hkd2 energy empowering consumers via social media_nikki whiteman_which

Empowering consumers via social media @NikkiWhiteman

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Empowering

consumers via

social media

@NikkiWhiteman

Why?

So where does Which? come in?..

Page 3: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Connecting companies and customers

Page 4: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Connecting companies and customers

STILL waiting on

Npower boiler repair

Great, thanks!

Thank you so much!

Npower problem sorted

Discussion with Npower

Want us to get in touch?

Public

Private

Public

Page 5: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Connecting companies and customers

Page 6: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Connecting companies and customers…

Page 7: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Advising consumers

Page 8: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Stepping in…

Page 9: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Tips for companies

Manage expectations

If you can’t fix it, acknowledge it

Every customer is equal

You can’t win ‘em all

You’re human

Page 10: Hkd2 energy empowering consumers via social media_nikki whiteman_which

Positive outcomes

“I can't thank you enough, I doubt I would have got it back for a long time if it hadn't

have been for you.”

“Thanks for your help had a good result from ****.”

“Wow which, you really get things done dont you? Thank you - amazing! ****

have been little to no help when i've asked them!”

Page 11: Hkd2 energy empowering consumers via social media_nikki whiteman_which

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