healthwatch cheshire east

Cheshire East

Health & Social CareSignposting Directory

Issue 1

Your local spotlighton Health & SocialCare covers servicesin Cheshire East

Cheshire East brochure.qxp_Layout 1 24/03/2015 11:14

ContentsContEntS

Disclaimer

This Directory has been compiled to signpost primary health and social care providers throughout Cheshire East.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibilityfor any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Cheshire Eastnor HealthCare Publications can be held responsible for any errors or omissions.

All signposting services are up to date as of January 2015.A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that anadvertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

About Us 1Get Involved 2NHS - Know Your Rights! 3 – 4Free NHS Health Check 5 – 6Understanding the Care Act - New Law April 2015 7 – 8Patient Choice Of Gp Practices 9GP’s & GP Surgeries 10 Pharmacies 11 – 12Dentists 13 – 14Opticians & Hearing Centres 15 – 16Social Care & Independent Living 17 – 20Recognising Dementia 21Recognising Mental Health & Support 22Personal Health Budgets 23NHS Care 24Are you a Carer? 25 – 26Care in your Own Home 27 – 30Residential Care 31Residential Care Costs 32Residential & Nursing Care 33- 34Expressing Complaints & Concerns 35 – 36

Another quality publication by Healthcare PublicationsIf you require extra copies of this directory or are interested in advertising in future editions

please email Healthcare Publications on [email protected] or visit www.hcpublications.org


ABOUT US

What is Local Healthwatch?Healthwatch has been set up by the Government toensure that people have a say on local health andsocial care services. We are a national body, with aLocal Healthwatch in every area in England. Healthwatch Cheshire East will ensure that your voice is heard by services providers in the area. We areindependent of the NHS and council, but work withthem to improve local services.

What do we do?We listen to local people’s experiences of usinghealth and social care services and share themwith commissioners and people who run theservices, with the ultimate aim of improvingservices for all.

We have a seat on Cheshire East’s Health andWellbeing board. This body oversees health andsocial care in the region and can influence howservices are designed and commissioned.

We work with Healthwatch England to escalate keyconcerns about services.

Supporting you if you have a complaintWe work with our Advocacy Service partners toassist people who wish to complain about NHSservices.

We can explain the complaints procedures ofservice providers in our area or refer you to ourIndependent Complaints Advocacy service.

How do we do it?We need your help! We need you to share yourexperiences with us (both positive and negative) of health and social care services in Cheshire East.

You can do this by:• using the Your Story form on the website• by email• by telephone• by letter• at one of the community events we attend• via social media

You don’t have to leave your name or contactdetails if you don’t want to. The more stories weget, the more evidence we have to influence change.

Recently we have:• helped a lady find and access new home-

based dental services for her elderly housebound mother

• helped a family get in touch with a befriending service for an elderly relative

• helped an MS wheelchair user find awheelchair loan service

We have links throughout the voluntary,health and social care sector so please doget in touch.

Signposting ServiceHealthwatch Cheshire East provides a signpostingservice to help you find the services you need. Ifyou are struggling to find services, please give us acall on 03300 882 843 (local call charges only).

What power does Healthwatch Cheshire East have?Healthwatch Cheshire East can request informationfrom any local organisations which set up and runlocal health and social care services. They thenhave 20 working days to return the informationrequested. This means we can go to a serviceunannounced a service unannounced and look atthe work/services provided there.

If our volunteers have specific concerns with theway an organisation is being run following an ‘Enterand View’ visit, Healthwatch Cheshire East willmake recommendations for improvements to theorganisation in question.

Reports are produced following every ‘Enter andView’ visit we undertake which outline ouroverall impressions of the care patientsare receiving, as well as the outcomes of theirconversations with patients and staff. Theorganisations are given twenty working days toread and respond to our ‘Enter and View’ reportsbefore they are made public on our website.

We have statutory powers which enable trained staff (and volunteers) to perform 'Enter and View' visits to adult care homes, hospitals and GP surgeries and pass information about patient views and experiences to commissioners and the Care Quality Commission.

GET INVOLVED

Healthwatch Cheshire East81 Park LaneMacclesfield SK11 6TX

Tel: 03300 882 843Email: [email protected]: www.healthwatchcheshireeast.co.ukTwitter: @HealthwatchCEFacebook: facebook.com/healthwatchcheshireeast

Help Us:

Can you direct individuals to the local health andcare services that are right for them? Can youvolunteer a few hours of your time each month?

Based in Macclesfield, our information service willuse trained volunteers to respond to telephone andemail requests for information.

As part of our Volunteer Signposting Team you willgain invaluable experience supporting thecommunity to give feedback on health and socialcare services using a range of different methods.You will also gain experience and training onengaging with the community effectively, providingadvice, researching and gathering views of serviceusers.

With the Enter & View TeamHealthwatch Cheshire East has the power to visitadult health and social care services. We aim tocapture the views of service users and identifywhat they think is good about the service and howthey feel the service could be improved. Volunteers are key to our Scrutiny work programmeand training and support is given to ensure thatthis work is effectively undertaken. Volunteers mayrequire a DBS Certificate dependant on role.

With The Community Engagement TeamHelp support our Community Engagement Team toraise the profile of Healthwatch Cheshire East.Working with a wide range of local communities tofind out what they think about health and socialcare in Cheshire East; the team will be undertakingroad shows, workshops, focus groups, stakeholderevent and surveys. These will establish how best towork with the community of Cheshire East andwhat the key concerns are with local health andsocial care provision.

Share your experiences of Health orSocial Care services with us and youcould influence changeWe need people to tell us their experiences ofhealth and social care services, these could begood or bad experiences.

We will use these stories to create a picture ofwhat it's like for patients, carers and their familiesand will then work with commissioners, who fundthe services, and the providers, that deliver theservices, to influence change in order to improvethe experience for people in the future.

You can share your experience and story with us bycompleting our online form, phoning our office, orjoining us at one of our events and talking to us.


VolunteeringDo you live or access health or social care servicesin Cheshire East? Do you want to make a positivedifference to your local community? Do you havetime spare?

Why not volunteer with HealthwatchCheshire East?We have opportunities to suit all experience andtime commitments. You could be working with oursocial media team, helping us carry out enter andview visits at hospitals or answering the phones.

We would love to hear from you, so do please getin touch.

With the Signposting Team

nHS - KnoW YoUr rIGHtS!

You have the right to expect your NHS to assessthe health requirements of your community and to commission and put in place the services tomeet those needs as considered necessary, and inthe case of public health services commissioned bylocal authorities, to take steps to improve thehealth of the local community.

You have the right, in certain circumstances, to goto other European Economic Area countries orSwitzerland for treatment which would beavailable to you through your NHS commissioner.

You have the right not to be unlawfullydiscriminated against in the provision of NHSservices including on grounds of gender, race,disability, age, sexual orientation, religion, belief,gender reassignment, pregnancy and maternity ormarital or civil partnership status.

You have the right to access certain servicescommissioned by NHS bodies within maximumwaiting times, or for the NHS to take allreasonable steps to offer you a range of suitablealternative providers if this is not possible.

You have the right to be treated with aprofessional standard of care, by appropriatelyqualified and experienced staff, in a properlyapproved or registered organisation that meetsrequired levels of safety and quality.

You have the right to expect NHS bodies tomonitor, and make efforts to improve continuously,the quality of healthcare they commission orprovide. This includes improvements to the safety,effectiveness and experience of services.

You have the right to be treated with dignity andrespect, in accordance with your human rights.

You have the right to have any complaint youmake about NHS services acknowledged withinthree working days and to have it properlyinvestigated.

You have the right to discuss the manner in whichthe complaint is to be handled, and to know theperiod within which the investigation is likely to becompleted and the response sent.

You have the right to accept or refuse treatmentthat is offered to you, and not to be given anyphysical examination or treatment unless you havegiven valid consent. If you do not have thecapacity to do so, consent must be obtained from aperson legally able to act on your behalf, or thetreatment must be in your best interests.

Everyone has the right to information andeducation about how to take care of themselvesand what they are entitled to within the healthand social care system.

Healthwatch Cheshire East helps individuals to gainaccess to, understand, and use information topromote and maintain good health and make thebest use of local services and care support.

We can:• Explain your rights and what standards to expect

from services • Help you find out about funding for health &

social care• Help you to access services and find your way

through care ‘pathways’ – find the right service for you

• Put you in touch with Support Groups, Voluntary and Community Organisations

• We can register your concerns and provide information on making complaints

• Pass on your reports of excellent services and care

• If you need advocacy we can refer you to the Independent Complaints Advocacy (ICA)

You have the right to receive NHS services free ofcharge, apart from certain limited exceptionssanctioned by Parliament.

You have the right to access NHS services. You willnot be refused access on unreasonable grounds.

tell us yourexperiences

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together we can make a difference


You have the right to be given information aboutthe test and treatment options available to you,what they involve and their risks and benefits. You have the right of access to your own healthrecords and to have any factual inaccuraciescorrected.

You have the right to privacy and confidentialityand to expect the NHS to keep your confidentialinformation safe and secure.

You have the right to be informed about how yourinformation is used.

You have the right to request that yourconfidential information is not used beyond yourown care and treatment and to have yourobjections considered, and where your wishescannot be followed, to be told the reasonsincluding the legal basis.

You have the right to choose your GP practice,and to be accepted by that practice unless thereare reasonable grounds to refuse, in which caseyou will be informed of those reasons.

You have the right to express a preference forusing a particular doctor within your GP practice,and for the practice to try to comply.

You have the right to make choices about theservices commissioned by NHS bodies and toinformation to support these choices.

You have the right to be involved in discussionsand decisions about your health and care, includingyour end of life care, and to be given informationto enable you to do this. Where appropriate thisright includes your family and carers.

You have the right to be kept informed of progressand to know the outcome of any investigation into your complaint, including an explanation of theconclusions and confirmation that any actionneeded in consequence of the complaint has beentaken or is proposed to be taken.

You have the right to take your complaint to theindependent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, ifyou are not satisfied with the way your complainthas been dealt with by the NHS.

You have the right to make a claim for judicialreview if you think you have been directly affectedby an unlawful act or decision of an NHS body orlocal authority.

You have the right to compensation where youhave been harmed by negligent treatment.

You have the right to choose the organisation thatprovides your NHS care.

With all the changes to health and care servicesit’s not always clear where you should go to reportan urgent issue, to make a complaint, or forfurther information.

Healthwatch Cheshire East can help you find theright services to suit your needs through ourInformation & Signposting Service.

We cannot give you advice or make specificrecommendations but we can help you make aninformed decision in finding the right health andsocial care service whether it is provided by theNHS, the Council, a voluntary or communityorganisation.

Contact Us:Healthwatch Cheshire East81 Park LaneMacclesfield SK11 6TX

Tel: 03300 882 843Email: [email protected]: www.healthwatchcheshireeast.co.ukTwitter: @HealthwatchCEFacebook: facebook.com/healthwatchcheshireeast

nHS - KnoW YoUr rIGHtS!


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FrEE nHS HEALtH CHECK

Everyone is at risk of developing heartdisease, stroke, diabetes, kidney disease,and some forms of dementia. The goodnews is that these conditions can oftenbe prevented – even if you have a historyof them in your family. Have your freeNHS Health Check and you will be betterprepared for the future and be able totake steps to maintain or improveyour health.Why do I need an NHS Health Check?We know that your risk of developing heartdisease, stroke, type 2 diabetes, kidney disease,and dementia increases with age. There are alsocertain things that will put you at even greaterrisk.

These are:

• Being overweight

• Being physically inactive

• Not eating healthily

• Smoking

• Drinking too much alcohol

• High blood pressure

• High cholesterol

Both men and women can develop theseconditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heartattack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further healthproblems, including heart disease, kidney disease and stroke

Who is it for?

