2016 HELITECH – Leonardo Helicopters

Through-Life approach to the Customer: an overview of how Leonardo

Helicopters is helping Customers master their helicopter operations.

October 12th 2016

2

FLEETS WORLDWIDE

3

Who is the Customer?

What is through -life support?

4

4

WHO IS THE

CUSTOMER?

ThinkCustomer

“A CRITICALLY INJURED

CLIMBER ON A

MOUNTAIN” �

“PROJECT DESIGNER

OF A NEW HELICOPTER

VARIANT” �

“A MATERIEL

ADMINISTRATOR WHO

NEEDS ENGINEERING

SUPPORT”

�“A TECHNICIAN

PERFORMING

MAINTENANCE AT A

REMOTE BASE”

�

“A BIDS AND PROPOSAL

SPECIALIST NEEDING

COMPANY SUPPORT TO

ANSWER THE TENDER”

�

VISION

5

5

WHAT IS THROUGH LIFE APPROACH: EXPECTATIONS VS NEEDS

Concept

… I would like to include some kits

… I would like to add more kits

…I would like to havesome VIP interiors

UNDERSTAND THE

CORRECT NEED AT THE

CORRECT TIME!

6

6

“Leonardo …we have a birdstrike!”

“Leonardo …we have a lighting strike!”

NEEDS

… Customers need to be

followed, with

REGULAR TOUCH BASES

7

7

Universal

Client specific

HC AVAILABILITY, and revenues Significant reputational benefits

Basic pillar for FLIGHT SAFETY

RELEVANT DIRECT COST: lifetime maintenance costs up

to 2x of purchase expenditures

One of the most important factors for Customer

SATISFACTION

For the Customer For OEMs

Some factors are universally important, some are client specific!Some factors are universally important, some are client specific!

WHY THROUGH LIFE SUPPORT IS IMPORTANT

8

Through Life Support in action :

Service Excellence concept

9

Improving Service Delivery capability, offering

service level, enhanced LEAN maintenance

services and supply chain performance

A new Service Offering designed around

Customer needs, creating higher value, with

guaranteed performances

IS OUR ANSWER!

10

Full Turnkey Solutions

Material

e.g. SSQ

e.g. Full Spares Availability Service:Avionics, Engines,

Airframe, Transmissions

Maintenancee.g. Full aircraft servicing – scheduled and unscheduled

Training

e.g. Individual course

e.g. End to End Training

Basic Support Contracts

Customer ‘X’ Dimensions

SUPPORT AND TRAINING SCOPE

11

11

Customer dimensions Support Plans

Scope of offering

Performance level

Desiredsupport

Service needs

EssentialFull Components

Contractual framework Cost

Can be adapted to suit Customer requirements.

Material Support Plans

Operational support

Allinclusive

Integrated Support Plans

Guaranteed level of Service Delivery, in line with transparent Service Policy, with COMMITMENT

THE NEW MODULAR OFFERING RESULTS

12

12

More Traditional

More Commercial

CUSTOMER

INDUSTRY

TRADITIONAL SERVICE PROVIDER(S)PUBLIC-PRIVATE

Applicability to Governmental Customers: Traditional SupportMore Traditional

More Commercial

CUSTOMER

INDUSTRY

TRADITIONAL SERVICE PROVIDER(S)PUBLIC-PRIVATE

Applicability to Governmental Customers: PBL / Service Plans

13

CUSTOMER SUPPORT PRESENCE AND COMMUNICATION

14

New: RUSSIA

New: AUSTRALIA

New: CHINA

WORLDWIDE

More than 60 Tech Reps

More than 40 CSMs

Facility / Regional Office

Resident Tech Reps / Customer Service ManagersExpansion in progress

Significant expansion:North/Central America

New: BRASIL

Regional Presence

15

WorkingGroups

Main-tenance

Relia-bilityLogistic The Working Groups elaborate

and implements improvement

initiatives for all areas of LH fleet

Operations on a regular basis.

Relationship with Operators

16

24/7 FOC

MATERIALS & LOGISTICS

CSM

PSE

� Technical Queries creation� Technical Publication

Queries creation� On-Line Technical

Publications� Publications Deliveries

Tracking� Update availability

data/flight hours

� CSM Requestscreation & monitoring

�Sales Order creation

� AOG monitoring

SINGLE ACCESS POINT TO CS&T

FUNCTIONS

CUSTOMER USER

Secured WebConnection

Customer Data directly updated into FHD SAP

TRAINING

�Training Requests

Integrated Customer Services: Leonardo Portal

17

Sup

port

des

ired

by th

e C

usto

mer

Scope of offering

On-call solution

Turn-key solution

Advanced solution

� Standard

� Premium

� Full

HUMS Analysis Services

• Improved Operational

Safety and Airworthiness

• Improved Operational

Availability

• Reduced Maintenance

Costs & Cost of Ownership

18

TRAINING SPECIFIC SOLUTIONS

19

GLOBAL TRAINING NETWORK

MALAYSIA

Philadelphia, PATraining Academy

USAYeovilTraining Academy UK

FrosinoneATOSesto Calende

Training Academy ITA

«A. Marchetti»

