1

Hi everybody.

this is Kelley Land. I want to

do a quick sound check.

The chat box is available to

everybody.

It should be down at the bottom

of your screen.

you can click on chat and bring

that up.

If you're having any technical

difficulties hearing please type

in that box and we will do our

best to help you on this new

system that we're using.

There's also closed captioning

available for you down there as

well where you choose chat.

you can click the CC and you

should be able to see the closed

captioning scroll across the

bottom of your screen.

Susan Henning here also put up a

link.

I'll have her add that again as

you see in chat box it scrolls

away.

That you can actually go and

look at Streamtext as it's

coming through.

We'll get started here in just a

few minutes.

I am muting everybody as they

come in.

Some people are coming un-muted.

I will do my best to make sure

we keep everybody muted until

there are questions. Then we

will ask that you type the

questions in the chat box.

And Kim is on here and will be

2

helping me answer those

questions as we go through.

So we'll start here in just a

few minutes.

Thanks so much, everyone.

>> Good morning, everybody.

This is Kelley Land.

I am going to do a quick

introduction.

I will ask that everybody please

mute if you've unmuted for some

reason.

I am trying to keep everybody

muted as they enter in the room.

Let's start my video.

Hi everybody.

I'm actually only going to say

hi.

Is there a lot of feedback?

>> Yes.

That's odd.

Let me make sure I'm muted.

Is that better?

>> Yes, it is.

>> Great.

Thank you so much.

Please, once again, make sure

you're muted when you enter the

room.

I'm not keeping my video up the

whole time but I did just want

to introduce myself and let

everybody see my face.

I'm Kelley Land.

I'm the project coordinator for

the Benefits Information Network

Community living and careers

here at IIDC.

And I'm exited today to do some

updates for you guys.

3

It's been many years since I

think we've all met and really

talked about Benefits

Information Network.

I also have on the call, Kim is

on here.

She is the Region 1 manager VR

supervisor.

And she will be helping me

answer questions as well today.

I have a couple people say they

can't hear me.

Please make sure you chose where

it says mute you should have an

area and you can choose what

speakers you would like to use.

You also want to make sure

you're muted so we don't have a

lot of feedback.

I'm also putting a presentation

in the chat box for you guys.

You will be able to access it

there.

I will put it up there a couple

times throughout the

presentation so you guys have a

copy of it.

As well we do have closed

captioning for this

presentation.

It is at the bottom.

You should be able to see it.

If you cannot then you can click

the CC button it should scroll

down at the bottom for you.

We also have a link you can

access if you want to see the

captioning through an oh, what's

the word, all at one time

instead of just throughout the

4

presentation.

We can put that link back up for

you.

Okay.

Let's go ahead and get started.

We are recording this call.

And we will be putting out the

PowerPoint and the recording at

the end of the call today.

We will probably have that up a

couple ways.

As well as VR will send it out

on their end.

>> Okay.

So first I just want to talk a

little bit about what is the

Benefits Information Network.

It is-- a lot of people are

involved to make sure that this

is a successful program.

Vocational rehabilitation the

IIDC community living careers

and Social Security

administration were all a

collaboration.

The goal is to improve capacity

throughout state engage

providers and community

advocates in supporting work

incentives planning and

assistance.

Benefits Information Network, as

I said before, is a

collaboration to improve the

ability of people with

disabilities to use and access

federal and state work

incentives by providing an

informed, efficient network of

Indiana benefits information

5

Liaisons and organizations that

provide disability support

services.

The service that we provide are

comprehensive curriculum

training to BIN liaisons and a

thorough knowledge of

understanding programs,

Disseminating information on

federal and state work

incentives and provide regular

updates to BIN liaisons and

providing ongoing training and

technical assistance to BIN

liaisons and work incentives and

community resources enhancing

employment.

>> Just so you guys kind of know

how we build capacity throughout

the state;

Currently in 2017 we have 159

BIN liaisons located all over

the state.

In 2016 we did 1,348 client

strategic plans these were all

checked and reviewed by

technical assistants throughout

the state.

We spent over 2,200 hours of

technical assistance in 2016.

Right now we have actually have

4-- I'm sorry 5 technical

assistants those are myself,

Larry Shaw, Becky Lohman, Kathy

Amber, and now Sara Montel has

also joined our team.

