GroundbreakerThe magazine ofHilti Great Britainand Ireland

Issue 4/2007

Productivity: Customer ExperiencesHilti Lifetime Service: Technical Questions and Answers

Firstly, I’d like to wish you alla very Happy and Prosperous

New Year.

During 2007 we have seen majorgrowths take place across allour product ranges. We havealso established additional HiltiCentres to provide more Hiltiavailability to our customers, infact two new centres are openingin London and Dublin in early 2008.

We realise that our business hasalways been driven by a commit-ment to being not just the verybest, but excellent. We do this byunderstanding our customers anddelivering world class solutionshelping your productivity and con-stantly reducing your downtime.

In this issue of Groundbreakerthere are several customer storiesto read, whose businesses havebenefited by using Hilti toolsand products.

We have always been proud of ournew innovations and develop-ments and are always demonstrat-ing unique technological advancesin our tools and fittings.

In the Hilti in Industry section welook at the awards that we haveaccomplished last year as wellas our involvement in showingour support and congratulationsto customers who have achievedawards.

Introduction

ContentsPage 2

2 Introduction

3 Milestones in History

4 Customer Experience

10 Hilti International

12 New Products

and Innovations

14 Hilti and Industry

20 Technical Q&A

22 Products and Services

Finally in 2008 we commemorateour 50th anniversary in GB &Ireland, we are all looking forwardto this exciting time and there willbe many different celebrationstaking place.

We’ll keep you up to date with allthat we have planned in futureissues of Groundbreaker.

Best regards

Adrian MurphyManaging Director

Groundbreaker 4/2007

Milestones in HistoryPage 3

Hilti. Outperform. Outlast.

Milestones in History

1998:

Hilti launches its new range of

laser positioning tools and

cutting & sanding products into

the market.

2002:

The first electric rock drilling

system to be used for mining.

2004:

Hilti focus on their expansion

into China.

2006:

Hilti announces new corporate

culture programme.

2008:

Hilti GB and Ireland will be

celebrating their 50 years

anniversary during 2008

During 1987 to 1997, Hilti focusedon restructuring and strategy. Whenrestructuring took place in the mid1980’s Hilti watched as productlines developed into their own divi-sions, now responsible for their owndevelopments and marketing.

Hilti wanted to begin emphasis onCustomer Satisfaction, in order toprogress with this Hilti strategicallyembraced the principle of ‘thinkglobally, act locally’, the strategyfocusing on market segmentation,direct sales and distribution.

Hilti also expanded its strategicchannels not just locally but worldwide by consolidating businessinterests in America, Argentina,Brazil and Italy. Hilti also estab-lished sales organisations in Croatiaand Russia.

During 1998, Hilti launched its newrange of laser positioning tools andcutting & sanding products into themarket. During this period Hiltiproudly announce their break-through with AVR (ActiveVibration Reduction). This new sys-tem is incorporated into certain Hiltitools in order to greatly reduce thevibration generated by powerfulhammering mechanisms. WithHealth and Safety playing an impor-tant role in the construction busi-ness, Hilti add even more value totheir range of products with theintroduction of ATC (ActiveTorque Control). ATC system helpsto prevent injury to operators by cut-ting the power of the tool if an oper-ator is not in full control of the tool.

In 2002, innovation and growth forHilti are progressed further whenthe first electric rock drilling systemis launched. The system, used inmining, opens a brand new windowof business opportunity for Hilti.

Hilti focus on their growth as a com-pany and during 2004 they expandin China using a manufacturingplant in Zhanjiang.

Hilti also add more focus onto theirtools by launching its first successfulbreaker equipped with a brushlessmotor; thus giving Hilti the edge on‘longer lifetime, less maintenance’.

Concentrating on ‘Strategy 2000,’Hilti announce their new CorporateCulture Program ‘Our CultureJourney’. The program focuses ondeveloping all Hilti employees at alllevels, including top management. The concept of Culture Journey is toallow individuals to develop on apersonal basis but also as team play-ers. The Corporate Culture Programinvolves a series of tasks that areheld over a 3 to 4 day team camp.The program is developed to aidemployees development and growthwithin the company. The programhelps employees demonstrate Hilti’score values and expand on Hilti’spurpose of creating enthusiastic cus-tomers and building a better future.

Since its founding in 1941, Hilti asseen many of its markets celebratetheir golden anniversaries. As weleave 2007 and enter 2008, it is anexciting time for Hilti GB andIreland as they get ready to marktheir own 50th anniversary.

Customer ExperiencePage 4

CEI (Ireland)banks on HiltiBuilding Services

CEI (Ireland) Ltd has been a long-standing customer of Hilti’s power tools, in particular its DX and GXproducts. The business recently utilised Hilti’s MQEelectrical bracket system during an extensive bankrefurbishment programme. Groundbreaker recentlyasked the company Managing Director Derek Byrneabout the projects and assesses Hilti’s involvement.

Our Company carries out a fullrange of electrical, instru-

mentation and communicationinstallation services to the residen-tial, commercial, industrial, pharma-ceutical and institutional sectors.

As a business that’s committed toproviding services of the highestquality, we have used Hilti tools fora number of years. The GX and DXtools are widely used, and duringthis time have generated significantcost savings across the company.

We also use Hilti HUS screws forpanel mounting and putty pads forfireproofing and trunking fasteners.Most recently, we started using the‘MQE’ electrical bracket systemafter becoming convinced of itsbenefits following a demonstrationby Hilti’s Sean O’Sullivan.

We’ve used the product recently ona number of refurbishment and

installation projects for somenational banks, including UlsterBanks and Allied Irish Banks.

One of our primary concerns isreducing our costs, especially interms of labour time to carry outinstallations. We’re also a companythat is open to new ideas and waysof thinking in order to get projectsdone more efficiently and to a high-er standard.

When Hilti’s MQE system wasdemonstrated to us, both ConBuckley, our purchasing manager andEugene Hall, our projects manager,immediately recognised the benefits.They found the product to be excel-lent and in common with other Hiltiproducts - easy to use and practical.

The savings for us came in terms oflabour, particularly as the bracketallow us to run cables at low leveland then lift them into position easi-ly and quickly. This also providesthe added benefit of no torturousheavy cable pulling at high level.Cables aren’t damaged during theprocess and the safety risk is signif-icantly reduced.

As a result of using Hilti’s MQE, weestimate that we’ve enjoyed a 25%saving in terms of labour efficiencyduring first fix cable containmentinstallations.

When we first started work withHilti, we focused on its power toolsas we found each product to be longlasting and easy to use. We werealso very impressed with theirLifetime Service offering.

About three years ago we wereintroduced to their DX powder actu-ated fixing products and followingthis, their gas powered GX system.Both have provided significant ben-efits for us in terms of labour savingcosts. For our employees, they‘ve dra-matically increased productivity too.

