helping the public sector to do better with less

VISIT 2010 – Fujitsu Forum Europe 1

Sourcing & Deployment – Room 5

Shapingtomorrowwith you.

Helping the public sector to do better with less with you.

L d S billLuud van SebillenHead of Application ServicesFujitsu Technology SolutionsFujitsu Technology Solutions

Ronnen BrunnerB siness De elopment Director

15:00 h

Business Development Director PublicSector EMC 15:00 hSector EMC

VISIT 2010 – Fujitsu Forum Europe

Helping the public sector to do better with less

Luud van Sebillen Fujitsu Business ServicesLuud van Sebillen Fujitsu

Ronnen Brunner EMC IIGApplication Services

D i I f t t


Ronnen Brunner EMC IIG

Copyright 2010 FUJITSU

Dynamic Infrastructures

How to do better with less?


The Public Sector Gap

ROIM ith

ROIB tt ith l

g

BIG

More with lessConsolidation

Better with lessConsolidationInnovationPlatformsg

ap

G

ga

PlatformsProven SolutionsSpend to SaveReductionsa

pReductions

Expectations

Budget & Ability to execute

VISIT 2010 – Fujitsu Forum Europe Copyright 2010 FUJITSU

Before 2009 > 2009

6

Did The Public Sector goals change ?

With growing debts, budgets are scarce and expenses need to be weighted heavilyweighted heavily

But is saving money more important then providing the best possibleBut is saving money more important then providing the best possible service to the public ?

Both are important but can they co-exists ?

Can the public sector afford the expected level of service ?

The challenge is how to succeed in both as there’s no other choice


eGovernment Goal Statement

Re-think how IT delivers services

Identify business processes and practices that can be streamlined

Focus resources on service delivery efforts that are most efficiently provided through direct contact versus other means

Simplify government processes

ICT will ultimately re-engineer government processes and transform governanceg


IT IS NOW MORE RELEVANT THAN EVER8

Public Sector Clouds

Community Cloud

W-Cloud (Welfare)Community

G-Cloud

y

T-Cloud (Tax)AccountantsC ( ) AccountantsJ-Cloud (Justice)

Defence Lawyers \ Law Firms


Hybrid Cloud

9

Connected Government

Connected government agencies collect, store, share, and retrieve

i f ti electronicallyinformation electronically.Internal workflows are streamlined andautomatedInternal workflows are streamlined and automated,

ensuring that proper procedures are followed and that timelines are met.

i tCitizens and businesses interact and communicate with

connected government agencies electronically via secure portals.

Connected government agencies safely and appropriately shareinformation among departments and with other agencies.information among departments and with other agencies.

Dashboards give better insight into internal operations and to give

visibilityVISIT 2010 – Fujitsu Forum Europe

citizens better visibility into government effectiveness.

10

Common Challenges in delivering ResultsTime to market is too slow

Building the needed solution is expensive

The risk the project won’t meet the time or budget ismeet the time or budget is high

Re-using the solution or parts of it is almost impossiblep

VISIT 2010 – Fujitsu Forum Europe Copyright 2010 FUJITSU11

The traditional Approach …

BuildBuyy

Custom DevelopmentCommercial Off-the-shelf Custom DevelopmentCommercial Off the shelf


Modern Custom AssemblyConfigured from pre-defined plans, options

Reusable, configurable design plansg p

Pre-built components for i k li bl blquick, reliable assembly

I t ti l b tIncorporate vertical best practices

Latest innovative technologies


xCP Delivers

Lower Cost andResourcesCut your development time in half

AgilityAgilityDeliver on requests in days, not weeks [or months]

L Ri kLower Risk Reducing risk of project failure, operations and maintenance


p

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One Platform to support multiple solutions

Integrated Court Case Management

Investigative Case ManagerI d Eli ibili P i

Interagency Case Integration Framework

Offender (Jail/Corrections) Management

Integrated Eligibility Processing

Unemployment Case Management

Licensing and Permitting Virtual Repository for HealthInvestigative Case Management

Tax and Revenue Modernization

Virtual Repository for Health Information

Health Information/Insurance Exchanges

D i LiContracts Management

Accounts Payable

Correspondence Management

Drivers Licenses

Intelligent Transportation Systems

Enterprise Plant and Facility Management


ECM Shared Services/Private Cloud

Change of Life Events

Management

15

Citizen Service Delivery Benefits?