The NHS Health Check scheme isavailable across Cheshire.If a person is aged between 40 and 74 and hasn’talready been diagnosed with heart disease,diabetes, kidney disease, or had a stroke, theymay be invited by their GP for the NHS HealthCheck by letter, text or they may be offered theNHS Health Check when they are at their GP foranother reason.

Helping you prevent heart disease, stroke,diabetes, kidney disease and dementia


FrEE nHS HEALtH CHECK

Even if you’re feeling well, it’s worthhaving your NHS Health Check now.We can then work with you to lower yourchances of developing these healthproblems in the future.

What happens at the check?This check, carried out by your GP, is to assess yourrisk of developing heart disease, type 2 diabetes,kidney disease,and stroke.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions. For example, about your family history and choices which may put your health at risk

• We’ll record your height, weight, age, sex and ethnicity

• We’ll take your blood pressure

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?We will discuss how you can reduce your risk andstay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your healthprofessional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Questions you may have

Why do I need this check? I feel fine!The NHS Health Check helps to identify potentialrisks early. By having this check and followingthe advice of your health professional, youimprove your chances of living a healthier life.

But don’t these conditions run in the family?If you have a history of heart disease, stroke, type2 diabetes, or kidney disease in your familythen you may be more at risk. Taking action nowcan help you to prevent the onset of theseconditions.

I know what I’m doing wrong. How can the doctor help me?If you would like help, we will work with you tofind ways to eat healthily, reach your healthyweight, be more active, cut down your drinking, orstop smoking.

If I am assessed as being at ‘low risk’,does this mean I won’t develop theseconditions?It is impossible to say that someone will or won’tgo on to develop one of these conditions.But takingaction now can help you lower your potential risk.

Will everyone have this check?This check is part of a national scheme to helpprevent the onset of these health problems.Everyone between the ages of 40 and 74 who hasnot been diagnosed with the conditions mentionedwill be invited for a check once every fiveyears. If you are outside the age range andconcerned about your health, you should contactyour GP.

Helping you prevent heart disease, stroke,diabetes, kidney disease and dementia


UnDErStAnDInG tHE CArE ACt - nEW LAW APrIL 2015

What is the Care Act? The Care Act is a new law about care andsupport for adults in England that came intoforce in April 2015, making one new law sayingwhat people can expect and what localauthorities will have to do.

The number of people in England who have healthproblems requiring both health and social care isincreasing. For example, in the next 20 years, thepercentage of people over 85 will double. Thismeans there are likely to be more people with‘complex health needs’ - more than one healthproblem - who require a combination of health and social care services.

Care and support is something that nearlyeveryone in this country will experience at somepoint in their lives; even if you don’t need careyourself, you will probably know a family memberor friend who does, or you may already care forsomeone. Until now it’s been almost impossible forpeople who need care, carers, and even those whomanage the care system, to understand how theprevious law affecting them worked. The Care Acthas created a single, modern law that makes itclear what kind of care people should expect.

To help make things clearer the government haveintroduced a minimum eligibility threshold acrossthe country - a set of rules that makes it clearwhen local authorities will have to provide supportto people. Until now, local authorities have beenable to decide this threshold themselves, meaningdecisions varied from place to place.

Most local authorities have had a one size fits allapproach to care. The focus has been on whatdisabilities someone has, or what services the local authority can provide, rather than on theindividuals needs. So for the first time the systemwill be built around each person -what they need,how they can best be cared for, and what theywant.

For the first time, the Act provides people with alegal entitlement to a personal budget, which is an important part of their care and support plan.The personal budget must be included in everyplan, unless the person is only receivingintermediate care or reablement support to meettheir identified needs.

The main themes of the Care Act arearound promoting:• Wellbeing: giving people greater choice and control to be independent and providing advice and support.• Carers entitlements and rights: carers will be entitled to their own assessments to see if they are eligible for support. • A lifetime cap on care costs: there will be a limit to the amount you will have to pay for care in your lifetime (this will not come into force until April 2016). The lifetime cap on care costs will be £72,000 for people aged 65+. Local authorities must also help people to benefit from independent financial advice, so that they can get support to plan and prepare for the future costs of care.• Advocacy: the local authority must find you an independent advocate who will help you and represent your best interests to get the right services if you are unable to do so. • Keeping adults safe: this is the first time there as been a law telling local authorities what to do to help keep adults safe from abuse or neglect.


UnDErStAnDInG tHE CArE ACt - nEW LAW APrIL 2015

How does the care act benefit carers?Currently, carers don’t have a legal right to receivesupport, although local authorities can providesupport at their discretion. This means that accessto assessment and the range of support on offercan vary considerably.

The Care Act gives local authorities a responsibilityto assess a carer’s needs for support, where thecarer appears to have such needs. This replacesthe existing law, which says that the carer must beproviding “a substantial amount of care on aregular basis” to qualify for an assessment. Thiswill mean more carers are able to have anassessment. The local authority will assess whetherthe carer has needs and what those needs may be.This assessment will consider the impact of caringon the carer. It will also consider the things that acarer wants to achieve in their own day-to-daylife. It must also consider other important issues,such as whether the carer is able or willing tocarry on caring, whether they work or want towork, and whether they want to study or do moresocially. If both the carer and the person they carefor agree, a combined assessment of both theirneeds can be undertaken.

Adults caring for disabled childrenAn adult caring for a disabled child can get supportthrough children’s services. This is usually the bestway to meet their needs, so they are not coveredby this Act.

However, there is provision in the Act for an adultcarer of a disabled child to ask for an assessmentof their caring needs before the child reaches 18.When a local authority carries out such anassessment, it has the power to provide support tothe carer, even though they are caring for a child,rather than an adult. This would, for example,enable a local authority to provide support that isavailable through an adult carers’ centre.

The Care Act and young carersThe Care Act does not deal with the assessment ofpeople under the age of 18 who care for others.However, young carers can be supported under thelaw relating to children. The Children and FamiliesAct gives young carers (and parent carers) similarrights to assessment as other carers have under theCare Act.

To view The Children and Families Act in furtherdetail please visit:www.legislation.gov.uk/ukpga/2014/6/contents/enacted

The RulesWell-being: Local Authorities must have services tomeet different people’s needs. They must alwaysthink about your wellbeing.

Information and advice: Local authorities willneed to provide comprehensive information andadvice about care and support services in theirlocal area. This will help people to understand howcare and support services work locally, the careand funding options available, and how people canaccess care and support services.

The Act clearly sets out what local authoritiesmust provide information on:

• what types of care and support are available – e.g. specialised dementia care, befriending services, reablement, personal assistance, residential care etc…

• the range of care and support services available to local people, i.e. what local providers offer certain types of services

• what process local people need to use to get care and support that is available

• where local people can find independent financial advice about care and support and helpthem to access it

• how people can raise concerns about the safety or wellbeing of someone who has care and support needs

Prevention: Local authorities must provide orarrange services that help prevent peopledeveloping needs for care and support or delaypeople deteriorating such that they would needongoing care and support.

Person-centred care and support: Person-centredcare is when people understand what is importantto you and give you the right care and support todo the things you want. The Local Authority mustinvolve you in writing and checking your plan.

Work and having a job: Local Authorities mustnow think about education, training and workwhen they look at the care and support you need.

To view The Care Act in further detail please visit: www.gov.uk/government/publications/care-act-2014-part-1-factsheets


PAtIEnt CHoICE oF GP PrACtICES

During 2012 and 2013, the Departmentof Health ran a pilot scheme to explorehow patient choice of GP practice couldbe expanded. The Patient Choice Schemepilot was available in different parts ofEngland and offered patients new ways of accessing GP services outside their GPpractice's boundary area.As a result of this scheme, and following changesto GP contracts, all GP practices in England willbe free to register new patients who live outsidetheir practice boundary area from January 2015.

This means that you are able to join practices inmore convenient locations, such as a practice nearyour work.

The idea is to provide you with greater choice andto improve the quality of GP services over time, asGPs providing a good service are naturally morepopular.

These new arrangements are voluntary for GPpractices. If the practice has no capacity at thetime or feels it is not clinically appropriate orpractical for you to be registered so far away fromhome then they can still refuse registration. Thepractice should explain their reason to you indetail.

What to consider when registering with a GP practice further awayYou may wish to join a GP near work or remainregistered with your old GP following a move. Thenew arrangements make this possible; however,there are a few things to consider.

Because of the greater distance to your home, theGP you register with is under no obligation to offeryou a home visit. If you are not well enough to goto the practice yourself then other arrangementswill have to be made. NHS England (the bodyresponsible for buying GP services) has to ensurethat you are able to access a service either nearyour home or at home. When you register with apractice away from home you will be giveninformation about what you should do in thosecircumstances.

What to expect from your GPGPs look after the health of people in their localcommunity and deal with a whole range of healthproblems. They also provide health education,offer advice on smoking and diet, run clinics, givevaccinations and carry out simple surgicaloperations.

GPs usually work in practices as part of a team,which includes nurses, healthcare assistants,practice managers, receptionists and other staff.Practices also work closely with other healthcareprofessionals, such as health visitors, midwives,and social services. You would normally see GPs orother healthcare professionals at their premises(surgery). Some operate from more than onebuilding. If your GP cannot deal with a problemthen you’ll usually be referred to a hospital fortests, treatment, or to see a consultant withspecialist knowledge. GP practices should makeinformation about their services easily available to their patients. Most practices have a practiceleaflet available, otherwise please ask your GP orsurgery for one.


Delamere Practice Eagle Bridge Health & Wellbeing Centre Crewe CW1 3AW 01270 275259 Dr Calderhead R and Partners Earnswood Medical Centre, Eagle Bridge Health

& Well Being Centre, Dunwoody Way Crewe CW1 3AW 01270 376666

Dr GPS Hardy and Partners Hungerford Medical Centre, School Crescent Crewe CW1 5HA 01270 275949 Dr N A King and Partners Haslington Surgery, Crewe Road Crewe CW1 5QY 01270 275900 Dr Spooner A L & Partners Grosvenor Medical Centre, Grosvenor Street Crewe CW1 3HB 01270 256340 Millcroft Medical Centre Eagle Bridge Health & Wellbeing Ctr, Dunwoody Way Crewe CW1 3AW 01270 275200 Dr Spooner A L and Partners Gresty Brook Surgery, Brookhouse Drive Crewe CW2 6NA 01270 650012 Rope Green Medical Centre Rope Lane, Shavington Crewe CW2 5DA 01270 275990 Audlem Medical Practice 16 Cheshire Street Audlem CW3 0AH 01270 811440 Dr C G Oleshko & Partners Moss Lane Surgery Moss Lane, Madeley Audlem CW3 9NQ 01782 750274 Dr N Patel The Surgery Main Road, Betley Audlem CW3 9BL 01270 820527 Holmes Chapel Health Centre London Road Holmes Chapel CW4 7BB 01477 533100 Dr Davenport GJ Wrenbury Medical Practice, Nantwich Road Nantwich CW5 8EW 01270 780210 Tudor Surgery Beam Street Nantwich CW5 5NX 01270 610686 Kiltearn Medical Centre Church View Primary Care Centre, Off Beam Street Nantwich CW5 5NX 01270 610200 Nantwich Health Centre Church View Primary Care Centre, Off Beam Street Nantwich CW5 5NX 01270 610181 Dr J T Hammersley & Partner Waters Edge Medical Centre, Lex House,

10 – 12 Leadsmithy Street Middlewich CW10 9BH 01606 544401

Oaklands Medical Centre Oaklands Medical Centre St.Anns Walk Middlewich CW10 9BE 01606 836481 Ashfields Primary Care Centre Middlewich Road Sandbach CW11 1EQ 01270 275050 Dr Carter E A & Partners Readesmoor Group Practice, 29 – 31 West Street Congleton CW12 1JN 01260 276161 Dr Fray D and Partners Lawton House Surgery, Bromley Road Congleton CW12 1QG 01260 275454 Dr Thomson CM and Partners Meadowside Medical Centre,

