helmsman project performance diagnostic · 2018. 8. 28. · management consultants helmsman and the...

Helmsman Project

Performance Diagnostic

Are your Capabilities and Controls performing the way they need to?

Helmsman Project Performance Diagnostic2

Hard empirical data Not subjective opinion

The Helmsman Project Performance Diagnostic is based on empirical data rather than consulting opinion

Depending on the unique Complexity Profile of your project, the Diagnostic tells you whether your organizational capabilities and project controls are sufficient to ensure success.

Cut to the heart of the matterBecause the output is fact-based, not opinion-based it allows you to cut-through all the politics and perspectives and enables you to very quickly get to the heart of the matter, so you can get what you need to ensure success.

9 Years of ResearchThe Helmsman Project Performance Diagnostic was developed over a period of 9 years through formal research conducted by the University of Technology Sydney (UTS) including a $1.2 million industry and ARC Federal Government grant. This innovative, groundbreaking tool will soon become the standard for every PMO and Risk Audit Office. It is an ongoing focus for the UTS-Helmsman Centre for Mega Projects it has the potential to change the face of Project Management in Australia and beyond.

1,000 ProjectsThe Diagnostic itself is a statistical correlation between 47 Complexity Factors and 172 Project Capabilities, where up to 300,000 variables are analysed for each project reviewed. To date the Diagnostic has mapped and evaluated more than 1,000 projects and each new project uploaded to the database further strengthens the correlation algorithm and contributes to the quality and accuracy of the analysis.

Multiple Industry SectorsThe Helmsman Project Performance Diagnostic has been used to evaluate some of the largest and most complex projects in Australia across diverse industry sectors including Financial services, Telecommunications, Consumer Products, Mining & Energy, Engineering, Infrastructure and Defence.

What’s our Capability Gap?

The Diagnostic Report will show you the gap between where you are and where you need to be.172 Organisational Capabilities and Project Controls covering both ‘soft’ (humanistic) and ‘hard’ (technical) disciplines.

1000 projects

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Cut through all the opinions Get to the heart of the matter

FUTURE(Avoid Issues)

Get Air CoverGet the resources and sponsorship you need by being able to clearly explain to owners and executives exactly why their initiative is different and difficult.

CURRENT(Resolve Issues)

Get Political SpaceEnsure you have the political and financial space to operate so that you are able to make the decisions you need to make, when you need to make them.

PAST(Learn from Experience)

Continuous ImprovementConduct post implementation reviews to understand the inherent trends and capability gaps so that the right governance and controls can be identified and implemented in the future.

Setup for successUnderstand exactly what you need to be successful right from the beginning and ensure you have the right planning, the right people and the right controls in place from the start.

Recover immediate issuesGet the clarity you need to understand exactly what’s going on so that you can coach, guide and support your team and help them be successful.

Professional DevelopmentAccumulate learnings from all your previous projects so that you can understand the professional development needs of your people and put in place the right training and education.

MAN

AGE

UP

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At every stage of the project lifecycleThe neutrality of fact-based output removed from opinion, enables you to cut-through opinion, politics and perspectives and get to the heart of the matter very quickly. Because the output is fact-based, Sponsors and Team Members will see the clarity of the research and data presented, this will facilitate the changes you need to be successful.

Set up for success Improve performance Post project review


An engagement model tailored to reflect your requirements

* Excludes data collection time** Duration dependent on breadth of stakeholder engagement and depth of insights and recommendations required

The engagement model is flexible to match the size of your project and your specific needs.

4 OPTIONS DIRECT LIGHT STANDARD CUSTOM

EFFORT REQUIRED 2 hours 2 days 2 weeks 2 months

YOUR OPINIONA 1-on-1 ’Project Characterisation’

session with you

TEAM PERSPECTIVEInterviews with your your senior

team for a consolidated perspective

DATA VALIDATIONRigorous analysis of your project

artefacts to validate findings*

BROAD SYNDICATIONSocialisation of findings for agreement

across key stakeholders**


Your Project Performance Diagnostic Report

1. How difficult is my project?Complexity benchmark compared to 1,000 projects

3. Where do we need to improve?Visualise the gaps between current and required

2. How are we performing?Control sufficiency – hard and soft factors

4. What’s the priority?Understand what’s most important so you can improve performance

Over Performing As Expected Under Performing Of Concern

Overall Average

0 6 22 117

0% 4% 15% 81%

Capability Area Over Performing As Expected Under Performing Of Concern

Delivery 0 6 22 117

Design 0% 4% 15% 81%

Issue Management 0% 0% 12% 88%

Across the total range of 172 factors evaluated, Project ABC is performing at or above expectations across almost 4% of factors. Project ABC is underperforming on 15% of factors and 81% of factors are ‘Of Concern’.