Our employees have been delightedwith Hilti. Like us, they believe it’sgood to see manufacturers comingup with alternative solutions thatsignificantly speed up the installa-tion procedures.

Any new products or technology weuse must be beneficial to everybodyand this is certainly the case withHilti’s products. The MQE electri-cal bracket system is definitely aproduct we’ll be using in the future.

What does CEI (Ireland)specialise in?

Which Hilti Productsand Services do you use?

When have you usedMQE Electrical Bracket?

What benefits werefound from using theMQE ElectricalBracket system?

In what tangible wayshave Hilti’s solutionsbenefited and addedvalue to your busi-ness and employees?

MQE Electrical Bracket System.

Labour efficiency improved by

25 per cent during installation.

Customer ExperiencePage 5

Groundbreaker 4/2007

Hilti’s big hit forLaddingfordSteelwork Fabrication

Established in 1991,Laddingford EngineeringLtd was formed followingthe merger of two estab-lished firms – TL NewmanEst 1960 and Roger FinnEngineering & FabricationEst 1972. During this timethe business has gonefrom strength to strength- fuelled in part by a closeworking relationship withHilti. This partnershipagain proved highly effective recently whenHilti helped Laddingford successfully complete aproject where it needed a fixing resin capable ofworking at -18°C.Contracts Manager, David Finn explains.

Based in Maidstone in Kent,Laddingford Engineering is one

of the leading providers of steelworkfabrication in the south of England.Serving a diverse range of businesses,we were founded 17 years ago andhave half a century of combined expe-rience in the sector.

We’ve been dealing with Hilti for over10 years now. We were introduced tothe company through recommenda-tion after noticing that more and moreof our customers were specifying Hiltifixings on jobs.

Here at Laddingford, we have a strongtechnical side to our business. Thoughthis can be very challenging, Hilti’sTAS (Technical Advisory Service)provides us with a great deal of assis-tance on a wide range of issues andqueries.

Hilti’s main role involves explainingand providing information on a ream oftechnical issues. In some cases we for-ward this on to our customers, which inturn provide us with an important edgeover our competitors.

We focus mainly on using Hilti’s HITresin system HY 150 and RE 500, butin our fleet we also have Hilti screwguns, angle grinders, combi hammersand a variety of anchor fixings. Weuse a range of Hilti anchor systems,tools and consumables across all ourprojects.

Recently, we had a project that requiredus to use a chemical resin anchor sys-tem in a freezer with temperaturesaround -18°C. We initially tried a resinsystem manufactured by a Hilti com-petitor, however it simply didn’t workas it hardened in the tube at tempera-tures around -6°C.

We discovered Hilti’s HIT resin systemafter speaking to Hilti’s TechnicalAdvisory Service. They were able toprovide all the relevant detail, includingfixing data sheets and COSHH sheets.

We spoke to competitors during thisstage, but none of them were able to pro-vide the same level of relevant information.

As a result, we used Hilti’s HY 150 resinon the project. It met our needs per-fectly and in fact worked just as effec-tively at -18°C as it would have done ifit was being used in warm conditions.

Using Hilti products has enabled us tocomplete jobs far more quickly, withless labour required on site.

Using the Hilti HIT system has alsoreduced down time on site as it’salways ready to use. Having the nextday delivery service is very conven-ient and helps to meet deadlines.

Hilti products always work in the situ-ations that they’ve been designed for.Their forward thinking approachastonishes me as it seems almosteverything has been thought of. Wehave been dealing with Hilti ever sinceand wherever possible, we’ll use themin the future.

What is your area ofbusiness?

Which Hilti services doyou use?

What issues did youneed to address withHilti?

What was the overalloutcome? Has Hilti’s solutions

benefited or addedvalue to your business?

3D model of a lift shaft using Steelwork Fabrication program.

Laddingford Engineering team with their range of Hilti tools.

Customer ExperiencePage 6

Hilti takes storagefirm to new levelBuilding and Construction

We were established in 1983as a storage equipment

and mezzanine floor manufactur-er. We pride ourselves on provid-ing a high quality of service andfrom this we’ve built an impres-sive list of customers, includingGregory Distribution and TheWincanton Group.

We’ve been a customer of Hiltisince we were established almost25 years ago. We originally choseto partner with the business due totheir strong brand, service stan-dards, and reputation for produc-ing reliable tools and consumables.

We were working on premises thatwere due to be leased out to a newtenant. Within the building, 8,000bolts used to hold down storageand racking needed to be upliftedwithin a very limited time period.

Reliability was also crucial. Thesix-week project, which started inthe middle of August, requiredproducts that could perform eighthours a day, six days a week.

We called our Hilti AccountManager, Andre Teasdale, toexplain the details of the contractand our specific requirements.Andre came to visit us on site andafter assessing the situation andanalysing a sample of the basematerial, suggested Hilti’s DD 130diamond system, rig stand, DDVPX vacuum pump and DDB P6core bits.

Once the project had started, werealised that productivity would becrucial, particularly as the originalestimate of 8,000 bolts was incorrect.

The actual number was 11,600 – anincrease of 31%. Andre estimatedthat 46 P6 core bits would berequired. The tools arrived the nextday and Hilti provided on-sitetraining for the operatives.

Our workers were able to makegood progress, successfully com-pleting the project on time. Weestimated the core bits alonewould be £3,220, but due to theoutstanding ability of Hilti’s prod-ucts, we only required 14. Thisreduced our original estimate by£2,240. We were amazed at thelifespan of Hilti core bits with onelasting for over 1,000 holes.

Southwest Storage Equipment hasbeen delighted with the outcome ofthis project. Hilti formed an effec-tive partnership with us and I haveno hesitation in using their productsand services on future projects.

What is SouthwestStorage Equipment'smain area of business?

How long haveSouthwest Storagebeen working withHilti?

Can you tell us aboutthe problemSouthwest Storagehad to overcome?

How did Hilti helpSouthwest Storage?

What was the outcome?

Southwest Storage team with their DD 130 Diamond Drills and

Core Bits.

Racking Installations produced

by Southwest Storage.

Almost 12,000 bolts andjust six weeks to removethem – SouthwestStorage Equipment Ltdof Yate near Bristol cer-tainly had to overcome atough challenge earlierthis year. The company’sdecision to team up withHilti paid off after completing the project on time and under budget. Here one of the firm’s Directors, Tony Bleakman, tellsGroundbreaker aboutwhy he’d recommendHilti to any constructionbusiness.

Customer ExperiencePage 7

Groundbreaker 4/2007

Rapide rapidlyswitch to HiltiInterior Finishing

Our main is business isInterior Finishing and we

are recognised as being one of thefastest growing companies withinthe Interior Finishing sector of theconstruction business. We spe-cialise in working with clients andconsultants in commercial and res-idential sectors. One of our mainbusiness drivers is to remain at thecutting edge of innovation and thisis where our relationship with Hiltibrings benefits to both parties.

