HiPath 3000 - The professionalcommunications system formedium-sized enterprises.www.hipath.com

Quality of customer care is key to thesuccess of your business. You want to beconstantly available for your customers,and the phone is your core means ofcommunication. Therefore you need aneconomical solution with sufficient flexi-bility to grow with your business. WithHiPath 3000, Siemens offers you a rangeof high performance communicationssystems that fit perfectly to your com-munications requirements.

A whole host of convenient features supportsall phone-based communications processes -at every workstation and in every workingenvironment. HiPath 3000 systems enablethe full performance spectrum of ISDN tobe put to use - regardless of company size.Integrated call distribution is already pre-pared for statistical evaluation. The teamfunction means that no call is lost, even inthe event that an individual extension istemporarily unoccupied. And on the switch-board or in the secretarial office, wheremany communications processes run simul-taneously, HiPath 3000 ensures trouble-freecall management. All of which serves tomake telephony not only more convenient,but also more efficient.

HiPath 3000 communication systems offerreliable voice communication via high qua-lity, easy-to-use terminals. The optiPointfamily of digital system phones boasts aclear and interactive user interface. Cordless Gigaset phones enable your staffto move freely throughout the companypremises, while remaining continuouslycontactable.

A huge array of solutions means that thefull performance range of the HiPath 3000communications systems can be individuallytailored to suit your specific communicationsneeds. The relevant applications must beinstalled only once in order to be availableat every workstation throughout the entirecompany. In addition HiPath 3000 seriestelephone systems offer interfaces for theentire usage spectrum, be it phone or tele-matic services or data connection. Branchoffices, teleworkers and field operatives canalso be connected to the communicationssystem.

And, should your company grow or yourcommunications demands alter, you canbe sure that, with HiPath 3000 communi-cations systems, you are best equipped forthe future. Not only can they be simplyand cost-effectively expanded, they alsomeet all the pre-conditions for IP-supportedcommunications, meaning that telephonyno longer requires its own network, butinstead shares the IP-based data networkinfrastructure.

Voice is integrated seamlessly into othercommunications processes, turning yourPC into a phone. And PDAs, laptops, mobileand IP phones are connected to businessapplications such as unified messaging orportal software - completely free of mediabreaks.

The professional telephone system

Range of solutions.

HiPath Cordless is an integrated solutionfor cordless (Dect) phones. Your employeescan be reached directly at any time andanywhere within your company - no call islost, and queries can be handled morequickly. Customer satisfaction grows andthe need for costly return calls is eliminated.HiPath Cordless ensures maximum mobilitythrough an uninterrupted radio connectionbetween distributed base stations.

HiPath Xpressions Compact is the integra-ted voice mail system for calling up anddistributing messages from user-specificvoice mailboxes, each with individualizeduser announcement. Saved calls can becalled up at any time and from any location,and “message waiting” alerts can even besignaled externally. Features include anautomatic switchboard, which offers a widerange of call forwarding possibilities, a directcall back function and the potential forautomatic information services.

HiPath ProCenter Compact is the profes-sional, economical call center softwaresolution for up to 64 agents. It helps youto optimize the development of yourcustomer service - from contract acceptan-ce all the way to complaints management.Alongside integrated call distribution(UCD), HiPath ProCenter Compact alsooffers a supervisor function with real-timereporting and extensive statistical func-tions. On top of that, it can all be run onone standard PC with Microsoft WindowsNT4 Workstation, 2000 Professional or XP.

A wide choice of applications for getting the best out of HiPath 3000 systems.

HiPath Attendant is a flexible switchboardsolution in two variants: the optiPoint 500phone, expanded with the line-busy LEDunit, facilitates a convenient status overviewof all current calls. If an extension is busy,or a staff member absent, all calls can bediverted to the switchboard. And with theoptiClient Attendant software package aconvenient switchboard can be created onPC, enabling all functions to be carried outin comfort via keyboard and mouse.

HiPath TAPI 120/170 enables the linkbetween PC and digital telephony andallows TAPI-conforming applications to beintegrated via CTI (Computer TelephoneIntegration). It helps all call traffic to bemanaged more professionally through e.g.call registration, call ID and the creation ofaction lists. And, by connecting a database,customer queries can be answered morecompetently.

Teledata Office handles the costs of allcommunications services (phone, fax, inter-net) and enables analysis by extension, lineor department. Communications data canbe transferred directly to a central serverfor analysis via a LAN interface.

An extensive range of server-based applica-tions for call centers and unified messagingare also available, as is a high performanceLAN interface.

for your business.

Administration.