Those areas with the lowest actual score as a proportion of the expected control level are outlined below. Each of these capability areas measue a higher proportion of factors performing below expectations than the overall average

As part of this review, we have elaborated on each of these capability areas as the key areas for imporvement if the project is to increase confidence in on-time delivery.

100 page report providing in-depth statistics and analysis on your project complexity and controls.


How it works

Complexity Evaluation

Controls Evaluation

Recommendations Report

Intervention & Recovery

KEY QUESTION

KEY QUESTION

KEY QUESTION

KEY QUESTION

47 characterisation questionsBenchmarked findingsResearch based result

172 project capability questionsBenchmarked findingsResearch based result

Prioritisation analysisContextual analysisSolution insights

Direction & leadershipCoaching & adviceManagement & support

How difficult is my project? (Aligned to the challenge)

What do I need to be successful? (Aligned on the requirements)

What’s most important? (Aligned on the priorities)

What’s the solution? (Aligned on the actions)

Project Performance Diagnostic

Helmsman Project Assurance Diagnostic 7

Expertise drawn from deep experience

Helmsman Project Performance Experience

$1b+ QLD GovernmentDevelopment & implementation of transport infrastructure program governance ($3B Portfolio)

Major Government UtilityEstablish Governance framework and insourcing of project management capability ($500m)

Coal Seam Gas / LNG Field Functional reviews on development, 500km pipeline, processing and storage plant construction. ($20b)

Fuel Refinery Expansion Managing Project Assurance ($500M)

ArmyReview development & acceptance of Army Attack Helicopters ($2.5Bn)

NavyFix Warship Maintenance approach across all Navy Vessels ($2.0Bn)

$250m Brisbane Port Connect MotorwayLead project governance of road infrastructure construction ($385m)

Nuclear Power Plant Review & redesign Refuelling project operations ($160m)

Off-Shore Oil Rig ProjectConstruction of Bass Strait Platform and oil drilling to production ($400M)

Major Manufacturing CompanyPlant closure and offshoring manufacturing capacity ($150m)

Major Navy ContractorReview construction upgrade of Navy frigates ($1.5Bn)

Major Army ContractorStrategy, Contract Risk, Vendor Management and Maintenance System review ($1.2Bn

Multi-Role Helicopter (MRH) Simulator development Project governance ($200m)

$50m Aircraft Launch reviewLaunch & integration of major new aircraft for international airline ($75m)

Wollongong Rail YardProject Assurance of rail infrastructure upgrade ($45m)

Newtown Station UpgradeProject Assurance of rail infrastructure upgrade ($30m)

CO2 Remediation Project Post Implementation assurance review ($50m)

International fuel supplier Capital improvement (capacity, reliability, and safety) portfolio governance. ($50m p.a.)

Hornet Simulator Improvement Project management establishment of simulator ($30m)

NavyProject assurance review of External Maintenance Period project ($15m)

$15m State public transport operatorProject Assurance of ticketing system upgrade ($21m)

Merrylands Station UpgradeProject Assurance of upgrade ($4m)

International Oil & Gas producer Project Assurance of Project Delivery Framework and Organization Design. ($40-50m p.a. Portfolio of $200K-$1.5m projects)

Maritime Services ReformStrategy & assurance of multiple maintenance improvement sub-projects ($5m)

ENGINEERING & INFRASTRUCTURE MINING / ENERGY DEFENCE

National Insurance firmProject Assurance review of demerger ($2.8b)

Major Acquisition IntegrationBetween 2 Major Australian Financial Services Co’s ($200m)

Glasgow Commonwealth Games Safety and Security Program Assurance ($180m)

Replacement Combat System Assurance review of naval combat system replacement project ($452m)

Integrated Logistics Information SystemProject Assurance review of Logistics System replacement ($253m)

Big 4 BankReview of Enterprise Project Operating & Delivery Model ($400m p.a.)