Productivity - reduce time spent per case 50%

free up clerks, assistants, and administrators thru use of automated administrative work now automated by utility processes p , , y y p

Backlog Reduction/Speed - reduce case backlog 25%

speed case processing using workflows, build court case virtual records and share with stakeholders p p g g

Decision Quality - reduce continuance by complete case files

accelerate judge’s work, capture decision and kickoff downstream processes

Internal Visibility - improve operational planning

improve Court administrators ability to proactively manage cases, intervene to break log jams and provide dashboards

Improved Service/Transparency - share content externally

accelerate flow of information to prosecutors, police, investigators, and others who can now be more effective and productive

Reduced Risk – speed eDiscovery

Access virtual case files with comprehensive information from initial contact through resolution.


xCP by example: Investigative Case Management (ICM)

O t Si l t B fitOne easy to use system

Police OfficersDetectives

Single systemWeb BasedEnd to end case management

BenefitsTask management

• Delegation of tasks through shiftsDetectives

Victim Support Unit

Manage all information for investigation

management• Register crime• Auto creation of artefacts• Integration with other

t i

Reduced Training• Wizard driven• Automated

Si l i t f tfor investigationReduce number of systemsAvoid re-keying of

systems – eg mapping• Witness support tracking• Linking of related cases• Support for all types of

Single point of entrySingle view of investigations

• Access to whole case irrespective of roley g

information

Track and Monitor cases

artefacts (eg multimedia)• Tasking• Scanning of paper• Integration with external

• Single point for case artefacts

• Portal to legacy systems• Removal of paper

Management reports • Auditing• Case auditR l ti l t

Integration with external systems – eg CMS

What did we doBurglary Scenario

Removal of paper • Can manage physical

evidenceEnabling centralisations

Automates tasks forReal time alerts

Produce bundles for the Prosecution

Direct feedback from team

How much effort30 man days of

• Automates tasks for screening

• Service center approach (egpaper capture)

Flexible


Avoid re-keyingRemove sensitive information

30 man days of effort

Flexible • Easy to change

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ICM – Managing the case


AND still, Paper-based Processes …… don’t support efficiency and service delivery

SlowInsecure SlowExpensiveDi dInefficientExpensiveDisconnectedInefficientGrowing

No BackupGrowing


No Backup19

Fujitsu can help you in the full life cycle



SECDOCS


Questions & Answers


Questions (in case ....)Q: What about supporting other vendors such as OpenText?

Answer: We have strategic partnerships with EMC, Microsoft and SAP; With these vendors we are investing and ramping up skills. Based on the customer situation we will consider other platforms; g p g p p ;e.g. With one of our customers we are deploying Open Source / Alfresco

Q: What about providing solutions in the private sector?

Answer: We actually have huge track-record in other verticals such as the banking and retail sector. For today we wanted vertical focus in the presentation but we are ready and capable to support other verticals. Actually the challenges and solutions in private sector are quite comparable.

Q: What about Cloud?

Answer: Current demand is still considering the more traditional project and outsourcing approach; however, we expect cloud to be the delivery model of the future for applicationso e e , e e pect c oud to be t e de e y ode o t e utu e o app cat o s

Q: Seems a complex relationship between Fujitsu and EMC?

Answer: No not at all. When large internationals partner; in some domains they compete and inAnswer: No not at all. When large internationals partner; in some domains they compete and in some they collaborate. Fujitsu and EMC IIG agreed a strategic partnership for selected Geo’s and Verticals and already have large track-record together

Q


Q: ...

Answer: ...

Britisch LibraryFujitsu scanners help The British Library digitize its Document Supply Service

The British Library is the national library of the United Kingdom and is one of theworld's greatest research libraries. It is a large reservoir of knowledge as well ashousing some of the most important literary works ever conceived. Everything fromShakespeare's Folio to Da Vinci's notebooks, and a collection of printed booksand manuscripts dating back as far as 300 BC, are kept at this institution.

Moving away from traditional methods The British Library receives over one andh lf illi t f t ll th ld f ta half million requests a year from customers all over the world for access to

research articles and over 80% of those requests are for a surrogate copy of anitem in the Library. In the past, the librarians would photocopy the required itemand mail it out to the customerand mail it out to the customer.

