High performance through relationships

Using analytics to rethink knowledge work

Image: djwtwo (Creative Commons)

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The rise of knowledge work

1970 1973 1976 1979 1982 1985 1988 1991 1994 1997 2000 2003

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%

Source: The Work Foundation UK estimates from EU KLEMS database

Knowledge economy

Total manufacturing

Other services

Growth of knowledge based service industries (1970-2005)

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Knowledge work is fundamentally different

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“In terms of actual work on knowledge-worker productivity, we

will be in the year 2000 roughly where we were in the year 1900 in

terms of the productivity of the manual worker”

- Peter F. Drucker

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12X

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Communication is knowledge work

28%

19% 14%

39%

0%

10%

20%

30%

40%

50%

Reading and answering email

Searching and gathering

information

Communicating and

collaborating internally

Role specific tasks

Source: McKinsey Global Institute, The Social Economy

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We’re

Social

Animals

Image: Joao_Trindade (Creative Commons)

Our relationships shape how we see the world

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Our work at intrascope identifies dysfunctional teams and key person sensitivity using email data

To spread a virus, who do you infect?

To spread an idea, who do you infect?

13  

Think kinder (not Battalion)

Image: D Sharon Pruitt (Creative Commons)

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0%  

10%  

20%  

30%  

40%  

50%  

Formal  posi5on   Centrality  in  network   Accurate  percep5on  of  network  

Explained variance in organisational power

Source: Kilduff & Krackhardt, Interpersonal Networks in Organisations

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THE ACTIONABLE TAKEAWAYS

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Knowledge work has huge leverage to high performers

You need to work out what the

multiple is in your organisation

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Knowledge work is communication

Focus on communication skills for largest leverage to improved

performance

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You’re dealing with a kindergarden, not a battalion

Rely on peer group dynamics,

not logic

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The formal organisation has less power to get things done than you think

Work out who’s really

influential

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“You are the average of the five people you spend the most

time with.” ― Jim rohn

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