The main problem that we hadwas the cost of competitor’srepairs, their costs of replacingbatteries and parts as well as downtime when these problems arebeing rectified. It was importantfor us as a company to overcomesuch problems especially as ourprojects have short and very tightdeadlines that must be met.

It is absolutely critical that pro-duction is rolled out as efficientlyand effectively as possible and wesee the GX 120 as solving severalproblems other tools fail toaddress.

We spoke to Hilti AccountManager Eamon Dillon, who wehave known for several years.

He took the time to show myselfand my project managers theGX 120; giving us a demonstra-tion of how the tool works andinstantly we could see the advan-tages the GX 120 has over thetools we had been using.

The main factor that swung theswitch to Hilti was Hilti LifetimeService, especially the 2 years nocost on gas tools.

The whole package of the GX 120and having a consumable deliverynext day on site was just what weneeded.

The innovative ideas on the GX 120,including its perfectly balanced andlightweight build, its use of a gasgauge that indicates how much gasis left thus not having the tool run-ning out of gas unexpectedly aswell as its many safety featureswere major factors to us.

Yes definitely! We will use TheGX 120 on all of our projects.

On Eamon’s recommendation weordered 20 of the GX 120 toolsand we also ordered 40,000 nails.We have rolled out the GX 120company wide and have a 2 yearagreement for the supply of HiltiGX tools and consumables.

We will complete in excess of£7m of drywall and partition workthis year and our investment in thecutting edge technology the GX 120has, shows our commitment toquality without compromise.

We anticipate the GX 120 willplay a key role in our armoury todeliver consistent results to ourclients of finishing all our workson time, within budget and to thehighest attainable standard.

What is RapideDrylining’s core business?

What was the issuethat you needed toaddress?

How did you go aboutsolving the problem?

What was it aboutHilti’s solution thatappealed to you somuch?

Is the Hilti GX120 aproduct that youwould use on otherprojects?

Account Manager Eamon Dillon and members of the

Rapide Drylining Team.

Comprehensive range of

Hilti tools.

As a company committed to delivering consistentlysuperior results with customer satisfaction as a priority, Rapide Drylining already used Hilti products,however the business were experiencing problemswith non Hilti products and turned to their AccountManager Eamon Dillon for some guidance andadvice. Managing Director Graham Helm explaineshow by using Hilti products his company can continue to deliver excellent results and service to their customers.

Customer ExperiencePage 8

GrantRail on track at White CityRail Infrastructure Specialist

White City in West London is currently the secondlargest construction project in the UK with a targetcompletion later this year. The redevelopment of thesite will include a new shopping centre, multi-storycar park and new London Underground depot. To support the development, a new transport inter-change is also being constructed with the existingstation undergoing a major refurbishment. Here,Groundbreaker speaks to Mike Bevis and Dom DeConti at Doncaster-based GrantRail to understandtheir firm’s involvement.

The Hilti HRA M22 x 270 RailAnchors complete with cover cap,installed with Hilti’s RE 500injectable resin provided the bestsolution. In addition to the prod-ucts, Colin and the technical teamat Hilti supplied GrantRail withtechnical data and industry inde-pendent reports to support thisspecification.

In addition, some anchor load test-ing was undertaken at PaddockWood prior to the site’s ‘live’ date.This process was crucial as itenabled us to confirm specificloads that could be achieved.

The depot design is predominantlyflat bottom rail fixed directly toconcrete slab track. There are alsosome minor ballasted bullheadtrack sections covering the trappoints and Central Line tie-in.

GrantRail was awarded an£11 million contract to

install 3.7 kilometres of low speedtrack as part of the construction ofWhite City’s new 16 road CentralLine depot.

Communication between GrantRailand Colin Burnikell, Hilti’s railbusiness manager, commenced 12months before the project started.During this point, issues concerningthe suitability of products, manu-facturing, availability, transporta-tion, storage and associated con-sumables were all discussed.

This ongoing dialogue enabledboth companies to fully under-stand the mechanics of what couldbe achieved, while being able toappreciate how working in part-nership would mutually benefitboth organisations.

The direct fix track assembly con-sists of a Getzner base plate, seatedon Sika grout. We secured this tothe concrete slab with Hilti’s HRAM22 x 270 anchors and RE 500resin for the plain line sections.

The fan switch and crossing sec-tions of the track consisted of stan-dard timber base plate assemblies,secured to the track slab. The finalfinish on the concrete slab was +/-5mm, which ensured the tracktolerances for vertical alignmentwas achieved.

The depot was constructed belowground in a concrete box which laybeneath the ongoing constructionof the shopping complex.

This presented a significant chal-lenge as it meant all goods had tobe lowered into the concrete boxwhen required as space was at apremium. These complexitieswere amplified further when the‘roof’ of the depot was installed asnoise and dust issues became evenmore relevant.

In addition, there were some logis-tical challenges on site that neededto be tackled. We also had toensure deliveries were packed in acertain way.

What was the extentof the project at WhiteCity?

At what point in theprocess did youinvolve Hilti?

Which products werespecified for use onthe White City project?

Where there any siterestrictions?

What was the TrackSpecification?

Hilti's HIT-RE 500 injectable resin and HRA rail anchor.

Customer ExperiencePage 9

Groundbreaker 4/2007

Hilti was able to accommodate allof our requirements. They ensuredall deliveries were palletised, thatthe resin deliveries were shrinkwrapped in specific quantities andthat anchors were delivered sepa-rately in crates of 450.

Once the project was underway,Hilti supported the site personnelwith on-site training and problemsolving. They also organised calloffs to ensure the contract ran assmoothly as possible. The projectwas an outstanding success forGrantRail and this was due to theongoing support received fromour suppliers.

Part of the new 16 road London Underground Central Line Depot.

Hilti's Rail Anchors in use at White City.

Hilti InternationalPage 10

The dangers of a fire can never be under-estimated.This is also the view of Hilti installation systemspecialists. By running tests they have generateda great ability and comprehensive know-how inunderstanding the fire resistance of fasteningsystems for installing building supply systems.Customers in both building construction and civilengineering can profit from this.

By Ursula Trunz

One look is

T his is no everyday experi-ence. “You look through a

window into hell,” says Hilti’sMilan Zuber. “You can only standit for one, maybe two seconds,”adds his colleague Rainer Loose.The short glance in the infernomakes the face glow and can singeeyebrows and hair even though thefire is behind thick glass and strongwalls. This all takes place in a facil-ity at the Hilti DevelopmentCorporation in Kaufering,Germany where the fire resistanceof metal anchors, installation rails,pipe rings and other Hilti productsare tested. Larger testing ovens areoperated by the Institute ofBuilding Materials, ConcreteConstruction and Fire Protection(IBMB) at the TechnicalUniversity of Braunschweig,Germany. These ovens heat up totemperatures greater than 1000degrees centigrade.