The British Library replaced all of their photocopying units with 110 Fujitsu imagescanners These scanners allowed for image capture on a much broader scalescanners. These scanners allowed for image capture on a much broader scaleand their image processing function allows for automatic adoption of the qualityof the original document. 70% of all output from the Library is now digital.


http://www.fujitsu.com/emea/news/casestudies/fel-en_british-library.html

NATO EIM – Business Requirements

NATO HQ wishes to dramatically improve information exploitation in order to significantly

improve Collaboration & Consultationimprove Collaboration & Consultationhelp make decisionsdeliver policy and guidance to their staff

As such, an Enterprise Information Management Programme has been initiated to take into account:

The central role of informationThe central role of information (ability to create, find and exchange)The diversity of users (casual users, temps, on-site/off-site)(intuitive, adaptive and dynamic)Th f i f i d di li iThe management of information and according policies(present, retrieve and secure)

I l t t h l hit t & i f t t t tImplement a technology architecture & infrastructure to support an Information Management solution and strategy for 2,000 staff


Solution Architecture Model Overview

Microsoft SharePoint (Usability, collaboration, Office integration)

Microsoft has become a de-facto standard for collaboration on the market during the last 2collaboration on the market during the last 2 yearsFujitsu experience with SharePoint integration to meet military customer requirements

K2 BlackPearlK2 BlackPearl(workflow – integrated with SharePoint)

Pre-integrated with Microsoft SharepointEasy to use workflow designer for end-users (à la Office)Fujitsu experience with SharePoint integrationFujitsu experience with SharePoint integration at UK Ministry of Defence

Autonomy IDOL (Search Engine – integrated with SharePoint)

f SPre-integrated with Microsoft Sharepoint(and with SAP for future extension)Fulfils all Enterprise Search requirements from the outsetFujitsu experience with SharePoint integration at UK Ministry Of Defenceat UK Ministry Of Defence

EMC/Documentum(Back-office secure document management)

Documentum provides a robust secure t t t l tf th t h b


content management platform that has been successfully selected for similar military environments

KELA project FinlandNation-wide virtual patient record archive

Business Drivers– KELA selected EMC information infrastructure as the

t f th ti l ti t d hicornerstone of the national patient records archive

– KELA achieves improvements in patient service, diagnostic

excellence and other areas of service delivery such as the

electronic prescription service

– Built Documentum Repository integrated with Symmetrix and

Centera to create national patient record archives.

– 300,000 healthcare professionals and 6 million Finnish citizens

benefit from a single online information source.

» eArkisto : national patient record archive

» eResepti : national eprescription database

» eKatselu : national citizin eAccess to patient record


record

29

Regional Public Television of Madrid

Business Drivers• Telemadrid selected Documentum xCP as its corporate documentmanagement and application composition platform

• Low cost capability to develop any kind of case managementLow cost , capability to develop any kind of case managementapplications easily as main key factors to select the technical solution

• Quick results with high impact on business to get a progressive documentmanagement involucration of rest of the organization

Solution – Project Delivery• Documentum xCP• Fujitsu´s services formasive document´s digitalization

Results• 40 days to develop and deploy Contracts & Legal Archives Management:

• 320.000 digitalized documentsg• Electronic signature• Third parties (contents supplyers) involved in the processmanagement

• Completed automatization of Contracts and Legal archives p gmanagement

• New projects already launched for:• Finance department ‐ Regulations and security policies• Multimedia content management ‐ Engineering area


g g g

First Documentum xCP go‐live project in Spain30

University of Cukurova Hospital, TurkeyNeeds :

PACS, RIS and Hospital Management System consolidation in secure storage environment and high performance

Solution:Solution:1 X ETERNUS DX440

1 X ACM LocalWe have competed

against HP and1 X ETERNUS LT40

5 X Primergy RX300 Servers

against HP and IBM !!

Why ETERNUS :Disk Encryption and Advanced Eternus Security tools

ETERNUS Data Block Guard

ETERNUS DX400 f d


ETERNUS DX400s performance records

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Point Based System – UK Border AgencyUK Border Agency (UKBA) is part of the Home Office, and is responsible for securingthe country’s borders and controlling migration into the UK.

F d i A il 2008 thi l b l i ti h 25 000 t ff d t i l lFormed in April 2008, this global organisation has 25,000 staff and operates in localcommunities, at UK borders and across 135 countries worldwide. UKBA managesborder control in the UK, enforcing immigration and customs regulations. UKBA alsoprocesses requests to enter or stay in the UK as well as citizenship and asylumprocesses requests to enter or stay in the UK, as well as citizenship and asylumapplications.

For many years migrants have entered the UK via disparate routes In response toFor many years, migrants have entered the UK via disparate routes. In response togovernment policy, UKBA required a new system to introduce more efficient andobjective application processes and enable better targeting of migrants.

PBS ensures that migrants from outside Europe have the skills that the UK needs.

Fujitsu has designed, developed and currently supports the case managementFujitsu has designed, developed and currently supports the case management applications, portals and infrastructure of the new tiered Points Based System (PBS) which is the most radical re-working of the UK government’s immigration system for a generation.


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