' -95i GENERAL SUPPLY CENTER RICHMOND VA JUN 89

UNCLASSIFIED F/G 5/1 NLHInI..IInInI.!IEIIIIIIIIIIIII

11~~1111_J.4____11111W

~MTATf~M PGE J Form ApprovedE&.E., PAGE, O MB No. 0704-0188

-stimated to average Ihour oer reuoot, including the tim~e for reviewing inytructions. searching eintinq data sowce4 nd reviewing the collection of information Send comments eadn this burden, estimatil of &#IV othter atsect of tisthis burden, to Wass noton Headquarters S$rvIce, Directorate for information oparat jthion, and Reports. 125Jffillot'AD -A21 9t4 e Office of Manaqen'ett and iudget. Pagoerwort Reduction PrOtect (O704.Ot8SL Wasilngton, OC 20503j.

.EPORT DATE 3. REPORT TYPE AND DATES COVERED

June 198914. TITLE AND SUBTITLE S. FUNDING NUMBERS

Total Quality Management Implementation Plan

6. AUTHOR(S)

7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) 8. PERFORMING ORGANIZATION

Defense General Supply Center (DGSC) fandREOTNMRDefense Depot Richmond,(DDRV)Richmond, VA

9. SPONSORING,'MONITORING AGENCY NAME(S) AND ADDRESS(ES) 10. SPONSORING/ MONITORINGAGENCY REPORT NUMBER

12a.DISRIBTIO/ AAILAILIY SATEENT12b. DISTRIBUTION CODE

13. ABSTRACT (Maximum 200 words)

This document discusses the implementation of TOM by R&SC :and DDRXU It containsTOM concepts, methodology, goals, milestones and a description of ongoingimprovement efforts. The plan establishes short-range (1 year), mid-range (1-5years), and long-range (5+ years) targets designed to establish TON as a way oflife.

i~SEP 21989 L

E14. SUBJECT TERMS 15. NUMBER OF PAGES

TOM (Total Quality Management), Continuous Process Improvement,_________Depot Operations, Supply Support 16. PRICE CODE

17. SECURITY CLASSIFICATION 18. SECURITY CLASSIFICATION 19. SECURITY CLASSIFICATION 120. LIMITATION OF ABSTRACTC7 D '!CRT OF THIS P05E OF ABSTRACT L

UNCLASSIFIED UNCLASSIFIED UNCLASSIFiEDNSN 740-0-2805500Standard Form 298 (Rev 2-89)NSN750-0.20-500Pryc r-bed by ANSI Sid Z39-18

298. 102

r)EFENSE GENERAL SUPPLY CENTER/I DEFENSE DEPOT RIC MOND VIRGINIA

kGOOD FOR:

THE PEOPLE ..... .. ..THE BUSINESSUR CUSTOMER ----

TOTAL QUALITY M AGEMENT

IMPLEMENTATION PLAN

JUNE 198989 9 29 029

D TO 0 P 1 r ,h

TO r- A T D-LP DR

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TOMi Stl-UTtUra1 -Relationshim -

Db C /D D RkII n ita.t i v E~ 1 -21 1 )

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Av Codos

Dist E3p c ia 1..

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a e., E -r'f-,-'l I0 M' i - i-

n--; t ti tO tt h e

-l- nrc -- --- a m---e's tnaeia oT

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c E-" -- SE o oun knou1 C fdce c- er U nc I U~ -- wit wh e n- are i r 1 t aridta

f--------- )= *, qneha-n trom, te ivle an - tht-a 1-i4- '' -,c i 'fin~,c Onm

of~ ea ch process its man-ttered, can'Tie.4 fn4 : impro- r Cvement efforts-

a'~ k,7! L, hi mh tt -eT ino the DLfioper an>

'~3:T/~-2 I-De- Gen-e-iaral Stppi y Certer and Defense~E.-to Ric hm,,ond VA f ull supp-ort DLTAh' S andD Tu s TOM initiatives -for c ort i nUOU SimIp rove emnt at ev er y 1 evcl Exi i et i rioproductivity imTprovement/enhan-c-ement proprams

WIIbe wrapped und-er the TOM umbrel 1!a toentS Ur e th at n ,o on ,e oQr ;-ram r e ce iv es mro re orV

ea emph1as i th-e ov.er a!l prQ ss.Et'ctva TO arI e n da w ill be im(,pl1em en t ed that

.incorporate the ei cht core flLA TnMf-.1-.t.~E AK.±.±i~ cI~itI prtcipatlion by all