Mountbatten Way, Meadowside Congleton CW12 1DY 01260 272331

DR Thompson H E & Partners Alderley Edge Medical Practice, 16 George St, Alderley Edge SK9 7EP 01625 584545 Dr R Newhouse and Partners Handforth Health Centre, Wilmslow Road Wilmslow SK9 3HL 01625 529421 Hulme Hall Medical Group Handforth 166 Wilmslow Road, Handforth SK9 3LF 0161 4265844 DR Thompson H E & Partners Kenmore Medical Centre , 60-62 Alderley Road Wilmslow SK9 1PA 01625 532244 Wilmslow Health Centre Chapel Lane Wilmslow SK9 5HX 08432 909209 Dr Maxwell D A & Partners Waterhouse Surgery, Wellington Road Bollington SK10 5JH 08443 878481 DR Thompson H E & Partners Hope Cottage Surgery, 5 Macclesfield Rd, Poynton SK10 4BW 01625 827319 Dr Ford-Young WPD and Partner Broken Cross Surgery, Waters Green Medical

Centre, Sunderland Street Macclesfield SK11 6JL 01625 617300

Dr Hodgson J M & Partners Cumberland House, Waters Green Medical Centre, Sunderland Street

Macclesfield SK11 6JL 01625 428081

DR Madden PL & Partner Elmstead Road,, Chelford,, Macclesfield SK11 9BS 01625 861316 Dr PM Cocker and Partners High Street Surgery, Waters Green Medical Centre Macclesfield SK11 6JL 01625 423692 DR Monaghan & Partners Park Green Surgery, Sunderland Street Macclesfield SK11 6JL 01625 429555 Dr Smith LKR and Partners Sunderland Street Macclesfield SK11 6JL 01625 422249 Park Lane Surgery Waters Green Medical Centre, Sunderland Street Macclesfield SK11 6JL 01625 422893 Dr Stanley C H and Partners Priorslegh Medical Centre, Civic Centre, Off Park Ln Poynton SK12 1GP 0844 3878744 McIlvride Medical Practice The Chestnuts, 5 Chester Road Poynton SK12 1EU 01625 872134 The Schoolhouse Surgery 2 Buxton Old Road, Disley SK12 2BB 01633 762484 Dr Mallon T J and Partners Annandale Medical Centre, 190 Mobberley Road Knutsford WA16 8HR 01565 755222 Dr Mallon T J and Partners 99 Town Lane, Mobberley Knutsford WA16 8HH 01565 872911 Dr Reeves S M & Partners Manchester Road Medical Centre, 27 Manchester Rd Knutsford WA16 0LY 01565 633101 Dr Stephenson R J and Partners Toft Road Surgery, Toft Road, Dunley Knutsford WA16 9DX 01565 632681 Cedars Medical Centre Alsager Health Centre, Sandbach Road Alsager ST7 2LU 01270 275606 Green Moss Surgery 95 Cinderhill Lane, Scholar Green Alsager ST7 3HR 01270 376800 Merepark Medical Centre Alsager Health Centre, Sandbach Road Alsager ST7 2LU 01270 275600

Surgery Address Area Postcode Telephone


GPS & GP SURGERIES

Data correct with NHS Choices - April 2015

Asda Pharmacy Victoria Centre Crewe CW1 2PT 01270 258271 Boots Unit 12 Grand Junction Retail Park Crewe CW1 2RP 01270 212212 Boots 56-58 Market Street Crewe CW1 2EX 01270 212252 Clear Pharmacy 31-32 The Market Centre, Victoria Street Crewe CW1 2NG 01270 256942 Eagle Bridge Pharmacy Eagle Bridge Health Ctr, Dunwoody Way Crewe CW1 3AW 01270 212842 Rowlands Pharmacy Haslington Surgery, Crewe Road, Haslington Crewe CW1 5QY 01270 581611 Rowlands Pharmacy 66 Richard Moon Street Crewe CW1 3AX 01270 213741 Rydale Pharmacy 18 North Street, Coppenhall Crewe CW1 4NL 01270 584870 Tesco Instore Pharmacy Vernon Way Crewe CW1 2DD 01270 416647 The Co-Operative Pharmacy Hungerford Medical Centre, School Crescent Crewe CW1 5HA 01270 585232 West Street Pharmacy 143 West Street Crewe CW1 3HH 01270 213097 Rowlands Pharmacy 7 Kings Drive, Wistaston Crewe CW2 8HY 01270 661934 The Co-Operative Pharmacy Rope Lane Medical Centre, Rope Lane, Shavington Crewe CW2 5DA 01270 567500 The Co-Operative Pharmacy 139-141 Nantwich Road Crewe CW2 6DF 01270 215837 The Co-Operative Pharmacy 1a Brookhouse Drive Crewe CW2 6NA 01270 650215 The Co-Operative Pharmacy 3 The Precinct, Readesdale Avenue Crewe CW2 8QP 01270 663815 Boots 1 Cheshire Street Audlem CW3 0AH 01270 811245 Millers Chemist Newcastle Road, Middle Madeley Audlem CW3 9JP 01782 752255 Goostrey Pharmacy Cheshire House, 164 Main Road, Goostrey Holmes Chapel CW4 8JP 01477 549481 Lloydspharmacy 39-41 London Road Holmes Chapel CW4 7AP 01477 532347 Boots 14 Swine Market Nantwich CW5 5LN 01270 624089 Morrisons Pharmacy Station Road Nantwich CW5 5SP 01270 629727 Sainsbury's Pharmacy Middlewich Road Nantwich CW5 6PH 01270 618591 The Co-Operative Pharmacy Church View Care Centre, Beam Street Nantwich CW5 5NX 01270 627565 The Co-Operative Pharmacy 57 Beam Street Nantwich CW5 5NF 01270 627331 The Co-Operative Pharmacy 10-16 High Street Nantwich CW5 5AR 01270 627375 Rowlands Pharmacy St Anne's Walk Middlewich CW10 9BE 01606 837604 Rowlands Pharmacy 28 Wheelock Street Middlewich CW10 9AG 01606 834931 Boots 7 High Street Sandbach CW11 1AH 01270 767276 Chemist Counter Direct Limited 42 Goldsmith Drive, Ettiley Heath Sandbach CW11 3GR 01270 760712 Moston Pharmacy Services G2 Dragons Wharf, Dragons Lane Sandbach CW11 3PA 01270 758779 The Co-Operative Pharmacy Unit 3, The Commons Sandbach CW11 1EG 01270 766648 The Co-Operative Pharmacy Ashfields P/Care Centre, Middlewich Road Sandbach CW11 1DH 01270 762205 Wise Pharmacy 11 London Road, Elworth Sandbach CW11 3BD 01270 768194 Boots Unit E Congleton Retail Park, Barn Road Congleton CW12 1LJ 01260 276977 Boots 14-16 Bridge Street Congleton CW12 1AY 01260 273153 Congleton Pharmacy Readesmoor Medical Centre, 29-31 West Street Congleton CW12 1JP 01260 277149 Keen Pharmacy Unit2,Jubilee Trading Est, Newcastle Road, Moreton Congleton CW12 4SB 01260 295701 Lloydspharmacy 41a West Street Congleton CW12 1JN 01260 275523 Mossley Pharmacy 18 Biddulph Road, Mossley Congleton CW12 3LG 01260 275177

PHARMACIES

Pharmacy / Chemist Address Area Postcode Telephone


Make sure you have repeat prescriptionsIf you or someone you care for requires medicines regularly, make sure you order and collect repeatprescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank Holidays and breaks away.

Many of the calls to out of hours health services are for emergency repeat prescriptions when people haverun out of their medication - a situation that could be avoided with some forethought and planning. Bythinking ahead for your regular medication you are helping our busy out of hours doctors and nurses.


Salus Pharmacy 62A Havannah Street, Buglawton Congleton CW12 2AT 01260 291091 Superdrug Pharmacy 39-41 High Street Congleton CW12 1AU 01260 273209 Tesco Instore Pharmacy Barn Road Congleton CW12 1LR 01260 268847 The Co-Operative Pharmacy 1 Park Lane Congleton CW12 3DN 01260 280810 The Co-Operative Pharmacy 2 Mill Street Congleton CW12 1AB 01260 273200 West Heath Pharmacy Unit 3, West Heath Shopping Precinct. Congleton CW12 4NB 01260 297196 Boots 24-26 Grove Street Wilmslow SK9 1DY 01625 523320 Boots C/o Waitrose 5 Church Street Wilmslow SK9 1AY 01625 530876 Cedrics Chemist Ltd 67 London Road, Alderley Edge Wilmslow SK9 7DY 01625 583145 Cedrics Chemists Ltd 20 London Road, Alderley Edge Wilmslow SK9 7JS 01625 583104 Lloydspharmacy Unit 2, Summerfield Village Ctr, Dean Row Road Wilmslow SK9 2TA 01625 523414 Tesco Instore Pharmacy Tesco Pharmacy, Kiln Croft Lane, Handforth Wilmslow SK9 3PA 01625 881447 The Co-Operative Pharmacy 1 Lindow Parade, Chapel Lane Wilmslow SK9 5JL 01625 525353 The Co-Operative Pharmacy Wilmslow Health Centre, Chapel Lane Wilmslow SK9 5HX 01625 535663 The Co-Operative Pharmacy Handforth Health Centre, Wilmslow Road, Handforth Wilmslow SK9 3HL 01625 532902 The Co-Operative Pharmacy 110 Wilmslow Road, Handforth Wilmslow SK9 3ES 01625 523945 The Co-Operative Pharmacy Kenmore Medical Centre, 60-62 Alderley Road Wilmslow SK9 1PA 01625 528860 Andrews Pharmacy 71 Kennedy Avenue Bollington SK10 3DE 01625 618481 Rowlands Pharmacy 71 Wellington Road Bollington SK10 5HT 01625 574401 Sainsbury's Pharmacy Macclesfield 61 Cumberland Street Bollington SK10 1BJ 01625 503592 Tesco Instore Pharmacy Hibel Road Bollington SK10 2AB 01625 881247 The Village Pharmacy Unicorn House, Prestbury Bollington SK10 4DG 01625 829216 Tytherington Pharmacy 2-3 The Precinct, Tytherington Bollington SK10 2HB 01625 612993 Boots 12 Mill Street Mall, Grosvenor Centre Macclesfield SK11 6AJ 01625 615216 Cohens Chemist Waters Green Medical Ctr, Sunderland Street Macclesfield SK11 6JL 01625 664405 Lloydspharmacy 46-48 Charlotte Street Macclesfield SK11 6JB 01625 424895 London Road Pharmacy Unit 1, 157 London Road Macclesfield SK11 7SP 01625 617331 The Co-Operative Pharmacy 209 Park Lane Macclesfield SK11 6UD 01625 432755 The Co-Operative Pharmacy Bollin House, Sunderland Street Macclesfield SK11 6JL 01625 422927 The Co-Operative Pharmacy 78-80 Sunderland Street Macclesfield SK11 6HN 01625 422160 Weston Pharmacy 5-6 Weston Square, Earlsway Macclesfield SK11 8SS 01625 423465 Rowlands Pharmacy 67 Park Lane Poynton SK12 1RD 01625 873955 The Co-Operative Pharmacy 4 Park Lane Poynton SK12 1RE 01625 872214 The Co-Operative Pharmacy 11 Fountain Square, Disley Poynton SK12 2AB 01663 762048 Boots 64 King Street Knutsford WA16 6DT 01565 633114 Mannings 38 Princess Street Knutsford WA16 6BN 01565 633078 Rowlands Pharmacy 4 Parkgate Lane Knutsford WA16 8HG 01565 632140 Rowlands Pharmacy 6 Canute Place Knutsford WA16 6BH 01565 653229 The Co-Operative Pharmacy 93 Town Lane, Mobberley Knutsford WA16 7HH 01565 872080 The Prescription Service 11 Tatton Street Knutsford WA16 6AB 01565 633322

Pharmacy / Chemist Address Area Postcode Telephone

PHARMACIES

If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is thebest place to go, as they can usually provide you with the help and information you needon the spot. They can also offer help with healthy living issues such as losing weight orgiving up smoking.