And will be doing technical

assistance.

So hopefully all of those names

sound familiar to you.

6

But if not we will take the time

to have a meet and greet email

with you and let you know more

about what we do.

So here's how the process works

in the state of Indiana.

First the VR counselors can

purchase benefits counseling

services through the BIN.

So they would give a referral to

a CRP.

The provider then or the CRP

does face-to-face supports.

That would be with a certified

BIN liaison.

They would complete a strategic

plan and then refer the client

to Indiana Works.

Indiana Works is Indiana's work

incentive planning assistance

that's a national program that

in Indiana we call Indiana

Works.

There's two Indiana Works in the

state of Indiana.

We have at north Indiana Works

which is through Aspire.

And we have the southern Indiana

Works which is through sirs.

Indiana Works provides long-term

supports and assists with

implementation of work

incentives.

The piece that we're really

talking about today are the

first two pieces.

The referral process and the

provider CRP BIN liaison

process.

Most important thing for you to

7

know is this a state of Indiana

we have a really great program

where we offer that face to face

support and we offer the

long-term supports.

That's a collaboration between

VR, CRPs and Indiana Works.

For the Indiana within WIPA or

BIN relationship they asked us

to work through priority levels

for them.

Now quick note these priority

levels are different than the

priority levels for VR under

order of selection.

We all seem to use acronyms or

names throughout the process.

I wanted to make that clear,

this is completely different

than order of selection.

This is Indiana's WIPA program's

priority levels.

What their private levels are

beneficiaries who are working,

beneficiaries with a job offer,

transition aged youth from 14 to

25.

And beneficiaries pursuing self

employment.

Once a BIN liaison is done with

a strategic plan and signed off

by a technical assistant, if any

of the clients fit into these 4

priority levels than BIN is sent

off to Indiana Works to provide

long-term sports.

Now that was a very quick

overview of what the benefit

information network is.

I want to pause quickly and see

8

if anybody has any questions in

general over what the Benefits

Information Network is in the

state of Indiana or however it

works.

We are going to wait just a few

minutes and if you want to type

any questions into the chat box,

I will be sure to answer those.

>> You can always type your

questions in chat box at the end

of presentation we will also

answer those.

>> So let's get on to why

everybody is on the call today.

That is for our BIN updates and

some recent changes that are

going to go into effect.

Today we're going to talk about

a new referral routing form.

Inspection provided on the

referral, a time frame change,

the process of the benefit

information network and how

payments are going to be, how

payments are actually given when

the strategic plan is completed.

>> So let's start first with the

new referral routing form.

Some of the questions have been

why are we making some of these

changes.

They are actually have been no

changes made to the form since

2009.

A lot of changes have occurred

in the past eight years.

Some of those changes include

state and federal type lines, a

stronger focus on a team of

9

approach to finding employment

for job seekers.

And virtually offices have

brought up some safety concerns.

So here is a screen shot of the

benefit information network

referral routing form.

This is the new form.

It not be available until

September 5th.

That is when we are going to ask

that all of these changes and

protocols start.

Let's go through the changes in

the form.

This top part is all the same

information.

We're asking consumer name, date

of birth, address, telephone

number, email address, VRs

identification number.

We still have consumer

disability.

One new piece that is we are

asking information that will

help us prepare for the meeting

and contact the client.

Other things you will see in

here an accommodations.

This helps the liaison know if

they need to prepare for

anything including interpreters,

phone to text if there needs to

be a ramp accessible things like

that when we're calling the

individual.

We also have an included some

ticket to work information here.

Ticket to work is part of the

social security administration

10

initiative.

Clients will have access to

long-term sports through their

ticket.

This conversation can start at

the begin thing belong-term

employment supports.

We've also added information

here about case managers.

It is actually a pretty

important piece for us when

we're talking with clients.

They help with the medicated

issues which are main cancer for

clients going back to work.

Also case manager are not made

aware of lot of work incentives

to waiver clients such as the

special income limits for med

works.

And these two work incentives

can actually make clients choice

between going to work or staying

within their daytime services

that they are offered.

We've also added some housing

questions on here.

Housing is amain concern for

most of our clients.

Many clients don't think about

their housing being affected

when they go to work.

Or if someone in the house goes

to work.

