help information technology department february 11, 2013 i
TRANSCRIPT
HELP
Information Technology DepartmentFebruary 11, 2013
i
Today’s Overview
New System
New Environment
BetterService
Welcome to iHelp
http://portal.megaworldcorp.com
http://portal.megaworldcorp.com/ihelp
Learning Objectives• User’s console• New Request• Online approval• Request Status
• Username– Employee
number
• Password– (iRegister)
User’s information
Chat to IT-Inquiry-Follow up-Quick fix
New Ticket-Create-Repair-Recover
Real Time -Monitoring-Approval-Status
Information-Details
HOW TO CREATE JOB REQUEST…
New Ticket
Click on the ‘drop-down’ menu
Job Type•Internet•Email•Printer•Troubleshoot•Program•N/A category
Internet
•Request New Internet Connection•Block / Unblock Website•No Internet Access Problem•Cyberoam Error
click CREATE button.
New Internet connection.
Accomplished Form
Request Confirmation
Browsing
HOW TO MONITOR & APPROVE REQUEST
There are four (4) Pending Request
To approve a request:
-click on check box
-click on check-all
-click on Approved Selected
Control No:14,13,12,11
After approval Pending Requestis now down to 3
Notice Control No. 14 is removed from the list.
Control No:13,12,11
Completed Request
List of completed Job Request that requires user’s conforme.
On Process Request
List of Job Request attended and acknowledged by I.T. Support group
CLOSING THE JOB REQUEST
Completed Request
-User will receive email regarding the completion of the Job Request
The user has one (1) completed job request.
NOTE:
The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.
Completed Request
•The details of the Job Request are listed on the confirmation form including the;
– immediate head comment
– and the I.T. support’s remarks.
• User must select from the drop-down menu his/her I.T. Rating
• Closing the Job Request means that the requirement has been served
Completed Request
Once the job request is closed;
Completed Request and Closed Request status will be updated.
Technology learning curve
Time Spent
Proc
esse
d Jo
b Re
ques
t
Create Job Request
Create Job Request
Real Time Update
Real Time Update
Technical Support Made Easy
Job Request approved
Job Request approved
Online Job Request
• Working from office• Working offsite– Request your technology
requirements
Who’s Who
Tech Support Contact information
Angelo
Email us : [email protected]
or call:867-8826 to 40local 221 / 322
Anthony
Bryan
RM
NEED HELP?
…WE ARE MORE THAN HAPPY TO HELP YOU.
THANK YOU
HELPi