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Page 1: Hello · Hello & welcome New environment, new faces, new challenges abound. This is retailing in 2017. I am excited to welcome you all today to our Retail Conference, under one amazing
Page 2: Hello · Hello & welcome New environment, new faces, new challenges abound. This is retailing in 2017. I am excited to welcome you all today to our Retail Conference, under one amazing

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Hello & welcome

New environment, new faces, new challenges abound. This is retailing in 2017.

I am excited to welcome you all today to our Retail Conference, under one amazing roof this is a chance for each and every one of us to connect the dots, and work together to make retail paths become more relevant and forever engaging.

Our aim together with Microsoft and our partners and the agenda we have put together is to provide leadership, direction and inspiration. We also wan to give you pragmatic takeaways to create some quick wins on your customer engagement journey.

We have a great mix of retail visionaries and thought leaders from the sector together with customer and partner sessions which we hope will create a lot of lively debate and discussion.

I sincerely hope you have a very rewarding day with us, my team and I are here to do our very best to make sure that happens.

We welcome you to join us in a post conference drink, continued conversation and, to take advantage of our location, a private viewing of the Design Museum.

Under one amazing roof this is a chance for each and every one of us to connect the dots,and work togetherto make retail paths become more relevant and forever engaging.We call this Make Happy.

Rod BarlowDivisional Managing DirectorK3 Retail

Todays schedule

9.15 Registration Refreshments, registration and networking9.45 Welcome Rod Barlow | K3 Retail10.00 Keynote Speaker Changing Retail Landscape. Now. Near. Next

Dave Coplin | The Envisioners11.00 Break Refreshments and networking. Huth Gallery11.30 Keynote Speaker Think differently. Be brave. Embrace change

Ben Towers“One of the UK’s most infl uential entrepreneurs”

12.30 Lunch Join us and our partner community as we take a short break, enjoy some lunch and share conversations. Huth Gallery

13.30 Power Talk Retail Transformation starts here. How to get buy in from your businessMichelle Beeson | Analyst, Forrester

14.00 GDPR - What it means for Retailers

14.20 Power Talk Why is fashion disrupting the retail space?Rebecca Thomson | Head of commercial content, Drapers

14.40 The Pitch Connect, make happy and join in Speakers | Retail collective

15.00 Break Refreshments and networking. Huth Gallery15.40 Plenary Introduction to streamed sessions15.50 Streamed sessions

16.30 Streamed sessions

17.00 Retail Panel Retail at a crossroads - what’s ne t? Bringing together all elements of the Retail Ecosystem we hear what they think is next in the Retail rollercoaster journey

17.25 Wrap Up Conference closing followed by a drinks reception and a private viewing of the Design Museum. Huth Gallery

Note that unless otherwise stated all events take place in the Auditorium on the lower ground fl oor

AuditoriumPaving the path to success - Easier, Faster, BetterK3 Retail3 Things you may not know about how K3 Retail can support you on your journey to make it a little easier and a lot more successful

Huth GalleryDelivering customer and business insightK3 Retail If you are using RMS or LS One, join this session to fi nd out how to connect all your data and make smarter decisions

Auditorium The vision of “Intelligent Systems” & what this means for you K3 RetailProduct updateWhat’s new from Microsoft within Dynamics 365 and NAV together with the vision of lifetime value

Huth Gallery Supporting and Migrating from RMS with LS OneK3 RetailLS Retail Product showcaseGet more out of RMS and/or LS One with single store or multi store requirements

Power Talk

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Just who is moving and shaking the world of retail? You? Your peers? The annual ‘Retail Insider Top 100 Movers & Shakers in Retail’ report highlights the achievements of those individuals who are helping to build their businesses by fully grasping the opportunity presented by digital and shifts in consumer behaviour.

See the K3 team to pick up your copy of the annual defi nitive guide to retail innovators.