For opening times and NHS services available from your Pharmacy. Please scan the QR code with your smartphone or visit: www.nhs.uk

ADP Dental Ltd 99 Crewe Road, Haslington Crewe CW1 5RE 01270 500447 Allen House Dental Practice 186 Hungerford Road Crewe CW1 6EJ 01270 581024 Community Dental Service Eagle Bridge Health & Wellbeing Ctr, Dunwoody Wy Crewe CW1 3AW 01270 275792 Hightown Orthodontic Practice 38-40 Hightown Crewe CW1 3BY 01270 257788 J Hibbert Dental Surgery Eagle Bridge Health and Well Being Centre,

Dunwoody Way Crewe CW1 3AW 01270 214949

Middlewich Street Dental Practice 50 Middlewich Street Crewe CW1 4DA 01270 584776 The Old Surgery 31 Hungerford Road Crewe CW1 5EQ 01270 587820 Victoria Street Dental Practice 1-5 St. Pauls Street Crewe CW1 2JW 01270 215062 Alchemy Dental Practice 203 Edleston Road Crewe CW2 7HT 01270 211171 Cheshire Dental Centre 146 Bedford Street Crewe CW2 6JG 01270 256426 Crewe Dental Care - G.R. Hall 256a Edleston Road Crewe CW2 7EH 01270 212734 Dane Bank House 305 Nantwich Road Crewe CW2 6PE 01270 665774 Highfields Dental Surgery 129 Edleston Road Crewe CW2 7HP 01270 212042 M.N. Devlin - The Dental Surgery 23 Union Street Crewe CW2 7DJ 01270 212991 Madeley Dental Practice Greyhound Court, Madeley Audlem CW3 9EA 01782 750717 Holmes Chapel Dental Practice 27 London Road Holmes Chapel CW4 7AP 01477 533941 ADP Dental Ltd 127 Welsh Row Nantwich CW5 5ET 01270 624160 Baran & Hull Dental Surgeons Apartment 5, Chatterton House, Church Lane Nantwich CW5 5RQ 01270 625315 Community Dental Service Dental Clinic, Church View Health Centre Nantwich CW5 5NX 01270 275709 D. Fagan-Douglas The Dental Surgery, 17 Pillory street Nantwich CW5 5BZ 01270 625742 Emergency Dental Service Dental Clinic, Church View Health Centre Nantwich CW5 5NX 01270 611044 Globe Dental Practice 53 Beam Street Nantwich CW5 5NF 01270 625069 M.J. Solan The Dental Surgery, 50 Pillory Street Nantwich CW5 5BG 01270 625412 Riverside Dental Practice 1 Welsh Row Nantwich CW5 5ED 01270 627544 David Reeves Dental Practice 1 Lawrence Avenue Middlewich CW10 9DP 01606 832471 The Woodlands Dental Practice 33 St Ann's Road Middlewich CW10 9BN 01606 832173 A.S Devine The Dental Surgery 53 Heath Road Sandbach CW11 2JU 01270 757646 Community Dental Service Ashfields, Middlewich Road Sandbach CW11 1EQ 01270 275151 Cottage Dental Practice 16 Congleton Road Sandbach CW11 1HJ 01270 765771 Crown Bank 1 Crown Bank Sandbach CW11 1FW 01270 763777 Harbour Dental Practice 23-25 Crewe Road Sandbach CW11 4NE 01270 762186 M.P. Meredith The Dental Surgery, 7 Middlewich Road Sandbach CW11 1DH 01270 768841 Congleton Dental Centre Ltd 11 West Street Congleton CW12 1JN 01260 291059 Moody Terrace Dental Practice 17 Moody Street Congleton CW12 4AN 01260 272657 Altrincham Road Dental Surgery 12 Altrincham Road Wilmslow SK9 5ND 01625 522999 Community Dental Service Handforth Clinic, Wilmslow Rd, Handforth Wilmslow SK9 3HL 01625 525689 Feldent Ltd 141, Wilmslow Rd, Handforth Wilmslow SK9 3HX 01625 520818 J.G. Sullivan Ltd 11 Altrincham Road, Holmfield Wilmslow SK9 5ND 01625 527987 Smiles Dental 8-10 Trafford Road, Alderley Edge Wilmslow SK9 7NT 01625 582244 Spa Dental Management 128 Wilmslow Road, Handforth Wilmslow SK9 3LQ 01625 523096 The Paddock Dental Practice Unit 24, The Paddock, Handforth Wilmslow SK9 3HQ 01625 527600 Wentworth Dental Practice Wentworth Villa, 64 Alderley Road Wilmslow SK9 1PA 01625 523134 Wilmslow Dental Practice 26 Chapel Lane Wilmslow SK9 5HZ 01625 441763 ADP Dental Ltd 102 Brock Street Bollington SK10 1DQ 01625 424524 Bollington Dental Practice 19 Bollington Road Bollington SK10 5EJ 01625 574609

DENTISTS

Dentist Address Area Postcode Telephone

NHS Dentistry - Know your rights!You're entitled to have all clinically necessary treatment on the NHS. This means that the NHS will provideany treatment that you need to keep your mouth, teeth and gums healthy and free of pain.

If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately.Your dentist is not allowed to refuse you any treatment available on the NHS but then offer the sametreatment privately. Also, any treatment provided on the NHS has to be of the same high quality astreatments provided privately. Depending on what you need to have done, you should only ever be asked topay one charge for each complete course of treatment, even if you need to visit your dentist more thanonce to finish it. You will not be charged for individual items within the course of treatment.


Janet Gledhill Orthodontics 156 Cumberland Street Bollington SK10 1BP 01625 431173 Jennings Farm Orthodontics Soss Moss, Nether Alderley Bollington SK10 4TU 01625 582947 Prestbury Dental Practice Hope Cottage, Macclesfield Road, Prestbury Bollington SK10 4BW 01625 827515 Prestbury Road Dental Practice 7 Prestbury Road Bollington SK10 1AU 01625 432300 Westpark Dental Pracice (S.R.Smith) 156 Cumberland Street Bollington SK10 1BP 01625 508040 Westpark Dental Practice ( N P Smith) 156 Cumberland Street Bollington SK10 1BP 01625 431063 Whally Hayes Dental Practice 68 King Edward Street Bollington SK10 1AT 01625 613322 Community Dental Service Weston, Earlsway Macclesfield SK11 8SR 01625 422501 Emergency Dental Service Weston Dental, Earlsway Macclesfield SK11 8SR 01625 669039 Heathcote Dental Practice 43 Great King Street Macclesfield SK11 6PN 01625 425838 MAC Dental Centre Ltd 3-4 Statham Court, Statham Street Macclesfield SK11 6XN 01625 422502 Park Lane Dental Practice 211 Park Lane Macclesfield SK11 8AA 01625 422439 Roe Street Dental Practice 1 Roe Street Macclesfield SK11 6UT 01625 422762 Silk Dental Practice 30 Chester Road Macclesfield SK11 8DG 01625 424808 Chester Road Dental Care 11 Chester Road Poynton SK12 1EU 01625 876900 Damian O'Connor 2 Market Street, Disley Poynton SK12 2AA 01663 762555 Disley Dental Centre 5 Buxton Old Road, Disley Poynton SK12 2BB 01663 765583 Park Lane (Poynton) Dental Practice 71 Park Lane Poynton SK12 1RD 01625 874667 Phoenix Dental Practice 1 Park Avenue Poynton SK12 1QY 01625 875074 Poynton Dental Practice 57 London Road South Poynton SK12 1LA 01625 850828 Dr Guy R Ward BDS & Associates Mobberley Rd Dental Practice, Mobberley Rd Knutsford WA16 8HT 01565 634133 Gaskell Avenue Dental Practice 5 Gaskell Avenue Knutsford WA16 0DA 01565 633034 The King Street Dental Practice 67a King Street Knutsford WA16 6DX 01565 632343

Dentist Address Area Postcode Telephone

DENTISTS

NHS Dental ChargesBand 1 course of treatment £18.50 This covers an examination, diagnosis (eg X-rays), advice on how toprevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant.If you require urgent care, even if your urgent treatment needs more than one appointment to complete,you will only need to pay one Band 1 charge.

Band 2 course of treatment £50.50 This covers everything listed in Band 1 above, plus any furthertreatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment £219.00 This covers everything listed in Bands 1 and 2 above, plus crowns,dentures and bridges.



Asda Stores Limited Victoria Centre Crewe CW1 2PT 01270 614912 Boots-Crewe - Queensway 13-15 Queensway Crewe CW1 2HH 01270 257957 Crewe Vision Express Ltd 50 Market Street Crewe CW1 2EL 01270 501516 Scrivens Ltd 12 Victoria Centre Crewe CW1 2PU 01270 215945 Specsavers Opticians 49 Market Street Crewe CW1 2NG 01270 250 707 Tesco Opticians Vernon Way Crewe CW1 2DD 0845 6013479 Cheshire Consulting Centre 499 Crewe Road, Wistaston Crewe CW2 6QP 01270 669098 Gillian Sherratt Opticians 78 Nantwich Road Crewe CW2 6AL 01270 505504 Bramwells Opticians 8 Macclesfield Road Holmes Chapel CW4 7NF 01477 533169 Toleman Ophthalmic Practice The Health Centre, London Road Holmes Chapel CW4 7BB 01477 537587 Boots 13 Pepper Street Nantwich CW5 5AB 01270 610904 I Wear Opticians Ltd 10 Beam Street Nantwich CW5 5LL 01270 627000 S W & C Jackson 43/45 Welsh Row Nantwich CW5 5EW 01270 625889 Specsavers Opticians 19 High Street Nantwich CW5 5AH 01270 621 660 Stephen Pinnington Opticians 31/33 High Street Nantwich CW5 5AH 01270 629171 CATS (Optometrist & Contact Lens Centre) 30-32 Wheelock Street Middlewich CW10 9AG 01606 836582 Jane Barker Opticians 46 Wheelock Street Middlewich CW10 9AB 01606 832673 Boots Opticians Unit 4, 10 Congleton Road Sandbach CW11 1JH 01270 766 870 Boots-Sandbach Unit 4, 10 Congleton Road Sandbach CW11 1HJ 01270 766870 Bramwells Opticians 4 Hightown Sandbach CW11 1AB 01270 763641 Paul Rowlands Opticians 2 Georges Walk, Off High Street Sandbach CW11 1AR 01270 759916 Steven D Morris Opticians 2 Welles Street Sandbach CW11 1GT 01270 765848 Congleton Visionplus Limited 3a Bridestone Centre, Victoria Street Congleton CW12 1XD 01260 299 395 L Thompson Optometrist 5 West Street Congleton CW12 1JN 01260 270941 Vision Express (UK) Ltd 17a Bridge Street Congleton CW12 1AS 01260 299300 Alderley Eyecare 61 London Road Wilmslow SK9 7DY 01625 582030 Boots 16 Alderley Road Wilmslow SK9 1JX 01625 527210 Clare & Illingworth Ltd 28 Water Lane Wilmslow SK9 5AA 01625 530498 Dollond & Aitchison Professional Services Ltd 16 Albert Road Wilmslow SK9 1NX Unknown Fox - Stevens Optometrists 108 Wilmslow Road, Handforth Wilmslow SK9 3ES 01625 527991 H J Wheeldon Ltd 11 Hawthorn Lane Wilmslow SK9 5DD 01625 524311 Hearing & Vision World Ltd 18 Albert Road Wilmslow SK9 5HT 01625 533087 James Doyle Opticians 53 Alderley Road Wilmslow SK9 1NZ 01625 548848 Tesco Stores Ltd Kiln Croft Lane, Handforth Wilmslow SK9 3PA Unknown Wood & Watson Opticians 59 London Road, Alderley Edge Wilmslow SK9 7DZ 01625 584605 Boots 46 Mill Street Macclesfield SK11 6LT 01625 424108 Dollond & Aitchison Professional Services Ltd 36 Mill Street Macclesfield SK11 6LT 01625 425582 Macclesfield VE Limited 31 Mill Street Macclesfield SK11 6NE 01625 429831 Macclesfield Visionplus Limited Unit 6, Mill Street Mall, Grosvenor Centre Macclesfield SK11 6AJ 01625 501 111 Oldbury & Cruickshank Optometrists 73 Pickford Street Macclesfield SK11 6JD 01625 615002 Park Lane Opticians 141 Park Lane Macclesfield SK11 6UB 01625 432777 Your Home Eyecare 1 Tenby Road Macclesfield SK11 8TQ 0800 952 0064 Atkins - Burgess Opticians 100 Park Lane Poynton SK12 1RE 01625 873245 M A Fox 56 Park Lane Poynton SK12 1RE 01625 877505 School House Optometry Clinic School House Surgery, Buxton Old Road Poynton SK12 2BB 01663 764488 Boots Unit 1 Royal George Shopping Ctr,

