high efficiency licensing & permitting (help) general agency meeting introduction and welcome...
TRANSCRIPT
![Page 1: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/1.jpg)
High Efficiency Licensing & Permitting (HELP)
General Agency Meeting
Introduction and Welcome – John Mengacci, Under Secretary, OPM
Getting Ready for E-Commerce– Gene Gavin, Commissioner, DRS
CLIC Online Forms Initiative – Reg DeConti, OPM
CLIC New License Verification Feature
– Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH
HELP Legislative Update – Mike Mehigen, OPM
NEXT STEPSStrategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM
CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT
May 13, 1999 – CT Fire Academy, Windsor Locks
![Page 2: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/2.jpg)
Getting Ready for
E-Commerce
Using Today’s Technology to Serve Our Customers Better!
presentation by
Commissioner Gene GavinDepartment of Revenue Services (DRS)
![Page 3: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/3.jpg)
Connecticut — Land of Steady Habits
![Page 4: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/4.jpg)
Why Technology?
Tax Administration: Data intensive Information sensitive Strict confidentiality Priority on accuracy Sharing & comparing of data Customer service
![Page 5: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/5.jpg)
Technology as a Tool
Streamlines Processes Simplifies taxpayer effort Reduces manual steps
Accurate Computer performs calculations Greater than 99% accuracy
Cost effective Better use of resources
![Page 6: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/6.jpg)
Technological Innovations
Electronic Filing
Personal Computer Filing
Telefiling
Internet
![Page 7: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/7.jpg)
Electronic filing 6th Year 136,472 Returns 38% Increase Over 1998 Direct Deposit of Refunds Fast Refunds
Technological Innovations
![Page 8: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/8.jpg)
Personal Computer Filing 2nd Year 5,933 Returns 2,837% Increase Fast Refunds
Technological Innovations
![Page 9: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/9.jpg)
Telefile 2nd Year 99,057 Returns 93% Increase Fast Filing Fast Refunds
Technological Innovations
![Page 10: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/10.jpg)
Internet Education Information
- Search Engine- DRS E-news
Compliance Interactive registration
Technological Innovations
![Page 11: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/11.jpg)
Other Technology Uses
Electronic Funds Transfer
Magnetic Media Processing
![Page 12: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/12.jpg)
The DRS Model
Vision Planning Acquisition Testing Implementation Public Awareness
![Page 13: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/13.jpg)
Changing Customer Habits
No one likespaying taxes…
not even me!
-- Gene Gavin, Commissioner
![Page 14: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/14.jpg)
Changing Customer Habits
Incentives User-friendly Fast Quick Refunds Reduces Costs
![Page 15: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/15.jpg)
Barriers to Success
Initial Cost
Legislation
Customer acceptance
![Page 16: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/16.jpg)
Vision for the Future
Expansion Electronic filing Telefiling Personal computer filing Direct deposit of refunds
![Page 17: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/17.jpg)
Vision for the Future
Credit Card Payment
Interactive Tax Registration
Interactive Return Filing
![Page 18: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/18.jpg)
Getting Ready for
E-Commerce
Using Today’s Technology to Serve Our Customers Better!
presentation by
Commissioner Gene GavinDepartment of Revenue Services (DRS)
QQ&&AA
![Page 19: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/19.jpg)
High Efficiency Licensing & Permitting (HELP)
General Agency Meeting
Introduction and Welcome – John Mengacci, Under Secretary, OPM
Getting Ready for E-Commerce– Gene Gavin, Commissioner, DRS
CLIC Online Forms Initiative – Reg DeConti, OPM
CLIC New License Verification Feature
– Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH
HELP Legislative Update – Mike Mehigen, OPM
NEXT STEPSStrategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM
CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT
May 13, 1999 – CT Fire Academy, Windsor Locks
![Page 20: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/20.jpg)
CLIC Online Forms Initiative
Goal… To provide electronic access to as many forms as possible online to improve customer service.
Initial Scope25 Agencies900 Licenses2,700 Form Entries
![Page 21: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/21.jpg)
Inventory and Assessment
Getting an accurate count... Many entries within agencies used slightly
different names for the same form First Pass… 60% Reduction (2,700 to
1,100) by consistently identifying forms by the same name
Determining format availability… Online or NOT PDF, Non-PDF, Electronic, and/or Non-
electronic
![Page 22: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/22.jpg)
Eliminate Form Redundancy
?
Licenses TransactionTypes
Forms
BI
R
C
D
C
D
AI
R
A
B
A
BBefore...
![Page 23: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/23.jpg)
Normalized Form Entries
Licenses TransactionTypes
Forms
AI
R
A
BAfter...