Big 4 Global Retail RolloutNew banking model across 28 countries ($100m+)

Major International CorporateReview Asia Pacific Business Transformation Project ($80m)

Smash Repair Business ModelReinvention of Smash Repair Business model for Australia’s largest car insurer ($50m)

Vigilare Control System Assurance review of multi-radar integration project ($263m)

E-Commerce Trading Hub State-wide buy facility for NSW Government ($100m)

International Oil & Gas producer Assurance of ERP Software refresh ($80m)

Big 4 Bank Strategy Execution Cultural and technical Integration of multiple acquisition targets ($50m+)

Tier 1 Life Insurance Product Build, setup & launch wealth management Co. ($35m)

VIC Govt Dept of JusticePortfolio Governance, prioritisation and delivery review ($40m)

Supply Chain InfrastructureEvaluation of end-to-end supply chain for Australia’s rice industry ($20M)

Court Admin SystemWeb-Based multi-jurisdictional system for VIC Government ($50m)

VIC GovernmentReview implementation of traffic fines enforcement & management system ($40m)

Big 4 BankReview of airline rewards affiliation Program ($29m)

International Online BankAustralian Product Launchof strategic offering ($15m)

Big 4 BankNational Document imaging & Archiving project ($13m)

State public transport operatorAssurance of Cleaning reform Project ($9m)

Tier 1 Insurance CompanyAcquisition Due Diligence project ($1m)

Tier-1 Wealth ManagementAcquisition integration of investment platform ($8m)

Tier-1 Insurance CompanyNew Insurance work management system ($4M)

Wealth Management Business - International BankReview and reset of a program for major cross business new product launch ($12m)

Big 4 BankNew Card Account Acquisition Project ($4m)

ORGANISATIONAL IT, MEDIA & TELECOMS FINANCIAL SERVICES


The UTS-Helmsman Centre for Mega Projects

Management consultants Helmsman and the University of Technology, Sydney, are setting up a centre to improve the productivity of mega- projects.

The Centre - likely to receive about $6 million over five years - will be based at the university’s business school and form a partnership with Oxford University’s Said Business School.

Bruce Ferguson, chief executive at Helmsman International, said that much of the $150 billion spent on infrastructure annually in Australia “is wasted, due to cost blowouts and inefficiencies”.

He gave as examples the Brisbane Airport link and the Chevron Gorgon liquefied natural gas project in Western Australia.

The former, he said, cost $4.1bn, but suffered from unexpectedly poor geology and problems in sourcing steel, and experienced $1bn in writedowns as a result.

Gorgon was “another prime example” - with the original budget of $US34bn blowing out to $US54bn ($75bn).

He expressed confidence that ”by bringing academia and industry together with government” the productivity of such projects could be enhanced by 5 to 10 per cent nationwide.

“That’s a potential saving of between $5bn and $15bn a year that can go back into the Australian economy,” he said.

Organisations and executives needed to “manage the wider complexities” that often caused delays and cost overruns, he said.


The Helmsman Project Performance Framework aligns three factors to ensure success:

Project Performance

Controls Competency

Complexity

Helmsman Project Performance

If you are accountable, you need clarity on hidden issues that affect project performance. Of key concern will be distinguishing the real issues from the ‘noise’; determining the value in ambiguous or contradictory reports; ensuring the right resources and sponsorship are in place; knowing when to intervene and how best to support the Project Team.

Contact

Enrique Ugarte, [email protected]

Sydney OfficeLevel 4, 161 Walker Street, North Sydney NSW 2060+61 (2) 9922 7069

Brisbane OfficeLevel 54, 111 Eagle Street, Brisbane QLD 4000+61 (7) 3012 6476

Melbourne OfficeLevel 8, 350 Collins Street, Melbourne VIC 3000+61 (3) 8676 0631

Canberra OfficeLevel 2, 16 National Circuit, Barton ACT 2600+61 (2) 6273 8858

helmsman project performance diagnostic · 2018. 8. 28. · management consultants helmsman and the...

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