Kings Street Knutsford WA16 6GR 01565 631870

Clare & Illingworth Ltd 101 King Street Knutsford WA16 6EQ 01565 632066 G Nordon-Riley 42 King Street Knutsford WA16 6DL 01565 633737 Wendy Diddams Optometrist 3 Minshull Street Knutsford WA16 6HG 01565 651121

OPTICIANS & HEARING CENTRES

Optician Address Area Postcode Telephone



Regular eye tests are important because youreyes don't usually hurt when something iswrong. A sight test is a vital health check foryour eyes that can pick up early signs ofeye|conditions before you're aware of anysymptoms – many of which can be treated iffound early enough.

What your eye test will showA sight test will show if you need to get glassesfor the first time or change your current glasses.

A sight test will also include a generalhealth check that can pick up earlysigns of eye disease before you’reaware of any symptoms. Some healthconditions can affect the eyes such as:Diabetes, Macular Degeneration or Glaucoma

Your Sight TestIt’s recommended that adults have their eyestested every two years, unless their ophthalmicpractitioner advises them to have a sight testmore often than that.Your employer may payfor this test for you so ask for advice on this,and if you are over 60 your test is free ofcharge.

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G S B EN O I H WJ H E R L CN O S Z L E P HU L Y T H B X G O

S W M B W G C P T T

O H D C W N Y Z W A V

H N U O C I C R T W W D Q M V B F


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SoCIAL CArE & InDEPEnDEnt LIVInG

How do I get social care?If you have decided that you need social caresupport, you may want to think about the type ofsupport you require, be it homecare workers,equipment or respite breaks.

Your first step should be to ask your local authoritysocial services department for an assessment ofyour needs.

Local authorities have a duty to assess anyone whoappears to need the community care services theyoffer.

Your local authority should:

• assess your needs and give you advice, whatever your financial circumstances• tell you about local services and who to contact locally for advice• be able to provide information about services and support options available to you in your area• give you relevant information if you are an unpaid/family carer

The assessment by the local authority is importantbecause it helps them work out what yourdifficulties are and what services will help youmost. Each local authority has its own way ofworking out who is eligible for social care supportand what services it can offer.

If your local authority thinks you are eligible forsocial care support, you have a specific level ofneed and meet financial rules, you should beinvolved in the decision-making process thatfollows. If appropriate, the next step will be forsocial services or an independent adviser to workwith you to create a care plan.

Often only minor assistance is needed – such asmeals on wheels and help with washing ordressing. Yet these services could make a bigdifference to your life.

If you feel that your needs have changed overtime, you will have to be re-assessed. Contact thesocial care team at your local authority to discussit with them.

Your rights and entitlementsIn most cases, you shouldn’t have to actively exertyour rights in regards to the care that you receive.However, if you feel you are being unjustly treatedin breach of your rights, you may want to takeaction. You can do this by telling someone youtrust, seeking help from Healthwatch Cheshire Eastor contacting the local authority team in charge of‘safeguarding’.

Under UK law, you should be looked after andtreated fairly and with dignity whenever you aregiven social care services. This applies toeveryone, regardless of where they are given careand who does the caring. Other laws may alsoprotect you from discrimination because of whoyou are, including some protection for carersunder the rules designed to protect disabledpeople. For example, if you are an older person,this should not stop you from having treatmentsimilar to that which a younger person would be given.

Family SupportFamilies with disabled children may be eligible forFamily Support to help you look after your child.This can include day care for children under five,help with parenting such as parenting classes,courses or family support workers, practical homehelp, and access to a Children’s Centre. Some ofthese services are available to all families.


SOCIAL CARE & INDEPENDENT LIVING

Help in your home or in a care homeYou may want to have someone who can come toyour home and give you the support you need tolive your life. This can include help with tasks suchas getting dressed, help with using the toilet,washing, preparing and eating food, cleaning andlaundry, getting out and about, and taking part inleisure and social activities.

Healthwatch Cheshire East or your local authoritywill be able to provide you with information andadvice on what services are available in your localarea.

Community support and activitiesSome social care services can be provided to helpyou continue to play an active role in yourcommunity and to get out and about and do thethings you want to do. For example, you may wantto work or to partake in religious or cultural eventssuch as a festival or a sports match. Social careservices may be able to support you in a widerange of ways to enable you to continue to dothese things, for example a community transportservice.

Day centresVisiting a day centre can be a good alternative tomoving into a care home. Day centres provide anopportunity to socialise and do activities thatmight not be available at home and may providerespite for family carers.

Adaptations to your homeA common way that social care can support ill ordisabled people to live independently at home issimple adaptations to the home. If you havedifficulty living at home because of your condition,it is often a better option to improve your homethan to move somewhere new.For example,depending on your condition, you might be able toget lowered kitchen surfaces and storage, widerdoorways to accommodate wheelchairs or walkingframes, or improved flooring to prevent trips andfalls.

What social care support can I get?Many people’s first impression or thoughts of socialcare might be a residential care home. In fact,there’s a wide variety of social care servicesavailable and most who need social care supportwill be able to have care provided in their home.The kind of social care support that you can getdepends largely on your needs. These may vary dueto your personal circumstances, the support youalready have, and which areas of life you arefinding more difficult. For example, if you have aneurological problem that causes you to havetrouble walking you may simply require someequipment to help you remain mobile andindependent. However, if you have a significantneurological problem that seriously affects yourmental capacity or ability to move and look afteryourself, you are likely to need a much widerrange of social care services.It is worth taking timeto think about your specific needs and what youthink you might need to help you achieve the bestquality of life you can.

Care and support services might typically include:• equipment• help in your home or in a care home• community support and activities• day centres• home adaptations• residential care• financial support• information and advisory services, and advocacy• support for carers• other support for care

EquipmentGetting the right equipment can revolutionise yourlife. The ability for you to remain independentsometimes hinges on small factors and tools, suchas a jar gripper (to help you remove lids) or waysto raise your seat (so that you can get up moreeasily), which can make all the difference.However, equipment can also help with weightierissues, for example, hoists to help people withmobility problems get on and off chairs or toilets,or in and out of the bath or bed. The equipmentyou may be able to access could includemonitoring devices that check whether you haveleft the house if you have a condition, such asdementia, that causes confusion and wandering.


SoCIAL CArE & InDEPEnDEnt LIVInG

Residential careIf living at home is no longer a realistic or practical option, you may want to consider residential care.There are many different types of ‘residential care’ – it may mean a permanent move into a care home forolder people, or it could be a stay in a home for younger adults with disabilities, or a home for children.Residential care may be privately owned, or run by a charity or the local authority.

The main types of residential care are: residential care homes • residential care homes with nursing care• extra care and sheltered housing • supported living • retirement villages

Deciding on a long-term stay in residential care is a very significant decision financially, practically andemotionally. You will need to think about your own preferences and decide what services will meet yourneeds now, as well as being flexible enough to take account of your future care needs. It is not always aneasy decision. Independent advice can be important in helping you make the right decision, taking intoaccount all the important factors. Your local authority will be able to give you details of information servicesthey commission locally.

Support for carersYou’re a carer if you’re looking after a person who is disabled, has a long-term health condition or is elderlyand frail. Carers can get help with their caring role, and by enabling the person they care for to get thesupport they need, they can make their own life easier. For example, it’s important that carers have timefor themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had acarer’s assessment. This will help identify how substantial and demanding your caring is and how muchsupport you are likely to need. If you are looking after a child with a learning disability or similar, youshould also consider the support that your child will need with their education. Again, talk to your localauthority to discuss the types of support you might be able to get.


RECOGNISING DEMENTIA

Can dementia be prevented?There is no certain way to prevent all types ofdementia.However, a healthy lifestyle can helplower your risk of developing dementia when youare older. It can also prevent cardiovasculardiseases, such as strokes and heart attacks.To reduce your risk of developing dementia andother serious health conditions, it's recommendedthat you:• eat a healthy diet • maintain a healthy weight• exercise regularly • don't drink too much alcohol• stop smoking (if you smoke)• make sure to keep your blood pressure at a

healthy level

Dementia is caused by damage in the brain. Themost common causes of dementia are calledneurodegenerative diseases, and includeAlzheimer's disease, frontotemporal dementia, anddementia with Lewy bodies. With these diseases,the brain cells degenerate and die more quicklythan is part of the normal ageing process. Thisleads to a decline in a person's mental and,sometimes, physical abilities. The gradual changesand damage to brain cells are caused by a build-upof abnormal proteins in the brain.

These abnormal proteins are different in each typeof neurodegenerative dementia. In most cases,dementia is not inherited directly from familymembers. However, a small number of cases ofAlzheimer's disease and frontotemporal dementiacan run in families.

Dementia, and the difficulties it causes, is one ofthe most feared health conditions. People withdementia and their families are sometimesreluctant to seek advice when concerned aboutmemory or other problems. But there are manypotential benefits to getting medical advice ifyou're worried.

Being diagnosed early is important for manyreasons. It helps you to get the right treatmentsand to find the best sources of support, as well asto make decisions about the future.

If you or someone you know is worried aboutbecoming increasingly forgetful, particularly ifthey're older than 65, you should talk to yourdoctor about the possibility of dementia. They maybe able to reassure you that you don't havedementia but, if you do, an early diagnosis canhelp you get the right treatment and support.

What are the signs of dementia?Dementia is not a single illness but a group ofsymptoms caused by damage to the brain.

You should look out for:• memory loss, such as remembering past events much more easily than recent ones

• problems thinking or reasoning, or finding it hard to follow conversations or TV programmes

• feeling anxious, depressed or angry about memory loss, or feeling confused, even when in a familiar environment

What to expect when you see your GPabout dementiaYour GP will ask about your symptoms and otheraspects of your health, and will give you a physicalexamination. The doctor will organise some bloodtests and ask about any medication you are taking,as these can sometimes cause symptoms similar todementia.

You will also be asked some questions or givensome mental exercises to measure any problemswith your memory or your ability to think clearly. Ifyou are diagnosed with dementia, unless youdecide otherwise, your doctor or a member oftheir team should explain to you and your family.

• the type of dementia that you have, or if it is not clear, what the plan to further investigate will entail. Sometimes, despite investigations, a diagnosis may not be clear, in which case the doctors will review you again after a period of time to reassess you• details about symptoms and how the illness might develop• treatments• care and support services in your area• support groups and voluntary organisations for people with dementia and their families and carers• advocacy services• where you can find financial and legal advice

What causes dementia?


rECoGnISInG mEntAL HEALtH & SUPPort

Mental health, emotional wellbeing and resilienceis all about how we cope with what life throws atus. It concerns the way we feel about ourselves,conduct relationships, handle stress or deal with loss.