E:,I-,pIoye esF i n the f ur the ri ng of TOL,.M a t

'-- =;_2.._. .. T e, :;Ci DP 'C st Lture l lj c ,- s i st of at 1 L .j.t. tP , 'C- k r, qExecuta,.ye Steen FQ LOT,~ ittee, TON" or _.ri

f..:.ittee, arc Q'. Director/flafor O-fice Tors

r- :t TE " E C tti've r eer in- Committee "s comri-E?!ct -ie, z u li dfr, 0 e er- Ut._ CL0,iEity L andEV- , Co M cEr-, C.- -- , " . ... j

irectc, ' a-nd Ma 'or Office Chiefs. TheE..- t i v- tv r,- ing T, mt tE is re p,-ri:b =T(t c E e o p i n r- h or g a n,: zea t I or al I, ic

t -- i e-- aF d i ec,-z1-'-, es e8nc.'i d ng thc Sur Ct- d i -t in and p in.>.I Lre to e--_. l 1 mplementa 7io ,-

T' t"-, C!'h oUt DGSC /DDR'.

T h T F! W- * ComTi ttee is COaTrs Cc, t .t L -.from eacn L.irect.ra.e .e r

i t .. e V T In e,0 or k i n c Co o-m, - j.rr. i b 1 e ".vel opi r. Q - T.M

Tp i a t h e T - I n i n,

ant D.RaC t -r. at hy ,-a-, obtain t ntan;5 .n t_,:-,"I n e -ar t.cz ut ± I ce a.n Vu-. _,, r

.,

.i h r-, tinei r- r a r, i z.-=t icns

-.- 1.- int n A ra nninc an ±+Dr

r p, 7cr aor of -Lo'r within tfl ro rc *; iz ui -,n.1_T_._The initi.=;l a pi, lica tionf ot t' ,T.-DN

tis J]eel will be a ccmlished t hroLrc; tbi:.h_.hm ent o- Dir ecor,ifna3or OFice a n

.l :-,T-- mC- U o0 SL Pe i a I Froce.sAc t in Revi e CTitt _ (SF'Af1C_.) . These

fTis i ej-it. ., st U dyv and rEport on oroceseswhi h the y have determi ned will i mpa ct on.7

I n .r, c o- c:, m i 1bh1;T,e - t. The, en m r r F.C.within each organization can vary deo, ending onithe processes which have been el ected for

a.- r- e. i!-, + .1 TQM .- iq arC:,,r... are sm=all! , formral TQM working oroups

which e or-ganized to evaluate a parti cul arz:.,ro,- es S and devi] op recommendati ons_- fori T1 pr -- emn t to that process tSi ng TQMtec'cniULtes (eg , sta tisticaI pr ces control).SF'ARcs which are formed to study processes

crc,, Srq over Directorate 1 i nes, wi i bechaired by the Orcanization having primarvirterest/ircorsibiity. Each Di rector.M'l-nOiz-e Chief and DDRY will report to the

:lmmander, no 1 ess than quart er l y, theprocesses being reviewed and the status of TOM

2

1i t j r tnh r -J i r 1 2 at 1 on ( L:Fit N T , e Co mes- f irs titu tiona Ized and the work

o e T, me (retr-s rave been trained in TM,t .I- - s_ revi ew te Tm-. wi not be

= E F ,.te dR .. , b t W 1 perfo-m tteh i I permit the rea .e ot

r. 2 - Er-Z a 0. M± ,-.4 e ~-D .- - .,t , n imme 5i - s-x y,

-- , 7: + ' 7C. p.roces=.

_')A =co.-e ... --_2. : ester,! i s th-e .tnrnt!on

ior th --_ =- i ,T e, e nt t:cW U T'

tt h t' t4- DLI do h-s rr cn7 G .- t-t - :_ 1)- t r, l- 1la

i o ti n-, .! -rocres ziV Ia S,

1 -err e t h i the T .