If you can't access this

information up front, that is

completely okay.

But it would help us move the

process along faster.

Housing is actually where we

11

have a big hold up going through

the verification process.

Because we have to work with so

many different entities

including apartment managers and

the HUD offices, and then any

other housing programs that are

within someone's county that

they reside.

Some of other additional

information that we have added

on here is just to help move the

process further for the

liaisons.

Main concern for us is to know

about you know, what questions

do they have so when we meet

with them we actually are ready

and kind of prepared for some of

that stuff.

Now obvious will when we meet

with client the first time we

take all their questions in as

well.

We actually do a nine-page

profile.

But it's kind of nice to know

what are their concerns right

when they come in.

We also have asked here about

any criminal history to be made

aware of.

And recommendations on a

location for the meeting.

So home visitor public location

would be preferred or if there's

also going to be any

transportation issues.

Some of is arise throughout

virtual offices piece.

12

We just want to make sure we're

never put a BIN liaison or even

a client in a position that is

uncomfortable for them if they

are not able to access a

location or if maybe through a

criminal history record they are

not able to even be at that

location.

So let's talk about the process.

At the beginning vocational

rehabilitation should send the

router referral and

authorization together to the

CRP.

The CRP givers that referral or

route tore BIN liaison within

their agency.

One process that didn't change

is signatures are still required

on the form.

The VR counselor must sign the

liaison needs to sign when they

receive the referral, that the

II DC technical assistance

signature is still needed unless

liaison is a tier 2 or a CWIC.

VR does have list identifying

the status of each BIN liaison.

Just for the people on the call,

so that you know, a tier 2 BIN

liaison is somebody who does a

very good job at strategic plans

on their own and they are able

to sign off on their own plans.

However, IIDC technical

assistance does check their

plans quarterly.

Someone that is a CWIC or

community work incentive

13

coordinator is able to check

their own plans as well as

checking their agency's plans.

And the technical assistance

person through the center on

community living careers does

check their plans on a six-month

basis.

The liaison also will need to

sign at the end at the process

and include their agency name

for billing.

A separate billing invoice

should go with the signed

router.

Some of the protocols have

changed in this process.

I think you guys are actually

going to like these protocols as

we were reviewing the form, we

noticed it still said that BIN

strategic plans needed to be

done within a 30-day frame.

To be honest with lot of state

and federal time line changes,

that is affected us being able

to do that in a timely manner.

Let's go through these 7 steps.

Step 1, when you receive a

referral you must make contact

with the consumer within 5

working days from the receipt of

the referral.

If you are unable to reach the

consumer, you must contact the

VRS counselor and let them know

the status of the inability to

contact the consumer.

BIN referral form and VR

authorization documents are to

14

be received together.

If you're not the BIN provider

should contact the VR counselor

immediately.

This is also another reason that

we put the added contact person

on the referral form.

So that we are having issues

contacting someone hopefully we

have an email address or an

additional contact to try to

find that consumer.

Step 2, within 15 working days

from the receipt of the

referral, you should have an

appointment with the consumer to

complete the benefits screening

profile.

And obtain releases for benefits

planning quarry.

And other necessary releases of

information.

At this meeting you should also

plan ahead and schedule your

financial meeting with the

consumer and their support team

to review the strategic plan.

I would suggest planning that

meeting for the strategic plan

45 to 60 days out.

Step 3.

Verify all of the benefits

including Social Security

benefits, Medicaid, Medicare,

housing, and any other

additional benefits mentioned

during the meeting with the

consumer.

When requesting benefits

planning quarry from Social

15

Security, be aware that this may

take up to 10 business days.

This something new within last

year.

I think most benefits liaisons

know this process I'm not sure

VR counselors knew this process.

Please be aware it can take up

to ten business days for us to

receive the benefits planning

query from Social Security.

As soon as you meet with that

consumer that day you're

actually faxing off your

benefits planning releases so

that you're giving plenty of

time to get that back and you

can start the strategic plan.

Step 4, develop strategic plan.

Within 15 work days or less from

BPQY from Social Security.

Make sure that you do that

within a quick time frame.

Remember that as technical

assistance through IIDC we will

not accept any benefits planning

queries that are 60 days or

older because benefits Chan

change so quick will.

