hid® fargo® connect onsole u guide · section 1 march 2018 5 1 connection 1.1 introduction the...
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HID® FARGO® CONNECT™ CONSOLEUSER GUIDE
PLT-03680, Rev. A.0
March 2018
hidglobal.com
Copyright© 2018 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation.
TrademarksHID GLOBAL, HID, the HID Brick logo, the Chain Design, FARGO, and FARGO CONNECT are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.
Revision history
ContactsFor additional offices around the world, see www.hidglobal.com/contact/corporate-offices
Date Description Revision
March 2018 Initial release. A.0
Americas and Corporate Asia Pacific
611 Center Ridge DriveAustin, TX 78753USAPhone: 866 607 7339Fax: 949 732 2120
19/F 625 King’s RoadNorth Point, Island EastHong KongPhone: 852 3160 9833Fax: 852 3160 4809
Europe, Middle East and Africa (EMEA) Brazil
Haverhill Business Park Phoenix RoadHaverhill, Suffolk CB9 7AEEnglandPhone: 44 (0) 1440 711 822Fax: 44 (0) 1440 714 840
Condomínio Business Center Av. Ermano Marchetti, 1435Galpão A2 - CEP 05038-001Lapa - São Paulo / SPBrazilPhone: +55 11 5514-7100
HID Global Technical Support: www.hidglobal.com/support
2 March 2018
Contents
Section 1: Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Connecting the console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2.1 Connecting a USB printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2.2 Connecting an Ethernet printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2.3 Connecting to HID FARGO Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.2.4 Connecting the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section 2: Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.1 Console layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Quick reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.3 Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.3.1 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4 Print Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4.1 Print Queue tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.4.2 Printer status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.5 Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.1 Printer Settings: Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.5.2 Printer Settings: USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.6 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.6.1 Help: Maintenance tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.6.2 Help: Inventory tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2.6.3 Help: Setup tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
2.7 System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.7.1 Device Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.7.2 Support Contact tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
2.7.3 Software Update tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.8 Side menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.8.1 Settings: Server Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.8.2 Settings: Network Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.8.3 Settings: Display Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.8.4 Settings: Language Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.8.5 Home and Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Section 3: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313.1 Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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4 March 2018
Section 1
1 Connection1.1 IntroductionThe HID FARGO® Connect™ Console provides a secure gateway between your local FARGO card printers and the HID FARGO Connect platform, whether installed on-premises or in the cloud. The console provides a clear, easy to use touchscreen interface for local control and monitoring of the connected FARGO card printers.
Welcome
Press to Login
Company
Company
Local USB and Ethernet printers
HID card services
Access control system& user database
Web card designer
SupportHID
FARGO Connect
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Connection PLT-03680, Rev. A.0
1.2 Connecting the consoleThe console can be connected to a total of six printers, attached by USB, Ethernet, or a combination of both.
1.2.1 Connecting a USB printerIf you have only one USB printer, connect it directly to the console’s USB port.If you have more than one USB printer, connect the console’s USB port and the printers to a self-powered USB 2.0 hub.
Multiple USB printers
Single USB printer
USB hub
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PLT-03680, Rev. A.0 Connection
1.2.2 Connecting an Ethernet printerConnect an Ethernet cable between the console’s PRN Ethernet port and the local Ethernet network.
Note: The console and printer must be on the same network, so that the printer is “visible” to the console.
1.2.3 Connecting to HID FARGO ConnectThe LAN port connects the console to HID FARGO Connect, which may be hosted on a local “on-premises” server, or using the HID cloud solution.
1.2.4 Connecting the power
Local Ethernet network
Ethernet printers
PRN
To local HID FARGO Connect server oroutgoing Ethernet gateway
LAN
I
O
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8 March 2018
Section 2
2 Operation2.1 Console layout
HID FARGO Connect
Print Management Help
Printer Setup Support
HID FARGO Connect cloud connection status
Side menu control(see page 23)
Card reader zone(see page 11)
Function buttons(see pages 13-22)
Power status LED
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Operation PLT-03680, Rev. A.0
2.2 Quick reference
HID FARGO Connect cloud
See page 23
Check printing status/queue
See page 13
Manually start a print job
See page 13
Check printer consumables
See page 14
Edit printer settings
See pages 15 and 16
Enable auto printing
See pages 15 and 16
Change display brightness
See page 26
Change server settings
See page 23
Logout
See page 29
Connected Disconnected
Print Management
Print Management
Print Management
Show PrinterUse the displayed part number to re-order stock.
