Welcome to the Hellmann F.A.M.I.L.Y!

Corporate DNA

irst, People First

ll About The Customers, Always

aking It Work Better, Everyday

nnovation And Entrepreneurship

ive Sustainability

ou And Me!

F

A

M

I

L

Y

History

1871 Founded in Osnabrueck by Carl Heinrich Hellmann

1949 Opening of the office in Hamburg

1953 Opening of the office in Bremen

1981 First high rack warehouse in Osnabrueck opens

1982 Opening of Hong Kong – later branches in China,

Taiwan, Singapore, South Korea and Vietnam

1987 Opening of Sydney and later further branches in

Australia and New Zealand

History

1988 The first US branch in Long Beach in California was

opened, further expansion in the USA, Canada,

Mexico, South America and UK

2004 Induction of a new terminal in Shanghai

2006 Opening of branches in Sri Lanka, Japan and later

in India and Pakistan

2007 Implementation of the European Logistic Centre for

MAN

2008 New building in Osnabrueck wins the ‚Best Office

Award‘

Facts and Figures 2011

10,003 employees worldwide

Turnover 2.58 billion Euro

More than 15 million shipments per year,

60,401 shipments per day

221 own branches in 54 countries

Network: 19,300 employees in 443 branches in 157

countries

The Hellmann Network

443 branches in 157 countries

Jost Hellmann, Manfred Fischer, Mark Hellmann, Carsten Fuhlendorf, Karl Engelhard & Klaus Hellmann

Main Board

International Executive Board

Jens Tarnowski, Mark Hellmann, Klaus Hellmann, Manfred Fischer, James Gootee, Jost Hellmann, Roger Haeussler

not in the picture: Carsten Fuhlendorf

European Board

Manfred Fischer Jost Hellmann Klaus Hellmann Karl Engelhard

Hartmut Krehenbrink Stefan Wimmer Juergen Burger Felix Scherberich Carsten Fuhlendorf

Products and Services & Industry Solutions

IT-

Solutions

Direct

Load

Rail

Solutions

Airfreight

Seafreight

Sea-Air

Customs

brokerage

Supply

Chain

Manage-

ment

Courier-,

Express-,

Parcel

Service

National

and

European

Groupage

Industry Solutions:

Automotive Electronics Fashion Healthcare

Perishable Logistics Public Private Partnership

Portfolio

Business

Develop-

ment

Products and Services

System Alliance

Cooperation of medium-sized forwarding companies

24/48 hours delivery service nationwide

Premium Services: 8 h, 10 h, 12 h, Fix, Next Day

Thermo

Collection orders

Immediate returns

Deliveries on saturdays

COD

Recall

Delivery note data transfer

Quick-COD

Camera Monitoring

Process optimization, increase in quality and security

Gateway documentation by photo per MDC (photo

handheld) if certain variations are recognized

Innovative camera monitoring system with the ability to

locate radio scanners

Camera Monitoring System in all part-load traffic handling

centers throughout Germany

European Groupage

European-wide network with own branches and chosen,

high-performing partners

Member of the general cargo cooperation System Alliance

Europe

Defined departure schedules with coordinated transit times

established through direct and gateway traffic

Traffics in 35 countries with more than 100 outbound and

inbound routes

East Europe

Your specialist for the former states of the sowjet union

Hellmann East Europe Distributor is specialized in

guarantee handling and spare parts handling

Consulting

Overland traffic / FTL, LTL

Rail & intermodal transports

Air & Seafreight

Project & special transports

Warehousing

ATLAS

Automated Tariff and Local Customs Settlement System

Since 2009 consignments with a value of more than

€1,000 will not be cleared at the border to third countries

without an electronic export declaration

Quick and competent support in drawing up the export

declarations from our experts

This service is not bound to transports with Hellmann

Courier Services

The fastest and most reliable way of transportation

Individual and optimal solution for every shipment

National & international

Direct transports

Without quantity and weight restrictions

Specialized experts take care of your shipments

Express System

The fast transport system using a worldwide express

network

Documents, single packages or consignments of several

packages

Door-to-door transport incl. customs brokerage

Integrated tracking & tracing

Worldwide imports, procurement solution

Competent local contact person in every office

Parcel Distribution

System partner of Dynamic Parcel Distribution (DPD)

