HERUG 2015Cambridge

21.04.2015 - 23.04.2015

150 participants40 universities18 SAP participants

21.04.2015

Denise Broady, SAP COO Industry CloudCraig Kennedy Keynote

• Unprecedented change:• Internet of Me (80 Billion devices connected to people)• Explosion of data (90% of world data has been created in the last 2 years)• Future of work (in 2020 50% of workforce will be millennials)

• Networked learning will change higher education, social collaboration will rank classes continually

• Big data for social footprint will be used for student retention • Work changes to non permanent staff with work done by contractors with millennials having a

different outlook on values and work• Cloud comes in flavors: public, hybrid, managed• HANA - the great simplifier of enterprise software: data models, realtime analysis, cloud based

deployment • SAP vision for higher education: Provide simple, modern and innovative applications to allow you

to deliver services to students to help them learn, graduate, and succeed• HANA Cloud Platform is a public cloud platform as a service • There are Apps for tracking student success, overall enrollment status etc built on HANA public

cloud. Very detailed activity tracking including access to books, to learning management system, financial information combined with HANA rules engine (currently only concept) -> will the millennials stand for this kind of transparency and control

Farah Gonzales, SAPJerome Boeracker, Neovias Innovations in SLcM

• Fiori Apps for HER for students• My courses• My timetable• My results including ranking inside class and PDF export

• Fiori Apps for HER for faculty members• Student file with tabs for personal, academic, activity information and holds if applicable

• Information Lifecycle Management helps blocking/ erasing data in accordance with data privacy compliance regulations

• With SP10 (available July): Innovative technology used for questionnaire design (generic form designer) incl document upload, a request decision framework incl producing ranking lists

Marlies de Roode, University of AmsterdamHow SAP Design Studio helps for a better UI for a management information system

• Very comprehensive reporting facility on SAP portal• Renewal per layout with M.A.D.:

• Monitor• Analysis• Drill through

• New toll should keep available functionality but come with multiple device support• Required: Mouseover, modern look, browser agnostic• Tool of choice: SAP Design Studio• Monitor view will give graphics with numbers below (standard layout)• Design studio comes with a Java dialect for event driven interaction in graphics• Printing options are difficult • Rendering the Java components takes time and slows down performance• To go mobile a version for mobile is needed to be stored for the mobilized report• Many new releases, the tool is "work in progress"• Project took half a year for the conversion• Deployed on BO platform that is accessed through portal• Design studio is part of BO suite

Sabina Beullens, KU LeuvenBW renewed

• 215 FTE at ICTS of KU Leuven• Basis of BI is BW on Hana with BO on top• The decision to go on to BO from BEx was made because SAP does not develop the old tools

any further and a 3rd party tool would not have accommodated the existing logic• Research statistics as pilot for new front end (live January 2013)• Following contexts were next:

• Education indicators • Student statistics (specially during application period)• Personnel reports

• 1300 BEx Users were migrated to BO• Users daily between 100 and 300 (begin of academic year)• For light users no training is given (intuitive use, promoted by responsible department on basis of

documentation). Consume as is• Authorizations are synchronized BW-BO over night • Medium User can modify and has more options to search for reports. Half a day training is given

to those users on content, another half day on design functions• Expert Users: BI content creators (exports from departments create reports for their own

information needs). Two days training. • BEX queries are used by the experts in the departments, those queries are built by ICTS• 200 users are given Analysis with half a day training (based on BEX users)

Edwin Mukusha, University of NebraskaFrom Query to BW

• Managers have a self service for an overview over there staff (myStaff)• Employee selfs vices are deployed via SAP portal• Old reports were HTML GUI based lists• Reasons for change:

• Performance• Handling (nine steps to run a report)

• Ability to sort by criteria • No Excel export

• SAP delivers BW reports for my Staff information

Michael WilmesPerformance, conformance, the balance of both: How SAP helps us to best run our universities

• 30000 students• 8300 employees• 447 Mio budget (159 Mio 3rd party funding)

Holistic implementation as part of strategic initiative and future concept of the board:• SAP is supposed to be used to support all ares of administration in an integrated way• In addition to student lifecycle management a research lifecycle management is targeted• The tender document has support and management requirements specified but lacks depth

concerning core functionality descriptions

Governance• Embed Core research and teaching processes in IT• Understand complexity• Help balanced reaction

Performance• Improvement in competitive environment

Conformance• Compliance in regulated environment

• Governance and management are closely related in universities, more so than in companies, because governance works on many levels of a decentralized managing structure

• SAP solutions should support quality kpi measurements and integrated work environments to better teaching in research heavy environments

Improving and assuring are aspects of bettering quality in university governance

"The only true performance is the one which attains madness" (Mick Jagger)

Aizharkyn Burkanova, American University of Central Asia

• Change for efficiency: SLAs introduced, payment by achieved results• 1st SAP implementation in Central Asia• Difficult to get consultants to implement system and change business processes at the same

time• Own AUCA team goes out for training

22.04.2015

Jos Houben, SAP office of the CIOKeynote: SAP runs SAP

• 3000 IT personnel• Global single instance business system• 70000 users in 70 countries• 2505 servers in 40+ data centers• 85 Mio e mails per month, 53000 smartphones, 28000 tablets• Ramp up customer for SAP new releases and developments

• Innovation Process:Identification Validation (less cost oriented but innovation)ConsolidationPrioritization Approval