Please send packet of

information you gather the

profile BPQY, strategic plans

all verification release

documents on Indiana institute

of on disability and community

for quality assurances and

review.

This quality assurance and

review can take up to 7 business

days to review.

16

Step 5, your plan will be

reviewed for quality and if need

IIDC will contact you to a

assist you with developing a

quality plan.

This process should be completed

within 60 working days.

From the date you receive the

referral.

When the plan is sea I IDC will

sign off to allow you to review

with a consumer and other

individuals within the consumer

support system.

That could be a case manager,

employment specialist or their

payee.

During the review meeting with

the consumer, the BIN liaison

must insure the plan is signed

by consumer and/or the guardian.

Step 6, submit signed BIN

referral routing form strategic

plan for benefits management and

support, BPQY and the invoice

within 90 working days of the

BIN referral day to vocational

rehabilitation services.

Once again we're change the BIN

completion time line to 90 days.

Step 7, if the consumer falls

within one of targeted priority

groups, individuals who are

working transition students or

individuals who are

self-employed send the profile

BPQY all verifications release

documents and strategic plan

pacts to Indiana Works community

work incentive coordinator in

17

your area.

Indiana Works will develop a

benefits analysis and will

submit the analysis to the BIN,

consumer and VR counselor when

that is completed.

Once again bes, please note time

line has changed.

The process now can take up to

90 days for this billing.

So let's talk about payments.

If everything is complete within

the 90-daytime frame that would

include the router referral

signed the strategic plan is

signed, and invoice and the BPQY

is all sent to VRS then the full

$500 will be paid.

If the BIN services or not

complete within 90 days within

the 90-day requirement, the

reimbursement will be reduced to

$300.

Please see the excerpt from the

referral router below.

This is on the referral router

as well for you.

But I will go ahead and read it.

To Seif the full $500

reimbursement from VRS for your

BIN services you must gather and

submit to RR all pertinent

information including benefits

screening profile, BPQY and

thoroughly completed plan.

Within 90 working days from the

date of the BIN referral.

If Vin services are not

completed within the 90 working

days requirement, the

18

reimbursement rate will be

reduced to $300.

If BIN services are delayed due

to circumstances beyond the BIN

liaison's control for example a

consumer fails to attend

scheduled meetings, usual delays

and receiving a BPQY or et

cetera.

The BIN liaison should contact

the VR counselor immediately in

order for reimbursement

reduction to be reevaluated.

All documents must be submitted

electronically to the individual

RV office email address.

Really in full what that is

saying is that communication is

key.

If you are having issues

contacting a client or getting

releases signed or finding out

Medicaid verification or working

on housing, I think everybody

understands that process.

But you have to make sure that

you are doing updates to the VR

counselor about where that

process is and what is hold up

with benefits plan.

I also want to point out on

there we are asking now that

everything is submitted

electronically to the individual

VR office email address.

That's at general email address.

That will include the invoice,

strategic plans BPQY and router

form.

If you do fax them it goes

19

automatically into an email

system for the vocational

rehabilitation office.

>> So moving forward.

We want to make sure that we are

informed.

Make sure you stay informed.

I'm going to give you some

resources at the end of this you

guys are able to access.

And it will tell you, you know,

facts sheet we keep those

updated we all know that things

change throughout year.

We do try to keep those updated

I try to send out emails to all

the BIN liaisons when ever

anything nationally or

state-wide changed that will

affect our clients.

Please make sure you're sharing

this information.

Anybody that's not on the call

that you know would needs to

know about time frame change or

going to see new referral

including like administrative

staff or even your accounting

department that needs to know

about changes, please make sure

they are getting this

information.

Please remember there is the

ticket to work program.

And we will learning more about

that I think through the year.

But it also is an important

piece for our clients to know

there are some long-term

supports for them.

20

And then follow-up continue to

encourage our job seekers.

Don't stop talking about how

they can go to work and let's

continue to talk about the facts

and not the myth that is people

hear throughout community about

their benefits when they go to

work.

Okay.

I know that was a lot of

information as most of you know

I can talk pretty quickly.

So I'm going to pause now and

let you guys type in some

questions.

And Kim, if you want to unmute,

and start giving me those

questions that we've got I will

be glad to start answering

those.

>> Okay.

Thanks, Kelley.

Good information.

