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Helpsheet: Guide to MyRHI A helpsheet explaining how to use the Domestic RHI’s online Portal

Contents

Section 1: What is MyRHI? ....................................................................... 2

Section 2: Forgotten Password ................................................................. 2

Section 3: Welcome page ........................................................................ 3

Section 4: My applications ....................................................................... 3

Section 5: Uploading documents to support your application ......................... 4

Section 6: Complete metering questions .................................................... 5

Section 7: Payment Schedule ................................................................... 5

Section 8: Personal details ....................................................................... 6

Section 9: What happens if you have account administrators ........................ 6

Section 8: My Password ........................................................................... 6

Section 9: Bank details ............................................................................ 7

Section 10: Make an additional application ................................................. 7

Section 11: Submit my meter readings for payment .................................... 7

Section 12: Annual declarations ................................................................ 8

Section 13: Metering and Monitoring ......................................................... 8

This guide is for you:

Please give feedback on how our guidance could be improved or on content you’d like to

see added, to Suggestions.DomesticRHI@ofgem.gov.uk

We update this guide regularly. Check our website for the latest version, to be sure

you’re reading the most up-to-date information.

Version 6.0 April 2019

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Section 1: What is MyRHI?

MyRHI is an online portal that, once you’ve applied to the Domestic Renewable Heat Incentive (Domestic RHI), you can use to view and manage your account.

You’ll have your own profile page on MyRHI, holding your personal information, the details for

your application and your payment schedule. You can sign in with the email address and the password you created and used during your application.

Please be aware that MyRHI is not compatible with some internet browsers.

Section 2: Forgotten Password

If you have forgotten your password, click on the

‘forgotten password’ link on the MyRHI log in page

and enter your email

address. We’ll send you an email with a URL link to

reset your password. The email may have gone into your junk mail folder.

Please allow up to 10

minutes for the confirmation email to

arrive in your inbox. Once it has arrived, click the link to reset your password.

The link will expire if:

You request a new link

48 hours passes, or;

The link is clicked

If the link expires, you’ll need to request a new one

again through the MyRHI sign in page.

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Section 3: Welcome page

Once logged in, you’ll see your member ID number

(or ‘MID’). Use the tabs on the left to navigate

through your profile by clicking them.

This page will display any

notifications, such as

reminders to submit your annual declarations.

It’s also where you’ll see

alerts, such as if your application is under review

or if you are selected for audit.

Section 4: My applications

This section is useful if you’re managing multiple

properties. It contains the details for each of your

applications, as well as the status of any pending.

Find your RHI number(s)

here. All RHI numbers are

6 digits long, and begin with an ‘A’.

You can also view each

application’s statement of eligibility and metering

statement (if applicable), which provides important

information about your

participation in the scheme.

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Section 5: Uploading documents to support your

application

If your application is

being reviewed by our team, you may be asked

to upload additional evidence on MyRHI. You

can do this by logging into the MyRHI portal and

clicking on "Upload Documents".

Clicking the link will take you to the upload page

where you can either drag the required

documents into the "drag

and drop" box or by clicking "browse" and

selecting the correct file from your documents.

When you have entered

all the necessary

documents, press the "upload file" button and

finally the green "Submit for Review" button to send your evidence to us.

Please note that there

are limits to the maximum size of

document that can be uploaded (25mb).

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Section 6: Complete metering questions

If you have metering for payment and didn’t have

a copy of the Installer Metering Questions

(IMQs) at the time of your application, you

need to complete the metering questions

through MyRHI within

three months of your application date.

You’ll need the copy of

the IMQs provided by your installer in order to

answer the questions. We

have different IMQs for different technologies.

You can find the IMQs for biomass here and the

IMQs for heat pumps here.

Then, go to ‘My applications’ and click on

Complete IMQs button. If you’re successful, you’ll

receive your ‘metering statement’ along with

your ‘statement of eligibility’.

Section 7: Payment Schedule

Here you can see details

of how much you receive each quarter and when

your next payment is due. By clicking the

quarterly payment

amount you will see a breakdown of how your

payment is calculated and be able to view your

entire payment history.

You can export your

payment schedule into Excel by clicking on the

button.