Dave Coplin | CEO | The EnvisionersKeynote speaker

Dave Coplin helps organisations and individuals to see the full potential that technology offers a modern, digital society. He focuses not on the technology itself, but on the humans who use it. Dave has a tell-it-as-he-sees-it style and a light-hearted approach. He inspires, enthuses and entertains his audiences. He helps them to think differently and creatively. His mission is to make people reconsider their relationship with technology and how it can help them work smarter, not harder. Technology geekdom is in Dave’s DNA. With over 25 years in the technology industry (and through his former “day job” as “Chief Envisioning Offi cer” at Microsoft) he is at the forefront of conversations around how individuals and organisations can benefi t from the transformational potential that technology offers, rather than simply using it to do the same things, but only slightly better.Twitter @dcoplin | Email - [email protected]

Ben Towers | Award winning tech entrepreneurKeynote speaker

Ben Towers has been named by Richard Branson as “one of the UK’s most exciting entrepreneurs” and at only 19 years old he runs a successful marketing agency (Towers Design) working with leading brands all over the world to engage them with the next generation via social media and effective campaigns. Ben was named by The Times at the top of their Super Teen Power List in the world and is an experienced public speaker and is regularly on TV promoting young people in business. Ben has been described as one of the most experienced young entrepreneurs since starting his business at only 11 years old and now that same business has 22 members of staff and works with leading brands like Pot Noodle and Mazars LLP.Twitter @TowersBen | Email - [email protected]

Say hello to our speakers

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Juliet MannEvent facilitator

Juliet Mann was a business correspondent for CNN. Previously as Reuters Television’s Paris Correspondent, Juliet contributed to the daily Equities Briefi ng and Opening Bell, hosting two-way links with London and Tokyo. She has interviewed Richard Branson on the beach in Cannes, rollerbladed the streets of Lisbon with the Finnish Finance Minister, reported from a Eurofi ghter jet cockpit, scored exclusives with central bankers and reported from the fl oor of the New York Stock Exchange and Nasdaq. Juliet was previously a researcher on European Moneywheel for Financial Times TV. She has also acted as Olympics Correspondent for Sky News.Twitter @JulietMannUK | mrsmann.co.uk

Rebecca Thomson | Head of commercial content | DrapersPower speaker

Rebecca has covered the retail industry as a journalist, editor, and analyst for nearly a decade. Following roles at Retail Week and Deloitte UK, she now leads commercial content at Drapers magazine. Rebecca has a BA (Hons) in Economics from Durham University, a post-graduate diploma in Journalism and an MA in Philosophy.@Rebeccathomson_ | drapersonline.com

Michelle Beeson | Retail analyst | ForresterPower speaker

Based in Forrester’s UK offi ce, Michelle’s research covers digital commerce and how changing consumer behaviour and tech affect the way that organizations engage with customers. She has an additional lens on European retail. Current research themes include digital business transformation, omnichannel commerce, as well as digital trends and forecasting.

Michelle has a degree in social and political sciences (M.A., Cantab.) from the University of Cambridge and an MRS Advanced Certifi cate in market and social research practice.@MbeesonBeeson | forrester.com

Retail at a crossroadswhat’s next?

The K3 retail panel discussionHosted by Juliet Mann, our resident facilitatorWith Retail at a crossroads Juliet drives the conversation with our Retail panel which brings together all elements of the Retail Ecosystem into one melting pot and asks What’s Next?

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Spotlight on K3 Customer ServicesAn Interview with Karen Covey

Head of Customer Services

What’s new in Customer Services at K3 Retail?

We are taking a more thoughtful approach to how we work with our customers day to day. We have created a new look customer services department as part of this vision, comprising of our service managers and customer service administrators, together with our tech support team, to provide a simpler, more joined up approach to supporting our customers. In addition, our customer delivery team have integrated with our main professional services team. By making these changes, we have increased our skills, strength and depth of resources as well as our technical know-how and ability to assist with both technical and service management related enquiries, through one team.