Germany and Europe

Online tracking & tracing

P.O.D. in digital archives

HPD parcels collection via Hellmann truck

Shipment return and cash on delivery

Night Star Express

Network for night time deliveries

Delivery of shipments before 8 o‘clock during the night

On request delivery before 7 o‘clock during the night (e.g.

for technicians)

Delivery with IOD (electronic delivery scan in T&T system)

Delivery to predefined depots only

International: BE, NL, LU, DK, AU, CH, SI, HU, CZ –

other countries on request

SystemPlus

Pan-european Road-Express-Network for 22 European

countries

Strong logistic service provider in each country

Network with premium IT-services and high quality

guidelines

Daily lines across Europe

Fixed transit times door-to-door

Tracking & tracing (on parcel & shipment level)

Return shipments, procurement and third party collection &

deliveries

Time delivery services in Europe

Dangerous goods and cash on delivery service

Consolidated customs brokerage (CH, N)

Direct Load

National & international part and full load

Door-to-door-transport

Fixed contact persons

Flexible solutions

Shipment consignment with HIT

Customs handling

Insurance payments

Procurement logistics

Project management

Rail Solutions

Alternative to the road:

www.railsolutions.de

Innovative

Trendsetting

Economic

Ecological

With six trains rail solutions connects important industrial

and commercial centers in Northern and Southern Germany

every day – five times a week

Supply Chain Management

Development and implementation of tailor-made logistics

solutions along the supply chain:

Inbound logistics

Warehousing & value added services

Distribution

After sales services

Reverse logistics

EDI und E-Commerce

Specialist for Retail, Fashion/Textile, Consumer

Electronics, Industrial

Airfreight

IATA direct loading

Daily consolidation

Direct transport

Full and partial charters

Customs brokerage

Import, export and trans-shipment

Handling heavy and/or dangerous goods

Assembly and distribution

Packaging, crating and short-term warehousing

Palletizing cargo

Strategic gateways

On-board courier services

Seafreight

In-house NVOCC consolidation services

Full project co-ordination

Door-to-door service for LCL and FCL

Multi country/Buyer‘s consolidation

Cartage and inland freight by truck or rail

Warehousing and storage

Rail and inland waterway craft

Export packaging and crating

On-pier cargo inspection

Full and partial charters

Efficient customs brokerage at destination

Complete documentation services

Consular work

Project cargo service

Sea-Air

Intermodal transport system

Combination of the advantages of air and seafreight:

deadlines will be held and freight rates decreased

Our experts will offer the best routes between the point of

departure and destination

Available on all main routes from Asia to Europe or US via

the HUB in Dubai or Vancouver

Co-operation with selected carriers

Industry Solutions & Other Services

Automotive Logistics

Individual solutions for procurement, production and

distribution logistics

Monitoring of delivery schedules

Consolidation

Transports by overland/air/sea

Warehousing and short-term storage

Sequencing

Optimized packaging

Delivery directly to the assembly lines

Empties management

Return management

Quality management following VDA 6.2

Industrial know-how

Fashion Logistics

Long-lasting know-how in the fashion logistics sector

Handling of wrapped and hanging goods

Integrative, tailormade IT-tools

Value Added Services (Preparation of goods, pick & pack,

warehousing, quality control, distribution to POS)

E-Commerce & integrated fulfillment solutions by H&H

Reception, sorting &

ware- housing

Online marketing

E-Shop setup &

consulting

Packaging & dispatch

Debitoren& Retouren mgmt.,

Etc.