Ribbon 79%84511 YMCK
Transfer Film 6%84053 Clear
Printer Setup
Edit Settings to select printer type.or
Printer Setup
Edit Settings Enable Auto Print
SettingsDisplay Settings Display Brightness
SettingsServer Settings Edit
Note: Check with your system administrator before changing server settings.
Logout
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PLT-03680, Rev. A.0 Operation
2.3 Login1. On the Welcome screen, tap Press to Login.
2. Tap the Login Name and Password fields and enter your credentials using the on-screen keyboard.Tap Login.
Alternatively, if a card reader is present, hold your contactless ID card beside the card reader zone at the top of the console.
3. If login is successful, the home screen is displayed.
Note: You can log in to the console even if you are not connected to the HID FARGO Connect network.
Welcome
Press to Login
Login
Please enter your credentials:
Login Name
Password
Login Cancel
Password
Login Cancel
Please enter your credentials:
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Welcome
Press to Login
Insert CardHID FARGO Connect
Print Management Help
Printer Setup Support
Card reader zone
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Operation PLT-03680, Rev. A.0
2.3.1 Home screenThe four large icons on the home screen provide access to the console’s major functions.
■ Tap an icon to select Print Management, Printer Setup, Help, or Support.
■ Tap to display the side menu. See Section 2.8 Side menu.
■ Tap to display the HID FARGO Connect network connection status.
■ Tap then Home (or the HID logo) to return to the home screen at any time.
HID FARGO Connect
Print Management Help
Printer Setup Support
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2.4 Print ManagementThe Print Management screen allows you to view the print queue, start or cancel print jobs, and view printer status.
2.4.1 Print Queue tab1. On the home screen, tap Print Management.
2. On the Print Management screen, tap to display the available actions for a print job.
Note: If print jobs have been set to start automatically, you don’t have to start them here.See Section 2.5.1 Printer Settings: Ethernet or Section 2.5.2 Printer Settings: USB.
3. The Actions dialog provides three options.
■ Tap Print to start the print job (if Auto Print is not selected).■ Tap Delete to remove the job from the print queue.■ Tap Close to return to the print queue.Note: The Actions dialog also provides information about failed print jobs, if applicable.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management
Print Queue
Job Name Job Status Submit Date Actions
John Doe Rendering 2018-02-06 18:30:16
Printer 1
Print Management
Print Queue
Job Name Job Status Submit Date Actions
John Doe Rendering 2018-02-06 18:30:16
Printer1
Print Management
Print Queue
Job Name Job Status Submit Date Actions
John Doe Rendering 2018-02-06 18:30:16
Printer1
Manage Print Job: John Doe
Printer Name: Printer1
ClosePrint Delete
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2.4.2 Printer status tabEach connected printer has its own status tab at the top of the Print Management screen.
1. On the home screen, tap Print Management.
2. On the Print Management screen, tap the printer’s name tab, e.g. Printer1.
The printer status is displayed. The status bars indicate the level of each consumable in the printer, together with the replacement order code, e.g. Ribbon 84511 YMCK or Transfer Film 84053 Clear.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management
Print Queue
Job Name Job Status Submit Date Actions
John Doe Rendering 2018-02-06 18:30:16
Printer 1
Print Management
Print Queue
Printer Name: Ribbon 79%84511 YMCK
Printer Model:
Printer Status:
Status Message:
Printer1
HDP5600
Printer Ready
Waiting for next print job
Printer1
Transfer Film 6%84053 Clear
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2.5 Printer SetupThe Printer Setup screen allows you to configure attached printers.
1. On the home screen, tap Printer Setup.
2. On the Printer Setup screen, tap Edit Settings.
2.5.1 Printer Settings: EthernetEthernet printers are indicated by the icon.
1. Tap the Network Address field to enter the printer’s IP address, which can be found in the printer’s status screen Info menu. The console and printer must be on the same network, so that the printer is “visible” to the console.
2. Tap the Enable Auto Print check box to make all incoming print jobs go straight to the printer. This allows you to leave the console unattended, without having to start each job using the Print Management > Actions screen.