What can a customer expect when they contact the Customer Services team?

We are focused on building a more proactive engagement with our customers. We are here to help customers prepare for business changes, or peak trading, provide product updates, training, modifications, and getting the best from their systems. Because of the way we have restructured our teams, we are able to take stronger ownership of our services and support and focus on quality, and delivery of service - which is far more interactive and engaging. It’s important to us that we are not just ‘fixing problems’ but looking at the little things that we can do to improve our customers’ experience.

Did you know that we can manage small changes directly through the tech support team? This is just one of the great benefits of working together - making the process easier and more efficient.

What’s the best way for a customer to get in touch with your team?

We have one portal, one email address and one telephone number.

customer.k3retail.com/CherwellPortal/K3 [email protected] +44 (0)1235 854110

The online portal offers a single view of all the activities, where customers can track, refer back to, and report on their account.

What about quality management and service reviews?

Everything that we do is quality checked. Over the last 12 months we have put in new checks and balances to make sure that we are delivering not just excellence, but the right thing for our customers - and in a consistent way.

We have some of our teams out on the road spending more face to face time with customers, and we have put in place weekly service reviews to look at not just support calls but a more strategic and joined up approach to helping our customers grow, evolve and be successful.

The Ketchup

Hopefully by now, all our customers are reading our quarterly email update called The Ketchup. In here you will find news, key events, product updates, hints & tips, ‘meet the team’ and other useful information. The Ketchup is aimed at our customers managing and running systems on a day to day basis. Watch out for news on Health Checks and our peak period support calendar coming up soon!

If you’re not receiving this, let us know : [email protected]

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LS Retail Logo Guide

wavewww.LSretail.com @LSRetailChat

How to adapt to the 4 biggest changes in retail

The retail world is moving fast. Players who want to survive and prosper must learn how to adapt to the changes and use them in their favour. Here are the four most monumental shifts facing retailers today - and our tips on how to stay on top of the market.

1. Shoppers are as knowledgeable as salespeopleSalespeople are already faced with extremely knowledgeable customers who ask very detailed information about specific items and know what products cost in different stores. This is just going to become more common.

LS Retail’s advice: Your employees should be at least as informed about your products as your customers. Make sure you focus on employee training during their whole career, and not just

during onboarding. Give all your salespeople a chance to stay updated with specialised courses, and keep them informed about the latest products that are coming in store.

Tech can help, too. Arm your sales assistants with a mobile POS that gives visibility into your inventory: they will be able to quickly check which products are available in store, and look up item descriptions, images and specs. This will ensure that they give well-informed shoppers the best, quickest service possible.

2. Omni-channel is the new normalThese days, a typical shopping experience may start with researching products on a smartphone while in-store, continue on a tablet and finish on the e-commerce site with a purchase that will later be picked up in a store location. The thing is, customers don’t think in terms of channels anymore - they simply look for coherent, consistent shoppingexperiences, whichever touchpoint they decide touse. But how do retailers stack up? According to aresearch by Periscope™, not so well. 78 percentof retailers admit that they are still unable to offer aunified brand experience across all channels.

LS Retail’s advice: The customer journey will only get more complex. Can you keep track of a customer’s shopping journey across different devices and in-store? Do you offer services that tie your online and offline channels, such as click & collect? Does your technology enable you to know where all your inventory is located at all times? If the answer is no, you need to do better. Start by implementing technology that integrates all your channels.

3. People are overexposed to commercial messagesToday people are constantly exposed to images and ads. As a consequence, most of these communications are ignored. In a world full of colors, sounds, images and brands, how do you make your products stand out?

LS Retail’s advice: This is where personalisation comes in. Retailers will increasingly need to optimise all their touchpoints with the goal of collecting customer data.

By implementing recommendation systems powered by Artificial Intelligence, customer information can then be used to provide each shopper with advertisements and promotions that are relevant to them –special, targeted messages that will get their attention.