The test scenarios simulate reality.In tunnel fires the temperature nearthe fire quickly rises to a scorching1200 degrees. In addition to corro-sion resistance, fire resistance is avery important topic for tunnelbuilders. Tunnel safety issues arealso studied by building construc-

tion engineers and architects.Escape and safety paths must, orshould, meet high technical fire-resistance requirements. A buildingshould be able to be evacuated inno more than 30 minutes. “Firestopjackets or cushions that may blockthe path of flames at cable or pipepenetrations aren’t sufficient tomeet these requirements,” saysRainer Loose matter-of-factly. AtHilti he specialises in technicalrequirements for installation sys-tems, and also clearly points outthat installation systems andanchors having fire-preventingqualities must be used for escapeand rescue paths. “If not, the safetyloop is less than complete.”

To demonstrably complete thisloop, Hilti has become the firstcompany in the construction indus-try to test the behaviour of itsinstallation systems against fire.“For several years we have carriedout fire-related tests, under extremeconditions, according to ISO 834 atthe IBMB and in our own testingovens in Kaufering,” reportsRainer Loose. “We can thereforemake clear statements as thebehaviour of our installation prod-ucts and systems under extreme

fire and heat conditions. The prod-ucts also meet the valid Germanstate guidelines for pipe systems(LAR).” Rainer Loose discussesthe complete security system in thearticle “Ensuring safe escaperoutes” on the next page.

Fire testing also touches on thetopic of tunnel safety. Milan Zuber,a Hilti installation specialist who is

responsible for Eastern Europe,turns first to water instead of fire.When catastrophic rainfall delugedparts of the Czech Republic in2002, 17 metro stations in the cap-ital city of Prague were underwater. “The metro managers wereunder a tremendous amount of timepressure to get the transit system upand running once again.

The fire-resistance test is being prepared. The installation system

is assembled in the oven. After the test, results are documented by

Petr Rojicek of Hilti Czech Republic.

Hilti InternationalPage 11

Groundbreaker 4/2007

all it takes

But in doing so they also paidattention to fire protection. Newsuspended ceilings had to be ableto hold for 90 minutes in case offire. There is no national or interna-tional code for this, but a team ofHilti specialists from the CzechRepublic remembered the perform-ance guidelines from Germany andthese covered the local require-ments in Prague quite well. Testswere carried out and authorisedspecialists evaluated the results inorder to calculate the specificapplication of Hilti fastening andinstallation products in the Praguemetro stations.”

The cooperation between metromanagers and engineering offices,independent experts and Hilti indeveloping the new safety regula-tions continues today. Local testswere also carried out and Hilti’sCzech Republic unit was able tocount on the support and knowl-edge of the colleagues fromGermany and from Corporate

Headquarters in Liechtenstein.Václav Vanek, who looks after topprojects for Hilti in the CzechRepublic, remembers this verywell. “Thanks to this cooperationthe tests were a success and wecould deliver our fastening andinstallation products on time.” Hiltiinstallation systems have become astandard alternative to welded solu-tions. “Welding takes much moretime than it does to assemble oursystem,” adds Milan Zuber – whoalso points out that these activitiescontinue to improve safety stan-dards.

For additional information please

contact rainer.loose@hilti.com or

milan.zuber@hilti.com.

The metro managers in Prague have set high standards.

New suspended ceilings must maintain in a fire for 90 minutes.

Even the cable runs must have a high degree of fire resistance.

Building corridors that are obviously and clearly marked serve as escape

and rescue routes in case of accidents. If pipes or cable strands are

set in these areas there is generally a suspended ceiling that partitions

these off from the usable space. The suspended ceiling must be certified

as suitable for this type of usage. The task is to prevent the penetration of

smoke and fire, both from the lower to the upper level, where the

installations run, and from the upper to the lower level. In case of a fire in-

volving the building’s technical installation systems above the suspended

ceiling, the installations or parts of the suspended system could deform or

come loose and fall onto the floor space below. The ceiling may be

damaged by this, losing the protective, compartmentalizing affect. It is

therefore paramount that the installation systems and their fastening tech-

nology meet the fire-protection requirements that the escape and rescue

paths are subject to. The protective circle must remain closed.

Steel is a particularly good conductor of heat and, as opposed to concrete,

the individual components have more reticulated properties. Think, for

example, of struts or pipe clamps. These types of elements therefore

acclimate to the local environment temperature very quickly. After only 30

minutes steel may have risen to a temperature of 800 C° and can all but

completely lose its nominal stress within the defined 30-minute target

period. This is why deforming is particularly relevant even if the static sta-

bility of the supporting systems is ensured. This is all the more important

if, as often occurs, there is a limited space between installations and the

suspended ceilings and the concentration of the installations is fairly high.

This is why Hilti has recently concentrated on providing information that

has been backed up by solid testing when it comes to deforming and the

resulting minimum clearance requirements.

Rainer Loose

Ensuring safe escape routes

New Products and InnovationsPage 12

Ready when needed most

P rofessional users in alltrades have the security of

its innovative lithium ion batter-ies featuring Hilti’s CPC(Cordless Power Care) thatenables a lasting power as eachcell is monitored, charged andindividually protected.

The batteries provide lasting per-formance with no drop in power,no self discharge and an extremelyrapid charging time of just 28minutes.

With its ergonomic design andarranged operating controls, thislight weight, compact WSR 36-Aoffers the user excellent handlingand comfortable operation inevery working direction. Moreover,stepless stroke rate preselection(1-6) ensures optimum cuttingcharacteristics. The WSR 36-Areciprocating saw is thus a perfectexample of a tool that combinesremarkable design with exception-al performance.

Hilti’s AVR (Active VibrationReduction) is an added safety fea-ture of the tool cutting vibration

up to 2/3 reducingvibration hazardsand improving work-ing comfort.

The battery andcharger are protectedby Hilti TPS (TheftProtection System)when activated, mak-ing theft pointless.

• CPC (Cordless Power Care)

• Li ion Technology

• TPS (Theft Protection System)

as an alternative mechanism forsealing electrical service penetra-tions in robust timber frame andmetal frame separating walls.

Tested for 30 minutes to 2 hours,the CP 617 putty pads are designedfor commercial and residentialapplications. The putty pads can beused on acoustically rated drywalland gypsum assemblies, allowinginstallation to either the inside orthe outside of outlet boxes.

• Fire Integrity 30mins to 2 hours

• Accepted by Robust Details Ltd

• Quick, Simple and Clean Installation

The new CP 617 IntumescentAcoustic Putty Pads provide

quick, easy and clean installation;they are the modern acoustic / fireseals for all sockets and switches.Installation is simple as the puttypads can be moulded by hand to fitany size outlet box.