HID FARGO Connect
Print Management Help
Printer Setup Support
Printer Setup
Printer Name
Printer1 Printer Ready 10.244.70.16 HDP5600 Card Printer
Printer Status Printer Address Printer Model
Edit Settings
Printer Settings
Front LobbyPrinter Name
10.244.70.16Network Address
Enable Auto Print
Save Settings Cancel
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2.5.2 Printer Settings: USBUSB printers are indicated by the icon.
1. Tap the USB Card Printer field to select the printer. The printer model and serial number are listed.
Note: If there are multiple printers of the same model type, the serial number can be used to identify an individual printer.
2. Tap the Enable Auto Print check box to make all incoming print jobs go straight to the printer. This allows you to leave the console unattended, without having to start each job using the Print Management > Actions screen.
Printer Settings
Front LobbyPrinter Name
USB Card Printer
Enable Auto Print
Save Settings Cancel
No Printer SelectedHDP5000 (s/n B2490074) *
Printer Settings
Front LobbyPrinter Name
USB Card Printer
Enable Auto Print
Save Settings Cancel
HDP5000 (s/n B2490074) *
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2.6 HelpThe Help screen provides many help videos and topics to assist you.
2.6.1 Help: Maintenance tab1. On the home screen, tap Help.
2. On the Help screen, tap to play a video.
HID FARGO Connect
Print Management Help
Printer Setup Support
Help
Maintenance
Inventory
Setup
Video: Routine cleaning maintenance for lam unit
Video: Calibrate Ribbon on a DTC5500LMX
Help Topics
Video: Load Ribbon into a DTC5500LMX
Video: Setup a DTC5500LMX
Video: Calibrate HDP5000 Lamination
Video: Calibrate HDP5000 Ribbons
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2.6.2 Help: Inventory tab1. On the home screen, tap Help.
2. On the Help screen, tap Inventory.
Note: The Inventory screen is currently in development, and will allow you to manage your printer consumables.
HID FARGO Connect
Print Management Help
Printer Setup Support
Help
Maintenance
Inventory
Setup
No items to display. Please select another topicHelp Topics
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2.6.3 Help: Setup tab1. On the home screen, tap Help.
2. On the help screen, tap Setup.
Note: The Setup screen is currently in development, and will unlock additional setup features.
HID FARGO Connect
Print Management Help
Printer Setup Support
Help
Maintenance
Inventory
Setup
No items to display. Please select another topicHelp Topics
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2.7 System SupportThe System Support screen displays device information, contact information, and the software update screen.
2.7.1 Device Information tab1. On the home screen, tap Support.
The Device Information tab is displayed. This shows all hardware information, including the firmware version; see Section 2.7.3 Software Update tab.
HID FARGO Connect
Print Management Help
Printer Setup Support
System Support
Connection Status Connected to ServerFirmware Version 1.0.0.783
Serial Number B7420017Device ID 000000003825DE7C
Destination ID MFA62F43EA1487849FBAA097FA5FE2761F8Device Name Printer1
Description Card Printer
Support Contact Software UpdateDevice Information
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2.7.2 Support Contact tab1. On the home screen, tap Support.
2. On the System Support screen, tap Support Contact to display HID contact information.
HID FARGO Connect
Print Management Help
Printer Setup Support
System Support
Email Address [email protected] Number (800) 555-1234
Fax Number (800) 5555-2345
Support Contact Software UpdateDevice Information
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2.7.3 Software Update tabThe console can check online for firmware updates.
1. On the home screen, tap Support.
2. On the System Support screen, tap Software Update.
3. Tap Check for Updates to search for console firmware updates.
HID FARGO Connect
Print Management Help
Printer Setup Support
System Support
Console Firmware Update
Support Contact Software UpdateDevice Information
Check for Updates
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2.8 Side menuThe side menu provides access to all of the main console tools and an additional system settings menu.
Note: Tap the HID logo (or Home) on the side menu to go back to the home screen at any time.
2.8.1 Settings: Server Settings tabThe Server Settings tab allows you to configure the connection settings for the HID FARGO Connect server.
Note: Please check with your system administrator before changing server settings. Incorrect settings will cause the console to become disconnected from the HID FARGO Connect server.