4. It’s all about the experienceToday, consumers can shop endless isles of products from the comfort of their sofa. Unable to compete with the large variety, convenience and low prices of online stores, how can physical stores attract customers?

LS Retail’s advice: Physical stores need to start fulfilling new needs, offering experiences that cannot be duplicated online. “By 2020, experience will take over product and price,” says Mary Portas, one of the UK’s foremost retail and brand communication experts.

From organising fitness courses in sports equipment shops, to letting people stay in-store (and sleep in the display beds!) for the night, to opening up cafés and restaurants in fashion and grocery stores, forward-thinking brands have already revolutionised their shops. From places designed primarily to sell, stores are becoming experience centers aimed at educating and delighting consumers, giving them a sense of community, and immersing them in the brand.

To offer a great experience, retailers need to focus on two key aspects: adopting the right technology - think mobile POS, a portable service supporttool that removes the traditional barrier of a cashregister; think management systems that supportboth a retail and a restaurant setup - and havingservice-minded, knowledgeable, engaged staff

The world of retail is in constant motion, and only those who keep up will still be around to talk about it tomorrow.

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Kevin Freeguard Vice President and Managing Director, Verifone UK & Ireland

verifone.co.uk @verifone_EMEA

Delivering the promise of connected commerce

Digital desire is reshaping both online and physical checkouts. Connected commerce has moved beyond the ‘aspirational’ to become a prerequisite for modern retailers and their customers.

But keeping consumers engaged and happy in their increasingly complex and fluid sales journeys can be a challenge.

Millennials, in particular, expect payments to be instantaneous, convenient and above all painless. They also want to be seen and recognised as individuals and not purely transactions. Each sales journey is now totally unique and payments must reflect this by being unique too.

Making checkouts work harder At Verifone we understand this. We know how to harness and use technology to inspire and delight consumers. We get retailers closer to their consumers and provide them with solutions that help simplify, manage and innovate checkouts; freeing their own teams to focus on delivering new types of sales experiences.

Technical advancements in Point of Sale (POS) devices, combined with omni-channel services and apps, are allowing us to take payments to new levels. Capabilities that retailers could only have dreamt of ten years ago.

For example, across estates, big data and analytics are offering ‘unified’ customer insight. Contactless is driving faster throughput and laying the foundation for new methods of interaction with mobile devices. Meanwhile, multimedia and interactivity at the POS are encouraging sales uplift and boosting loyalty. Underpinning all of this are new transaction management and cloud services that help automate processes and simplify software updates and reporting across estates.

While embracing innovation, it’s equally important to get the basics right. To ensure speed, reliability, security and capacity, checkouts must be backed by robust and resilient gateways and hosting platforms. Verifone continues to make significant investment in data centres and network infrastructure to ensure reliability and uptime 24/7 365 days a year. We manage more than 1.5 billion transactions annually – that’s more than 3 million per day with an average transaction speed time of half a second. This helps us scale easily and keep checkouts live during sales spikes like Black Friday.

Delivering exciting new servicesAs payments become more integrated into commerce, Verifone is helping merchants to explore new ways to make their businesses more efficient, profitable and fun. For instance, we’re making omni-channel services easier – be it connecting instore, online or via mobile – with click-and-collect fulfilment, e-mailable receipts and the ability to redeem promotions from mobile devices.

We’re queue busting with mobile payment terminals and contactless payments. Taking payments to the customer and helping till points flow faster with MPOS devices like our popular e355 solution, which is ideal for boosting acceptance during peak times like Christmas when throughput is particularly high

We’re also helping retailers with consumer-facing services that recognise and reward customers – using digital loyalty and points programmes, and personalised promotional media and coupons. Our POS platforms even interface with beacons for in-store analytics or inviting customers to redeem personalised offers in real time.

But that’s not all, we can even make checkouts that help customers feel good about themselves. Providing new ways for them to give to charity, such as through Pennies. And new ways to communicate their thoughts to the retailer, for example, using TruRatings which enables POS-based customer surveys at the checkout.