• Consumerization is the new external innovation drive of IT• 72% of activity in the past went to "keep the lights on" with few capacity for innovation• Complexity of existing technology hampers innovation -> run simple• Speed to value• User centric fit of solution offering• Moving to Hana is smooth with a side by side scenario to begin with• SAP has a Dropbox alternative: Mobile Documents• SAP internally moves more and more to the cloud with new interfaces like I-flows • In 2010 Bill McDermott ordered 3000 iPads from Steve Jobs, now it is 28000• SAP starts heavily with Microsoft Surface (1000+)• BYOD no SAP strategy for internal, but supported even though more costly

Farrah Gonzales, Keith Harmon, SAPS4HANA

• Reduction rate for data• ERP on anyDB 593 GB• on Hana 118 GB• on HANA simplified 45 GB

• S4HANA is an add on to SAP ECC• Simple Finance is the first module available in the S4HANA paradigm• Accounts receivable App combines 6 transactions into one interface• Bundesdruckerei implements HANA with simple finance after running SAP since 2002• Changing to simple finance is "non disruptive", and took 55 days for SAP internally• The future of simplified HR is successfactors

Kenneth Weeden, Bosten University Silke Jakobi, SAPFiori for Higher Education

Boston University started with Fiori for leave request and approval:• Start small: Two Apps for Pilot group of 458• No enhancement, use out of the box

• Branding!! "MyBUworks"• Dedicated website with Videos, FAQs etc• Netweaver Gateway in rapid change development• Next steps: approve shopping carts, approve purchase orders• Under discussion: Integration of Fiori and SAP Portal

• There is a page by SAP that allows the exploration of existing Fiori Apps• SAP provides their employees with a Fiori launchpad for Fiori based and non Fiori applications

(purchasing, approvals, leave, travel expenses etc)

Kathy Gates, University of Mississippi SLcM and HANA

• First SAP deployment in 1999• SLcM since 2003• Medical Center since 2009

Key new SLcM features• Attendance scanners• "Percent Complete" calculation• Student rating of instructions with text mining capacities

Data challenges• Actionable information like "did I forget to submit a grade", "Am I in trouble academically"• Sophisticated reporting• SLcM relationship table has 44 Mio records in Mississippi • Student system has very fluctuating activity peaks

• Hitachi has been selected as hardware• Suite on HANA pilot in 2014• ORACLE fully replaced by HANA end of 2015• SWPM is a tool for database migration that is around for some time already and can be used for

transition to HANA• Data export/ import ca 30 hours• Database compression ~65% (1+ TB to 400 GB)• Simplification is aimed at eg by eliminating the need for a separate business warehouse

Inge Wullaert, Dominique Seevens, KU LeuvenCustomer specific UI5 interface for Grading

• Before grading was brought into the system by upload from Excel• There are screens for "grade entered" and "grade controllers"• About 7000 appraisers will use grading solution from a "uncontrolled" environment• Start of development in prototyping tool "pencils" (freeware)• Communication to backend through http requests on the basis of an ODATA model• Performance is a important topic, therefore eg cours data is stored in the gateway front end in a

JSON model. • The application is offered on desktop and on tablet, not on phones• Authorization is tricky because through the def tools of the browser (see above) access to

students from different list can be gained• After every single entered grade that grade is sent to the backend so nothing can get lost when

loosing connection• Redmine (freeware) was used for test logging• Development was based on SCRUM

• Next year strong authentification will be implemented based on 2-factor

Thomas Holst, SAPMax Attention Support

• SAP has defined new support levels beyond and above enterprise support• In MaxAttention one support organizer is assigned to a customer to dispatch and orchestrate all

support issues with intimate knowledge about the customer• Support today moves to proactive collaborative models of interaction• SAP ONE Support is implemented as single point of access for all SAP solutions on premise or

on Cloud• Consistent support

• Innovation Control Center• Operations Control Center• Mission Control Center

Marcel Rabe, University of AmsterdamChange Management

• Up to now: Changes on demand, no change management• Hana necessitates multiple upgrades a year• Implementation of a SAP Change Advisory Board• Single Point of Transport was established• Charm

• Cross system object lock• Transport of copies• Charm forces the use of release cycles• Change request management (approval of changes)

• It is a bit of a hassle• Amsterdam uses pre-productive system for big integration project (P89)• For system copies: EPI USE Data Sync Manager (full client sync in 4,5 hours)• Automated testing idea: Copy P-System, upgrade, run automated test, get results• Trial with Panaya but very expensive• In SAP solution manager: BPCA (business process change analyses)

Johns Hopkins has evaluated HANA outsourcing to cloud and found costs prohibitive

J.C. Pazzaglia, Keith Harmon, SAP

Enhancing your research management system experience

• Innovation management focuses on support for the researcher with grants management as tool for the administration of research

• Objectives of research management system:• Management• Compliance• Visibility

• Innovation Management tool is very basic tool for campaign support, way behind the complexity of university reality for application with real funder institutions

• Research ideas are brought forth and voted on• Tool includes expert search for evaluation projects (nobody showed interest in that)• Analytics and reporting can be done on HANA and Lumira incl geo-data analysis• Cloud based version of Lumira is free to use• Jam can be used to make communication between research stakeholders better

Todd Orr, Duke UnivesitySponsored Research Support in SAP, empowering the researcher

• 15000 students• 36000 employees (17000 medical)• 5 B$ revenue

• 1.1 B$ sponsored research activity• PS as basis of research information processing• 2217 principle investigators• Homegrown system for pre-award support• MyResearch is a tab in the portal for one stop research shopping• Automatic role provisioning for researchers• Portal contains training and compliance alerts• Grant Projection Tools cover all funds for which a PI is responsible incl salary projections so

the PI knows how his project would come out in the end• Employee utilization reports show percentage of effort every employee brings to a project • Reports on researchers are pushed out monthly on their Duke Box account (Duke private

Dropbox)• Grant Balance Mobile App is going to be Fiori based homegrown high level project information