Heart of England NHS Foundation Trust

Solihull Division National Survey Outcomes

& Staff Engagement, 2012

With comparison where applicable:Heart of England NHS Foundation Trust Overall (plus trend)

During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data (which we haven’t been able to do before). ‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data.

Therefore, you will find in this report: •Your 2012 National Engagement Score for your directorate•Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local Engagement Score (if available) The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys. We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard. For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit You may also wish to read reports by David McLeod

Engagement Scores

Solihull Division National Results 2012 Local Engagement 2012

DIVISION OVERALL 73% 60%

Acute Medicine Sol 72% 51%

Dermatology 72% 56%

Diabetes 72% 64%

Elderly Medicine Sol 68% 52%

ENT 68% 48%

General Surgery Sol 65% 43%

Ophthalmology 71% 52%

Rheumatology 82% 75%

Therapies 73% 62%

Trust Overall Employee Engagement Scores

Solihull Division National Results 2012 Local Engagement 2012

DIVISION OVERALL 73% 60%

Community Overall 77% 66%

CS: Child Health Services 75% 64%

CS: Dental 77% 65%

CS: Health Management 80% 70%

CS: Out of Hospital Services

76% 65%

CS: Planned Care 76% 69%

Trust Overall Employee Engagement Scores

Key FindingsSolihull Division

KF01 - Satisfaction with quality of work and patient care able to deliver

KF02 - Percentage of staff agreeing that their role makes a difference to patients

KF03 - Work pressure felt by staff

DIVISION OVERALL

80% 93% 63%

Acute Medicine Sol

61% 84% 73%

Dermatology 92% 88% 61%

Diabetes 92% 94% 54%

Elderly Medicine Sol

73% 93% 69%

ENT 80% 77% 60%

General Surgery Sol

83% 92% 58%

Ophthalmology 79% 90% 64%

Rheumatology 85% 100% 50%

Therapies 77% 98% 66%

Key FindingsSolihull Division

KF01 - Satisfaction with quality of work and patient care able to deliver

KF02 - Percentage of staff agreeing that their role makes a difference to patients

KF03 - Work pressure felt by staff

DIVISION OVERALL

80% 93% 63%

Community Overall

81% 89% 61%

CS: Child Health Services

76% 95% 65%

CS: Dental 90% 95% 59%

CS: Health Management

71% 70% 56%

CS: Out of Hospital Services

81% 95% 62%

CS: Planned Care

88% 91% 62%

Key FindingsSolihull Division

KF04 - Effective team working

Kf05 - Percentage of staff working extra hours

KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months

DIVISION OVERALL

77% 69% 84%

Acute Medicine Sol

72% 81% 62%

Dermatology 82% 84% 71%

Diabetes 75% 55% 80%

Elderly Medicine Sol

62% 62% 80%

ENT 74% 71% 80%

General Surgery Sol

72% 75% 67%

Ophthalmology 73% 81% 83%

Rheumatology 85% 42% 75%

Therapies 80% 74% 91%

Key FindingsSolihull Division

KF04 - Effective team working

Kf05 - Percentage of staff working extra hours

KF06 -Percentage of staff receiving job-relevant training, learning or development in last 12 months

DIVISION OVERALL

77% 69% 84%

Community Overall

78% 64% 85%

CS: Child Health Services

82% 69% 92%

CS: Dental 77% 41% 82%

CS: Health Management

79% 82% 88%

CS: Out of Hospital Services

77% 63% 79%

CS: Planned Care 75% 59% 84%

Key FindingsSolihull Division

KF07 - Percentage of staff appraised in last 12 months

KF08 - Percentage of staff having well structured appraisals in last 12 months

KF09 - Support from immediate managers

DIVISION OVERALL

88% 36% 74%

Acute Medicine Sol

81% 25% 71%

Dermatology 92% 36% 79%

Diabetes 86% 31% 71%

Elderly Medicine Sol

87% 27% 59%

ENT 81% 19% 67%

General Surgery Sol

83% 25% 62%

Ophthalmology 78% 26% 71%

Rheumatology 85% 38% 82%

Therapies 93% 48% 76%

Key FindingsSolihull Division

KF07 - Percentage of staff appraised in last 12 months

KF08 - Percentage of staff having well structured appraisals in last 12 months

KF09 - Support from immediate managers

DIVISION OVERALL

88% 36% 74%

Community Overall

91% 35% 76%

CS: Child Health Services

87% 30% 77%

CS: Dental 91% 32% 77%

CS: Health Management

91% 36% 81%

CS: Out of Hospital Services

92% 37% 74%

CS: Planned Care 93% 44% 78%

Key FindingsSolihull Division

KF10 - Percentage of staff receiving health and safety training in last 12 months