Connecting pathways for successAll of this is just the beginning. The introduction of new collaborative ecosystems for software development and deployment will open the door to even more exciting services, and dramatically reduce their time to market. Soon retailers will have the flexibility to browse, choose and deploy highly targeted POS service-apps instantly, or remove them, as consumer and market needs dictate.

For Verifone, enabling all this innovation, has meant investing and thinking outside of the box. Today Verifone’s Payment as a Service (PaaS) and value-added services are as important to us as card payment transaction systems and terminals.Our expertise has evolved to cover everything from virtualisation and app development to encryption and hosting. All combining to help our merchants make their checkouts more appealing to consumers, secure and more efficient to run.

As retailers seek to make modern consumers happy, they need greater depth, breadth and capability from suppliers as well as increased innovation in delivery, integration and support.

If we’ve discovered one thing from this decade’s digital revolution, it’s that the future of payments is all about connectivity. Connecting terminals, connecting services, connecting channels, and connecting commerce. And for consumers, making the final connection between retail ‘expectation’ and real-life ‘experience’.

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The connected customer journeyExperience it today

Putting the customer at the heart of your business is the key to delivering the connected customer experience and making happy customers.Maximise the shopping experience, whether it is in-store, online, direct or via mobile.Drive profi table sales and understand the true cost of making your customers happy.

Payments: the future, new and emerging payment technologies

Digital off ers and rewards, loyalty schemes

ROI: making sure investments in systems are correct, fl exible and easy to use

Data: understanding data, and how important a single view of data is

Fulfi lment: from stock replenishment to how the end user obtains their purchase Embracing the store, online

through to fulfi lment to deliver amazing customer experiences every time

e-receipts and mobile PoS

Engage with your customers anytime, anywhere

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#AA

Complete your retail world

We create connected technologies in a size that fits you and your future plans

With services and products that help over 800 retailers reach their goals

Our unique IP is applied and available in the Cloud or On-premise

All built on powerful Microsoft and LS Retail platforms

So, you have a proven partner behind you wherever business may take you

Meet your new demand with K3 RetailConnect store to back office, warehouse to distribution, POS to mobile and offer a complete customer experience.So if you want a partner that is as passionate about your future plans as you are, connect with K3.The new possible to meet the new demand.

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GOLD

PLATINUM

Learn more LSRetail.com

GOLD

PLATINUM

Learn more Verifone.co.uk

Make happy with partner networking Take advantage of having our partners together under our beautiful roof here today and have a chat during the breaks.

Engage Connect

Thank you to our sponsors for 2017

LS Retail is a world-leading developer and provider of Point of Sale and ERP systems for retail, hospitality and forecourt businesses

Our all-in-one management systems power over 66,000 retail stores, restaurants and gas stations in 120 countries. Our customers range from small to large retailers, including several of the best-known global brands. The LS Retail solutions enable our customers to use one single platform to run their whole business, from financials to inventory to Point of Sale, in their physical stores, the e-commerce site and mobile loyalty. As a result, our solutions have helped thousands of businesses cut IT costs, reduce mistakes, gain control over their whole operation, take timely strategic business decisions and build loyalty across the channels. Our mission is to make our customers’ business easy. In order to create more innovative solutions, we are constantly investing in cutting-edge technology. That’s why our customers can decide if they want to deploy our system on-premises, in the cloud or as hybrid solutions, choosing the mix that suits them best. Thanks to our vast knowledge and experience in the retail and food service industry, we are able to offer scalable solutions to manage the complex operational requirements of organizations in diverse industries, including fashion, grocery, electronics, jewelry, furniture, pharmacy, duty free, restaurants, cafés, gas stations - and many more.

Verifone is transforming everyday transactions into opportunities for connected commerce

We’re connecting payment devices to the cloud-merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers. We are built on a 35-year history of uncompromised security with approximately 30 million devices and terminals deployed worldwide. Our people are trusted experts that work with our clients and partners, helping to solve their most complex payments challenges. We have clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions and payment providers.