We did have one question moving

forward, the 90 days would not

apply to those BINS prior for

9-5-17.

That is correct.

However, I think we as VR

counselors need to be aware, now

that we know that Social

Security is taking a bit of time

to get those BPQYs to our BIN

liaisons.

We really need to be flexible

when it comes to the next three,

four weeks here.

And if you see some delays,

reach out to the BIN liaison if

21

they resident reached out to you

first.

Let's see what actually occurs.

>> We had another question,

Kelley, when you say date of

referral, are you saying the

date, the BIN liaison received

it or the date that RC spent

I've seat date VRC sent

sometimes 30 days before I

actually receive it.

>> Yeah.

So we have, sorry.

Just a second.

>> I want to make sure everybody

is muted.

We have seen that as well.

I think what me and Kim were

trying to accomplish with that

not happening is asking that

referral router form and the

authorization are coming

together.

That should actually stop the

delay.

I would also talk to your own

agency on how the process works.

If everything is coming to you

at one time or if it's being

sent like through an account

department before it gets to

you.

If both of those things are not

occurring, you know you are

getting authorization and router

form at the same time or not

being routed through another

division within your agency and

that's holding up the delay,

then, correct me if I'm wrong,

22

Kim, I would suggest talking to

that VR office.

You know the supervisor there or

whoever sent you it and see

where the delay is so that can

stop occurring.

I do agree with you it actually

needs to be the date on the

referral router form.

However the authorization is

your clock.

At least that's clock I believe

VR uses to make sure we're doing

things within a time frame.

Kim, do you want to add to that?

>> I would agree fury seeing

delays like that, 30 days,

that's seems awful long amount

of time for things to get

delayed.

I certainly would reach out to

the area supervisor and find out

kind of where the glitch is.

Again I think Kelley mentioned

communication is key.

Just got to be communicating and

in fact, there was something in

the chat box here about one

person who is gotten in place

they send short emails to

counselor as they move through

the process.

Things of that nature.

So, something like that works

great.

But I think, just you just need

to communicate however that

communication takes place, just

to keep your VR counselor in the

loop as to what is happening or

23

delays that they might be

facing.

>> Great.

>> There was another question.

Is it simple liaison's ability

to process a claim without edits

that determines the eligibility

for second level certification.

What are some of the things we

can do to obtain certification

>> Great.

Great question.

Kim I'm going to moot you while

I answer.

Sorry.

>> What we require first of all

that you go through the training

twice.

So for any BIN liaison they have

to go through basic BIN training

twice.

With passing certification.

And then after that you can

start doing recertification

classes.

And then it's up to the

technical assistant that works

with you to come to me and say,

hey this person is doing a

really great job, I haven't had

to do edits.

We normally say if we get 5

plans in a row with a very, very

minimal edits that also means

not exact same edits we find a

lot of times people struggle

with one area.

So maybe they struggle with

understanding countable in

addition formula for SSI or

24

really struggle with med works

portion of healthcare process.

So if we see they are not always

making the exact same issues in

their strategic plans and maybe

just minor edits before 5 plans

through we will move them up to

tier 2.

Benefits Information Network are

once to built capacity.

More we can allow BIN liaisons

to sign off on their own plans

and we feel comfortable they are

giving correct information to

job seekers that is greats for

us and we would love to see

that.

So please everybody continue to

work towards that.

Work closely with technical

assistant.

We're always here to answer

questions for you.

>> There is one other question

that came in Kelley.

It started happening to start

date on the authorization a week

out from date it is created so

as to allow any delay in getting

signatures and sending the

packet out to the CRP.

Is that a problem in I don't

necessarily see that an as a

problem.

If that system works for that VR

office, that's great.

Maybe that's to take into

consideration the time the area

supervisor might be able to get

to the approval cue or even

25

doesn't require supervisor

[ INAUDIBLE ] needing to take

some time before they get it

approved.

So probably being preplanning in

terms of an extending out that

start date on the authorization.

Probably a good strategy.

I'm not going to say that's

required but I don't think it's

a problem.

Let's see.

Another question, Kelley, is if

the BIN is completed and then

two months later a client gets a

no Joe do we send everybody to

Indiana Works?

>> Yeah.

That's a great question.

So actually you would not.