BI
R
C
D
Second Pass… 75% Reduction (2,700 to 641)
![Page 24: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/24.jpg)
Format Assessment
Results (95% Complete)Online #Forms %Total
PDF 147 Non-PDF 32 Both PDF and Non-PDF 4
183 30%NOT Online
Electronic 92 Non-electronic 366
458 70%TOTAL Forms 641
There is still a lot of work to do!
![Page 25: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/25.jpg)
Getting More Forms Online
Follow-up with Individual Agencies Time Constraints Need Resources
TrainingStaffSoftware
Online Not Appropriate
QQ&&AA
![Page 26: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/26.jpg)
High Efficiency Licensing & Permitting (HELP)
General Agency Meeting
Introduction and Welcome – John Mengacci, Under Secretary, OPM
Getting Ready for E-Commerce– Gene Gavin, Commissioner, DRS
CLIC Online Forms Initiative – Reg DeConti, OPM
CLIC New License Verification Feature
– Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH
HELP Legislative Update – Mike Mehigen, OPM
NEXT STEPSStrategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM
CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT
May 13, 1999 – CT Fire Academy, Windsor Locks
![Page 27: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/27.jpg)
CLIC New License Verification FeatureDepartment of Public Health
htt
p:/
/ww
w.c
t-cl
ic.c
om
/h
ttp
://w
ww
.ct-
clic
.co
m/
![Page 28: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/28.jpg)
htt
p:/
/ww
w.s
tate
.ct.
us/
dp
h/s
crip
ts/h
lth
pro
f.as
ph
ttp
://w
ww
.sta
te.c
t.u
s/d
ph
/scr
ipts
/hlt
hp
rof.
asp
![Page 29: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/29.jpg)
What Data is Available?
55 Types of Licenses
170,000 Licensees
Health & Environmental HealthPractitioner Licenses
Physicians SanitariansNurses Massage TherapistsDentists BarbersSocial Workers HairdressersPhysical Therapists AcupuncturistsHypertrichologists Embalmers
![Page 30: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/30.jpg)
Who Requests This Data?
Licensees Employers Insurers/HMOs Other State Licensing Entities General Public
![Page 31: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/31.jpg)
How Often is this Data Requested?
900 Telephone CallsPer Week
865 Written RequestsPer Week
![Page 32: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/32.jpg)
“Customer” Benefit
Direct Access, No Waiting!
Immediate access to data
Avoid Busy Telephone Lines
Immediate Results(10 days to process written requests)
![Page 33: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/33.jpg)
Organizational Benefit
Significant reduction in telephone calls and written requests for license verification
Better service to customers
Ability to redirect department resources
![Page 34: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/34.jpg)
htt
p:/
/ww
w.s
tate
.ct.
us/
dp
h/s
crip
ts/h
lth
pro
f.as
ph
ttp
://w
ww
.sta
te.c
t.u
s/d
ph
/scr
ipts
/hlt
hp
rof.
asp
QQ&&AA
![Page 35: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/35.jpg)
High Efficiency Licensing & Permitting (HELP)
General Agency Meeting
Introduction and Welcome – John Mengacci, Under Secretary, OPM
Getting Ready for E-Commerce– Gene Gavin, Commissioner, DRS
CLIC Online Forms Initiative – Reg DeConti, OPM
CLIC New License Verification Feature
– Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH
HELP Legislative Update – Mike Mehigen, OPM
NEXT STEPSStrategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM
CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT
May 13, 1999 – CT Fire Academy, Windsor Locks
![Page 36: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/36.jpg)
HELP Legislative Update
H.B. 6592 An Act Concerning Electronic Records and Signatures
H.B. 6744 An Act Concerning Payment for State Licenses by Credit or Debit Card
License Consolidation Initiative
![Page 37: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/37.jpg)
High Efficiency Licensing & Permitting (HELP)
General Agency Meeting
Introduction and Welcome – John Mengacci, Under Secretary, OPM
Getting Ready for E-Commerce– Gene Gavin, Commissioner, DRS
CLIC Online Forms Initiative – Reg DeConti, OPM
CLIC New License Verification Feature
– Cynthia Denne, Director Health Systems Regulation, DPH and – Johnathan Vittner, Agency Data Processing Manager, DPH
HELP Legislative Update – Mike Mehigen, OPM
NEXT STEPSStrategic Business Plan and Workgroups – John Mengacci, Under Secretary, OPM
CLIC Website Analysis & Usability Training – Linda DeConti, OPM and Bernie Harrower, DOIT
May 13, 1999 – CT Fire Academy, Windsor Locks
![Page 38: High Efficiency Licensing & Permitting (HELP) General Agency Meeting Introduction and Welcome – John Mengacci, Under Secretary, OPM Getting Ready for](https://reader035.vdocuments.net/reader035/viewer/2022081602/551abc77550346b2288b50fb/html5/thumbnails/38.jpg)
Website… Management Life Cycle