E-Shop operations,

Content

Customer service Logistics

Perishable Logistics

Food- & Non Food transports

Management of the entire cooling chain

Cooled warehouses

Cool transports via overland, air & sea

Customs brokerage services

Stock management

Re-icing

Re-packing

Warehousing, labeling und precooling

IT services

Marine Solutions

A highly specialized product designed to meet the time

sensitive needs of the maritime industry

24/7 availability

Personal delivery

On-line inventory/stock report

Replacement parts stockpiling

Express service

Charter service

Consulting and project services in healthcare

Strategy consulting

Restructuring and organizational development

Process design / reengineering

Management services

Provision of executive manager

Change management

Interim management

Joint ventures

with Charité - Universitätsmedizin Berlin

and Universitätsklinikum Hamburg-Eppendorf

(UKE)

Hospital Management

ELC - European

Logistics Center

ELC Munich and ELC Paris

Europeanwide supply of spare parts

for 800 branches of MAN:

Two warehouses with an overall area of approx. 24.000 m²

Approx. 14.000 orderlines each day

Approx. 400 customers to be delivered daily

120 commercial staff

25 mercantile staff

LH Bundeswehr Bekleidung

Public Private Partnership between Lion Apparel, Hellmann

and the German Army

Management of garments

Procurement

Transport / storage

Disposal to the soldiers

Washing / cleaning

Servicing

Reducing the stock

Optimizing the processes of the fashion industry

Wine Logistics

Your competent contact for all questions about national and

international wine logistics

Wine-hotline region Wittlich:

+49 6571 918-235

Wine-hotline region Polch:

+49 2654 9488-12

E-Mail: weinhotline@de.hellmann.net

Academy

Personnel development based on the competence model:

Assessment days for trainees and aspirants

Training/studies at the BA

Regular ratings and interviews of staff

Training and transfer workshops

Programs for development with classification and potential days

Regular 270 degrees ratings for managers

Management trainings

Mentor programm

Extra occupational studies

Talent management

Succession planning etc.

EUROS

Own insurance service located in Osnabrueck

Insurances for transports, objects and persons

Quick and simple processing of recourses

Proactive capture of claims

Instand regulation of claims

Active risk management

HPM

Consulting (Germany & Europa)

WEEE / RoHS / REACh / CE / EuP

Reverse Logistics

Individual reverse logistics solutions

Remarketing

Buy and sale of used computer hardware

Accredited data deletion

Recycling

Certified by EfB/ElektroG

Individual disposal solutions

Electric and electronic used devices

Production overstocking

Ionisation smoke detector

pco Personal Computer

Organisation

Design IT-Processes … for the benefit of your business!

Development and transcription of technology- and

process-oriented IT concepts

Backoffice consolidation and high-end service

RFID and Barcode solutions

Consultion and service concepts

Data Center-solutions and service

eCommerce

The fulfillment solutions from one source

eShop and consulting

Content management

Risk management

Debitors management, demand notes and collection

Customer service

Online marketing

Photo studio and texting

Logistics and individual industry solutions

Distribution and return shipment management

Integral IT services

Hellmann Connect

The electronic dispatch handling for our customers

solution for ...

Collection bookings

Recording consignments

Recording collection orders

Order management

Creation of barcode labels

Creation of freight lists

Data transfer

HIT - Information Tool

Your individual information access!

Roadfreight:

Calculation of charges

Consignments booking

Tracking & tracing

Watchlist (Exception Reporting)

Air & Seafreight:

Tracking & tracing

Purchase order management

Interactive reporting

Contract Logistics:

Search for delivery notes

Stock monitoring

Sustainability

DIN EN ISO 14001:2005 since 1996

as the first logistics company in Germany

Quality Management – DIN EN ISO 9001:2008 since 1992

in Germany, today at 136 locations worldwide

Additional Certificates:

VDA 6.2 – Standard for the automotive industry

HACCP – for the food production industry

Corporate Social Responsibilty

References

Thank you for your attention!