helix service assurance brochure

8/18/2019 Helix Service Assurance Brochure

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TEOCO Corporation | 12150 Monument Drive, Suite 400 | Fairfax, VA 22003 | www.teoco.com

Distill massive amounts of information into valuable insights &

assure peak performance with a unified service assurance suite

Helix Service Assurance

A holistic view is a necessityWith increasing customer requirements, tougher competition and more complex networks andinformation systems; Communication Service Providers (CSPs) cannot properly deliver without a“holistic view” of their network. Operational Support Systems (OSS) must provide them with theability to:

Quickly identify and resolve service and network faultsAutomate business processesSmoothly integrate new technologies from multiple vendorsSignificantly improve quality and availability of service while reducing operating expenses

Helix: big data ready, automated, and customer-centric solutions

Helix provides CSPs with market leading solutions for the management of network performance,fault and customer experience. The solutions models and measure network and non-network-related data from various perspectives such as customer specific, service generic and networkcomponents.

Our suite satisfies the entire scope of requirements for next-generation services (VoIP, video, data,and value-added services, as well as legacy telephony services), and supports various xed andmobile technologies, including LTE, 3G, CDMA, GSM and IMS-based networks, switched & opticalnetworks, Ethernet & MPLS transport services.




Helix Performance Management

Helix Performance Management (PM) helps CSPs stand bytheir promises, and offers a cost-effective, scalable

solution for managing performance and quality of service(QoS) for multi-domain, multi-technology, multi-vendorand multi-environment networks.

Helix Fault Management

With its advanced correlated alarms capabilities, andautomation rules, Helix Fault Management (FM) enablesNOC users to visualize the malfunctions of the network inreal-time, while reducing the period needed to respond toalerts.

Helix CEMHelix Customer Experience Management (CEM) offers anend-to- end unified view of customer’s interactions acrossthe network. Built on Hadoop technology, our solutionsupports large quantities of data in near real time withlong retention periods for xDRs, KPIs and KQIs queries.

“ We chose TEOCO because we were looking for a partner that can provide a robust,efficient OSS solution.”

General Manager OSS/VAS Data, North American Tier 1 Operator




Why Helix Service Assurance?

Assure. Analyze. Optimize.

Data-Driven. Results-Oriented.

TEOCO is a leading provider of planning, assurance, analytics and optimization solutions to communications service

providers (CSPs) worldwide. We leverage our expertise in big-data and real-time capabilities to help over 300 of the

largest service providers in over 100 countries to run their networks and businesses more efficiently, profitably and

to optimize the customer experience.

helix service assurance brochure

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