hic 2017 innovation platforms - hisa€¦ · innovation platforms “never doubt that a small group...
TRANSCRIPT
OLINQUA
AUGUST 2017
COMMERCIAL IN CONFIDENCE - ALL RIGHTS RESERVED
HIC 2017
INNOVATION PLATFORMS
“Never doubt that a small group of
thoughtful, committed citizens can
change the world.
Indeed, it is the only thing that ever
has.”Margaret Mead
RUN SHEET
A Primer on Experience Oriented Design
Exploring ThoughtLane
WORKING DEFINITIONS
Innovation
making changes in something established,
especially by introducing new methods, ideas, or
products.
Transformation
a marked change in form, nature, or
appearance.
A SMORGASBORD OF OPPORTUNITIES FOR INNOVATION
Analytics
Actionable
Responsive
Predictive
Interactive
Personalized Workflow
Workforce Optimization
Integrated Delivery Optimization
Supply Chain
Location Intelligence
Asset / Resource Management
Safety / Compliance
Track & Trace
Industry 4.0
Smart IoT Platform
Enable device interactions
Enterprise Apps & Scalability
Automation and Business AI
Transformation Technology
Sustainable Ideation
Combat fragmentation
Guided Outlet for Ideas
Collaboration forum
Channel inputs for business needs
Central Command
Real Time Visibility
Actionable Control Panel
Centralised Management Functions
Virtual & Physical combined
User Experience
Native-Mobile
Intuitive
Interactive
Visual
Time to Value
Quick system standup
Easily configured
Dynamic – adapt over time
Leverage legacy + add new
A PRIMER ON
EXPERIENCE ORIENTED DESIGN
DESIGN THINKING
Discoverinsights into the
problem
Developpotential
solutions
Deliversolutions that
work
Adapted from the British Design Council
General
Problem(Well Defined) Problem
Design Brief
(Well Designed)
Solution
Definethe area of
problem focus
Adapted from Central Office
Design
Research Concept Prototype Design
Uncertainty/Patterns/Insights Clarity/Focus
Innovation
THE DESIGN PROCESS…
“If I had an hour to solve a problem I would spend 55 minutes thinking about the problem and five minutes thinking about solutions.”
Sprint 1
Sprint 2 Sprint 3
Sprint 4Sprint 4
10:30
10:45
13:30
14:20
15:30
11:30
11:40
14:30
Check In Known
12:30
Unknown
Priorities
Mapp i ng
cu r ren t
kno wl e dg e
15:15
User
Experience
I den t i f y i n g
kno wl e dg e
gaps
P r i o r i t i s i n g
r e se a rch
P i t ch i n g
p r i o r i t i e s
Break
Lunch
Break
Check out
SAMPLE WORKSHOP AGENDA
Who are our
user community?
DEFINE OUR USER PERSONAS
User Persona: e.g., Ward Nurse, Fire Warden, Switch Operator
Description: Brief description of the persona.
RACI Profile: Defines the responsibilities and accountabilities of
the persona in specific circumstances, as well as
any requirement for them to be consulted and/or
kept informed.
Authorisations: Defines actions the persona is authorised to
perform through the MIE.
(e.g., some roles may always be authorised to
stand down any emergency code)
USER PERSONA TEMPLATE
What currently
works well?
• User Story Template
As a: Nurse
I like that:I can see all my outstanding tasks and
their relative priority
Because: I can decide best what to focus on next
PERSONA “LIKE” TEMPLATE
What doesn’t
work well?
“The problem of X affects Y, the impact of which is Z"
CRAFTING PROBLEM STATEMENTS
Problem A brief description of the problem
EffectsWhere the problem is occurring, who is affected
and how
ImpactThe size and magnitude of the problem, how long
it has been occurring and the organisational
impacts
Kn
ow
nIn
cre
as
ing
ly
Un
kn
ow
n
Level 2 : Kn o w n b u t n o t y e t
s p o k e n p r o b l e m s
Kn o w n p r o b l e m sLevel 1 :
Level 3 :S t i l l u n k n o w n
p r o b l e m s
EMERGING QUESTIONS AND DEEPER PROBLEMS
What: is the question we need to answer?
Why:is this question important?
What could we do if we knew the answer?
Who:do we need to involve to answer the
question?
How: could we find out the answer?
INVESTIGATIVE FRAMEWORK
What are our needs
and wants?
User Persona: Ward nurse
Goals and
Challenges:
To feel in control of my task load throughout
the day
Scenario : Working beyond capacity on a busy ward
USER PROFILE TEMPLATE
• User Story Template
As a: Nurse
I want to:See all my outstanding tasks and their
relative priority
So that: I can decide best what to focus on next
USER STORY TEMPLATE
• User Story Template
(take a breath)
EXPLORING
THOUGHTLANE
THE PROBLEM DOMAIN
Traditional innovation processes create a vicious cycle.
Shadow IT
31% of CIOs globally are routinely bypassed in ICT purchasing decisions
Organisations are innovating outside ICT, rather than enabled by ICT
Fragmentation
“Best of breed” point solution selection has fragmented
and disconnected systems and, worse, experiences
Integration Gridlock
Significant integration effort required to bridge these fragments.
The more integration, the more inertia against basic upgrade
cycles and innovation, leading to gridlock against value creation.
This vicious cycle imposes a significant on-going cost burden on the business.
FRAGMENTATION
INTEGRATION GRIDLOCK
SHADOW IT
TWO KEY ELEMENTS OF DIGITAL TRANSFORMATION
Establish a structured innovation pipeline
A great way to introduce and support design-thinking and service design.
Thought leaders across the business are engaged and recognised.
Shadow IT and fragmentation tensions are reduced or eliminated.
Embed an on-going value realisation framework
Infrastructure investments are tuned to a business-driven adoption roadmap.
Technology adoption and value realised by the business improve significantly.
IDEATE DESIGN INCUBATE EXECUTE ADOPT ASSIMILATE
Embrace the innovators!
Clinicians, managers, administrators, even sometimes vendors, can identify opportunities for transformation.
ThoughtLane provides:
A structured platform with which to engage these communities
A common language allowing communities to innovate together
A process for operationalising business thought into practice
A value realisation framework for your business
A corporate knowledge repository - what we’ve thought about, what we’ve tried, what happened, what shouldn’t we try again.
THOUGHTLANE
© COPYRIGHT OLINQUA 2017
ALL RIGHTS RESERVED
THOUGHTLANE
INNOVATION
FRAMEWORK
© COPYRIGHT OLINQUA 2017
ALL RIGHTS RESERVED
THOUGHTLANE
INNOVATION
FRAMEWORK