KF11 - Percentage of staff suffering work-related stress in last 12 months

KF12 - Percentage of staff saying hand washing materials are always available

DIVISION OVERALL

60% 37% 52%

Acute Medicine Sol

58% 55% 44%

Dermatology 67% 28% 54%

Diabetes 49% 25% 43%

Elderly Medicine Sol

67% 57% 53%

ENT 65% 45% 42%

General Surgery Sol

73% 30% 55%

Ophthalmology 52% 31% 50%

Rheumatology 38% 23% 92%

Therapies 70% 40% 50%

Key FindingsSolihull Division

KF10 - Percentage of staff receiving health and safety training in last 12 months

KF11 - Percentage of staff suffering work-related stress in last 12 months

KF12 - Percentage of staff saying hand washing materials are always available

DIVISION OVERALL

60% 37% 52%

Community Overall

57% 36% 55%

CS: Child Health Services

57% 46% 575

CS: Dental 55% 19% 77%

CS: Health Management

45% 20% 45%

CS: Out of Hospital Services

65% 38% 43%

CS: Planned Care 49% 27% 59%

Key FindingsSolihull Division

KF13 - Percentage of staff saying hand washing materials are always available

KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month

KF 15 - Fairness and effectiveness of incident reporting procedures

DIVISION OVERALL

28% 92% 68%

Acute Medicine Sol

56% 75% 64%

Dermatology 8% 100% 68%

Diabetes 24% 91% 66%

Elderly Medicine Sol

60% 100% 67%

ENT 28% 90% 63%

General Surgery Sol

20% 100% 64%

Ophthalmology 31% 93% 66%

Rheumatology 8% 100% 77%

Therapies 34% 92% 68%

Key FindingsSolihull Division

KF13 - Percentage of staff saying hand washing materials are always available

KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month

KF 15 - Fairness and effectiveness of incident reporting procedures

DIVISION OVERALL

28% 92% 68%

Community Overall

20% 93% 69%

CS: Child Health Services

22% 88% 69%

CS: Dental 14% 100% 75%

CS: Health Management

0% 100% 73%

CS: Out of Hospital Services

24% 100% 68%

CS: Planned Care 20% 89% 70%

Key FindingsSolihull Division

KF16 - Percentage of staff experiencing physical violence from patients, relatives or public

KF17 -Percentage of staff experiencing physical violence from staff in last 12

KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives

DIVISION OVERALL

12% 1% 29%

Acute Medicine Sol

58% 9% 56%

Dermatology 4% 0% 12%

Diabetes 4% 4% 23%

Elderly Medicine Sol

43% 8% 21%

ENT 5% 5% 43%

General Surgery Sol

9% 0% 42%

Ophthalmology 6% 0% 28%

Rheumatology 0% 0% 38%

Therapies 17% 1% 28%

Key FindingsSolihull Division

KF16 - Percentage of staff experiencing physical violence from patients, relatives or public

KF17 -Percentage of staff experiencing physical violence from staff in last 12

KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives

DIVISION OVERALL

12% 1% 29%

Community Overall

4% 0% 24%

CS: Child Health Services

5% 0% 26%

CS: Dental 5% 0% 18%

CS: Health Management

0% 0% 9%

CS: Out of Hospital Services

5% 0% 32%

CS: Planned Care 2% 0% 20%

Key FindingsSolihull Division

KF19 Percentage of staff experiencing harassment, bullying or abuse from staff

KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell

KF21 Percentage of staff reporting good communication between senior management and staff

DIVISION OVERALL

20% 25% 24%

Acute Medicine Sol

23% 23% 22%

Dermatology 20% 12% 20%

Diabetes 15% 18% 24%

Elderly Medicine Sol

42% 47% 13%

ENT 31% 28% 19%

General Surgery Sol

27% 18% 9%

Ophthalmology 24% 28% 9%

Rheumatology 15% 15% 23%

Therapies 16% 28% 27%

Key FindingsSolihull Division

KF19 Percentage of staff experiencing harassment, bullying or abuse from staff

KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell

KF21 Percentage of staff reporting good communication between senior management and staff