Good mental health and resilience arefundamental to good physical health, relationships,education and work, as well as being key toachieving our potential.

Mental health factsAt least one in four people experience adiagnosable mental health problem in any oneyear, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Common mental health problems such as anxiety,depression, panic disorders, phobias and obsessivecompulsive disorder can cause great emotionaldistress, and can affect how you cope with day-to-day life and your ability to work.

Less common conditions, such as psychosis, canmake you experience changes in thinking andperception severe enough to significantly alteryour experience of reality. These conditionsinclude schizophrenia and affective psychosis, suchas bipolar disorder, and can have the same lifelongimpact as any long-term physical condition.

Admitting you are struggling does not mean youare "mentally ill", that doctors will automaticallyput you on medication, or you will have toimmediately tell your employer you are mentallyunwell. Many issues can be managed without thehelp of a GP by using the variety of sources of helpnow available, whether it's through books, localorganisations or online.

Even if you need professional help, there arechoices you can make along the way. Mental illnessis treatable and, with appropriate support andtreatment, people do recover. Many move on withtheir lives and are able to care for their family,contribute to the local community, and get backinto employment or training.

How your GP can help You should make an appointment to see your GP ifyou've been feeling depressed for a few weeks oryour anxiety is having an impact on your daily life,such as stopping you from going to work orshopping. Mental health services are free on theNHS, but you will usually need a referral from yourGP to access them.

Support and advice for people living with mental illness.

Tel: 0300 5000 927 (Mon-Fri, 10am-2pm)www.rethink.org

Information on child and adolescent mentalhealth. Services for parents and professionals.

Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm) • www.youngminds.org.uk

Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm)www.mind.org.uk

Confidential support for people experiencingfeelings of distress or despair.

Tel: 08457 90 90 90 (24-hour helpline)www.samaritans.org.uk


PErSonAL HEALtH BUDGEtS

Personal Health BudgetsPersonal health budgets are being introduced bythe NHS to help people manage their care in a waythat suits them. They have been piloted in anumber of places across England and, from April2014, anyone receiving NHS continuing healthcare willhave a right to ask for a personal health budget.

What is a Personal Health Budget?A personal health budget is an amount of money tosupport your identified health and wellbeingneeds, planned and agreed between you and yourlocal NHS team. The aim is to give people withlong-term conditions and disabilities greater choiceand control over the healthcare and support theyreceive. Personal health budgets work in a similarway to the personal budgets that many people arealready using to manage and pay for their social care.Together with your NHS team (such as a GP) youwill develop a care plan. The plan sets out yourpersonal health and wellbeing needs, the healthoutcomes you want to achieve, the amount ofmoney in the budget and how you are going tospend it.

You can use a personal health budget to pay for awide range of items and services, includingtherapies, personal care and equipment. This willallow you more choice and control over the healthservices and care you receive.

You don’t have to change any healthcare orsupport that is working well for you just becauseyou get a personal health budget, but if somethingisn’t working, you can change it.

Who can have a personal health budget?The first group to be able to ask for a personalhealth budget, from April 2014, will be peoplegetting NHS continuing healthcare, which is NHS-funded long-term health and personal careprovided outside hospital. Local NHS organisationswill be free to offer personal health budgets toother people if they think an individual willbenefit. It is the Government’s long-term aim, tointroduce a right to a personal health budget forpeople who would benefit from it.

Can I have a personal health budget aswell as a personal budget for social careand support?Yes. If you already have a personal budget for careand support from social services and your NHSteam agrees, you can also have a personal healthbudget and ask for both to be combined.

Do I have to have a personal healthbudget?No. If having a personal health budget does notwork for you, your local NHS will provide the careyou need as it has always done.

What is the difference between apersonal health budget, a personalbudget, an individual budget and a direct payment?A personal health budget is for your NHShealthcare and support needs.

A personal budget is for your social care andsupport needs.

An individual budget includes your social care andsupport needs plus other funding, such asindependent living.

A direct payment is one way of managing thesebudgets, where you get the cash to buy the agreedcare and support you need.

Key points• Personal health budgets should help people get

a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more personal to you.


nHS CArE

NHS care The NHS is responsible for fundingcertain types of healthcare and equipment youmay need. In some situations, the NHS is alsoresponsible for meeting care needs. This is usuallywhen someone’s need is mainly for healthcarerather than social care. NHS care could beprovided in hospital but it can also be insomeone’s own home or elsewhere in thecommunity.

When care is provided through the NHS there is nofinancial assessment and no care charges to pay.However, people are only eligible for NHS care incertain circumstances.

NHS continuing healthcare If the person youcare for has very severe and complex healthneeds, they may qualify for NHS continuinghealthcare. This is an ongoing package of carethat’s fully funded by the NHS.

Nursing care If someone goes into a residentialcare home but needs some element of nursingcare, they’ll get a payment from the NHS to helppay for their nursing care. This is called aregistered nursing care contribution (RNCC).

Intermediate care Some people can be eligiblefor intermediate care from the NHS. This isprovided on a short-term basis and is intended tohelp people recover from an injury or illness andstay independent. Intermediate care is oftenprovided to elderly people who are beingdischarged from hospital, and may help someoneto keep living in their own home rather thanmoving into a care home.

Aftercare People who were previously detainedin hospital under certain sections of the MentalHealth Act will have their aftercare servicesprovided free.


ArE YoU A CArEr?

A carer is anybody who looks after a familymember, partner or friend who needs help becauseof their illness, frailty or disability. Many carersdon't see themselves as carers and it takes carersan average of two years to acknowledge their roleas a carer. It can be difficult for carers to see theircaring role as separate from the relationship theyhave with the person they care for, whether theyare a parent, son, daughter, sibling or friend. Theysimply may think of themselves as a friend orfamily of the person they care for. It is because ofthis that they often don’t realise there is helpavailable to them as well. Such as how they canget assessments, direct payments, home care,housing adaptations or funding for short breaks andrespite.

Some carers can suffer from poor health becauseof the demands of their caring role. For example,back pain can result from lifting or moving theperson being cared for. It may also be difficult tomaintain a healthy diet and exercise routine whilecaring.

Without the right support, being a carer can be anextremely stressful role.

• Ask for help: We all need help from time to time and carers are no exception. Help is out there, you only need to ask!

• Know your rights: It sounds simple, but knowingwhat you’re entitled to and what support is available can help a great deal.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

• Get an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need time to ourselves, but it’s particularly important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.

Carers Direct helplineCall the Carers Direct helplineon 0300 123 1053 if you need

help with your caring role and want to talk tosomeone about what options are available to you.

If you are busy at certain times of day, you cansend us a message to ask us to call you back forfree at a time that is convenient to you. Thehelpline is open from 9am to 8pm Monday toFriday, and from 11am to 4pm, at weekends. Thehelpline is closed on bank holidays. Calls are freefrom landlines and mobiles within the UK.

InformationThe helpline advisers can give you information tohelp you make decisions about your personalsupport needs and the needs of the person you'relooking after.

This information includes assessments, benefits,direct payments, individual budgets, time off andmaintaining, leaving or going back to work oreducation.

The helpline staff will tell you how to complain ifanything goes wrong with any of the services youuse or put you in touch with your local authority orNHS services.

Local and specialist helpOur helpline advisers can put you in touch withspecialist national or local sources of help,including social care, healthcare and self-helpnetworks and resources.

The Carers Direct helpline doesn't provide personalfinancial, medical or legal advice and doesn'tprovide casework, advocacy, representation,counselling or emotional support. But our adviserscan help you get in touch with people who doprovide these services.


CArE In YoUr oWn HomE

Home care isn’t for everyone but frequent visitsfrom carers and a few home modifications canhelp you retain your home comforts andindependence.

Receiving care in your home is an increasinglycommon alternative to staying in hospital ormoving into a care home.

Depending on your needs, you can receive helpand support that allows you to stay in your ownhome as long as possible. Not only do you avoidany upheaval and stay in familiar surroundings, it can also be a more economical alternative toresidential care.

What home care services are available?• Regular visits from home care workers to help

with daily tasks and personal care• Meals delivered to your home• Equipment and home modifications to help with

mobility and accessibility, such as getting in andout of the bath, and getting up and down stairs

• Personal fall and panic alarms that are monitored around the clock

• Support for health needs, such as incontinence• Day care and transport to take you there• Gardening and handyman services

Direct Payments

If you are assessed as needing community careservices and qualify for social services fundingthey must offer you direct payments as an option.

If someone isn't able to manage their own directpayments, it's possible for another person tomanage the direct payments on their behalf.

Direct payments are part of a move towards‘personalised’ social care so that people havemore choice and control over the support theyget, letting you choose and buy the services youneed yourself, rather than having it arranged foryou by social services.

It's important to know that if you receive a directpayment to pay a care worker or personalassistant, you become an employer and have legalresponsibilities.

Direct Payments can be made to:• Disabled people aged 16 or over (with short or

long-term needs)• Disabled parents for children’s services• Carers aged 16 or over (including people with

parental responsibility for a disabled child)• Elderly people who need community care

services

Choosing Direct Payments

The choice of direct payments is voluntary. If youdecide to have direct payments, you can changeyour mind about this at any time. If you no longerwant direct payments, contact your local socialservices and ask them to arrange services instead.

It's possible to try direct payments by asking socialservices for a direct payment for some of yoursupport while you continue to get your othersupport directly from social services.

Direct payments can only be spent on things thatwill meet the assessed needs of the person gettingthem. If you spend a direct payment on somethingthat doesn't meet your needs, social services canrecover the money from you.

Everyone who gets support from social servicesshould have their needs reassessed at least once a year.