T E- T eQht core DLA Qgoas ae:

S El- 1 L' F Ti r TR A I NED WR.,4 C -

: i - r een t on 0 TOM I n D-j-, , - a pr- ope.-lv rai ned blue and w 1it

C-.. workfor ce , includiri n n utiALn & e'- H i and wr 0 TM,e- C' -.( 1 t- S.= c c. Tr, -i t 7e,1t i n vo 1 "w.eme_ t - d -

..... -_-fx'01 c} *t

,- v_- h'c crn only be ac -,evc by E.. -li'- LIt- C ,r m ~ n -3i~ -, !-. O ie ion pr-crc.-.,

F)RE-TILvES-" In order to -foser. l t- . w mut ± aid a dn, corrnct

'nc, or- isten ci c n ou;- e..i s tin;: dire,- ti.es.t he TCi I r -ce e: rn=-.-.meates c Ur nal vy

at I i - 1 n DL A -a na a e; r nt IT, I_ s as. u EUr G

c:f naflit i ad-1 i consistency C-f impro vement0-i' C-- - v eli mia t ing cortr ac1 ctory

... .. E .4 E.ISTIN INI T 4T 1 I :Ea- 4 s t i n intiatives within DLA which

Lcher p th pirnci pI es o-F conti nUC.U S pr ocessipvr.e m;r-n_ wi' be deined and cvnchronized

rind r T3I I mbrel I&a.

4 SENSIT 7E INDUSTRY TO TOM: ,LI s.

C IT Iline it. c utt each network to emphasize theT CtM philosophy to the industrial sector. Our.. licita c.t- e'pre.-i on o-f interest and

-r propu-' cre an ei-cti ve extension .

D 1-P; rJ t t- ea c h prc qr-amT and pro vince ane c -... I een-e=. to caue u ndust y to Em7 )ir -a Lt e T Elt ph i -:- .r, h,.

3

E r.r. irM-NTR-- .. . .....- rvu, ISINO COMMITMENT ,

DLITY: The active and innovativep.rticioatcn af the entire team o-f [,imulti.. .c..iorai .ub-irate activities is thetou ndaio of 'e DLA TOM e-.fort. The .,AT .ry il continua to - pursue i nncvative andenterpriing tech rques and programs which+urther the TOM philosophy and demonstrate anuncomp- w.-F U comitment to buy aFnd PIpp>.T .- ,-i r =.'- qual it produc ts- and servi es.

6. ENHN CE DLA'S RECOITTN AND AWAR2Z. LYTEt: As wLith other disipl ines embodied

under th- umbrel ia of TM , recogniti ai na.rc- .. cr Jerving in dividual and groups

Ki 1 L accomp 1 ished through e ti ng-. How-ve-, ecogni t on programs will

.e .. . --- to reward T super achievers anttoC nuL "iciz wac_-e-.

- .- tories.

O. EVELOP FEEDBA CK AND COMMUNICAT ION.. ST.,:- - dback anc commun1 cati on systems

wil be Ce.'veope, r enhanced to providemechani.. E -,r cpturing and sharin g benefitsre.lt in, fro TIM implementati on.

8± 75TT TO riW'I-THIN DLA: Theuita c aI-, i tco incorporate TOM into the.e...-r- 1 fe o- the Agency. Theseprin,-iples, training practice.= and pr--ese-

aimed at achieving conti nucus improvement will

beome ru tine busi ness for DLA. The TO1.late! will t el tuly -ade -from use when

.-_n.ou process i mor ovemTent is a way ot

life throughout the Agency.

D=Ef/DDRV -AS DGS-, - V 'u embraces the DLA core TOM goals, andt he foli.cwing short, mid and long range goals

have been estblihed.

SHORT RANGE (-1 year): Establish and train anExecutive Steering Committee and TOM WorkinoCommittee; develop a training plan for allmarser-., s, wervisor-s uevelop organizationalpolicy (goals, direction and objectives) andintegrate. xisting initiatives; cevelop meansto communicate policy and measure forcompliance based on system of informationcollection and feedback; identify areas torprocess improvement acti vi ties; ensureco.-i sency among TOM and major documents andpoiicy g,.idance; introduce everyone to thebroad 79M concept; establish a TOM training

iI-. r - n DGSC-KW and a TOM manuals ii braryi- DiC-,; Develop a TOM recommended readinglist. provide a workplace that encouragescreati vity and stimulates pride andded icat ion

4

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- - o .i i- ae ro , dri"e or whic, is dowrl oaded i-

S-. .....pen catabe structure. The newI- o ,_ tr - '- mirrored again ist the old e ist i nc

•!... - ,. , -t u -t ,. , A-v ch._- -E_= m ,- eco-- ,n delet r-ecordOr-o I"e-3 : a- out. Acti on is monitored . ren-, code an,:LEno-5-V . i.gr-d reen one-. These reason cocoa allow tor

