hid university seminar series 2014 - welcome
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1 The world leader in serving science
Life Technologies Human Identification HID University Seminar Series 2014
Welcome and Introductions
2
Our Unique Customer Value Proposition
Enabling customer innovation and productivity
Laboratory Channel
Industry-Leading Brands Convenience
Logistics Clinical Trial Services
Enterprise Services
Instrument Services Asset Management
Supply Management Scientific Support
Life Science Research Products
Genetic Analysis Bioproduction
Molecular Diagnostics
Analytical Instruments Laboratory Products Specialty Diagnostics
Technology Innovation
3
Leading Life Sciences Technologies
• Molecular biology • Cell biology • Protein analysis • Genetic analysis
• Human identification • Synthetic biology • Food safety • Animal health • Bioproduction
• Molecular diagnostics • Genomic medicine • Regenerative medicine
Accelerating Scientific Discovery
Applying Biology Beyond Research
Advancing Personalized Medicine
4
Customer Solutions Group Support Structure
Dedicated HID Support
Case Management & Software Inquiries/Issues
Tier 1 Technical Inquiries/Issues
CSG FAS
Customer
Primary Contact for Tech Support for US Customers 1.888.821.4443 #1 [email protected]
5
Customer Product Communication System
A web-based system that ensures the timely delivery, and real-time reporting, of important technical product information to appointed contacts at each North America customer site. Live in North America since October 2011 • Communication about critical product quality issues
affecting specific HID customers: product retirement, product discontinuation, new software version or patch release, user bulletin, and non-critical technical updates
• Not a marketing channel! • To sign up, go to:
http://resource.lifetechnologies.com/pcs/index.php
• Update SPAM Management Software • Add: Domain – lifetech.com • Add: Email – [email protected]
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HID Service Solutions
• HID Professional Services Program (HPS) • Delivery of internal validation programs and/or performance checks on
any Life Technologies HID product • Robotic Validation/Implementation Support • Teach Back Trainings • Validation Report
Advisory Consul3ng
Complete Laboratory Integra3on and Valida3on
Analyst Training Programs
On-‐site Support and Training
400+ validations in 70+ laboratories worldwide
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HID Professional Services – US Collaborations
TX
OK
KS
AR MS
LA
IL WV
MI
AL GA
FL
SC
NC
VA
ME VT
NH
RI
MA
CT
NY
NV
AZ NM
WA
OR
MT
ID WY
CO UT
PA OH
ND
SD
NE
MO
IA
MN WI
IN
KY MD
TN
NJ
CA DE
AK
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HID Professional Services Team
Armin Spura, Ph.D. HPS Director
Yogesh Prasad, Ph.D. Senior Manager
Europe
Sonja Strümpher VAS
David Gonzalez VAS
Gareth Stead VAS
Ellie Courts Assoc. Project
Manager
Joanne Sgueglia Senior Manager
North America - US
Jennifer Elliott Global Trainer
Angela Koenig US Project Manager
Carla Paintner International Project
Manager
Jarrett Roth VAS
Scott Schroeder VAS
Erin Bishop VAS
Sarah Skancke Senior VAS
Amy Liberty Technical Writer
Iman Muharam Senior Manager
Asia
Sim Winitz, Ph.D. Senior VAS
Robotics
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Thank you!
• Thank you for attending the 2014 HID University Seminar Series. These informative sessions focused on tools, methods, and next-generation solutions that improve efficiency and performance across the human identification workflow. This year’s seminar series visited four cities across the US and featured presentations by forensic scientists for forensic scientists.
• To learn more, please contact your sales representative, or email our marketing team at [email protected]