AMG Nursing and Care Services The Quadrangle, Crewe Hall, Weston Road Crewe CW1 6UY 01270 617148 Bluebird Care (Cheshire East) Scope House, Weston Road Crewe CW1 6DD 01270 617081 Crewe & Nantwich Supported Living Network Macon House, Macon Way Crewe CW1 6DR 01270 371216 Direct Health 6-7 Chantry Court, Forge Street Crewe CW1 2DL 01270 252599 Evolving Care Limited Unit F15, Scope House, Weston Road Crewe CW1 6DD 07867 425661 Valleywood Care Limited Unit 3, Mallard Court, Mallard Way Crewe CW1 6ZQ 01270 588864 Always There Eureka House, 196 Edleston Road Crewe CW2 7EP 01270 252825 Homecare 4U Cheshire Suite 5, Breeden House, Edleston Road Crewe CW2 7EA 01270 749273 European Wellcare Lifestyles Limited 34 Crewe Road, Shavington Cum Gesty Crewe CW2 5JB 07932 251157 Betamindes Limited 1a Rope Lane, Wistaston Crewe CW2 6RB 01270 668837 The Lady Verdin Trust 196 Nantwich Road Crewe CW2 6BP 01270 256700 Belong at Home Domiciliary Care Agency Brookhouse Drive Crewe CW2 6NA 01270 561200 Lantern Care Services 7 Rosehill Road Crewe CW2 8AR 07564 319999 Always There Eureka House, 196 Edleston Road Crewe CW2 7EP 01270 252825 Housing & Care 21 Lea Court, New Road, Madeley Audlem CW3 9DN 03701 924000 Kare Plus Cheshire 25A London Road Holmes Chapel CW4 7AP 01477 533612 The Westbourne Care Home Cricketers Way Holmes Chapel CW4 7EZ 01477 535604 In Safe Hands Limited 12 Park House, Alvaston Bus. Pk, Middlewich Rd Nantwich CW5 6PF 01270 626020 Home Instead Senior Care 2 Technology House, Dairy House Farm, Main Rd Nantwich CW5 6DN 01270 611555 Richmond Village Nantwich DCA St Joseph's Way, London Road Nantwich CW5 6LZ 01270 629080 Spirtiual Inspiration Ltd 7 Kingswood Crescent Middlewich CW10 0RP 01606 835574 Willowmere East Road Middlewich CW10 9HW 01606 835413 Cheshire East Council Dom Care Service Sandbach House, 36 Crewe Road Sandbach CW11 4NE 01270 375309 Shared Lives Sandbach House, 36 Crewe Road Sandbach CW11 4NE 01260 375456 Caremark (Cheshire South East) Riverside, Mountbatten Way Congleton CW12 1DY 01260 277597 Crossroads Care Cheshire East Overton House, West Road Congleton CW12 1JY 01260 292850 Congleton Supported Living Network Carter House, 48 Lawton Street Congleton CW12 1RS 01260 375581 Mears Care - Congleton ECHS Heath View, Heath Road Congleton CW12 4BB 01260 281484 Cherish U Limited 1st Floor, Lion House, Lion Street Congleton CW12 4BH 01260 408002 Heather Brae Supported Living Network 57 Sandbach Road Congleton CW12 4LH 01260 273093 Abbey Services (UK) Ltd The Bungalow, 145a Manchester Road Wilmslow SK9 2JN 01625 521611 Care at Home - Warford Mill Lane, Warford, Alderley Edge Wilmslow SK9 7UD 01565 640109 Caremark (Cheshire North East) Bank House, The Paddock, Wilmslow Rd Wilmslow SK9 3HQ 01625 540099 Careplus Homecare Services Ltd 55-57 Wilmslow Road, Handforth Wilmslow SK9 3EN 01625 522504 Special People North 5 Swiss Cottage, Swiss Hill, Alderley Edge Wilmslow SK9 7DP 01625 583957 Susan Bidwell Case Management Ltd 19 Brereton Road, Handforth Wilmslow SK9 3AN 07951 711941 Wilmslow Supported Living Network Redesmere Centre, Redesmere Road, Handforth Wilmslow SK9 3RX 01625 374072 Allied Healthcare 2 Thorp Street Bollington SK10 1LJ 01625 611112 Belong at Home Domiciliary Care Agency Belong Care Village, Kennedy Avenue Bollington SK10 3DE 01625 508700 Cheshire East Council Dom Care Service Macclesfield Town Hall, Market Place Bollington SK10 1EA 01625 374261 Surecare Cheshire East Macclesfield Bus Ctr, Sunrise House, Hulley Rd Bollington SK10 2LP 01625 626215 Eden Care Services Limited Suite 1a, 11 Market Place Bollington SK10 4EB 01625 668990 Homecare Northwest Suite J, Silk Point Offices, Queens Avenue Bollington SK10 2BB 01625 662269 Homecare UK 17-19 Market Place Bollington SK10 1EB 01625 502171 Jordangate 26a Jordangate Bollington SK10 1EW 01625 500166 Prestbury Beaumont DCA Collar House Drive Bollington SK10 4AP 01625 827151 The Old Chapel Prestbury Road Bollington SK10 3LY 07980 647114 Ablewell Care Unit B2 Sunderland House, Sunderland Street Macclesfield SK11 6JF 07540 597532 Gilly's Here 4 You 29 Langdale Close Macclesfield SK11 7YS 07523 891021 Macclesfield Supported Living Network 7 Warwick Mews, Warwick Road Macclesfield SK11 8SW 01625 378277 Care Innovations Ltd 3 Chantry Road, Disley Poynton SK12 2BE 01663 762474 Intercare Services 6 Market Street, Disley Poynton SK12 2AA 01663 308232 Complete Aid Services Ltd Manor Farm, Holmes Chapel Road, Over Peover Knutsford WA16 9RF 01565 723470 Concept Home Care 13 Springfields Knutsford WA16 8JL 01565 640569 Meadowsweet Home Care 78b King Street Knutsford WA16 6ED 01565 750011 WhyNot In Homecare Ltd 3 Adams Court, Adams Hill Knutsford WA16 6BA 01565 654966 Knutsford Supported Living Network East Terrace, Westfield Drive Knutsford WA16 0BL 01625 374174

CARE IN YOUR OWN HOME

Data correct with CQC - April 2015

Care Provider Address Area Postcode Telephone


CHOOSING BETWEEN RESIDENTIAL,RESIDENTIAL CARE

There are many types of residential care homesavailable. These include permanent care homes forolder people, homes for younger adults withdisabilities and homes for children. They may beprivately owned or run by the voluntary sector orlocal authorities. You may want to consider indetail the many options for residential care beforeyou make a decision.

Choice of accommodationThe law says that where the local authority isfunding accommodation it must allow the personentering residential care to choose which carehome they would prefer. Social services must firstagree that the home is suitable for the person’sneeds and that it would not cost more than theywould normally pay for a home that would meetthose needs. If the person chooses to go into amore expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care homeCare homes may be arranged through the localauthority but many people will want to arrangethem independently. It is a good idea to visitseveral homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term staysResidential care home stays don't necessarily haveto be permanent. Temporary stays can be arrangedfor respite care (in which you take a break fromcaring for somebody else), or as a trial periodbefore a permanent stay.

Temporary stays can give you flexibility whencovering unexpected events, such as:

• Palliative care (which manages or reduces pain) after a hospital stay or illness

• Support for newly disabled people and their carers

• Enabling someone to continue living independently if they live alone and suddenly require care

• Giving someone a chance to try potential future homes

What your choices areA list of all nursing and residential care homeswithin your locality can be found on the followingpages. Every care home in England must beregistered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basisand write an inspection report for you to read. It isadvisable to read this report before making a finaldecision.

To check up-to-date information onthe Nursing and Residential carehomes within your locality visitwww.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE


www.ageuk.org.uk

www.carersuk.org

www.findmegoodcare.co.uk

www.moneyadviceservice.org.uk

www.societyoflaterlifeadvisers.co.uk

rESIDEntIAL CArE CoStS

In some cases the residential care needed by theperson you're looking after may be paid for by theNHS under the NHS continuing care scheme. Thecare may also be provided free of charge becauseit is 'intermediate care'. It may be free because theperson you're looking after has previously been amental health inpatient. If this is the case, theservices are funded under the Mental Health Act.

Residential care is also free if the local authoritycould charge but decides not to do so. This canoccur if the stay in residential care is onlytemporary (normally less than eight weeks), or ifthe residential care is for a child. If none of theabove applies, the person you're looking after willbe given a financial assessment. This is also knownas a means-tested assessment. They will berequired to give information about their incomeand capital. There are rules that determine howincome and capital are treated. Some types,including benefits, can be disregarded. Thefinancial assessment will work out how much theperson you're looking after will be expected tocontribute towards the cost of their care home fees.

Owning PropertyThere are rules that explain how the property ofthe person you're looking after will be taken intoaccount In some cases it can be disregarded, this isthe case if a partner is still living in the property.

The capital limit for residential care is £23,250.Local authorities will investigate if they believethat the person you're looking after hasdeliberately reduced their capital to avoid payingcare home fees. There is a scheme called thedeferred payment scheme which allows someonewho goes into care to keep their property and stillget help from the local authority with paying carehome fees. The local authority recovers the feesfrom the proceeds when the property is sold. Thisscheme can also be used if there is a delay inselling a property.

Self-fundersAfter the means-tested assessment, the personyou're looking after may receive a decision thatthey will have to pay their own care home fees.People paying their own fees are referred to asself-funders. Self-funders will still receive adviceabout the arrangements for residential care. Oncea self-funder's capital reaches £23,250 the localauthority is responsible for helping out with thecare home fees. This will require another assessment.

Get personal advice on care fundingThe cost of care and support is likely to be a long-term commitment and may be substantial,particularly if you opt for residential care. If you ora member of the family need to pay for care in acare home, it’s important to seek advice tailoredto your individual needs.

The cost of your care will vary depending on itstype, intensity, specialisation, location andduration. For example, a place in a residentialcare home will cost hundreds of pounds a week.Decisions that have such financial implicationsshould be made with advice and only afterconsidering the costs of alternatives.

For example, the cost of a care home needs to beweighed against the cost of care and support thatmay help you remain in your existingaccommodation.

The costs of long-term care can be significant andhow you may wish to arrange to pay for it is a bigfinancial decision for most people. Cost can varyacross the country and different care homes willcharge different amounts based on the level ofcare needs, the quality of the accommodation, orthe area of England it is in.

Few of us will have the income or ready access tothe cash to pay for their ongoing care needs. Oftenpeople find that they need to sell or remortgagetheir home to pay for care or enter into an equityrelease scheme. Before taking such significantfinancial steps it is advisable to get properindependent financial advice. For advice on self-funding care, visit the Money Advice Service or theSociety of Later Life Advisers. You may also havepreviously arranged an investment or insuranceplan to fund your care. Again, it is worth takingindependent advice on these potentially significantfinancial arrangements.

Find out more about paying for care on thewebsites of:


Lincoln House Community Support Centre Samuel Street Crewe CW1 3WH 01270 375341 Mayfield House Mayfield Mews Crewe CW1 3FZ 01270 500414 Primrose Avenue 30 Primrose Avenue, Haslington Crewe CW1 5NY The Elms Residential Care Home Elm Drive Crewe CW1 4EH 01270 584236 The Emmie Dixon Home 149 Richmond Road Crewe CW1 4AX 01270 581314 The Lady Verdin Trust 1 Wellswood Drive, Wistaston Crewe CW2 6RE 01270 256700 The Lady Verdin Trust 552 Crewe Road Crewe CW2 6PP 01270 256700 The Lady Verdin Trust 115-117 Valley Road Crewe CW2 8LL 01270 256700 Doddlespool Hall Care Home Main Road, Betley Audlem CW3 9AE 01270 820700 Station Road - Holmes Chapel 5 Station Road Holmes Chapel CW4 7AU 01565 640109 The Cedars Residential Care Home Brookfield Drive Holmes Chapel CW4 7DT 01477 532857 Brookfield House Care Home Brookfield Park, Shrewbridge Nantwich CW5 7AD 01270 624951 Elm House Residential Care Home 76 Pillory Street Nantwich CW5 5SS 01270 624428 Richmond Village Nantwich St Joseph's Way, London Road Nantwich CW5 6LZ 01270 629080 Woodeaves Residential Care Home 9 Park Road Nantwich CW5 7AQ 01270 621550 Elm Cottage - Middlewich 75 Sutton Lane Middlewich CW10 0DA 01565 640109 Manor Care Home - Middlewich Greendale Drive Middlewich CW10 0PH 01606 833236 Brantwood Residential Care Home 112-114 Congleton Road Sandbach CW11 1HQ 01270 760076 Park House Care Home Congleton Road Sandbach CW11 4SP 01270 762259 The Arclid Newcastle Road Sandbach CW11 2SN 01477 500495 Turnpike Court Residential Care Home Middlewich Road, Elworth Sandbach CW11 3EJ 01270 762150 Applecroft Residential Care Home 48-50 Brunswick Street Congleton CW12 1QF 01260 280336 Bradwell Court Bradwell Grove Congleton CW12 3SA 01260 281428 Heliosa Nursing Home 54 Boundary Lane Congleton CW12 3JA 01260 273351 Mountview Community Support Centre Holmes Chapel Road, West Heath Congleton CW12 4YF 01260 375588 Park Lane Residential Home 7-9 Park Lane Congleton CW12 3DN 01260 290022 The Laurels Care Home Canal Road Congleton CW12 3AP 01260 278710 Westhaven 38b-c Westhaven Congleton CW12 4LJ 01260 298157 Hillside Residential Care Home 21 Adlington Road Wilmslow SK9 2BJ 01625 523351 Pathways and Community - Warford Mill Lane, Warford, Alderley Edge Wilmslow SK9 7UD 01565 640177 The Hawthorns Residential Care Home Hawthorn Street Wilmslow SK9 5EJ 01625 527617 Ashfields Care Home 129 Prestbury Road Bollington SK10 3DA 01625 617288 Carmel Lodge Care Home London Road, Adlington Bollington SK10 4NJ 01625 242262 Consort Close - Bollington 2, 3 and 4 Consort Close Bollington SK10 5FB 01565 640109 Hope Green Residential Home London Road, Adlington Bollington SK10 4NJ 01625 242264 Ingersley Court Residential Care Home Lowther Street, Off Church Street Bollington SK10 5QA 01625 574233 Tunnicliffe House 16 Tunnicliffe Street Bollington SK10 1DE 01625 617129 Upton Grange Residential Home 214 Prestbury Road Bollington SK10 4AA 01625 829735 Dystlegh Grange 40 Jacksons Edge Road, Disley Poynton SK12 2JL 01663 765237 Inglewood Residential Care Home Coppice Lane, Disley Poynton SK12 2LT 01663 762011 Parklands Residential Care Home Poynton Civic Centre, Park Lane Poynton SK12 1RB 01625 879215 Leycester House Residential Care Home Edenfield Road, Mobberley Knutsford WA16 7HE 01565 872496

