEV
EDU/TRAIN
Gen. Product, Serv/stands. (Reg) Compliance
REGULATORY /COMPLIANCE
W A A E A A N N N N N N N N N A N N E A A
W A A W A A A A A A A A N A A A A A E A A
W W A W A E W E A W E A N A W W W W E A E
W W A E A W A E A A W A N A W W W A E A E
W E W W W W W A W W W W A A W E W W W W W
W E W W W E W A W W W E A A W E W W W W W
E E W W W E W A W W W W A A W E W W W A W
E E W A W E W A W W W W A A W E W W A A W
W E A A W E W A W W W E A A W E W A A A W
W E W A W W A A A A W W A A A E W A A A E
W E W W W W W A A A A W A A A W W W A A W
W E A A A W W W A W W W A A W E W W A A W
W E W A A E W W A W W W A A W E E W A A W
W E A W A E W W A A W W A A A E E W A A A
W E A A A E A A A A W W A A A W E W A A A
A A W A A E W E E W W W W W W W W W W W A
A A W A A W W E E W E W W W A W W W W W A
A A W A A E E E E W W W A W A W W W W W A
W A W A A W E E E W E W A W A W W W W W A
A A W A A W E E E W E W A W A W W W W W A
A W W A A A A W W W W E A E A W A A W A W
A W W A A A A W A W W E A E A W A A W A W
Basic Statistics (Data Analysis)
Advanced Statistics (Quantitative Methods and Tools )
Teams and Team Processes
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