Healthcare ApprenticeshipStrategies & Techniques

May 27,2004

Anne Wetmore, WA SDJohn Hakala, AK SD

Goals and Objectives

Overview of Healthcare Apprenticeship Projects

Expand Apprenticeship Markets Incorporate Consultative Skills Discuss Challenges and Solutions Share Ideas and Successes

Agenda

Dispensing Optician Surgical Technologist Health Unit Coordinator Consultative Skills Applications Questions & Discussion

Dispensing Optician

Project Description WA State Dispensing Opticians Joint Apprenticeship

and Training Committee formed 1998 Statewide Dispensing Optician’s standards

developed Based on skill standards for Dispensing Optician Approved by WA State Apprenticeship and Training

Council Approved by WA State Department of Health

Dispensing Optician Project Partners

Employers: Costco, Group Health, Sears (Cole National), WalMart, LensCrafters, Independents

Labor: United Food and Commercial Workers (UFCW) Local 1001

College: Highline Community College, Des Moines, WA

Government: WA State Department of Labor and Industries Apprenticeship (L&I) and WSATC

Dispensing Optician

Program Development Skill Standards, Competencies developed Common problem=training needs of

industry 2 career pathways: school only or OJT only Developed new pathway=Dispensing

Opticians Registered Apprenticeship

Dispensing Optician

Program Implementation 6,000 hours OJT 144 hours instruction per year 2 apprentices to 1 licensed Optician ratio Completion can take licensing exam Successes: More diversity, Higher pass

rate on licensing exams, Better quality and consistency of training employees

Dispensing Optician

Project Challenges Volunteer committee members overworked On-line classes, mobile labs for rural regions CEO, National level support College degree only pathway supporters Image of apprenticeship not “professional” Suspicious of government programs Lack of funding to support growth, prove value

and develop sustainable programs

Dispensing Optician

Licensing and Certifications State Government agency authority, rules, licensing National Certifications: ABO and NCLE

Resources/Research: (See website/resource handout) National and state trade associations (NAO) Training needs/Training available Industry terminology (Use their language) Listen to employers National Opticians standards, WA State standards Show successes at local levels National Office work with national associations and

business

Surgical Technologist

Project Description Developed in cooperation with three

healthcare facilities Bulletin 2003-12 Facility-based training Competency-based National Accreditation

Surgical Technologist Project Partners - Primary & Secondary

Alaska Native Medical Center Providence Health System Alaska Alaska Surgery Center Washington SAC/BAT Investors WIA System Post-secondary Education/Special Interest Accrediting Agencies

Surgical Technologist

Program Development - Healthcare Apprenticeship Training Cooperative Maximize Return on Investment Share Resources Share Didactics Delivery Apprentice Rotations Sustainability Plan - Training Trust Career Development Framework

Apprenticeship Expansion

Core Curriculum

Laboratory Administration

Dental

Surgery

Nursing

Pharmacy

BiomedicalEquipment

Radiology

Surgical Technologist

Program Implementation - 3 Standards Registered Target of 10-12 incumbent workers 1st

year Setting up meetings with WIA, Job Corps Healthcare Apprenticeships are very

labor intensive Requires patience and ongoing support Apprenticeship is an “unknown”

Surgical Technologist

Project Challenges Licensing and Certifications University Politics Nursing Matriarchs Healthcare Consortiums Healthcare Organization Timelines

Resources Grants: Federal, State, & Local Options Employer Contributions Foundations

Health Unit Coordinator Project Description/Project Partners

Multicare Health System, Tacoma, WA Developed HUC Apprenticeship Program, Approved by WSATC HUC: coordinates with medical staff and

patient/family with non-clinical care First HUC apprenticeship in WA State and country Submitted for apprenticeability to National Office Partners: Multicare, USDOL/NASTAD/WA L&I,WA

Workforce Training Education Coordinating Board, Workforce Development Council of Tacoma-Pierce Co

Health Unit Coordinator Program Development

Challenges: Difficulty recruiting enough HUC Current in-hospital training not standardized Lack occupational competencies RNs were doing too much HUC workSolution: Develop apprenticeship to address

challenges Done by Partnerships

Health Unit Coordinator Program Implementation

2,000 hours OJT + 144 hours classroom College curriculum provided in-house Apprentice wage: $10.31 Completion

wage: $13.59 National certification exam National HUC Association approval 17 current active apprentices Plan for 80 registered HUC apprentices

in 2 yrs Career ladder

Health Unit Coordinator Project Challenges/Successes Funding to start program

$50,000 DOL/L&I leveraged$30,000 State and local WDC$80,000 Employer matchedFunding developed and implemented the apprenticeship

2 more apprenticeships developed:CT and MRI

Apprenticeships are self sustaining by employer

PR Video from KING 5 NEWS on HUC Apprenticeship

Health Unit Coordinator Licensing and Certifications

A certification exam is available but not required for this occupation

HUC Apprenticeship teaches to those competencies of the certification

Resources Apprenticeability approval pending National Association of Health Unit Coordinators (

www.NAHUC.org) Multicare HUC Apprenticeship Program Standards

Consultative Skills Applications The Three Driving Principles

Focus on the Customer Persuade Through Involvement Earn the Right To Advance

Consultative Skills Applications Exploring Needs

Research Company Research Labor Shortages & Earnings

Forecasts Research Available Training Research Licensing and Certifications Identify ALL Gaps

Consultative Skills Applications Explore Consequences

Cost Quality Productivity Reliability Personal/Political Impact

Develop Apprenticeship Payoffs Prepare for Objections

Consultative Skills Applications Consultative Selling Process: Are we

there yet? No Interest Low Interest Strong Interest Convinced Committed

Now the Work Begins…

Questions & Discussion

How do you market? How do you incorporate consultative

sales skills into your work? How do you get your foot in the

door? Who do you talk to? How do you work with licensing &

regulatory groups?

Questions & Discussion

How do you work with community colleges?

How do you work with the workforce system?

How do SAC/BAT issues affect your efforts?

Are there any other questions?

Contact Information

Anne Wetmore Wetmore.anne@dol.gov Tel: (206) 553-0076

John Hakala Hakala.john@dol.gov Tel: (907) 271-5035