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The business software suite iONE (presented by Cside Global) contains several exceptional solutions with cutting edge technologies and an exclusive focus on the furniture industry

Used by over 400 companies in multiple countries across Europe, the U.S. and Asia, iONE has only recently been introduced in the U.K. and has had a warm welcome. The iONE suite features solutions for all aspects of business, such as product information management, point of sales, price and promotion engine, etc. At its heart, a fully integrated and unparalleled product configurator that enables users to configure products in 2D and 3D (both instore and online), which can be converted into flawless sales and purchase orders. Due to its architecture, iONE plays very well with other applications, so it can either be implemented as a stand-alone or add-on solution to, for example, Microsoft Dynamics and the Magento e-commerce platform.

GOLD

PLATINUM

AGR Dynamics for over twenty years has been providing Advanced Replenishment software for Microsoft Dynamics

In 2016, it launched the Merchandising Planning software to provide the only mid-market integrated Buying and Merchandising software suite. Customer references include Bonmarche, Pets at Home, Fortnum and Mason and Countrywide Farmers. AGR have been working with K3 at Retailers in the UK for over 8 years and have a wealth of experience running joint projects which deliver the right product, in the right place, at the right time. Significant return on investment benefits are available using this best practice process with customers quoting 10% increases in turnover and up to 40% savings on inventory.

GOLD

PLATINUM

GOLD

PLATINUM

Worldpay is a global leader in payments processing technology

On a typical day, we process over 31 million mobile, online and in-store transactions – that’s around 400 transactions a second. We support 400,000 businesses in 126 currencies across 146 countries, offering over 300 different payment methods. In the UK we process approximately 42% of all transactions. So you may interact with Worldpay several times a day, every day, without even realising it. We serve all types of business, large and small, providing insights and services to help your business grow and prosper. We are the trusted payments partner of some of the UK’s largest retailers, and also hundreds of thousands of small and medium sized businesses, including over 16,000 hairdressers, over 24,000 restaurants and more than 9,000 pubs. Globally we serve some of the most innovative and fast growing eCommerce businesses out there.

GOLD

PLATINUM

The AURES Group manufactures EPOS systems and related peripherals

Aures Technologies manufactures EPOS systems and related peripherals. The open system equipment provides full POS and point-of-service - for all retail & hospitality outlets. We have global presence with a network of distributors and resellers world-wide.

Recently we received the BFM Award for Export Performance and several of our products have won the Red Dot award for design excellence. We are proud to have K3’s preferred hardware solutions.

If you want to make your software shine, you need to have hardware that shines. Find out about our range of ‘Touch the difference’ solutions - our world-beating Yuno, Sango and Nino-II/240 solutions for fixed point-of-sale and services. As well as fixed POS, we have excellent kiosk and display applications’ choices.

Then our new SWING “tablet” solution - a mobile, multi-function EPOS system designed to meet the needs of omni-channel, mobile point-of-sale and service environments. It features the highly secure POGO system – a connection and magnetic attachment module featuring built-in, retractable security locks – which is unique in the EPOS market.

This enables the tablet to auto-position on its various stands: in addition to being mobile (tablet on the user’s forearm) or stand-based (tablet attached to a built-in, foldable stand) – meaning it is a complete, compact mini-EPOS system (docking station version), or can be used in mini-pole and wall-mounted versions. The SWING is splash, dust, jolt, and drop-resistant - suitable for tough EPOS environments.

Learn more AGRdynamics.com

Learn more Aures.com/UK

Learn more Worldpay.com/UK

PARTNERIndependent fintech charity Pennies has been at the forefront of innovative giving since 2010

As the payment industry helps us all go cashless, the ability to drop a few pennies into a collection tin is disappearing; but Pennies, the digital charity box - has revived this easy, affordable and feel-good way of giving. By working with payment providers and retailers, Pennies can offer consumers a frictionless way to anonymously donate to charities by card or mobile wallet. The retailer nominates the charity, and the choice to give is always the customer’s. In Pennies’ first seven years it has facilitated 45 million micro-donations, raising £10million+ for over 200 charities.

