hipath procenter compact reporting
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HiPath ProCenter Compact Reporting. Agenda - HiPath ProCenter Compact Reporting. Overview: Reporting Application Report Wizard Output Options Report Templates Prompt-Me Reports Folders and the Shared Reports Summary: Features and Benefits. Overview: Reporting Application. - PowerPoint PPT PresentationTRANSCRIPT
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HiPath ProCenter CompactReporting
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The Leader in Real-time Communications
Agenda - HiPath ProCenter Compact Reporting
Overview: Reporting Application
Report Wizard
Output Options
Report Templates
Prompt-Me Reports
Folders and the Shared Reports
Summary: Features and Benefits
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Overview: Reporting Application
The HiPath ProCenter Compact Reporting application provides:
A Report Wizard to Facilitate Fast and Easy Setup of Historical Reports
Report Templates and Report Definitions that can be Saved, Changed and Run any time
Prompt-Me Reports for Defining Frequently Used Reports
Folders for Convenient Storage and Sharing of Existing Reports
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Report Wizard
The Report Wizard walks the user through the definition of reports. It provides:
8 Standard Report templates to choose from
Predefined or Customizable Report Ranges and Intervals
Point-and-click selection of report content and columns
Options to run the new report immediately and/or save the definition for later use.
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Output Options
Report output options are View on screen Export to Microsoft
Excel, HTML, PDF Send to a printer
Reports viewed on screen can be adjusted at any time:
Move columns Adjust level of detail Change sort order of
entries Print preview functionality
enables the user to tailor the print output to their specific needs
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Report Templates
8 customizable report templates are included:
User Summary - provides a profile on calls offered to individual users. User Performance - provides a breakdown of time spent in various activities
by individual users. User Resolution - provides a high-level profile of final call dispositions for
contacts received by individual users. Group Summary – provides a summary of calls received for a group. Group Detail - summarizes how calls were handled by a group. Group Answered Contact Profile - shows details on wait times for calls
handled by a group. Group Abandoned Contact Profile - details on calls to a group that were
abandoned by the customer before being answered. Call Number - provides a summary of activities on particular dialed numbers.
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Prompt-Me Reports
For added convenience, reports that will be run regularly, but for different time ranges, can be defined as “Prompt Me” Reports.
Choose “Prompt Me” as Report range in the report definition.
Every time the report is run, the user is prompted to enter the relevant report range.
Then generate the Report with just one mouse-click.
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Folders and the Shared Reports
Organize existing Report Definitions by defining customized Folders.
The folder “Shared Reports” facilitates sharing reports with other users of HiPath ProCenter Compact Reporting.
Reports stored here can be run and viewed by all users of the Reporting application at their convenience.
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HiPath ProCenter Compact ReportingSummary: Features and Benefits
Features: Powerful, yet easily customized Reporting Tools No special technical skills required Point-and-click to choose report ranges, content and columns Flexible screen display options for customizing report layouts Output reports to print and various export formats (xls, HTML, pdf) Easy to use Report Wizard with 8 customizable Report Templates Organize and share reports with other users
Benefits: Track and document call traffic volumes to improve the
effectiveness of your call distribution and increase service levels Enhance management decision making through detailed
historical statistics on Users, Groups and Call Numbers Gain insights for greater productivity and performance of Call
Handling Groups
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HiPath ProCenter CompactReporting