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Section 8: Personal details

Use the Change button to update your contact

number(s) or email address.

If you are an organisation

Registered Social

Landlord (RSL), this page will say ‘Organisation Page’.

Keep your login details safe.

Section 9: What happens if you have account administrators

Organisations will be able

to create administrators to add, edit and amend applications.

Account administrators

maintain the account and interact with Ofgem on a

regular basis (We ask you to add at least two account administrators).

Administrators will

require a unique email address and contact

number.

Section 8: My Password

You can also change your password through MyRHI.

Click the Change password button if you’d like to update it.

If you’ve forgotten your

password, see our section above on forgotten

passwords. Please keep your login details safe.

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Section 9: Bank details

To update your bank details use the Change button.

Changing your bank details

will trigger another bank check so we can validate the

account. As a result your

payments may be temporarily suspended while we conduct these checks.

You’ll need to send us a hard copy of your bank

statement and ID for us to

process the change.

Section 10: Make an additional application

This option allows you to

create a new application.

Some questions will be already populated to help

speed up your application, but you will need to

complete the rest.

Section 11: Submit my meter readings for payment

If you’re metered for

payment, you’ll find your

metering information once you click your application

number here. Here you can submit quarterly meter

readings and view your timetable for submitting

future readings.

This includes your timetable

for submitting readings and any readings you have

submitted. To submit meter readings follow our

Helpsheet: How to submit a meter reading

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Section 12: Annual declarations

Once a year, around the same time you submitted

your application, you’ll need to complete your annual

declarations. You’ll have to do this every year you’re a

member on the Domestic

RHI scheme.

This is to prove to us that you’re still compliant with

the scheme requirements and that you remain eligible

to receive Domestic RHI payments.

For step by step instructions on how to fill out your

annual declarations, please read our Helpsheet: how to

complete and submit your annual declarations.

Submitting annual declarations is one of your

ongoing obligations. If you

fail to comply, your payments will be suspended

and you may be revoked from the scheme.

Section 13: Metering and Monitoring

If you have a Metering and

Monitoring Service Package (MMSP), you can find

information on it in this tab.

If you’re interested in

applying for a MMSP, please read our Factsheet:

Metering and Monitoring Service Package for the

Domestic RHI.

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Guide Material

See our website:

Domestic RHI Non-Domestic RHI

Domestic RHI Factsheets:

Factsheet: The Renewable Heat Incentive-

Domestic or Non-Domestic?

Factsheet: A Metering and Monitoring

Service Package for the Domestic RHI

Factsheet: Tariffs and Payments

Factsheet: Do I Need Metering?

Factsheet: Introduction to Assignment of

Rights

Domestic RHI Essential Guides:

Essential Guide for Applicants Essential Guide for Installers Essential Guide to Metering Essential Guide to Optional Monitoring - Metering and Monitoring Service Package (MMSP)

Domestic RHI Reference Document:

Domestic RHI Reference Document

Find out more

See the Department for Business, Energy &

Industrial Strategy (BEIS)

Domestic RHI Payment Calculator

Ask your installer to fill out and leave for

you the:

Installer Checklist

Microgeneration Certification Scheme

(For a list of MCS certified products and

installers information on MCS standards)

How do I keep informed?

If you wish to receive updates as they

become available, please subscribe to our

RSS feed on our Documents and videos

webpage or subscribe to our Domestic RHI

quarterly newsletter.

For Help

For queries regarding Domestic RHI Scheme

requirements and eligibility and for free

impartial general information on how to save

energy in the home:

Energy Saving Advice Service

Email: energy-advice@est.org.uk

Home Energy Scotland

(Scotland) 0808 808 2282

Calls are free from landlines and most

mobile networks

Online email form

For consumer protection information

Renewable Energy Consumer Code

(RECC)

Website: www.recc.org.uk

Phone: 0207 981 0850

The Home Insulation and Energy Systems Contractors Scheme

(HIES) Website: www.hiesscheme.org.uk

The Glass and Glazing Federation (GGF)

Website: www.ggf.org.uk

If you need help with a Domestic

RHI application:

Domestic RHI Applicant Support Centre

Telephone: 0300 003 0744

Email: DomesticRHI@ofgem.gov.uk

For opening hours, please see our website.