Learn more Pennies.org.uk

Learn more Colijn-it.com

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A partner in all your Retail IT projects, AURES develops and manufactures robust, powerful and reliable EPOS systems.

We integrate the latest innovative technologies in our outstanding designs and offer you a range of complementary & tailored services.

Please speak to your Account Manager at “K3 Retai l ” for more detai ls , or to Paul Hudson at AURES Technologies 07813 150601

MANUFACTURERof remarkably different epos terminals

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YUNO-UK-advertisement300x220-oct2017.indd 1 09/10/2017 12:23:31

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Information security is critical to modern day business. 90% of large businesses suffered security breaches in 2015, and with the resulting costs averaging almost £1.5million2.

Worldpay Total provides secure, end-to-end payment processing by bringing together point of sale, integrated payments and acquiring into one complete, P2PE certified solution. Using the latest end to end encryption technology Worldpay Total helps safeguard your business from the threat of fraud. Worldpay Total is the complete payment solution for modern business - a service that connects and consolidates payments across each channel and device to make reconciliation and reporting much easier.

Total peace of mind• All your payments under one roof:

a single contract for all your card payments

• Remove keying errors by connecting your till system to payment devices

• Transactions from every channel and device managed in one place, saving you administration time

• P2PE V2 certified solution, minimising the burden of security and compliance

1. Nilson Report, June 2016 2. 2015 Information Security Breached Survey, PWC on behalf of HM Government. © Worldpay 2017. All rights reserved. Worldpay (UK) Limited. Registered in England No. 07316500. Registered Office: The Walbrook Building, 25 Walbrook, London EC4N 8AF. Worldpay (UK) Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 (No. 530923) for the provision of payment services and is authorised and regulated by the Financial Conduct Authority for consumer credit activities. Worldpay, the logo and any associated branding names are all trade marks of the Worldpay group of companies.

Payments, simplified Find out more at worldpay.com

Next Generation Payment Security with Worldpay TotalFrom the UK’s No.1 payment services provider1

Page 14: Hello · Hello & welcome New environment, new faces, new challenges abound. This is retailing in 2017. I am excited to welcome you all today to our Retail Conference, under one amazing

#AAPennies is registered with the Charity Commission of

England and Wales (charity no. 1122489).

Pennies the digital charity boxThe feel good way to give your small change a big purpose.

visit pennies.org.uk follow @pennies_orguk

#PenniesCount

Pennies gives people the chance to make private, anonymous charitable donations when they pay by

card or mobile wallet. Together with payments experts, merchants and consumers, we’re

raising millions of pounds for UK charities, and you can join in too...

Thanks so much for attendingWe look forward to seeing you again soon

Insights to remember...

ON cover

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If yes, would you prefer a ½ day or full day?

Please feel free to provide additional comments below.

Thank you, we look forward to seeing you again soon. From all in the K3 Retail team

We value your feedback

Three steps to conference happiness

Join in Add your tweets to the conversation #retailchat

Meet & LearnNetwork to your heart’s content with peers, partners and the K3 team

Make Happy…and have fun

Grab a coffee, share an insight, explore retail

Page 16: Hello · Hello & welcome New environment, new faces, new challenges abound. This is retailing in 2017. I am excited to welcome you all today to our Retail Conference, under one amazing

In the galleries of the Design Museum you can witness the evolution of product design.

We believe better retail is a journey too. A compelling experience with improvements at every step across every channel.

Talk to the K3 team today about making the most of your customer connections and meet your new demand with made to measure technology from the UK’s retail expert.

Available in a size to fit your plans now with the flex you need for tomorrow.

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