System administration can be carried outby the customer via system phone or withHiPath 3000/5000 Manager C. Installationof new users, name changes, authorizationfor external calls or allocation of phone

workstation keys are all completely straight-forward. HiPath 3000/5000 Manager C is acustomer tool that runs on Microsoft®Windows and is connected to the systemvia a V.24, S0 or TCP/IP-based LAN interface.

With the manager-secretary function, HiPath3000 phone systems offer particularly quickand easy communication with the frontoffice. Diverted, but nonetheless important,calls can be signaled on the display of themanager‘s phone, or via an illuminated LED.

This avoids interrupting meetings, whileensuring that important calls aren‘t missed.Direct call keys and a hands-free functionsimplify the connection between manager’sand secretary’s phones.

Just one of many convenient features: the manager-secretary function.

The following optiPoint 500 (two channel interface UPO/E) digital system phones are available to satisfy a wide variety of workstation demands:

optiPoint 500 entryThe cost effective digital entry model.

optiPoint 500 economyThe cost effective digital entry modelwith display.

optiPoint 500 basicThe system phone with integrated USB interface, display, loudspeaker and 1 adapter port.

optiPoint 500 advanceThe telephone for professionals with:• illuminated display• 2 adapter ports• 19 function keys with LED• integrated interface for headset

optiPoint key moduleAccessory module for optiPoint 500phones, (not for entry and economy) with a further 16 double function LED keys.

optiPoint 600 officeThe top-of-the-range model with illumi-nated touch screen display and electronicnotebook for 320 personal numbers. Canbe used either as a conventional digitalphone or for data access to the IP network.Supports several web protocols.

optiPoint 500 standardThe system phone withdisplay and full duplexhandsfree function.

Gigaset S1 professionalHighly functional andextremely convenient.With voice-activationand handsfree functio-nality, phone book for200 entries and 5 line,illuminated display.

Gigaset 4000 microA full range of featuresin a particularly smallpackage. With up to 17hours talk time and 250hours stand-by time,phone book for 200 entries and 5 line, illu-minated display.

Gigaset active MThe tough DECT phone -acoustically optimized forindustrial environments,spray and splash resistant(IP64), with an extremelysturdy and durablecasing.

Always reachable - cordless DECT phones.

Adapters.

optiPoint phone adapter for the connection of a further UPO/E phone toan optiPoint 500.

optiPoint ISDN adapter for the connectionof ISDN equipment with S0 interfaces requi-ring no power feed (e.g. PC with S0 card orvideo equipment).

optiPoint analog adapter for the connec-tion of analog equipment such as a group3 fax machine, phone or modem.

optiPoint acoustic adapter for the connec-tion of an external loudspeaker and micro-phone• 1 interface for headset• 2 chargeless contacts for runningexternal equipment such as a “busy“ displayor a secondary alarm clock.

optiPoint recorder adapter for connectinga recorder - interface for a second receiver.

Software solution for the CallBridge TUUSB interface Software solution for CTIsupport of optiPoint 500 via USB interface.

CallBridge for data Software solutionfor data communication via optiPoint 500USB interface.

A large number of optiPoint adapters are available to enable the flexible modification of workstations to suit their respective requirements.

System features.

Selected system features:■ Advisory messages■ Intercept position/ attendant console■ Camp-on/ call waiting tone■ Caller list■ Do-not-disturb/”silent call”■ Call pickup■ Call forwarding from the extension■ Override■ Classes-of-services■ Display languages (can be specified

individually)■ Broadcast intercom call■ Call cost logging■ Group call■ Internal texts to the feature handset■ Internal telephone book■ Conference (internal/external)■ Speed dialing individual/system■ Line seizure (automatic)

Line keys (MULAP)Manager/secretary function

■ Toggling■ Text messages■ Music on hold■ External music source (optional)■ Night service/ Day service■ Parking■ Project Code■ Consultation■ Callback on busy and no answer■ Call number suppression■ Distinctive call signaling■ Call forwarding – no answer after

timeout■ Ad-on ringing■ Hunt group (linear/cyclic)■ Switches (actuators / sensors)■ Lock telephone (individual code)■ Telephone book, central■ Door interface■ Door lock connection■ Transferring a call (internal/ external)■ Automatic redial (expanded)■ Recall■ Callback facility from public network

provider

Technical data

Network interfaces Euro-ISDN• S0 basic rate access with DSS1 protocol

– system connection– point-to-multipoint connection

Other interfaces V.24• for connecting service PC, call charge

computer, call charge printer

V.24 with CSTA Protocol• for connecting Call Centre, Hotel and

care sector applications

SOFV, S2MFV with CorNetN and QSigprotocols• Digital nailed connection

TMOM module (option HiPath3700/3750)• Enhanced paging equipment

LAN Interface Module (LIM)• 10 MBit for system administration

via TCP/IP• CTI functions• Call cost capture and analysis

(accounting)

Power supply• Systems, by default, are designed for

network operation. Possible power out-ages can be optionally bypassed with anuninterruptible power supply (UPS)

Rated input voltage (AC) 88 - 264 VRated frequency 50/60 HzBattery supply (DC) -48 V

Environment/ Operating ConditionsTemperature +5 °C to +40 °CRelative humidity 5 - 85 %

RangeBetween HiPath 3000 and system telephone: 500 m max.

