HERO HospitalityAn innovative hosted PBX solution for the hotel industry

A Smarter Hotel Phone System

Based on Dialexia’s award-winning Hero Hosted PBX software,

HERO Hospitality is a hosted VoIP solution built specifically for

hotels & other hospitality environments. It offers industry-leading

phone system management & billing capabilities, in addition to

providing hotel operators with useful customer care &

productivity tools aimed at reducing costs and better serving

guests.

HERO Hospitality is compatible with a broad range of hotel

phones & property management systems and can be scaled to

accomodate any number of lines, anywhere in the world.

Easy management on any scale

Second-to-none affordability

Cutting-edge functionalities

About HERO Hospitality

HERO Hospitality is an entirely virtual, windows- or web-based applicationdesigned for easy use by front desk clerks & other hotel staff.

Based on Dialexia’s award-winning HERO Hosted PBX software, It providesreliable, hassle-free hosted PBX services to hotel operators of all sizes, who inturn save on the expenses of running their own in-house PBX phone systems.It offers advanced real-time monitoring, an integrated billing system andnumerous productivity functions to help hotel operators manage their phonesystems with great ease & efficiency

Automated Wake-up calls

One-touch check-in & check-out

Do-not-disturb notifications

Mini-bar status / display

Room occupancy status/display

Call budgeting tool / Cost calculator

911 call front desk alert system

Integrated billing

Voicemail & messaging

Web-based administration

Call privilege management

Third-party integration

Music on hold

Cost & statistics reports

Device provisioning

Failover Support

The HERO Hospitality software can integrate with numerous hotelsoftware systems, or be used as a stand-alone management systemthrough its’ user-friendly web interface. The functions listed below canbe triggered directly from within the software by a front desk clerk orhotel employee:

Checking in & checking out hotel guests.

Configuring room phones (language, voicemail, etc)

Updating housekeeping status

Scheduling wake-up calls for guests

Monitoring calls for billing purposes

Managing phone permissions

In addition to playing a central communications role, HERO Hospitality actively contributes in the routine administration of hotel affairs. As such, it helps operators boost their productivity, limit the impact of human errors & serve guests more efficiently.

Productivity & Customer Service Tools

HERO Hospitality offers reimagined front desk capabilities andintuitive, easy to manage billing features, as well as quick access torelevant network information: The extensions assigned to each room,availabilities in real time, and more.

Cutting-Edge Management Features

Being entirely software-based, HERO Hospitality is easier to manage and control than a traditional PBX and requires no training

whatsoever.

A software-based phone system offers endless scale possibilities. With HERO you can add phones and lines as you go along without

being limited by the ports or processor on the appliance.

Operating in a hosted PBX framework, HERO completely eliminates the need for additional hardware, in addition to

helping keep management and energy costs low.

With HERO, operators gain full control over the use of their phone lines: Phone rates can be set on a per-guest basis &

adjusted any time throughout the year.

HERO compiles and organizes customer & phone usage data, which in turn can be used to generate useful stat reports &

analyses.

HERO Hospitality is fully compatible with a wide range of hotelphones, including analog & IP phones, mobile phones, hotelterminals and operator consoles. Devices configured for usewith HERO benefit from a number of premium functionalitiesaimed at providing guests with a rich experience:

Analog phones offer reliable performance in ahosted PBX environment, allowing hotel operatorsto get the most out their existing PBX hardwarewithout falling behind in terms of technology &customer care.

Premium Guest Phone Features

Industry-best affordability for local & long-distance calls.

One-touch check-in & check-out.

Wake-up call / Room service alerts.

Do-not-disturb notifications.

Housekeeping alerts & planning.

Automatic front desk notification on 911 calls.

WebRTC is an open-source project for browser-basedreal-time communications by Google. Released in May2011, WebRTC supports browser-to-browserapplications for voice calling, video chat & P2P file-sharing without plug-ins.

WebRTC Innovation

camera & microphone access.

Peer-to-peer data-sharing.

one-click audio & video calls.

HERO Hospitality will introduce users to exciting newWebRTC-enabled features aimed at raising hotel customerservice & productivity levels to new heights. Featuresavailable via web browser will include:

Designed to offer the utmost flexibility to buyers, HERO is compatible with a variety of phones & can be easily scaled to suit your needs.

HERO operates via hosted PBX - the most reliable, secure & hassle-free network option available in today’s market.

HERO allows operators to benefit from powerful VoIP features like integrated billing, management & customer service tools.

100% software-based, HERO Hospitality can be purchased outright for a fraction of the cost associated with traditional PBX upgrades.

A Powerful Business Solution Designed with ease of use & cost-effectiveness in mind, HERO Hospitality includes

special hotel features and allows you to replace your old and expensive Hotel PBXwith a more functional & affordable alternative.

Whether you decide to re-use the existing analog phones in your hotel rooms, orto upgrade to IP phones, Dialexia’s hosted PBX application will allow you to accessspecial VoIP rates from your service provider and reduce phone bills by up to 50%,and release you from Hotel PBX maintenance costs and/or lease rates -forever.

About Dialexia

Dialexia is an award-winning Canadian telecommunications software &services company specialized in the development of innovative VoIPbusiness phone solutions for corporations, small businesses & telephonyresellers alike. The company also provides custom-built PBX applications tomeet the needs of clients in specific sectors, notably education &hospitality. In the 14 years since its foundation, Dialexia has become one ofNorth America's leading providers of VoIP phone system software, servingcustomers around the world.