Prcreet uiP mcCmptroller to kee a kee eye oni rtro--,7-. s.- , .c,-cunt_ p.aya-bl]e, resu',-ppli es, c i =-c ecanc ie.- and

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an e _ano of POSishnda b cros-di:r-zrate task forc-e that most certainiv relies on

-- C. -0rts and impl entationl for its success. it was

I mTl e- &a a men = to i mrv'-e u- pp 1 y support to our customersT -rtx7tzI the world by reducing ortersrcio time, midie man

hnln';. ant in ventorv oss!1I i- ----_-";_-- .- - --,- - - --o--- d - -e- u c r,,- o - ,, e r .h - -e -T - - -d i ,T _.

mCTEF:FET MTERIN&_THORIZED PRODUCT EUB-TITUTION(CM/UP E-)

E_,c,_ntarvelt. m.a terial/un. ,au.thor-ized product s--ubstitut. ion (CM.IUFS)c-c-,Ti '. i a wzr in e.a.mple o T-M concept. The committee i.

,. E--e by DLAR 4.15 . 6 which eatabli shes the policv antZ:-,-c r-. - for, icEntifiction, investigation, t ra- king anreport ir of CM ''- - .nrs, of the comitter evaluie art.-. e~t gst :--;ected cases as p.r of their normal cutias" Th

committe is m.de up of represeit-tive from Contracting - ,c

p"r w....i, .Oific asuran Office n Council, _ uIl_,''oprF- o TciaOetions, DDRV, DCIS, Office -f Comnd

.r- i ., 0 jfic of Polic y and Planrs, who chairs the-Toitt -ee t Mens are normli v conducted on a ionthly b-is

an :d c "-e 1. ch have ben a-cm' ted by CZ-P, are reviewed by... =-L to detemie and recommend further actions=.'-C;- r . ,Te committee meetings are also used as a forum to

seek ,;derl .,i causes o-f chronic CM/IIPS problems wh:n t o beyondthe in..e We! and activi.ely seek permanent solutions within theEap of M_'A 45.76. The supportirig 1ogi stic 5systes that are- in:, eal;ti g the protess are also scrutinized and actions

to- c.-r - t-e svstem thr ouch approoriate recomniendationE are

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! ,~.-,ze ,rotecto i o. r .armed areas throuph dunal 2nq .n:-_-. r -rq~ anti on cm ~r= t-- _ir,,-e buttons.* bal anced magneticrc_ , + d p-:: mit we - ,-on t r in 1 h keav c ard ..

d at s-- d'-2no-tic loiito rin not cn ly 7 theet bnot alo as remote data qatherinq panels.

.,-:T '.._c .qenr,_r ..... reporting c-f any al arm or mafn toIL - the eact poi Ft of un awful entry or mal-F un,-tc .-t,:... i. :,c , b e b o th d:i si p !a.neH onr a .=rr r e enm a Td prt-i nt ed onr

- tE._.-c- ,.*j. 1l,- estiish_ .an emTe~qen cv notif cation f ie .- 1CY nT{rIe to-und log books , and free LIp time to manus._] l':v• c -,,--:: :h r thi.- tas-.

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. ., F .L I N . I ' rnrn,!_Tr l

- - - -t nq r - -tin a -conc-etrate -d1 H r 1 i n o po t n t-h h. -qne ,t l evel

-Lf 1 t m t .*-mf 'i hb-z'-t l ,.- : ..... L_ d, 1 1r uno p t n rie c h inr ord r t

S i E Ci -.fi r -.r t l h I e; T t, b,' c, i vi1 s I~ C , I- C_: T;' G e, - 1 FI c- ~e r to

T FE---

- E?' 'C r- ZL2< 1 1 0 i In~ tcy CLc trat F-'- i eo lCoie?-vion~ o thee pol . re.c n t R e i e w res t oF

- ;- c t.. pr- _ tac t e-.ar -tr .i avv L, to

Ib Ix t Ell z,' -a - n0Z e~ Lr- o nie th dt 0- n----a q i erd'"r'

F- -_ 1'- . Ii i D ...... t<i- i _a, C', i o r ,vi 1 i p w..-..S _4" in _-. the eae- =