The CP 617 are the only putty padsto be accepted by Robust DetailsLtd, thanks to their high adhesion,acoustic, fire and age testing. Theyare accepted by Robust Details Ltd

Providing cordless andtremendous versatilitythe Hilti WSR 36-AReciprocating Sawlithium ion technologyprovides superior andlasting power. Itsextreme flexibilityenables the WSR 36-Ato outperform in awhole range of cuttingjobs demolishing timber, metal plasticsand metals.

CP 617 Intumescent Acoustic Putty Pads.

WSR 36-A Cordless Reciprocating Saw.

Never buildanother baffle box!

New Products and InnovationsPage 13

Groundbreaker 4/2007

A clean, reliable solution

Due to its ease of use and quick-ness the CP 660 helps to

reduce installation costs and time. Itseasy installation ensures no require-ments of formworks or other aids.

The CP 660 allows permanentfirestop seals in small and mediumsized openings, and its flexible foamstructure allows movement.

wide over many decades andthus is a highly efficientmeans of installing vibrationresistant, noiseless gratingfastenings.

• Off Shore Applications• Record Breaking Speed• Stainless Steel and

Duplex Coated

The Hilti CF 812 air sealermakes air sealing simple, is

cost effective and helps save energy.The CF 812 air sealer helps main-tain air barrier properties and out-performs many other materials.

The Hilti CF 812 air sealer can beused for many applications includ-ing wall joints, wall to beam, wall toroof and door and window frames.Use of the CF 812 air sealer enablesair tight and water resistant seals tobe formed, with soft and flexiblefoam that allows joint movement.Its special low pressure and flexibleformula and the use of the HiltiDS 1 dispenser represent the leadingfoam system available today.

Due to the Hilti CF 812 air sealerhaving maximum injection per-formance, quickness and having theability to seal top of wall joints fromfloor level, labour savings easilyoutweigh the product costs.

It is as compact as a mobile phoneand features a very sophisticated

single button operation. Simplypressing one button allows users ofthe PD 4 to measure distances up to70 meters with extreme accuracy.Its impressive simplicity makes itunique but as a typical Hilti productit also has so much more to offer.

Hilti recognises the demands thattools take when working on everydayconstruction and thus the PD 4 fea-tures an extremely tough and ruggedcasing surrounded by a wear resistantsoft grip covering, making it the ulti-mate waterproof and dust tight tool.

The Hilti PD 4 enables professionalusers in all trades to achieve accu-rate and dependable results at alltimes. The measured distances areclearly legible in the display withina fraction of a second and even inbright conditions. Its functionalityalso enables the two previous meas-urements to remain visible increas-ing simplicity and productivity.

With Hilti’s extensive knowledge ofthe construction industry and knowhow in the field of measuring tech-nologies, the PD 4 as been designedas an easy to use tool with an idealformat for its intended group ofusers. The result is a slim, ergonom-ically-designed precision tool ensur-ing maximum convenience and easeof use even when wearing gloves!

• Dust Tight• Waterproof• Ruggedly Built

• Health & Safety – No working at height

• Speed – Particularly important as the air test date approaches

• Simplicity – Easy sealing of otherwise inaccessible places

CF 812 Air Sealer.

PD 4 Range Meter.

Unique elastic airsealer

The tool thatmeasures up

CP 660 Firestop Foam.

Firestop foam that is not only quick and easy toapply but also makes a tidy job! The CP 660 is atwo component foam that comes in an environ-mentally friendly foil pack for quick and troublefree dispensing.

The summit – organised byHilti with the Electrical

Contractors’ Association (ECA)and the Heating and VentilatingContractors’ Association (HVCA)– was chaired by Professor RudiKlein, Chief Executive of theSpecialist Engineering Contractors’Group. Over 100 mechanical andelectrical (M&E) contractors turnedup to listen to the experiences ofmain contractors includingShepherd Construction and M&Econtractor Balfour Kilpatrick.

Speaking at the event, Prof Kleinsaid the government should be tak-ing the lead to encourage full sup-ply chain integration as the indus-try’s biggest single client.

The early involvement ofspecialist contractors atdesign stage is the onlyway the industry willdeliver greater efficiencyon construction projects.That was the messagefrom the one-day BuildingServices Summit held atWembley on 24thOctober 2007 to highlight the concerns ofthe £19.3 billion buildingservices industry.

He said: “There’s a lack of team-work, especially at the design stageof the project. Only by insisting onthe early involvement of the entiresupply chain can you get everyoneto take collective ownership of thedesign, cost and risk. Too often thedesign is left to the consultants withno input from the M&E contractor.They’re a critical part of the team,especially when you consideralmost half of the budget of anybuilding relates to building servicesinstallations.

Delivering a keynote speech at theevent, Sir Michael Latham echoedProfessor Klein’s comments. Hesaid: “This industry spends up toseven times as much on litigation as

Hilti and IndustryPage 14

Delegates from all over Great Britain came together to discuss the industry issues.

Prof. Rudi Klein.

Industry will stanearly involvement

Hilti and IndustryPage 15

Groundbreaker 4/2007

ment in project design, the summithighlighted there is a willingness tomeet these challenges head on.”

it does on research and develop-ment. Why? Because there’s aninherent lack of supply chain inte-gration which creates the blame cul-ture. Yes progress is being made butthere is far more to be done if we’regoing to meet future targets.”

The target set by the industry is tohave 50% of all projects deliveredby integrated teams by 2007.

Derek Gow, Head of BuildingServices at Hilti, said: “M&E has acritical role to play in delivering theconstruction product but there arechallenges to its continued growthand success.”

“Whether it’s a question of increas-ing productivity through innovation,tackling sustainability, addressinghealth and safety or early involve-

During breaks delegates could explore the exhibition area.

The Summit was held by ECA and HVCA and sponsored by Hilti.

d still withoutt of specialists

Hilti and IndustryPage 16

The company has been presentin Ireland since 1958 and

now operate seven centres acrossIreland, providing expert adviceand over-the-counter sales. Hiltialso has 45 account managersacross the country and customerservices which is based in Dublin.

Director of Sales for Ireland, RolfBiesser, commented: “Irelandcontinues to experience a con-struction boom, with several

Conveniently located inStratford, between both the

Olympic games site as well asCanary Wharf the centre will be ahub of activity.

The centre replaces the former Isleof Dogs unit and as well as havinga shop, will have a larger thanaverage Hilti warehouse allowingsame day delivery and collectionfor host of nearby building sites.

Hilti are opening a new Irish Headquarters, stateof the art Hilti Centre, Repair Centre andWarehouse in Dublin’s North City Business Parkon the 24th January 2008.

January sees thelaunch of the new HiltiCentre in Stratford,London. The unit will be centrally located in thecity and fills a massivegap in the market.

major projects, including newmotorways and the redevelopmentof Lansdowne Road. This has cre-ated huge volumes of work forIrish contractors, large and small.”

He continued: “The newHeadquarters and Centre inDublin shows Hilti’s continuedinvestment in its Irish customersand will ensure the best level ofservice is available to them.”

