HENRY MINTZBERG

Critical Evaluations in Businessand Management

Edited byJohn C. Wood andMichael C. Wood

Volume I

RoutledgeTaylor & Francis Croup

LONDON AND NEW YORK

CONTENTS

Acknowledgements xiiiChronological table of reprinted articles and chapters xvii

General introduction 1

VOLUME I

PARTILife and times 7

1 Henry Mintzberg: a profile 9CHARLES HAMPDEN TURNER

2 Guru against the grain ,, 23ROBERT COLLISON

3 Mintzberg: the insightful manager 28DONNA BROWN

4 My way p 32HARVEY SCHACHTER

5 Interview with Henry Mintzberg 40JASON KIRBY

6 Mintzberg's moral maze 42CAROL KENNEDY

7 P r o f e s s o r H e n r y M i n t z b e r g : i f I h a d t o s t a r t a g a i n . . . 4 5HENRY MINTZBERG

8 Troublemaker 46SHARDA PRASHAD

CONTENTS

PART 2

Key writings 49

9 Review of Understanding Management 51BENJAMIN SCHNEIDER

10 Review of The Structuring of Organizations: A Synthesisof Research 55JERALD HAGE

11 Review of Mintzberg on Management: Inside Our StrangeWorld of Organizations 60JANET L. KOTTKE AND DIANE J. PFAHLER

12 Critique of Henry Mintzberg's 'The Design School:reconsidering the basic premises of strategic management' 65H. IGOR ANSOFF

13 Learning 1, planning 0: reply to Igor Ansoff 85HENRY MINTZBERG

14 Design, learning and planning: a further observation onthe Design School debate 91MICHAEL GOOLD

15 Review of Mintzberg on Management: Inside Our StrangeWorld of Organizations 93DIANE ENGLAND OLS.ON

16 Review of The Rise and Fall of Strategic Planning 95NOEL CAPON

17 Questioning authority 99VADIM LIBERMAN

18 Management as life's essence: 30 years of The Nature ofManagerial Work 103PABLO MARTIN DE HOLAN AND HENRY MINTZBERG

19 Managerial correctness 111A. J. VOGL

20 Understanding management: Henry Mintzberg on the activitiesof managers. Review of The Nature of Managerial Work 120PAUL G. THOMAS

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CONTENTS

21 MBAs with a heart 127STEFAN STERN

22 Questioning Mintzberg's educational philosophy: criticalcomments on Managers Not MBAs 130LEX DONALDSON

23 Giving credits where credit's not due? 138MICHAEL L. BARNETT

24 Review of Henry Mintzberg: Managers Not MBAs 151JILL SHEPHERD

25 Jerry Jurgensen, Chief Executive Officer of Nationwide,on Mintzberg's Managers Not MBAs 153ROY J. LEWICKI

26 Leadership: Henry Mintzberg - engaging leadership 158STEVE COOMBER

27 Managers, theory, and practice: on what do we baseexperienced reflection? 162DENISE KLEINRICHERT

28 On Managers Not MBAs 166LAURA D'ANDREA TYSON

29 Telling it like it ought to be 170RAYMOND E. MILES , ,

30 The food's no good and they don't give us enough: reflectionson Mintzberg's critique of MBA education 174DANIEL C. FELDMAN

31 When Henry Mintzberg writes, people react 181WALTER NORD

32 Review of Managers Not MBAs: A Hard Look at the SoftPractice of Managing and Management Development 183JAMES CUNNINGHAM

33 Review of Strategy Bites Back: It is a Lot More, and Less,Than You Ever Imagined... 186OFER H. AZAR

34 Review of Managing 194GARY B. BRUMBACK

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CONTENTS

35 Review of Managing 198

DONALD NORDBERG

PART 3

Key themes 20536 The case for corporate social responsibility 207

HENRY MINTZBERG

37 Crafting strategy 229HENRY MINTZBERG

38 Managerial roles: Mintzberg and the managementprocess theorists 246NEIL H. SNYDER AND THOMAS L. WHEELEN

39 Studying deciding: an exchange of views betweenMintzberg and Waters, Pettigrew and Butler 257HENRY MINTZBERG, JAMES WATERS, RICHARD BUTLER

AND ANDREW PETTIGREW

40 Managerial research and management development 274QUENTIN WILLIS

41 The pitfalls of strategic planning 287HENRY MINTZBERG

42 The fall and rise of strategic planning 304HENRY MINTZBERG

43 Programmed strategic decision making: the view fromMintzberg's window 315DAVID CRAY, GEORGE H. HAINES JR AND

GEOFFREY R. MALLORY

44 Customizing customization 338JOSEPH LAMPEL AND HENRY MINTZBERG

45 Some surprising things about collaboration: knowinghow people connect makes it work better 353HENRY MINTZBERG, DEBORAH DOUGHERTY,

JAN JORGENSEN AND FRANCES WESTLEY

46 Managing on the edges 366HENRY MINTZBERG

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CONTENTS

47 Ten strategic audit questions 391PAUL J. GORDON

48 Mintzberg's 'Pentagon' and organisation positioning 405WILLIAM A. DRAGO

49 The foundations of strategic management (Part 1) 418RICHARD BULL

50 The foundations of strategic management (Part 2) 426RICHARD BULL