1. On the home screen, tap to display the side menu.
2. On the side menu, tap Settings.
3. On the Server Settings tab, tap Edit.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Home
Print Management
Printer Setup
Settings
Help
Support
Logout
System Settings
Server Hostname
Network SettingsServer Settings Display Settings Language Settings
Edit
Server Port
<Insert server hostname>
443
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Operation PLT-03680, Rev. A.0
4. Enter the Server Hostname, Server Port and, optionally, the Authority Name.
5. Tap Save Settings.
Server Settings
<Insert server hostname>Server Hostname
Authority name or blank for defaultAuthority Name
Server Port 443
Save Settings Cancel
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2.8.2 Settings: Network Settings tabThe Network Settings tab displays the MAC address and IP address of the console’s rear panel Ethernet ports:
■ PRN is the printer network port.
■ LAN is the HID FARGO Connect network port.
1. On the home screen, tap to display the side menu.
2. On the side menu, tap Settings.
3. On the System Settings screen, tap Network Settings.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Home
Print Management
Printer Setup
Settings
Help
Support
Logout
System Settings
Local Network Details
Network SettingsServer Settings Display Settings Language Settings
Port Position:MAC Address:
IP Address:
Bottom PortB8:27:EB:25:DE:7C10.244.70.79 / 24
Printer Network Details
Port Position:MAC Address:
IP Address:
Top PortB8:80:39:D5:A4:63172.16.1.1 / 24
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2.8.3 Settings: Display Settings tabThe Display Settings tab allows you to configure the display brightness and auto-dimming period.
1. On the home screen, tap to display the side menu.
2. On the side menu, tap Settings.
3. On the System Settings screen, tap Display Settings.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Home
Print Management
Printer Setup
Settings
Help
Support
Logout
System Settings
Server Hostname
Network SettingsServer Settings Display Settings Language Settings
Edit
Server Port
<Insert server hostname>
443
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PLT-03680, Rev. A.0 Operation
4. On the Display Settings tab, tap or drag the Display Brightness slider.
5. Tap the Automatic Dimming field. If the console is not being used, it will dim the display after a preset period to reduce distraction and prolong screen life.
■ Never means the console will not dim the display.
■ x Minutes sets the period after which the display will be dimmed.
Touching the screen will restore normal brightness.
System Settings
Network SettingsServer Settings Display Settings Language Settings
Display Brightness
Automatic Dimming Never
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2.8.4 Settings: Language Settings tabThe Language Settings tab allows you to select the menu screen language.
1. On the home screen, tap to display the side menu.
2. On the side menu, tap Settings.
3. On the System Settings screen, tap Language Settings.
HID FARGO Connect
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Home
Print Management
Printer Setup
Settings
Help
Support
Logout
System Settings
Server Hostname
Network SettingsServer Settings Display Settings Language Settings
Edit
Server Port
<Insert server hostname>
443
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PLT-03680, Rev. A.0 Operation
4. On the Language Settings tab, tap the Select Language drop-down to choose a language.
2.8.5 Home and Logout
1. From any screen, tap to display the side menu.
2. On the side menu:
■ Tap Home to return to the home screen.
■ Tap Logout to log out and return to the Welcome screen (see Section 2.3 Login).
System Settings
Network SettingsServer Settings Display Settings Language Settings
Select Language English
Print Management Help
Printer Setup Support
Print Management Help
Printer Setup Support
Home
Print Management
Printer Setup
Settings
Help
Support
Logout
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Operation PLT-03680, Rev. A.0
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30 March 2018
Section 3
3 Specifications3.1 RegulatoryFCC / Canada Radio Certification
CAUTION: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
CE MarkingHID Global hereby declares that these products are in compliance with the essential requirements and other relevant provisions of the applicable EU Directives. A Declaration of Conformity can be found at https://www.hidglobal.com/certifications.
Warrantyhttps://www.hidglobal.com/warranty-policy.
Model number X002400
Console operating system Linux
Display 7.0" touchscreen
Capacitive multi-touch Yes
Dimensions 8.0" W x 9.0" H x 6.0" D (203 mm W x 229 mm H x 152 mm D)
Weight 2.25 lb (1.02 kg)
Software HID FARGO Connect
Network ports Dual 10/100 Ethernet ports
USB ports 1x USB 2.0 Type A
Electrical ratings 24 VDC, 2 A
Operating temperature 65°F – 90°F (18°C – 32°C)
Operating humidity 20–80% non-condensing
March 2018 31
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