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High Impact Kaizen Event (H.I.K.E.) Overview

MHC Kenworth

2

Process Map Procedures

• Example: Repair Order FlowThis Represents The Repair Order Flow

3

Process Map Procedures

• Example: Scenarios

These Represent The Different Scenarios

These Represent All The Different Scenarios Encountered

4

Process Map Procedures

• Example:– The red dots indicate non-

value added time.

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Process Map Procedures

• Example:– The blue dots indicate value

added time.

6

Spaghetti Diagrams

• Example: Every step taken by the tech is accounted for.

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Suggestion Items

• Example: Suggestion Forms

Let us know your opinion, idea or suggestion to improve our efficiency!!!

HIKE Project Suggestion Form

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Shop Layout Procedures

• Example: Microsoft Excel Map

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Shop Layout

• Example: 5S Audit Checklist

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Shop Layout

• Results– To proceed from the following:

11

Shop Layout

• Results– To this:

12

Shop Layout

• Results– More Examples:

Bef

ore

Afte

r

13

Lot Layout

• Example: Completed Lot Layout

T31

T30T29T28T27T26T25T24T23

T22T21T20T19T18T17T16

T15T14T13T12T11T10

T9

T8T7T6T5T4T3T2T1

S 1

S 2

S 3

S 4 S6 S7 S8 S9 S10

S11

S12

S13

S14

S15

S16

S17

S18

S19

S20

S21

S22

MHC Denver7007 Sandown RoadDednver, CO 80216

W 16

W 13W 14W 15

W 21

W 22

W 23

W 24

W 17W 18W 19

W 20

W 7

W 12

W 5

W 4

W 8

W 9W 10W 11

S 5

W 2

W 1

W 6

W 3

Trai

ler P

arking

Employee Parking Only

Inbound TruckParking

`

Insp

ectio

n Ba

y

Trai

ler D

rop

Repairs Completed

Body Shop Parking

Shop

Body Shop / Medium Duty Shop

Office Parts

Truck Sales

Key Drop / Check Out

Medium Duty Shop Parking

Pos

t-In

spec

tion

New / Used Truck Sales

W W

11

W W

10

W W

9

W W

8

W W

7

W W

6

W W

5

W W

4

W W

3

W W

2

W W

1

W W

12

W W

13

W W

14

W W

15

W W

16

W W

17

W W

18

W W

19

W W

20

W W

21

W W

22

M 4

4

M 4

5

M 4

6

M 4

7

M 4

3

M 4

2

M 4

1

M 4

0

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Lot Layout

• Example: Completed Lot Layout

No Parking No Parking

You Are Here

N1

N2

N3

N4

N5

N6

N7

N8

N9

N10

N11

N12

N13

N14

N15

N16

N17

N18

N19

N20

N21

N22

N23

N24

N25 N26 N27 N28N29 N30 N31 N32 N38 N39N33N34N35 N36 N37 N40 N41N42 N43 N44 N45

IS1

IS3

IS5

IS7

IS9

IS11

IS13

IS15

IS17

IS19

IS2

IS4

IS6

IS8

IS10

IS12

IS14

IS16

IS18

IS20

No Parking

OS1 OS2 OS3 OS4 OS5 OS6 OS7OS8

OS9

OS10

OS11

OS12

T1 T2 T3 T4 T5 T6 T7 T8 T9 T10

X

Body Shop

Ser

vice

Sho

p

Carrier Shop

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Parts Procedures

Analyzing Processes

• Review the process map and identify all steps that involve Parts. Then review the time spent on each of these steps and determine if any time can be eliminated. Note the times below in yellow.

Service Process Steps Seconds/ ROParts Needed?Y Make Parts List

Walk To Parts Window 617.7Wait To Be Waited On 1594.3Give Parts List To Parts 2107.0Are Parts Available?Y Wait On Parts 2051.4

Take Parts Back To Bay 403.3Go To H (Job Step 102)

N Parts Local?Y Send Driver/Tech To Pick Up Parts 1255.0

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Parts Procedures

• Example: Parts Runner Light and Bay Numbers

Parts Runner Light

Bay Numbers

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Parts Procedures

• Example: Station

Parts Lists / Drop Off

Time Stamp

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Parts Procedures

• Example: Electronic Time Stamp

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Conclusion

• H.I.K.E. methods and procedures are proven to work when followed and maintained properly. This has been demonstrated at various MHC branches that H.I.K.E. has been implemented in.

• It is important to note that any implemented procedures not followed properly will result in a decrease in efficiency; resulting in goals not met.

• All aspects of H.I.K.E. must be maintained in order to ensure its success and benefits.