high value products capabilities august 2009

HIGH VALUE PRODUCTS

Traditional Values – Innovative Solutions

BEKINS HIGH VALUE PRODUCTS

Capabilities Presentation


Agenda

• History of Bekins • Service Capabilities• Expertise• Product Mix• Simple Pricing Structure• Summary of Bekins Benefits• Demonstrated Excellence• Next Steps


Bekins History

• Quality Source for Transportation Needs Since 1891• High Touch Culture• Professional and Experienced Fleet of Drivers• Specialized Equipment for the Safe Handling of Your

Shipment• Extensive Privately Held National Network • Simple Pricing Structure Based on Your Needs• Global Coverage• Extensive Trailer Pool• Web Based Technology (Tracking, Registration,email

capture etc)


High Touch - High Performance Culture

• Ability to Maximize Equipment Utilization• Extensive Proven Network• Better Efficiency Means Better Customer Value

• Industry Innovator• One of the first with Padded Van Service• First with Veriwise Trailer Locator for Tracking• On-Line Pricing Engine Tailored to Your Needs


Customer Service

• Move Management Approach• Designed and Tailored to

Meet Your Needs• Quality Control Program from

Quote, Service to Billing• Web Based. All Services

Available On-Line


High Touch - High Performance Culture

• High Touch Culture• Customer Service & Operations Teams Combine

as single operating “Cells”• 24/7 Availability – Immediate Response and Support• Excellent Team Coordination with All Partners• Failure Avoidance Process• Web-Based Registration and Tracking Technology to Prompt

Communication for All Action Items

• National Oversight Team for Fail Safe Service• Early Alert, Prevention • Defined Escalation Management


Specialized Equipment

• Flat Floors• High Cube• Lift Gates• Trailers Available with

Side Door Configuration• Climate Control/Flatbed

Service Available• Rigging Arranged and

Organized


Specialized Equipment to Protect Your Equipment

• On-Board Equipment Includes Pads, Straps, Load Bars. Etc.

• Specific Equipment for the Needs of the Client


Bekins Drivers Experienced with High Value Products


Skilled Drivers & Associates

• Average Driver Tenure is 25 Years• Background Checked, Random Drug Test and DOT

Certified Service Providers• Fleet of Drivers are Technicians in Handling Delicate,

Sensitive and Expensive Equipment• Knowledgeable Professional Staff with a Wealth

of Industry Experience to Handle All Your Needs


Bekins Transports All Types of High Value Products


Sampling of Our Product Mix

• Office and Industrial• Medical Equipment• Telecom Equipment• Fitness Equipment• Canadian Service

• Inter-Border • Intra-Canada Including Customs

• Total LTL Service Including Overnight and Deferred Air

• Display and Point of Sale Systems

• Store Fixtures• Machinery• Museum – Including Traveling

Exhibits• Life Science• Etc., Etc., Etc.

All Handled with Traditional Values and Innovative Solutions


Simple Pricing Structure

• Two Basic Platforms Tailored to Your Needs• Simple Interfacing Provides Convenient

Estimating Tool and Access to Pricing• Computer Calculator Available• Competitive Pricing Based on Services Required


Pricing Engine


Bekins Quality Measurement Program- Tradeshow Performance Score Card

• Quality is measured via the Bekins Tradeshow Performance Score Card with standard performance requirements reported daily• On Time• Claims• Driver Standards• Tradeshow Metric Standards• Customer Relations and more…


Recognition and Awards

• Bekins is a Member of the Following Organizations:• TSEA• EDPA• Better Business Bureau• American Moving & Storage Association• ProMover• SHRM• ERC


Proven Leadership - The Company We Keep”


A Testimonial from one of Our Customers

Dear Mr. Land:

“The gates of this year's World Radiology Congress closed some time ago, thework of clearing up is over, and one's thoughts already go to the next event. However, we wish on no account to neglect thanking you for your excellent, neat, and punctual work. This performance has not been the least contributionto the great success of our participation in this exhibition. On principle, we believe we can say that in you and your firm we have at last found "the" partner on the American market.” – Blied Lutter-Siements Worldwide


Thank You!

high value products capabilities august 2009

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