Extension HiPath 3300 HiPath 3350 HiPath 3500 HiPath 3550 HiPath 3750/(19” rack-mounted (Wall-mounted (19” rack-mounted (Wall-mounted HiPath 3700system) system) system) system) (Floor standing

system/ 19“ rack-mounted system)

Max. usersanalog (a/b)

Max. usersdigital (UPO/E)

users IP

Max. usersHiPath Cordless Office

Max. number of basestations - HiPathCordless Office

V.24 interfaces

20

24

96

16

3

1

20

24

96

16

3

2

52

56

192

32

7

1

52

56

192

64

16

2

256

384

250

250

64

2

optiClient Attendant(PC switchboard)

optiPoint key modules

Dimensions(H x B x T) in mm

Weight

Color

Software version

4

30

89 x 440 x 380(2 U)

App. 6 kg

Bluegreen basic

4

30

450 x 460 x 130

App. 6 kg

Warm grey

4

100

155 x 440 x 380(3,5 U)

App. 8 kg

Bluegreen basic

V 4.0

4

100

450 x 460 x 200

App. 8 kg

Warm grey

6

100

490 x 410 x 390

App. 22 kg(full loaded)

Ergo grey

Our strengths – your gain.

www.hipath.com

© Siemens AG 2003 • Information and CommunicationNetworks • Hofmannstr. 51 • 81359 Munich, Germany

Order No. A50001-N14-W80-1-7600

The information provided in this brochure contains merelygeneral descriptions or characteristics of performance which incase of actual use do not always apply as described or whichmay change as a result of further development of the products.An obligation to provide the respective characteristics shall onlyexist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change with-out notice. Printed in the Federal Republic of Germany.

EN52_155 WS 070310.

HiPath 3000 is the Siemens range of highperformance communications systems for small and medium-sized enterprises.The wide array of convenient features,large choice of solutions and digital

system phones from the optiPoint familyenable the best possible fit between yourphone system and your communicationrequirements.

Siemens Information and CommunicationNetworks is a leading supplier of networksand real-time applications for enterprises,network operators and service providers.We serve over one million enterprises and350 carriers in more than 160 countries.Seventy percent of the U.S. Fortune 500companies put their trust in our solutions.Our global footprint and our expertise invoice and IP communication enable us todeliver turnkey networks solutions of anyscale and complexity throughout the world.

Next Generation NetworksNext Generation Networks must seamlesslydeliver voice, data and video to meet anyneeds of network operators, enterprises orend users. Network operators can now in-crease profitability by generating new rev-enue streams at a lower cost. Enterpriseswill be able to raise productivity by integrat-ing our communication solutions into theirbusiness processes. End users may enjoy thebenefits of new voice/data applications.

We focus on the most important Next Generation Networking market segments:IP Convergence, Broadband Access andOptical Networking. We supply the follow-ing essential building blocks that guaranteeour customers a safe and profitable migra-tion from their existing networks to theNext Generation Network:

Real Time Communications We extend corporate data networks withvoice communication of proven quality andfunctionality, thus allowing seamless inte-gration into business applications, simplifiedbusiness processes and increased produc-tivity.

Next Generation SwitchingOur Next Generation Switching portfolioprovides a complete range of carrier-grade,customized Voice over IP network solu-tions – complemented by converged voice-data applications.

Next Generation Access Our Next Generation Access solutions givecarriers the flexibility to deploy, replace orexpand all voice, data and video services in any network environment – today andtomorrow.

Next Generation Optics Our optical solutions deliver the capacityrequired in metro and core networks totransport all kinds of services with the high-est efficiency. They are characterized by scal-ability and seamless integration into existinginfrastructure, thus protecting previous in-vestments.

Comprehensive Services We offer our customers comprehensiveservices for the whole value chain. Ourworldwide presence also allows us to ad-dress customers’ needs at the local level.

Your Partner for Profitable NetworksWe are the one company with unmatchedexpertise in both carrier and enterprisenetworks. We exploit this expertise to fur-ther realize our vision of a seamless networkextending from the global carrier down tothe individual customer. As your partner,we offer innovative solutions that deliverfast return on investment, boost produc-tivity, and help you explore new businessopportunities.Your continuing success is our priority.www.siemens.com/networks