Dear residents and families, The entire team here would like to wish you and your family a happy and healthy holiday season. We hope your celebrations are filled with plenty of food, family and laughter. And we wish you all the best as you embark on 2020! Thank you for making 2019 such a wonderful year here! Your energy and enthusiasm make our community such a vibrant place to live and work – both during the holidays and throughout the year. During this time of year, we also want to make sure all of our residents stay safe when coming and going. So please make sure that you and your loved ones are dressed appropriately for the cold weather, with a good coat, hat and gloves. And don’t forget to wear shoes with good traction to help prevent slips! Happy holidays!

Stay up to date on news and happenings in the community by liking Heritage Senior Living on Facebook and following us on

Instagram and Twitter (@Heritage_Senior).

3585 S. 147th St., New Berlin, WI 53151 | 262-789-6600 | heritagesenior.com

The Heritage Senior Living Mission: To provide the highest standard while protecting, cherishing, and dignifying the knowledge, value, and joy of

our respected residents.

Heritage at Deer Creek Assisted Living and Memory Care Community

Heritage Newsletter

Letter from the Director

Connie Knapp

Our Veterans, Our Heroes On November 11, we honored our veterans with a pinning ceremony performed by one of our partners, Horizon Hospice. We also dedicated a wall in honor of their service. Here at Deer Creek, we have 16 residents, three staff and one UWM intern who are veterans. Thank you all for your service!

Connie Knapp Executive Director

December 2019

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Our Quality Promise to You

Our quality promise starts with commitment. Heritage Senior Living is committed to listening to YOU. Got an idea? A suggestion? We want to hear it. Quality matters so we appreciate your ideas and input. Whether you are an employee, a resident, a family member or a visitor, let us know. Email us at: quality@heritageal.com

A Message from the Wellness Team

A Message from Culinary

Brian Bercher Executive Chef

Kamia Monet Beasley Director of Nursing

Reduce Your Risk of Falls this Winter

There’s nothing like an unexpected fall to ruin the holiday season. But about one in four seniors will experience a fall this year, which can lead to serious health issues like hip fractures and head trauma. The good news is that there are things you can do to reduce your risk of a fall so you can get back to enjoying the holidays with the ones you love. • Talk to your doctor about medications and conditions that may put you at risk. Medications that cause dizziness and conditions that

affect your balance (like diabetes, heart disease or nerve issues) are good things to discuss, as are any eye issues. • Keep active with exercises that improve strength, balance and coordination, like walking or tai chi. If you’re nervous about doing these activities on your own, physical therapy could help. • Remove clutter and tripping hazards like cords, boxes or stacks of papers, and keep your home well lit.

• Wear sensible shoes with a good grip and avoid baggy clothing. • Stand up slowly and take your time while walking around.

As holiday decorations start to go up and the ground is increasingly covered in snow, the world starts to seem a little more magical! So why not take this opportunity to add a holiday twist to your diet and make mealtime a little more magical, too? Is your morning oatmeal a little boring? Brighten it up with some festive red and green apples to get into the Christmas spirit .

Turn Your Favorite Foods Festive

Similarly, rice isn’t usually the most exciting dish on the menu, but why not spruce it up with some chopped green and red bell peppers? Bring some of that nostalgic candy cane flavor into your day with some peppermint tea. Dried peppermint leaves – with dried cherries and oranges, if desired – make for a great after-dinner drink that also helps aid digestion. You could also try a warming

chai tea. With spices like cinnamon and cloves, it smells like Christmas in a cup. Plus, it’s good for your heart!

Alesia, Shaina and Maria, UWM Social Work Interns

UWM Social Work Interns Train at Deer Creek

This semester we are pleased to have three UWM social work interns here who are all working toward their master’s degrees: Alesia, Shaina and Maria. During their time here, the trio will helping complete assessments, as well as assisting with programming. Maria, as one of her projects, has picked up where our previous intern, Abby, left off and revamped our Moments in Time Music program, which provides individual playlist music for our CBRF residents. It’s great to have you here, guys!

Upcoming Staff Training

We’re Looking for Volunteers! We are looking for people to volunteer at our community. If you are interested in helping out, please call us at 262-789-6600.

Octavia Johnson RA Supervisor/Mentor

Octavia, an RA supervisor and mentor, has been with us since 2016. With her friendly disposition, Octavia provides excellent customer service for our families. She is kind and compassionate with residents, while being a great mentor and trainer to new staff. Octavia has received many Awesomeness cards over the year from families, staff, and outside professionals. She will take on extra work when needed and has been willing to work all shifts in a pinch. She aspires to become a

Employee of the Month: Octavia Johnson

nurse and we know she will do excellent in that role. Thank you for everything you do, Octavia!

Staff Updates

Staff Member Spotlight

Moments in Time How to use and document the Moments in Time personalized music program Hoyer Lift Transfer How to safely use the Hoyer lift The Living Gems Refresher on our Memory Care Gems program

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Keepin’ Fit

One of our most popular activities has become our daily fitness program. Pictured below is just a small section of our class as the room fills up. If you haven’t already, come check it out! We cater to all ability levels. It’s a great way to keep your body moving!

Last Month in Pictures

A Spirit of Gratitude

In keeping with the season of Thanksgiving, our residents had a fun craft where they decorated pumpkins with reminders of all the things they are grateful for.

Left: Natalie, LaVilla and Kathy are proud of their efforts. Right: Barb and Bev count their blessings.

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Last Month in Pictures

Resident Birthdays Welcome to our New Residents! Elaine J.

Dorothy O. Phyllis W.

Heritage Holiday Card Project

Deer Creek residents joined with the rest of the Heritage communities to compete in designing our company’s holiday card.

Above: Betty, left, and Joan come up with good ideas. Below: Residents concentrate hard with the holidays in mind.

Bill N. – 12/08 Sally S. – 12/15

Mary N. – 12/26

Handling the Holidays on Wednesday, December 4, from 4-5 p.m.

Holiday Open House on Saturday, December 7, from 1:30-3:30 p.m.

Family Council on Tuesday, December 10, at 6 p.m.

Memory Café Holiday Workshop on Thursday, December 12, at 2 p.m.

Resident & Family Holiday Party on Wednesday, December 18

Enhanced Care at 5 p.m. | Memory Care at 7 p.m. | Assisted Living either 5 p.m. or 7 p.m

For more information, email lschroeder@heritageal.com or call 262-432-0222.

Upcoming Events

Write us a Review! We want to hear from you! If you’re pleased with your

experience at Heritage, let us know by writing us a review online. You can find us on various websites,

including Facebook, Google, Yelp and more.

And don’t forget to like us on Facebook and follow us on Twitter (@Heritage_Senior)

to stay up to date on Heritage news and events.

Friends and Family Referral Program If you refer someone who moves into one of our Assisted Living or Memory Care communities, you’ll receive $500 toward your next month’s rent! If you refer 2 people, you’ll receive $1,000 ($1,500 total) and if you refer 3+ people, you’ll receive $1,500 ($3,000+ total)!

Heritage Core Value of the Month: Innovation Innovation means continually working to develop new or enhanced solutions in order to better meet the needs of those who live and work in our communities.