RESIDENTIAL & NURSING CARE

Residential Homes Address Area Postcode Telephone


Cypress Court Broad Street Crewe CW1 3DH 01270 588227 Hollymere House General Nursing Home 72 Crewe Road, Haslington Crewe CW1 5QZ 01270 501861 Primrose House Nursing Home 72 Crewe Road, Haslington Crewe CW1 5QZ 01270 250110 Rosedale Manor Care Home Sherbourne Road Crewe CW1 4LB 01625 417800 The Huntercombe Neurodisability Centre Sherbourne Road Crewe CW1 4LB 01270 531080 Belong Crewe Care Village Brookhouse Drive Crewe CW2 6NA 01270 260270 Station House Victoria Avenue Crewe CW2 7SF 0333 4343074 Audlem Country Nursing Home The Old Grammar School Audlem CW3 0BA 01270 811514 Cedar Court Nursing Home Cedar Court Nursing Home Audlem CW3 0HF 01270 812049 Corbrook Court Nursing Home Corbrook Court Audlem CW3 0HF 01270 812324 Madeley Manor Care Home Heighley Castle Way, Madeley Audlem CW3 9HJ 01782 750610 The Westbourne Care Home Cricketers Way Holmes Chapel CW4 7EZ 01477 535604 Church House Coole Lane, Austerson Nantwich CW5 8AB 01270 625484 Clarendon Court Care Home Beechwood Close, Stapeley Nantwich CW5 7FY 01270 861298 St Catherines Care Home Barony Road Nantwich CW5 5QZ 01270 610881 Wrenbury Nursing Home Wrenbury Hall Drive, Wrenbury Nantwich CW5 8EJ 01270 780114 Newton Court Nursing & Residential Home 28 St Ann's Road Middlewich CW10 9BJ 01606 835294 Hill House Newcastle Road Sandbach CW11 1LA 01270 762341 St Stephens Care Home St Stephens Court, London Road, Elworth Sandbach CW11 4TG 01270 759565 Astbury Mere Care Home Newcastle Road, Astbury Congleton CW12 4HP 01260 296789 Chapel Brook House Chapel Brook House, Moody Street Congleton CW12 4AN 01260 277364 Clayton Manor Rood Hill Congleton CW12 1YZ 01260 299622 Greengables Nursing Centre 54 Sandbach Road Congleton CW12 4LW 01260 270030 Heliosa Nursing Home 54 Boundary Lane Congleton CW12 3JA 01260 273351 Brookview Nursing and Residential Centre Brook Lane, Alderley Edge Wilmslow SK9 7QG 01625 582328 Cavendish Court Horseshoe Lane, Alderley Edge, Stockport Wilmslow SK9 7QP 01625 242263 Eden Mansions Nursing Home Station Road, Styal Wilmslow SK9 4HD 01625 524276 Hazelmere House Nursing Home Pinewood Road, Summerfields Wilmslow SK9 2RS 01625 536400 Jackson House 2 Lode Hill Cottages, Altrincham Road, Styal Wilmslow SK9 4LH 01625 52267 Pathways and Community Mill Lane, Warford, Alderley Edge Wilmslow SK9 7UD 01565 640177 The Belvedere Horseshoe Lane, Alderley Edge, Stockport Wilmslow SK9 7QP 01625 242261 Adlington Manor Street Lane, Adlington Bollington SK10 4NT 01625 856710 Belong Macclesfield Care Village Kennedy Avenue Bollington SK10 3DE 01625 800850 Hollins Park Victoria Road Bollington SK10 3JA 0333 4343042 Mount Hall Nursing Home Flash Lane, Bollington Cross Bollington SK10 5AQ 01625 574177 Prestbury Beaumont Collar House Drive Bollington SK10 4AP 01625 827151 Prestbury Care Home West Park Drive Bollington SK10 3GR 01625 506100 Rowans Care Centre Merriden Road Bollington SK10 3AN 01625 422284 Highfield House Nursing Home 298 Park Lane Macclesfield SK11 8AE 01625 511519 Sutton Oaks Care Centre Oak Grove, London Road Macclesfield SK11 0JG 01260 253356 Weston Park Care Home Moss Lane Macclesfield SK11 7XE 01625 613280 Woodlands Care Centre Woodlands Road Macclesfield SK11 8AQ 01625 432471 Bowerfield Court 3 Broadwood Close, Disley Poynton SK12 2NJ 01663 721464 Bowerfield Court Broadwood Close, Disley Poynton SK12 2NJ 01663 721464 Bowerfield House 1 Broadwood Close, Disley Poynton SK12 2NJ 01663 721465 Clumber House Nursing Home 81 Dickens Lane Poynton SK12 1NT 01625 879946 Woodlands (MHA) Middlewood Road Poynton SK12 1SH 01625 877112 Bucklow Manor Nursing Home Chester Road, Bucklow Hill Knutsford WA16 6RR 01565 830396 Mount Pleasant Nursing Home Limited London Road, Allostock Knutsford WA16 9NW 01565 722918 Sharston House Nursing Home Manor Park South Knutsford WA16 8AQ 01565 633022 Sunrise of Mobberley Barclay Park, Hall Lane, Mobberley Knutsford WA16 7DZ 01565 818780 Tabley House Tabley Lane Knutsford WA16 0HB 01565 650888 The Willows (MHA) Warford Park, Faulkners Lane Mobberley WA16 7AR 01565 818420

RESIDENTIAL & NURSING CARE

Nursing Homes Address Area Postcode Telephone



EXPrESSInG ComPLAIntS & ConCErnS

The right to complain or give feedbackabout an unsatisfactory service is a keyconsumer right. WHEN SHOULD I COMPLAIN?You should make your complaint as soon aspossible. The NHS complaints procedure states thatyou should make your complaint within 12 monthsof either the event you are complaining about oras soon as the matter came to your attention.This time limit can be extended as long as thecomplaint can still be satisfactorily investigated so don’t let this prevent you from contacting NHSEngland about your complaint.

If you are unsure of the complaints process, youcan ask the provider to give you a copy of thecomplaints procedure for the service you areunhappy about. This will tell you who to contact,how they handle your complaint and how they willlearn from your complaint.

Please note that service providers andcommissioners welcome all feedback fromclients. The same contact details can also beused if you are pleased with the Service(s) youhave used.

HOW TO COMPLAIN ABOUT NHSTREATMENT INCLUDING:

GPs, Dentists, Pharmacies and OpticiansStage One:You can either complain directly to the provider ofthe service through their processes e.g. to thePractice Manager at your GP Surgery or you cancomplain directly to the commissioner (funder) ofthe Service i.e. NHS England.

NHS England PO Box 16738, Redditch B97 9PT

Tel: 0300 311 2233 (Monday to Friday 8am to 6pm,excluding English Bank Holidays)Email: [email protected]

Please write ‘For the attention of the ComplaintsManager’ in the subject line.Website: www.england.nhs.uk

Stage Two:If you are still not happy, you can raise thecomplaint with the Parliamentary and HealthService Ombudsman.

The Parliamentary and Health Service Ombudsman (PHSO)Millbank Tower, Millbank, London SW1P 4QPTel: 0345 015 4033Email: [email protected]: www.ombudsman.org.uk

The PHSO undertakes independent investigationsinto complaints alleging that governmentdepartments and other public bodies in the UK,including NHS England, have not acted properly or fairly or have provided a poor service.

HOW TO COMPLAIN ABOUT HOSPITALS?Raise problems with the staff in the firstinstance. Each hospital also has a Patient Adviceand Liaison Service (PALS), which is an impartial,open and confidential service for people whowould like information and advice about servicesor help to resolve concerns or problems when theyare using the NHS. They provide information aboutthe NHS complaints procedure and how to getindependent help if you decide you want to make a complaint.

The Patient Advice and Liaison Service may be contacted on: (Freephone) 0800 132996 or on 01244 650368

or in writing to:The Patient Experience ManagerCheshire and Merseyside Commissioning Support Unit1829 Building, The Countess of Chester Health Park, Liverpool Road, Chester CH2 1YZ

or via E-mail:[email protected]


EXPrESSInG ComPLAIntS & ConCErnS

If you think an NHS practitioner or HealthcareProvider has been guilty of professionalmisconduct, you can also complain to theirprofessional or regulatory body.

The main healthcare professional regulators in England are:

DOCTORSThe General Medical Council. Tel: 0161 923 6602 Email: [email protected]

NURSES AND MIDWIVESThe Nursing and Midwifery Council. Tel: 020 7637 7181Email: [email protected]

DENTISTS, DENTAL HYGIENISTS AND DENTAL THERAPISTSThe General Dental Council.Tel: 020 7167 6000 Email: [email protected]

DISPENSING OPTICIANS AND OPTOMETRISTSThe General Optical Council.Tel: 020 75803898 Email: [email protected]

PHARMACISTSThe General Pharmaceutical Council.Tel: 0203 713 7950Email: [email protected]

OSTEOPATHSThe General Osteopathic Council.Tel: 020 7357 6655Email: [email protected] www.osteopathy.org.uk

CHIROPRACTORSThe General Chiropractic Council.Tel: 020 77135155Email: [email protected]

HOW TO COMPLAIN ABOUT ADULT SOCIALCARE SERVICES? If your complaint is about an adult social careservice provider, you can contact them directly.This will give the care service the chance toresolve any problem you may have and put thingsright for you.

However, if your complaint refers to an adultsocial care service funded by Cheshire EastCouncil Council, you can raise any concerns bythe following ways:

You can raise any concerns by:

Going online at: www.cheshireeast.gov.ukEmail: [email protected] your comments to: 07899 762 287 and start your message with SCCOMPANTel: 01270 686200

• Write to: Compliance and Customer Relations, Cheshire East Council, Westfields, Middlewich Road, Sandbach, CW11 1HZ

HOW TO COMPLAIN ABOUT CHILDREN’S,YOUNG PEOPLE AND FAMILY SERVICES? Contact the Children’s Social Care Complaints,Customer Relations Team.

Floor 1, Westfields, c/o Municipal Buildings, Earle Street, Crewe CW1 2BJ Email: [email protected]: 01270 686200

If you are not satisfied with the final reply you getfrom the care service or your local council, youhave the right to ask the Local GovernmentOmbudsman to investigate your complaint.

Local Government Ombudsman PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 Use the on-line complaints form at: www.lgo.org.ukThe LGO Website provides a range of detailedguidance on making a complaint.

Care Quality Commission (CQC) The CQC checks that hospitals, care homes, GPs,Dentists and services in your home are meetingnational standards. They do not investigatecomplaints, but they welcome feedback andconcerns about health and social care services.

CQC National Customer Service Centre Citygate, Gallowgate, Newcastle-upon-Tyne NE1 4PA Tel: 03000 61 6161 Use their on-line form: www.cqc.org.ukThis Website also gives detailed guidance on howto complain.


You can alsofollow us on Twitter:HealthwatchCEor on Facebook:www.facebook.com/HealthwatchCheshireEast

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