Investment into Ireland

New Hilti Centre toopen in Stratford

The new Hilti premises in Dublin's North City Business Park

The new look Hilti Centres are designed with creating more space in

mind and increasing the range of products available.

Hilti and IndustryPage 17

Groundbreaker 4/2007

Atotal of nine reporters fromGB and Ireland got the

opportunity to visit the HQ as wellas having the chance to get somehands on experience of operatingHilti products.

During the two-day event, theywere allowed the chance to try outfirst hand recently introduced toolsas well as getting details about themain trade applications.

One of the highlights for the visitorswas a visit to the TechnologyCentre. The facility is where Hilticonducts real-life tests and followsdemand trends and technologicalchanges in the construction industry.

The journalists and editorswatched a simulated earthquake, 7on the Richter scale, and physical-ly saw the effect it would have onscrews mounted on a roof deck -the roof survived but needed somerefurbishment.

The group also met up with theExecutive Board, Bo Risberg,CEO of the Hilti Corporation, andMichael Hilti, son of the founderof the company.

The event was a fantastic success.Denise Maguire, Group Editor ofCommercial Media Group, said:“The event was very informativeand we were made to feel verywelcome. The enthusiasm andcommitment from Hilti staff wasvery impressive.”

Hilti held the first everinternational media dayat its headquarters inSchaan, Liechtenstein,in October 2007.Innovation was thetheme, and Hilti wasnot only talking aboutits new products, butalso allowing severaljournalists to get aninsight into how thecompany works.

Journalists had the chance to speak one on one with Michael Hilti, son of the company's founder.

CEO Bo Risberg chats with the international delegates. Tools could be tried in the trade development area.

InternationalMedia Day

Hilti and IndustryPage 18

Hilti and the environment

For the IF Product DesignAward 2007, Hilti submitted 16

products and can proudly announcethat after convincing the interna-tional jury of experts of the meritsof 16 products, Hilti were awardedthe coveted IF Product Design Awardfor the following 13 products: -

• TE 2-M Rotary Hammer Drill• TE 40-AVR Combihammer

with Active Vibration Reduction• TE 500-AVR Breaker

• TE 70 Combihammer with Active Torque Control

• SF 144-A Cordless Drill/Driver

• SFH 144-A Cordless Impact Drill/Driver

• DCH 300 Electric Diamond Cutter

• DD 100 Diamond Coring Machine

• PD 4 Laser Range Meter• PD 42 Laser Range Meter• PRI 2 Rotating Laser

When combined with the 12awards that Hilti won at last yearsIF Product Design Award it clearlyshows that Hilti have set a bench-mark in the area of industrial prod-uct design, as no other single com-petitor has earned this manyawards in this product category.The current result out-does Hilti’sown best international results, aperformance Hilti can be veryproud of.

The results confirm of how strong-ly Hilti’s design ability is growing,and how Hilti products are gener-ating enthusiasm and positiveinterpretation in terms of signifi-cant purchasing criteria such asinnovation, quality and handlingand the unique design languagethat influences the overall percep-tion of the Hilti product portfolio.

The IF Product Design Awards are one of themost renowned design awards in the world. Anindependent jury of design experts are used toassess various classes in terms of degree ofinnovativeness, functionality, design quality, brand value, ergonomics, and materials. With 1,002 participants from 35 countries, there were a submitted total of 2,771 products entered for the competition.

TE 40 AVR Rotary Hammer Drill

DCH EX 300 Electric

Diamond Cutter

SFH 144-A Cordless Drill/Driver

The IF ProductDesign AwardsHilti wins Product Design Awards

We understand that wemust care about ourimpact on the environ-ment but what aboutthe wider picture?

Just as important as ecologicalresponsibility for sustainable

corporate success is the socialdimension. For Hilti, this socialdimension comprises of two ele-ments, which it lives out as a "GreatPlace to Work" and a "Great Citizen."

Thus, on the one hand, the focus ison the employees and their familiesand on the other hand, we take astand on matters of general socialconcern.

In 2006 Hilti signed the UnitedNations Global Compact and thuscommitted itself to supporting theinitiative's ten principles. These setout core values in the areas of envi-ronmental protection, human rights,labour rights and anti-corruption.

At a local level Hilti GB and Irelandare working to develop a program ofgiving something back to the localcommunities in which we operate.

Under the guidance of ourSustainability Manager, Berni Grant,we will continue to build on thiswork throughout 2008.

Hilti and IndustryPage 19

Groundbreaker 4/2007

The awards are compiledbased on the FMB Code of

Practice that covers a strict code ofpractice that FMB builders committo every year. Customer relationshipsthroughout the building process playa major part of the code of practice.

The Hire Association Europe isencouraging many profession-

al hirers to enter the awards, to high-light across the UK the best of thehire industry. The awards recognise

excellence in staff and customertraining; hire personnel, training,health and safety, contribution tohire with new products and the bestof suppliers.

Martin Emery the National PlantHire Manager for Hilti is the ViceChairman for the Hire Association.Hilti are sponsors of the award ‘BestContribution to Health and Safety

and/or Environmental Issues’ theaward was presented by Martin toAlan Bultitude from SpeedyWestern.

For many years now Hilti have participated in theFMB awards ‘The Master Builder of the Yearawards’. FMB is a trade association that wasestablished over 60 years ago, developed to protect the interests of small and medium sizedbuilding companies. It is currently the largesttrade association of the building industry in the UK.

This year Hilti hosted an award forthe category ‘Small RenovationProjects’. There are various cate-gories covered by the awardsincluding New Homes, Mediumand Large Renovation Projects,Commercial, Energy Efficiency,

Waste Minimisation, HeavenlyBuilder, and Apprentice of the Year.

The overall award from FMB is tobe crowned ‘Best Builder inBritain’, this year the award washosted by expert property develop-er and TV presenter Sarah Beeny,who awarded Mark Gaul and histeam from Bybridge Constructionfor their unusual renovation of ahillside Wesleyan Chapel in steeland glass. Bybridge Constructiontransformed a derelict Chapel into

a Chapel that consisted of a lightand modernised look, whichinvolved the development of an allglass room that overlooks a hill-side stream near Oxford.

Scooping the top prize BybridgeConstruction win the Nissan LightCommercial Vehicle of theirchoice worth up to £20,000!

Hilti host National Award

Hire Association Europe (HAE) is the leading tradeassociation for hire and rental companies withinthe UK and Ireland, the association brings togetherdiverse sectors that are involved in plant hire.

Hilti’s Steven Colclough (far right) and the winner of the award for

Small Renovation Projects.

Hilti's Martin Emery presents the Hire Award for the Best Contribution

to Health and Safety and/or Environmental Issues to Alan Bultitude

of Speedy Western.

Hire Association AwardsHilti Sponsor Health and Safety Award

Technical Q&APage 20

Did you knIn our Mission statementwe talk about building abetter future – whatdoes Hilti mean by this?