What we are telling people to do

now is within their strategic

plans I can rescind this

actually in how to explain 2017

how to explain now.

What we're asking BIN liaisons

to place in the strategic plans

is if when you and begin working

you contact the 1800 ticket to

hot hotline they will able to

answer basic questions for a

person, right on that phone

call.

Then they also will start a

referral process to Indiana's

Indiana Works WIPA program.

So we're really not delaying the

process at all for them.

As soon as they begin work their

case manager themselves needs to

26

call that 1800 number.

They can ask questions right at

that time to despite CWIC and

also start the referral process

to an Indiana Works to help with

long-term supports.

I also would suggest just as a

best practice they are going to

have your number as the BIN

liaison.

And so I, you know we always

should be there kind of as that

support.

Hey, we're going to get you

hooked up with Indiana Works but

right now what questions do you

have the day you go to work?

We want to make sure they feel

comfortable they walk into those

doors they feel comfortable

talking to Social Security about

the changes or their healthcare

offices as well about changes in

their income.

I can leave a few more minutes

if anybody else has any

additional questions.

I thought we would have lot more

smiley faces from BIN liaisons

from time frame change.

You were all giddy this morning

and I haven't seen anything.

Thank you, Betsy.

As you guys are finishing up if

there are any questions I do

want to remind you we will

recording of this call

accessible for you.

We'll also have the PowerPoint

accessible to you.

27

I'm going to actually place it

in the chat box now again for

you.

I believe that we will have the

transcript of the captioning as

well.

And as Kim has said, we will

start this process as of

September 5th.

So you guys should start see

changes and referral router form

around that time.

I see a question that came in

are there resources for Social

Security nonrecipient that is

other public benefits that plan

to go to work like food stamps

et cetera.

As BIN network VR is able to go

ahead and send us referrals for

benefits analysis for people

that are not on Social Security

benefits.

We have helped people who are

really concerned about their

housing or really concerned

about their Medicaid or really

concerned about their food

stamps.

And we have no problem working

through that.

However, the other resources

available to them would also be

on the facts sheet you can see

on resources.

I belief you guys can see that

slide now.

That first link H and then it

says facts sheets on work

incentives.

28

That a separate work incentive

fact sheets for each individual

benefits that an individual can

have.

So we have a snap fact sheet

which is your food stamps

Medicaid fact sheet just for

Medicaid.

We have a HUD earned income

disregard.

We have an able facts sheet for

people that want to do asset

building.

So there are lots of different

facts sheets on there that you

are able to access and give to

people if they just have

concerns about one certain

public benefit before they go to

work.

So another question should we

receiving refer VR for consumers

that are receiving retirement

benefits.

I think that's up to the job

seeker.

That's not really the decision I

make.

I hope that's something that the

VR counselor and the job seeker

are talking about.

If somebody is receiving full

retirement benefits, again I'll

say that again, full retirement

benefits, then working income

does not affect them.

However, if that only doesn't

affect their cash benefit from

the Social Security

administration.

29

If they are still getting

housing or food stamps or

Medicaid, all of those things

can still be affected even if

they are getting retirement

benefits.

Also, if somebody is not

receiving full retirement

benefits, and they are getting

partial, because they were not

at full age to retire yet, then

income does affect those.

So I would be very cautious to

make the decision that oh,

you're on retirement so we this

need a referral.

Then A. BIN several because

there's lot of pieces that

affect that can affect

somebody's public benefits that

don't always have to do with the

Social Security benefits piece

themselves.

>> Kelley, there was another

question about each VR office

around has central office for

filming which is where we have

been directed to send both the

signed planned router and

invoice.

VR counselors also want to send

a copy of signed plan directly

to them as well or send to the

case coordinator?

>> So my advice there is to send

it to the office email address.

Each office has their own email

address that those pieces of

information should sent to.

We man those emails boxes

30

regularly throughout the day.

And they will then route those

to the individual case file that

documentation needs to go to as

well as the staff members.

So should not have to be

concerned about sending

information to any place other

than that office email address.

>> Another question, Kelley, was

are beneficiaries informed of

their rights and PADSS program

should they encounter barriers

to employment

>> So at this time we do not

actually put that into our

resource section.

Now some access benefit liaisons

usually are well aware of PAVSS.

But at this time we don't put it

in resource section

specifically.