Zürich, Switzerland

Satellite

Sesto CalendeRotorsim

ITALY

UNITED KINGDOM

UNITEDSTATES OF AMERICA

SherborneATIL

AberdeenAW189 FFS

SAR YeoviltonWildcat Training Centre

Whippany, NJRotorsim US

Subang, KLTraining Academy

MALAYSIA

20

20

Steady investment in Training Excellence

WORLDWIDE TRAINING CAPABILITYTRAINING ACADEMIES4CONTINENTS

3IN2015 TRAINING KEY DATA

MYUSAUK

38873Simulator

Hours

ITALY 22314

6753Flight Hours

9457Students

900 Courses

ITA

USA 4844

UK 6588

MALAYSIA 5127

ITALY 6661

USA 1223

UK 1213

MALAYSIA 360

ITALY 5350

USA 733

UK 416

MALAYSIA 254

+21% +11% +9%

2101

THE MOST COMPREHENSIVE OFFERING IN THE INDUSTRY

LDH fully recognises that most aircraft operations depend on the crew/passengers

confidence in the product. LDH is committed to raise the safety bar and to offer higher

safety standard to reduce the air passenger risks.

Training Areas of Special Emphasis are addressed with particular care usingTechnology Transition Courses , such as the “first glass cockpit” to access typerating courses, these are offered immediately prior to the conversion to type toenhance effectiveness.

LHD catalog covers the full spectrum of helicopter jobs: if something is not yet in, it’s

because customers didn’t ask it yet. “Ad hoc” courses are one of LHD strong point: to

provide the client the response to his exact needs.

Ab InitioMulti Engine Instrument

Rating

Glass Cockpit Transition

Type Rating with focus on

areas of Special Emphasis

Operational

Conversion

22

GR

OU

ND

CR

EW

AIR

CR

EW

INNOVATIVE – ADAPTIVE – PROGRESSIVE AND OPERATION ORIENTED

HIGHLY SPECIALIZED – EFFECTIVE AND COMPETENCE ORIENTED

MULTIMEDIA CLASSROOM

MULTIMEDIA CLASSROOM VIRTUAL MAINTENANCE TRAINER MAINTENANCE TRAINING SIMULATOR

VIPT FLIGHT TRAINING DEVICE FULL FLIGHT SIMULATOR

TRAINING SOLUTION

23

FLIGHT SIMULATORSMainly relying on Rotorsim, a JV between former AgustaWestland and CAE.We began offering comprehensive training for AW109 operators in 2006, followed by an unrecorded expansion on AW139, the AW189 immediately after and very recently the AW169.The Rotorsim area features CAE/AW-built Full Mission / Full Flight Simulators

AW 109 E FFS AW 109 LUH FFS/FTD

AW 109 E FTDIII/FNTP AW 109 N FFS/FTD

3 ×××× AW 139 FFS 2 ×××× AW 189 FFS (from Q1 ’16)

AW 169 FTD AW 109 SP FFS/FTD (in Zürich)

AW 169 FFS NH 90 FMS

NH 90 VST 7 VIPT3

NEW

YEARS

Flight Simulatorslaunched in the last

SY

NT

HE

TIC

TR

AIN

ING

DE

VIC

ES

6

24

PILOT TYPE RATING APPROACH

Distance Learning (DL) to deliver, in advance, part of pilots ground training.

Multimedia Classrooms for comprehensive ground training.

Virtual Interactive Procedural Trainers (VIPT) to improve the quality and efficiency of the course, consolidate ground phase and introduce flight phase.

Full Flight Simulator (FFS) available with the first Aircraft Delivery.

Live Flight Training with dedicated fleet or Customer helicopter.

Operational Training available – based on Customer needs.

PIL

OT

S

40%UP TO

COMMONALITY TRAINING

TYPE RATING REDUCTION

25

RECURRENT TRAINING

Advantages of having Finmeccanica Helicopter Division delivering a recurrent training program:

▪ OEM Instructors knowledge and experience;

▪ AW knowledge of the training device;

▪ Most Updated OEM Data;

▪ Mutual benefit and sharing of the OEM

techniques as well as operator feedback;

▪ Lowest cost for the operator

A FUNDAMENTAL ELEMENT OF SAFETY

Pilots shall receive annual recurrent training to include emergency and abnormal procedures.

The RECURRENT TRAINING is the cradle of a SAFE OPERATION.

TYPE RATING

RECURRENT GROUND

ILT/CBT 12hrs/3years HRS

adaptive

RECURRENT SIMULATOR

6 to 10 HrsCHECK

26

MAINTENANCE TRAINING

MTSMaintenance Training

Simulator

Full-Scale

fully functional

real Helicopter

MTSMaintenance Training

Simulator

Full-Scale

fully functional

real Helicopter

VMTVirtual

Maintenance

Trainer

Immersive

Task oriented

3D Interactive

with Tools/GSE

VMTVirtual

Maintenance

Trainer

Immersive

Task oriented

3D Interactive

with Tools/GSE

STATE OF THE ART

TECHNOLOGY BRINGING THE ENGINEERING MAINTENANCE

TRAINING TO THE NEXT

LEVEL

FINMECCANICA HELICOPTER DIVISION IS THE LEADING OEM INTRODUCING FULL MAINTENANCE TRAINING SIMULATORS AND VIRTUAL MAINTENANCE TRAINERS

SETTING THE

STANDARD

27

The ENGINE training is included in the all maintenance courses,

allowing the full endorsement of the Part 66 license.