Hilti tradition and corporate culturetestify to the company’s highlydeveloped sense of responsibility.But that is not enough to satisfyeither the company or its employ-ees. Beginning as early as 1998, allproduction plants as well as theindividual business units, withProduct Development, were certi-fied to the ISO 14001 environmen-tal standard. In 2007 all the opera-tions in GB and Ireland where alsocertified to the same standard. Forus in GB and Ireland this is thefoundation of our journey to takemeasures beyond our legislativeobligations and reduce our impacton the environment.

Can the GX 100 Nailsand Gas Cans be usedin the GX 120?

The nails for the GX 100 can beused in the GX 120 but the gas cansare different.

The gas cans in the GX 120 unlike the gas cans for the GX 100 allow users to monitor how much gas is remaining in the tool.

What anchor in Hilti’srange offers the bestperformance in masonrybase materials?

The best anchor performance in thisarea comes from the HIT HY 70resin system. This anchor combinesthe properties of the Hilti HY 20resin (for hollow base materials)and the HY 50 resin (for solid basematerials). The HY 70 offers a bet-ter performance across the masonryrange. It can be used in most typesof masonry whether they are hol-low or solid and offers a consistent-ly high performance rate. Generallythe base material itself will be thefailure point rather than the anchor-age system itself.

What does the HiltiPROFIS software offer,how can I get hold of it?

Hilti PROFIS Anchor offers moreflexibility and functionality than anyother anchor design program.Included within the full version of

the software are a number of power-ful features, exclusive to Hilti, thatgreatly enhance the user's choiceand efficiency:

• Easy-to-use 3D interactive display and a design wizard which presents the required input in a straightforward and logical manner.

• Change and modify designs at the touch of a button.

• A comprehensive easy-to-use anchor selector.

• A database of CAD drawings for all Hilti anchors which can be exported to other formats.

• 3D baseplate design plus finite element analysis for baseplate thickness calculations.

• Personalised settings for user-defined views.

• Tutorial showing how to use the software

You can alsodownload Profisanchor from ourwebsite, eitherfollow the softwarelink from the home page or follow thelink to the “Technical Library”, stopand have a look at the amount ofinformation that is available there,and then go to the “software” drop-down list and select “Profis anchor”.

After installing the software you canuse the “update function” on themain menu to download the addi-tional functions. If you need anyassistance using the program pleasecall our Technical Advisory Service(0161 886 1144) and we will talkyou through using it.

Do Hilti offer anchorsthat can be used inhighly corrosive environments?

Hilti anchors come in a variety ofmaterials, typically galvanised steel(to 5 microns zinc plated) for dryinternal applications, hot dippedgalvanised steel (to 40 microns zincplated) and A4 stainless steel forexternal applications. Howeversome anchors in the range are avail-able in Hilti HCR (High CorrosionResistance) steel which offers asolution for areas where corrosionis an issue for example in tunnels,in marine environments or aboveswimming pools.

What are the benefits ofcollated screw systems?

The main benefit is speed – with collated screws up to 50% more board can be installed per day.

Technical Q&APage 21

Groundbreaker 4/2007

ow…What is the Hilti LifetimeService Report Card?

The report card allows customersto understand and appreciate thevalue of Hilti Lifetime Service.

• The Customer has only had 2 tools taken away for repair in 2007; 75% of the customers tool fleet have not required repair in 2007.

• The average turnaround time on a Hilti repair is 3 days. Most competitors will take 1-2 weeks.

The Repair Card for ABC Construction Ltd demonstrates the following:-

• The tool repair cost for this customer was £65. The cus-tomer has 15 tools in his fleet; this means that on average the repair cost per each tool is £4.30. A professional builder survey showed the average cost of repair PER TOOL was £46 and 64% of battery tools are replaced versus repaired.

How and why is it anadvantage to HiltiCustomers?

Independent studies have shownthat the implications of repairingtools are massive.

The cost of repairing them can oftenexceed the actual original cost of theproduct. Worse still, the downtimecauses delays in project completion.The Report Card gives customersthe transparency that their businessdeserves.

What have Hilti learntfrom the Report Card?

Every year Hilti spends millions ofpounds to create tools that outper-form and outlast our competitors.

Hilti has also created a unique struc-ture that allows tools, on average tobe picked up, repaired and returnedin less than 4 days. The Report Cardhas reinforced what a fantasticadvantage this is for our customers.On average 4 out of 5 Hilti tools willnot reed repairing each year.

Some facts about Hiltitools

In the first half of 2007 we savedour customers over £1.5 million inrepair costs with an average turn-around of 3.5 days. A recent surveyby Construction News showed thatrepairs were costing over £3k percustomer annually, with over £100per repair and quite often causingdowntime of 2 weeks. Hilti ReportCards have identified that the aver-age cost of a Hilti tool requiring is£6 thanks to Hilti Lifetime Serviceagreement. It has also acknowl-edged downtime and turnaround ofa repair will normally be up to 2weeks, this versus 3.5 days for aHilti repair.

How can I get my HiltiReport Card?

Report Cards are available fromyour Hilti Account Manager or bycalling Customer Services who willcontact your Account Manager onyour behalf.

Hilti Lifetime Service Report Card

Products and ServicesPage22

Customer sup

ShopOur national network of Hilti centres are much more than display orsales points for Hilti products. At a Hilti Centre you can get product andapplication advice, demonstrations of machines and systems. You canalso order or purchase tools and consumables.

Online Hilti’s website is available for round the clock advice and informa-tion. Easy to use, it provides a wide range of features and informationincluding an online catalogue of products, firestop and anchor designcentres, a technical library and Hilti Centre locator.

Account ManagersIf you need professional advice, product and system demonstrationsor application advice at your place of work or on site, customer serv-ices can put you in touch with the Account Manager for your area.

There are lots of ways to get in touch withHilti and we have a dedicated team that canguide you through our extensive range oftools and consumables and offer advice andsupport in areas ranging from applicationtraining, on-site testing, after sales serviceand technical advice.

Product Range

Rotating, Measuring & Line Lasers

Battery Tools

Rotary Hammers, Combi

Hammers and Breakers

Chisels and Drill Bits

Heavy Sawing and Diamond Rigs

Vacuum Cleaners

Diamond Blades and Core Bits

Grinders

Circular and Reciprocating Saws

Telephone or FaxOur highly trained team of advisors are available Monday to Friday GB:8.00am to 6.00pm and Ireland: 8.15am to 5.30pm. They can help youwith product advice, orders and deliveries, locating your nearest Hilticentre and contacting your local Account Manager.

Customer Services GBTel: 0800 886 100Fax: 0800 886 200E mail: gbsales@hilti.com

Customer ServicesIrelandTel: 1850 287 387Fax: 1800 654 600E mail: iesales@hilti.com

Hilti Online GBwww.hilti.co.uk

Hilti Online Irelandwww.hilti.ie

Hilti and SustainabilityWe continually work to improve the impact we have on the envi-ronment, not only in our Product Design and Manufacture but alsoby taking measures beyond our legislative requirements in our dayto day activities. We have a dedicated resource who can work withour partners to provide environmental stewardship in this area.