However as a CRP when you're

working with an individual

through their initial paperwork

you should be giving them that

information through that piece

depending on what your

certification process is.

So, I think that question came

to came from Bonnie.

And we can talk more about that.

You have my email address.

If there is something you want

us to be doing on our side, we

also could maybe put up a facts

sheet that has information for

you guys and put that on our

website as well.

>> Kelley, another question, is

31

there a fact sheet or

information we can give the

beneficiary regarding ticket to

work?

>> So we don't have an actual

fact sheet on ticket to work.

I don't belief.

I will have to go back and

check.

But, we put significant

information in the plan about

ticket to work.

So we give the phone number, we

give what program is.

We say when the contact ticket

to work.

What ticket to work can did you

for you.

So, we give significant

information in the strategic

plan.

But I also can look into the

maybe in 2018 we're going to

start working on our facts

sheets for next year and maybe

look at doing a facts sheet on

ticket to work.

Maybe just general and what it

can offer to a consumer going

through the process of

employment.

>> Thank you.

>> And one other question.

Are SSA offices made aware of

these updates and our time

lines?

>> Social Security really tells

us the time line.

So they are the ones that came

to us and said it was going to

32

take ten business days to get

the BPQY.

That is what we're going under

now.

What we tell the BIN liaisons is

that you fax it off, if you

haven't got it again within 3 to

5 days, fax it again.

I usually suggest using the same

fax cover sheet so you can kind

of change out the date so you

know exactly what will dates you

sent it to that Social Security

office.

If you have an email address for

that office, I suggest shooting

them an email after about five

or six days.

Hey I sent you this BPQY.

I do have a will work incentive

liaison Social Security

administration spreadsheet on

the BIN resource page that you

guys use through I U.

And on there I have phone

numbers, fax numbers, and email

addresses if I have them.

If at that time you still have

not received your BPQYs within

ten difficulties days or done

you sent me all the contact

information that you have that

contact you contacted them I am

a contact at Social Security

usual they can get you plan

pretty quickly once they are

contacted.

Thank you for that question.

>> Another question, Kelley, if

someone has a BIN in the past

33

case, what's a guideline for

time frame of needing to repeat

a BIN?

>> Do you want to answer that

one, Kim?

>> It seems to me a good

guideline would be if the

consumer is telling you things

have changed dramatically since

the last time they had the BIN,

so if they have been working and

maybe aren't working any longer

during that time or if they

perhaps gotten other benefits

like housing or snap or

something like that, to me it

would make sense that we would

repeat the BIN.

So I don't know if it's

necessarily a time frame, but

it's about what has changed

since the last time a BIN has

taken place.

>> Yeah.

I like that.

I also would add on there and

Kim can you tell me if I'm wrong

or right here.

But I also think is about what

has changed for that person.

And if they are currently

working and given offered let's

say they've working there for a

year.

They've offered a raise.

And they are worried about doing

that due to losing Social

Security benefits or offered

insurance they don't know how

that's going to work or

34

something changed

employment-wise you always could

go back to VR instead of doing

full benefits plan would this

qualify for post employment

dollars I just need to an update

on their benefits plan and they

need walked through that

service.

Is that correct, Kim?

>> Sure, that makes sense, yeah.

And thank you, Bonnie for

answering the VABSS question.

We'll give you just one more

minute to type in any questions.

And then if there's not, I

thoroughly enjoyed talking with

everybody I hoped everybody has

enjoyed this weep try to get

that stuff sent out to you on

the website and sent out to you

as quick as possible for you to

share with others that were not

able to make the call.

>> And VR staff just to say

again, Kelley, with the iris

August release, we will be able

to see that updated referral

form.

Not everything is going to be

auto populate.

So we will have to fill in some

additional information.

But again that's just going to

help facilitate the BIN process

to go much smoother.

[ INAUDIBLE ] after about Labor

Day holiday on September.

>> Thank you everybody.

I want to thank Kim for doing

35

this with me.

And as helping with all the

changes and understanding the

process of benefits liaisons go

through to get all this

information I want to thank our

closed captioner today.

If you have any other questions

I think most of you guys have my

email address.

It's also on the slide that you

can see before you exit the

meeting and you're always more

than welcome to call me or sheet

me an email.

Thanks so much everybody.

Query

>>