Utilize 3D Virtual Maintenance Training into maintenance training to simulate tasks

like system tests.

System configuration, fault injection, perform troubleshooting procedures, etc

Completing on Full Scale Maintenance Trainer for Practical Task execution

EN

GIN

EE

RS

MAINTENANCE TYPE TRAINING APPROACH

28

28

NEWS: The AW169 Training Solution Is now available.

THE TRAINING SOLUTION IS HERE!TO TRAIN WITH ENTRY INTO SERVICE

Level D FFS in Italy (JULY ’16)

The Training Solution is completed by VMT, VDESK, MTS and VIPT

VMT VIPTMTSFTD

29

29

PASSENGER TRANSPORT - SAR - OIL & GAS - HEMS - LAW ENFORCEMENT

• Advanced Training Syllabus

Embedded in the training

Service offering

• Simulator Realistic Scenarios

and Configuration

• Tailor made Capability Training

Solution

• Additional Police chase

scenarios

• Sensors Training

• PBN

• Operator Conversion Course

based on Operator SOP

• Ancillary Training (i.e. HUET /

Cabin Evacuation)

• Medical Crew Training

• Full Crew Training

• Basic Training

• Type Training

• Hoist

• FLIR/Maps

• Rescueman

• Rescue Swimmer

• Hoist Maintenance courses

• Role change courses

• Recurrent & OPCs

• SAR Areas and support

structures

(i.e. Mountain Area / Boats /

Open Fields), using Military

bases

• NVG courses

• CRM/HF elements embedded

in Operator Conversion and

LOFT Training

• CRM as full crew

• Multi Pilot Training scenario

based

• HEROS

OPERATIONAL TRAINING OFFERING – CAPABILITY SNAPSHOT

BASIC, ADVANCED, REFRESHER OPERATIONAL TRAINING AND COMPLETE TURNKEY SOLUTIONS

30

1. PRE ENTRY

2. HUMAN FACTORS

3. CREW RESOURCE

MANAGEMENT

4. GLASS COCKPIT &

AUTOMATION

1. AW Initial VFR/IFR Type Rating -

Multi Pilot - MCC Embedded

1. OIL and GAS Advanced Training

2. Operator Conversion Course

3. LOFT

4. HUET

3 WKS 6.5 WKS 2 WKS

3 VIPT session (approx.)

22 hours FFS PF/PNF

4 hours on the helicopter

2 hours Skill Test

12 hours FFS PF/PNF OGP ADV

10 hours FFS PF/PNF OCC

6 hours FFS PF/PNF LOFT

CLOSING THE GAP ACQUIRING TYPE CONVERSION ACHIEVING OPERATIONAL READINESS

LEAD IN TRAINING TYPE CONVERSION OGP TRAINING

OFF SHORE PILOT TRANSITION FOOTPRINT

31

1. SAR TRAINING COURSES

2. FMS SAR MODES TRAINING

1. Initial Aircrewman

Conversion

1. RESCUE HOIST OPERATION

COURSE (COMBINED COURSE

FOR PILOTS AND RESCUE HOIST

OPERATOR)

3.5 WKS 1 WK 2 WKS

12 hours on Synthetic Training Device

8 hours on helicopter

4 hours per student on Synthetic Training

Device for FMS modes

1 week (30 hours) approximately 1 week combined pilots and crewman

12 hours (approx.) per each Air crewmen

SAR TECHNIQUES REARCREW CONVERSIONHOIST OPERATION

COURSE

SAR TRAINING FOOTPRINT

32

AW FCOM

Flight Crew Operating Manual (FCOM) is an official document complementary to theRFM. In any case, the approved RFM remains the only official document with regards tocertification authorities.

The FCOM provides standardized operation procedures covering a wide range of

topics from aircraft pre-flight to aircraft shutdown, utilizing universal Crew Concepts andCrew Resource Management techniques, which will enhance operational safety andefficiency

The AW FCOM will have the same format as the RFM, but the content will be developed inorder to comply with the requirements of an Operator’s OM Part B, (AMC Part ORO)with an innovative approach (f.e. consisting of mapping crew-automation interactionissues).

Potentially AW FCOM has the expectation to reduce the actual gap betweenTechnical requirements (covered by RFM) and Operational requirements for AirOperations.

The FCOM is a document developed by the Manufacturer in order to be an industrywide reference for OEM recommended operations, helping to standardizeprocedures and practices to enhance AW design operational philosophy and policyacross all operators.

It will also establish standardized procedures dispatch requirements (i.e. MEL and CDL)

33

33

Excellence in Service: we are on a journey together!

THANK YOU FOR YOUR ATTENTION