Heather Cunningham Pittsburgh, PA 15201 | 412 420 0881 | hcunningham1213@gmail.com Short and Sweet Over eleven years client-facing, project management, and creative merchandising experience.

• Excellent communication skills across all platforms. Open. Persuasive. Tailored. • Extensive background managing projects from ideation through fruition, with integrated

feedback, resulting in measurable success. I’m great at:

• Connecting with others. There’s always a common thread. I can always find it. • Running the show, prioritizing, and juggling (figuratively). • Learning new skills and retaining new information. • Being strategic and creative at all times. Always. • Headstands.

I am not great at:  Sudoku, staying awake while watching live theatre, juggling (literally). Avocation: Apiarist’s apprentice. I handle bees and help maintain several local hives. Work Experience: Summary Anthropologie 2008-2014 Visual Store Manager / Department Manager / Assistant Department Manager Managed day-to-day operations for 4 million dollar business. Oversaw all planning and visual budgeting, interior store layout and merchandising, client interactions, and developmental training for diverse staff of 30. A few of the projects I managed:

• Strategic Planning. Created global business plans, broken down by quarter. Outlined all sales and payroll goals and set all developmental, visual, and cultural initiatives with actionable timelines. Utilized comprehensive plans during weekly management meetings for analysis and feedback.

• Bakery Square Store Opening. Managed store opening process from inception through post launch. Included recruiting, hiring & training 50 part-time associates to ensure progress and success during 10 day opening process. Trainings included integrated software and register training, as well as elevated customer experience and business acumen.

• Seasonal Pop-Up Farmer’s Markets. From ideation through execution. Recruited local vendors, coordinated equipment rental, oversaw marketing messages that built interest and drove foot traffic. Hosted the mid-sized events, and created solid customer connections with lasting impressions.

Yoga Flow, Pittsburgh, PA 2010-Present Yoga Teacher Safely and clearly communicate the key tenets and asanas of heated vinyasa yoga to small and large groups of varying experience levels.

Work Experience: Details Anthropologie, Pittsburgh, PA 2008-2014 Visual Store Manager / Department Manager / Assistant Department Manager

• Responsible for in-store creative vision and execution including all merchandising, styling, and display. • Acted as ultimate face of Anthropologie store and brand. Offered exemplary customer service,

private client consultations, ensured each experience was positive and unimagined. • Planned, budgeted, and coordinated all customer-centric in-store events, including invitation-only

seasonal fashion shows, animal adoption events supporting the Animal Rescue League, and seasonal Pop-Up Farmer’s Markets, just to name a few.

• Created seasonal planning tool kits comprised of inspiration images, interior floor and fixture placement maps, display sketches, as well as comprehensive daily and weekly progress plans with manpower needs and budgetary goals.

• Strategically analyzed TY/LY sales reports. Dug into divisional and class penetration and percent of sales, to highlight weekly business drivers and assess opportunities.

• Compared store performance with district and company Enterprise Data Warehouse (EDW) reports to identify global trends and ensure alignment with company “big ideas.”

• Performed sales-floor walkthroughs with Operational Store Manager. Decided on visual and operational weekly initiatives with timeline expectations and measurable sales goals.

• Participated in Anthropologie Home Committee, a high-level product development group. Discussed visions, trends, competition, and innovation. Tested product by class and season to eventually make company-wide assortment and buying decisions.

• Oversaw daily shipment process to ensure timely product placement and visual standards. • Co-lead weekly Managers’ Meetings. Communicated all relevant company information and delegated

tasks to management staff, based on walkthrough initiatives. • Utilized quarterly planning documents to set developmental goals and timelines for managers and

part-time staff. • Wrote and administered annual performance assessments for management staff and direct reports

(display coordinator and shipment receiver). • Lead quarterly, high-level, visual walkthroughs with upper level company management. Effectively

communicated all relevant store information and defended any outlying store-specific decisions. • Developed Display Coordinator and Department Managers, based on natural skill sets to create

“bench strength” for higher management positions and to garner more district exposure. • Responsible for all Loss Prevention and ethics trainings, as well as annual inventory count results as

compared to company Shrink goals (.61% of sales) Banana Republic, Chicago, IL / Pittsburgh, PA 2006-2008 Merchandise Presentation Supervisor / Visual Lead

• Oversaw all visual tasks including store layouts, window executions, and new product rollouts, based on company direction.

• Supervised all shipment receiving and controlled store inventory reports to maintain precise data accuracy.

• Created zone charts, complete with hourly sales and conversion rate goals. Managed salesfloor associates ensuring excellent customer service and daily task completion.

Gap, Inc., Pittsburgh, PA / New Orleans, LA / Chicago, IL 2003-2006 Visual Sales Associate / Sales Associate

• Assisted store management in the day-to-day operations for several Gap stores throughout the country. Offered excellent service through sales floor presence and elevated customer interaction.

Education: Loyola University New Orleans 2001-2005 New Orleans, LA

• Degree: Bachelor of Arts, Communications • Focus: Creative Advertising, Copywriting, Design • GPA: 3.3

Yoga Flow Teacher Training 2010 Pittsburgh, PA

• 200 Hour National Accreditation • Certified RYT: Heated Vinyasa Yoga

Awards: 2005 AAF National Student Advertising Competition, 3rd Place

• Client: Yahoo.com • Contribution: Head Copywriter, Creative Team Member, Presenter

2005 Silver ADDY for Print Ads, presented by New Orleans Ad Club • Client: Each One Save One • Contribution: Creative Director, Copywriter, Designer, Presenter