-- .r o e 1 t n errr-

- ri•rr c, r- anc-, d i 7 J d J rk nh _t

ar t- r- - r Cr

r. :-z 1 i . ro' - h tC,

-..-.-.'.c..-... .. . o e rors t e t 1iE, peEr ~~~ ~ ~ -t- -- a ,io

Tr, - - l - - n , h1w - m -7 . .. n cr --.o t . -c, e v dr -sn

T ---;- -':.PC-- a'.r- eZ tr- id iCad o c, ar -e n

1 ci ecw e pc, c C eprceres ---E-- a---- r,-p ,Lt t Lu ar =..r aI p art -f tte

-T,- C' I e ro duc t M n e Pr Et we ar plannino

- . .ne , ,ou p _ . _ n -. r, e -C W a e p a t h i n e T-- p : -r e-

c. - r i s tC "I .a ve ai: wDr-.k f gor .che th can dav. Min L

br Q z; '.j p thi r- knowi edcie- (what t hey% k nc.w abo tti- th d I - -cow:--ed ce E e tin-r wh c an 1oa that

Q--vi C -E to - A T aCpi i Ca &: on. T his wl hdop 1 y e SUt in

,,_ __ .1- f-I e io pcii - e _pz--c ,a tr ..-

dr acis in t anoint of reince on otside-. this servc.

SAg~Y I T

. .erci.d thc on program and model install aticon qras To,-,e pr- r-m - led 'AYI (Share Al 1 Your Ideas Today) which is

fi. 1ed to be more responsive to the workforCe ani r.d perm tsStlhment o f both programs with a single review proress.

B-6

I .RANSFER INITIATIVESI

1 P- orrat ou~urlCmporents 1 Iogistical gai'' nedn inE-1 P .. ZI meet w r- .ere concluted b'/ Supp Op era htions to: ]Piz 4 9 Dt co L-'. l .4et-ee- r9 ,--se"tative of C ply, Tech,

Dult r Cotetn .ri March 89, the grounp agee tor meetG.I7 -

l J wwk to M more ime foTr problem re-ol utionty'"rn-- seig.Teemtings hve" instilled a common

.jst: sX71Z isnD iar~v th peirfo'rmance of the FEE .

V. t -'- .. , so T si i - f iicant achievel-m-ents were made. For

5 - -'te 0~~~aW~ oT each Direc-torate-sso customers"has enF ced the teams *bilii, t.

Ill H a critial buys. This h- h..ed t4.. .- : .. thro,,h tee sy tem without unnecessary dela s.

CUSTOER Ccr.1LAINTc

DEO. ZVvre -c mv- tigat l 10% of curstomr complaints-e.- '. T c,,, i'nter-action between the Qual it Co-nrol

.- ;-r,, - entor v B.r-anch. 5no the operational divi - o .C57--i " EM customer comp taints continue to re- -e, the

nDFKW? FLE t-i n L-. been e h n , and-' cuto e satisfaction

WAR2EHOUS [C LEANUP

.... _ efrt 'E underway to correct storage procedures in sevenmao L--_ warehos- es_ and two large open sheds. At a cost of $15

,I: ::. c oe- . span of two and one-nalf years thes-e totally'

1 , 1 i v.t. warehouses are bei ng converted to model storage

SELF HELP IMPROVEMENT FRO'Fgi,

EflTje, a. . Rv are involved in a facilities improvementp rcgr.. Currentl'y, there are not less than 50 in- ividual Eel-fh~elp p-o-,t- completed or underway to paint and clean offices.r-str-ocm , reak rooms and snack bars.

B-7

Iv I. I Ig55•

• '=w.-'.. r -:F _,e' - . -Th CF .. yo " is FnoW. publ is=hed weekly aFnde ' -' '.± t- t arti c1 e-. snh ov. promctionsd

'a F-.. in t. e t h er .r: isles of Dpnt Wide-!t ,-L't -1 ' t" v .,en a E nF , mpecia Pro ces-.a Ace ction

' e I t .- i t c T E. a d d to t h i - c 0 M IT, Urii-i c at i Oria: . %- --

' T"HE c.Fu7" CTH WiRD'.-C

3hi- i t :v .e .allows, . =>,5-t1 s... ors- the i exibiiitv to ra-=crmnize ..