Products and ServicesPage 23

Groundbreaker 4/2007

port

Jigsaws and Sanders

Battery Screwdriver and Screws

Powder and Gas Actuated Tools

Nails and Studs

Chemical Anchors

Channel and Pipe Rings

Foam

Mechanical and Plastic Anchors

Firestop

Firestop Specialists and PartnersHilti’s firestop specialists can help you to select the most suitable fireprotection products for your application. They can help you installthem correctly, or put you in touch with approved installers. Hiltiworks with a group of partner contractors in the field of passive fireprotection all of whom are members of the FIRAS third party accred-itation scheme. This means that they can offer a Certificate ofConformity on all their work. Their breadth of work covers compart-mentation, steel and concrete protection, air sealing and acoustics con-forming with ADB, ADE and ADL of the Building Regulations.

Tool Hire Partners Selected Tool Hire partners carry an extensive fleet of Hilti tools andassociated consumables and are able to offer training and guidance inthe safe use of equipment and developments in industry regulations.Our partners range from local independents to major nationals and aresupported by a dedicated team of Tool Hire Specialists providingextensive coverage throughout GB and Ireland.

Repair You can be sure that any repair work, whether it is a complete over-haul or a service carried out at a Hilti Repair Centre will be done tothe highest standard using equipment specially designed for Hiltimachines.

Repair Centres GBTel: 0800 083 0855

Repair Centres IrelandTel: 1850 287 387

Technical AdvisoryService GBTel: 0161 886 1144Fax: 0161 786 3840

Technical AdvisoryService IrelandTel: 1850 287 387Fax: 1800 654 600

Engineering PartnersHilti’s dedicated team of Field Engineers operate nationwide and cangive advice, run technical seminars, on site testing and guidance oninstallation with you, where you are working. They are also support-ed by our Technical Advisory Service, Literature, Anchor Designsoftware and the Anchor Design Centre online.

Diamond Coring Partners Our concrete Diamond Drilling and Sawing Contractors services arespecifically designed to meet the demands of this trade. Working withour selected Diamond Contractor Partners we aim to deliver thesesolutions for the benefit of the whole construction industry and theirclients. We offer practical jobsite advice providing the best solutionfor your consumable and tooling requirements and make sure thatyour equipment performs with optimum efficiency.

Hilti. Outperform. Outlast.

Great Britain

3 Novar PlaceAnn Street/Hutcheon StreetAberdeenAB25 3LGPhone 0870 443 5055Fax 01224 620 442

Unit 4Aston Expressway Industrial EstateAstonBirminghamB6 4EXPhone 0870 443 5069Fax 0870 428 1026

Unit 13, Shield DriveWest Cross CentreGreat West RoadBrentfordTW8 9EXPhone 0870 443 5077Fax 0870 428 1027

Unit 1 Days Road Commercial CentreDays RoadSt. PhilipsBristolBS2 0QSPhone 0870 443 5071Fax 0870 428 1028

Unit 35Clifton Industrial EstateCambridgeCB1 7EDPhone 0870 443 5074Fax 0870 428 1029

Unit 2Denvale Trading EstateOcean Park Ocean WayCardiffCF24 5PFPhone 0870 443 5070Fax 0870 428 1030

Unit 3, Cabinet Way The Deacon EstateNorth Circular RoadChingfordE4 8QFPhone 0870 443 5075Fax 0870 428 1031

Unit 1, Dunsinane AvenueLocheeDundeeDD2 3QFPhone 0870 443 5056Fax 0870 428 1032

39 West Bowling Green Street LeithEdinburghEH6 5NXPhone 0870 443 5057Fax 0870 428 1034

Unit 1, Park Road/Nelson Road(Adjacent Gateshead Stadium)Tyne & WearNE10 0XFPhone 0870 443 5061Fax 0870 428 1035

Unit 15, Houston PlaceKingston Bridge Trading EstateGlasgowG5 8SGPhone 0870 443 5059Fax 0141 613 3645

Unit 5, Riverside PlaceBridgewater Road(Off South Accommodation Road)LeedsLS9 0RQPhone 0870 443 5063Fax 0870 428 1041

14 Trafalgar WayErskine Industrial EstateLiverpoolL6 1NAPhone 0870 443 5068Fax 0870 428 1046

Unit 6, DataPoint South CrescentCody RoadStratfordLondonE16 4SRPhone 0870 443 5078Fax 0870 428 1040

Unit 2, Lapwing Centre4 Hagley Road (Off Ordsall Lane)SalfordManchesterM5 3EYPhone 0870 443 5067Fax 0870 428 1047

Unit 28Cannon Park Industrial EstateMiddlesbroughTS1 5JUPhone 0870 443 5062Fax 0870 428 1048

Unit B Valley RoadPlymtonPlymouthPL7 1RFPhone 0870 443 5072Fax 0870 428 1049

Unit 8 The Partnership Business ParkRodney RoadPortsmouthPO4 8 DFPhone 0870 443 5073Fax 0870 428 1050

Unit 12, Sycamore CentreFell Road, AttercliffeSheffieldS9 2ALPhone 0870 443 5064Fax 0870 428 1051

Unit 1 Grande Vitesse Industrial Park38 Great Suffolk StreetSouthwarkLondonSE1 0UEPhone 0870 443 5076Fax 0870 428 1059

Ireland

Unit 7, Loughside Industrial ParkDargan CrescentBelfastBT3 9JPPhone 0870 428 1024Fax 0870 428 1025

Unit 17Togher Indsutrial EstateCorkPhone 1890 252 213Fax 021 455 1588

Unit C4North City Business ParkFinglasDublin (North)Dublin 11Phone 01 886 4125Fax 1800 654 600

Unit 7Western Parkway Business CentreBallymount RoadDublin (South West)Dublin 12Phone 01 450 7418Fax 01 450 7748

Unit 8IDA Business ParkTuam RoadGalwayPhone 091 779 779Fax 091 779 791

Unit 16aChilders Road Enterprise CentreLimerickPhone 061 412455Fax 061 412508

Business ParkTramore RoadWaterfordPhone 051 350030Fax 051 350040

Hilti Centres

Hilti (Gt. Britain) Ltd Head Office1 Trafford Wharf RoadTrafford ParkManchesterM17 1BYPhone 0800 886 100Fax 0800 886 200Web www.hilti.co.uk

Distribution and TrainingBredbury ParkwaySouthsideBredburySK6 2SX

Hilti (Fastening Systems) Ltd Head OfficeUnit C4, North City Business ParkFinglasDublinDublin 11Phone 1850 287 387Fax 1800 654 600Web www.hilti.ie