DIVISION OVERALL

20% 25% 24%

Community Overall

18% 24% 28%

CS: Child Health Services

14% 21% 15%

CS: Dental 9% 24% 23%

CS: Health Management

18% 18% 55%

CS: Out of Hospital Services

19% 30% 39%

CS: Planned Care 24% 24% 36%

Key FindingsSolihull Division

KF22 Percentage of staff able to contribute towards improvements at work

KF23 Staff job satisfaction

KF24 Staff recommendation of the trust as a place to work or receive treatment

DIVISION OVERALL

74% 73% 68%

Acute Medicine Sol

75% 71% 65%

Dermatology 72% 71% 64%

Diabetes 67% 74% 68%

Elderly Medicine Sol

47% 62% 68%

ENT 58% 65% 63%

General Surgery Sol

58% 69% 61%

Ophthalmology 72% 70% 62%

Rheumatology 85% 80% 80%

Therapies 80% 74% 65%

Key FindingsSolihull Division

KF22 Percentage of staff able to contribute towards improvements at work

KF23 Staff job satisfaction

KF24 Staff recommendation of the trust as a place to work or receive treatment

DIVISION OVERALL

74% 73% 68%

Community Overall

74% 74% 73%

CS: Child Health Services

80% 74% 70%

CS: Dental 64% 72% 82%

CS: Health Management

100% 82% 70%

CS: Out of Hospital Services

73% 75% 75%

CS: Planned Care 67% 77% 74%

Key FindingsSolihull Division KF25 Staff motivation at

workKF26 Percentage of staff having equality and diversity training in last 12 months

DIVISION OVERALL 77% 32%

Acute Medicine Sol 75% 27%

Dermatology 77% 38%

Diabetes 73% 23%

Elderly Medicine Sol 72% 29%

ENT 73% 33%

General Surgery Sol 73% 9%

Ophthalmology 78% 35%

Rheumatology 82% 23%

Therapies 77% 35%

Key FindingsSolihull Division KF25 Staff motivation at

workKF26 Percentage of staff having equality and diversity training in last 12 months

DIVISION OVERALL 77% 32%

Community Overall 78% 32%

CS: Child Health Services

77% 25%

CS: Dental 75% 43%

CS: Health Management

81% 18%

CS: Out of Hospital Services

79% 41%

CS: Planned Care 78% 33%

Key FindingsSolihull Division KF27 Percentage of staff

believing the trust provides equal opportunities for career progression or promotion

KF28 Percentage of staff experiencing discrimination at work in last 12

DIVISION OVERALL 86% 9%

Acute Medicine Sol 74% 22%

Dermatology 80% 4%

Diabetes 97% 10%

Elderly Medicine Sol 75% 21%

ENT 80% 10%

General Surgery Sol 80% 8%

Ophthalmology 81% 15%

Rheumatology 100% 15%

Therapies 87% 10%

Key FindingsSolihull Division KF27 Percentage of staff

believing the trust provides equal opportunities for career progression or promotion

KF28 Percentage of staff experiencing discrimination at work in last 12

DIVISION OVERALL 86% 9%

Community Overall 90% 6%

CS: Child Health Services

81% 6%

CS: Dental 100% 0%

CS: Health Management

100% 0%

CS: Out of Hospital Services

87% 8%

CS: Planned Care 89% 7%

Local Engagement Action Plan

• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results

• Define steps and work plan to achieve objectives - sequential/ parallel and milestones

• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios

• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties

• Determine all resources required – personnel, materials, services and costs Action plan for(please write in area)

………………………………………………………………

Improvement AreaActions to address improvement area

Timescales Resource required Who is responsible

Be specific. Include brief rationale. Corporate/local focus?

Be specific – avoid generalisations Lead-up, implementation & evaluation timings?

People, required budget, where budget derived?

Individuals & supporting team?

Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.

Further advice & guidance• Stress Policy• NHS Employers – Engagement Tool-kit• Occupational Health Department• Live Well Work Well Website

http://www.heftlivewellworkwell.co.uk/• HR Website• HR Representative• If you wish to view the Trust’s CQC

National Survey report go to http://www.nhsstaffsurveys.com/cms/