IT VCC -for wco"~-rf: ilnce OF-,n th . "

TWA T i r, I

Cr-SI F. rc ] F ..-.... *M. .-- been, s.. = ni ±1icar t '.,v_.expFan ed , nriessa- n by ./i, , n - . F S,. and c-t in i r t,-, devel f- in thi.-r s-al

-ink~i -i -

-'~9 - - - - - - - - - - - - - - - - - - - - - - - - - - -

R---517 Fevi C uomma i- - -fre in Aprt 1 11559E, ; toCn;cmr .3,tr-.1 vs p r -,L e e as-ci ate wi th the ti ITeI v

±1- 'SW 0: TME craer cl U. Thi qr S t only the + i rst 0--- trL : i st v - ' ol nir 0 vi nciq cfrs

C INGOTHT'%Fi MS ONSOL I D4T ION

-A i --- zrw-.' to explore thie -feasibility of-" pl1acinqg allC..-h 1r n a itei7T's into the new minr.i c o n ne c tor building.

ea~- ' t a e or-ke--s w ill b e d ci csa t ed to t hi1s a.rea an md tr-a.i n ed toe '- - I n tE E' c h w orker will. b e c aabIL o-f per-formi ng,

rec iriti on., stncw in Q. and s r-eec t ion +tLkrinc t-ionris . Suc cess1 ri F 1 ~n1cou'Lld 1 cd to si mil1ar Str' ctures thro:Llorou Uth

B-8

R'7 RhFEMFT RED 1) l C IVj,

---- 't rtZ i p- ri en rq ui r e man ts +DPL1 Le1 e ben ELLCOC e til 'F _ h'men t s.t

, is le-f t i n p aper- b Qn (ac s~~td

- 1 d .t dn ctzo-tn ~r i-wal 1 flr-lpoin Ql 11nctE dd t O packing -for Tsti t e os

r- E. A t eam -om DDRY" wil 11 vi stf Fort Ptrace; n c to cvmi neP the f ea--tsib Iiityv of -Fh ip p ino iFn t hIHoi Er Fr; Thi r me tho.d all c ows paEtc kers mo re timel toC

FIHLLiTY C I R i'z OC

,I fit4~~ n 'Wr4 _j0 ntn gn IDivi c T ' r ni~io T h~ pr aii can aste;m

7 - MC: I-' lii e~ttv terr- L iiD t e

- in - '- F~-mt i, 5 "' ES

* "-r h t ~r w hi ch in olv C esa do ien too- E Won

C-ec:t in -I p Ginq an of-f ar allo ;E. a- e or-d e' or the day o- thne 'dro o" w -, to

ei Thf r1 5, o LIY 29; W as eel o-o, i -,i f: j 1 a rr 1 ,d da 1 c oofnp u'tr' sh- Ut do wn o n 27 4 J ulY.

jr t =rfL - rI iwn T, 'e re a c -t -rdci onr- ot 'b anF cdi uJ r o v i dp us ervdne n e'.elen oci 4 - nt

tot P ti, io e~ =in sa rccine,.c

COTHER I N I T I '"T I YES BE I NG CON'S I DERED

I. E i-win thne D i tr i bu ti on/Mail Rzom pro ce ss The aRreaI Ii rervs ill I trazinrinrg through a Dual ity. Circl1e st ar-ted i n

thetrinigitr shoul1d Libe to he includec

zit-l t y - an coe i S r evi ew-ji ng t he fo 11 ow i nq areas: processi ni-C cu - v' d;-f i ci1 en cy reports; dnvel op i n qali4ty assurance

:i F-r ii pr cessing codi t i o n c o de J (joint 01OP. D C/SD)

OH F a o n' i n aa t: Revie~w, coordi nati on and content of + DGSii t Kr: orthe e ve n tual1 harmoni inq 0. d ir-ecti .. es;

rt fra.1at ir n he condition code L committee to tbe Tore in l.i ne hT , oa q. s, an d objfe ct i yes; l oo king a te p ro c es-i ng of a Ut oma te ds e- mn cnange requeCst proGcedr~es_; resear-ching a. better proess_

*t .~oldtc j ., Pc omn ost Ei erci ses)

B-9

ULt& tQ: itccm sej-ecti on onwi ard

r~ - E: c e t c . i n de pot sa &s i t i im pc s intraFsitE tICs-~t1renr-tH o+ disc-repancy (RODSI

in s- n- n c c -F *:ndLjft-i o r -1 coos EqJ a end L a. s s.e

- I r cc acceptino, retulrriE on u *a 0 d9ten-~~~~~~ -m s: cO, nrrcn seun fo tFC- o 1 es

- -1i -t r ~ i Qne=htprcs

mpfr- c c, p r - -.- copy: rejments = EEoLo . up fic1e t iT-dy re=pc-n=z

c c d zt- 4 n ;- UM t o-i T'IS! I 5u8/q-tafti ty unit pa: V

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