hn7000s - hn7700s remote terminal upgrade guide

HN System

Upgrading to a Model HN7000S Remote Terminal

1037076-0001Revision BOctober 12, 2006

Copyright © 2006 Hughes Network Systems, LLC

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC. DIRECWAY is a trademark of The DIRECTV Group, Inc. All other trademarks are the property of their respective owners.

Important safety informationFor your safety and protection, read this entire manual before you attempt to install the HN7000S terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.

Types of warnings used in this manual

This section introduces the various types of warnings used in this manual to alert you to possible safety hazards.

CAUTION

Indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury.

CAUTIONIndicates a situation or practice that might result in property damage.

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• Important safety information 1037076-0001 Revision B

Contents

Important safety information . . . . . . . . . . . . . . . . . . . . . iiiTypes of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiScope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiOrganization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiConventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiiRevision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Chapter 1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Obtaining help during the upgrade . . . . . . . . . . . . . . . . . . . . . . . .1System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Summary of the upgrade process . . . . . . . . . . . . . . . . . . . . . . . . .2

Chapter 2Uninstalling your current remote terminal . . . . . . . . . . .3Inventorying upgrade kit components . . . . . . . . . . . . . . . . . . . . .3Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Removing ICS software from your computer . . . . . . . . . . . . .4Windows 98 SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Uninstalling DIRECWAY software from your computer . . . .5Disconnecting the receive (IRU) and transmit (ITU) modems from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Uninstalling a DW6000 or DW7000 . . . . . . . . . . . . . . . . . . . . . .8

Chapter 3Installing the HN7000S remote terminal . . . . . . . . . . . .11Attaching the terminal to the pedestal base . . . . . . . . . . . . . . . .11Disabling web browser proxy settings . . . . . . . . . . . . . . . . . . . .12

Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Configuring your computer’s TCP/IP settings . . . . . . . . . . . . . .15Windows 98 SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

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Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21MacIntosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . .25Testing the connection between the computer and terminal . . .26

Troubleshooting a failed ping test . . . . . . . . . . . . . . . . . . . . .29Registering the terminal for service . . . . . . . . . . . . . . . . . . . . . .29

Chapter 4Completing the upgrade . . . . . . . . . . . . . . . . . . . . . . . . .37Confirming the terminal’s software is current . . . . . . . . . . . . . .37Accessing myHughesNet.com . . . . . . . . . . . . . . . . . . . . . . . . . .39

Downloading the LCCU. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Downloading the HN7000S user guide . . . . . . . . . . . . . . . . .41

Printing the System Information page . . . . . . . . . . . . . . . . . . . .41Creating a shortcut to the System Control Center . . . . . . . . . . .44Reconfiguring your network . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Appendix AConfiguring Windows network settings manually for static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Accessing the System Control Center for addressing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Appendix BConformance with standards and directives. . . . . . . . .59Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .59

Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .60

FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .61R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .61IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .62Canada – equipment attachment limitations. . . . . . . . . . . . . .62

Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .63Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

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Figures

Chapter 21. Inventorying HN7000S upgrade kit components . . . . . . . . . . . . . . . . . . . . . . . . .32. Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63. Uninstalling a DW6000/DW7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter 34. Attaching the HN7000S terminal to the pedestal base . . . . . . . . . . . . . . . . . . . .125. Selecting the Connections tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136. Accessing LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137. Accessing proxy settings: Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . .148. Accessing proxy settings: Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

10. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1711. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1712. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1813. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1914. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1915. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2016. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2117. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2218. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2219. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2320. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2421. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .2422. Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2623. Selecting the Run option from the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . .2724. Opening a Command window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2825. Successful ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2826. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2827. Accessing the terminal’s System Control Center . . . . . . . . . . . . . . . . . . . . . . . .3028. Entering your zip code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3129. Verifying your location is correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3130. Registration in Progress screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3231. Accessing the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3232. Entering your SAN and PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

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33. Swapping the old terminal with the HN7000S terminal. . . . . . . . . . . . . . . . . . .3334. Recording registration information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3435. Restarting the HN7000S terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3536. Closing the terminal reset screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Chapter 437. Accessing the system status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3838. Confirming terminal software is current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3839. My HughesNet welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4040. Accessing the system information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4241. Printing the system information page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4342. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . .4443. Entering the System Control Center URL in the Create Shortcut window . . . .4444. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Appendix A45. Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4846. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4947. Network dialog with Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5048. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5049. Entering the terminal’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5150. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5251. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5252. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5353. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5454. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5556. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5655. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5657. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Appendix B58. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

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Tables

Appendix B1. HN7000S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

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• Tables 1037076-0001 Revision B

About this document

Scope and audience This manual describes how to upgrade a Hughes DW4000, DW6000, or DW7000 remote terminal to a Hughes HN7000S remote terminal. This manual is intended for current users in the United States. It does not apply to installers or value-added retail (VAR) customers.

Organization This manual is divided into the following chapters:

Chapter 1—Introduction provides general upgrade information and an overview of the upgrade process.

Chapter 2—Uninstalling your current remote terminal explains how to uninstall your current remote terminal.

Chapter 3—Installing the HN7000S remote terminal explains how to install the new remote terminal and register it for service.

Chapter 4—Completing the upgrade discusses tasks that must be completed after the new terminal is installed and registered for service.

Appendix A – Configuring Windows network settings manually for static IP address describes how to configure Windows networks that use static IP addresses.

Appendix B – Conformance with standards and directives lists standards and directives that apply to the HN7000S.

This manual also contains a list of acronyms and abbreviations and an index.

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Conventions This manual follows the typographical conventions shown below to help clarify instructions:

Revision record The following table records the revision history of this document.

Table 1:

Example Explanation

Click Exit. Indicates the names of command buttons that execute an action.

The system displays the following: Are you ready?

Indicates all system messages and prompts as the system displays them.

Type exit Indicates operator input.

Enter a value in the Time field. Indicates the names of fields on windows.

Retrieve the following file: O:\template\techman_r3

Indicates file names or file paths referenced in the manual.

Press ALT+V to view the menu. Indicates function or keyboard keys. Press two keys simultaneously—in this case, Alt and V.

Select the Edit menu. Indicates the names of menu bar options on a software screen.

Go to Edit → Spelling Checker Indicates a menu/submenu sequence for selecting an action or option

Revision Date of issue Scope

A July 18, 2006 Production release

B October 12, 2006 Added Caution statement concerning tightness of transmit and receive cables.

• About this document 1037076-0001 Revision B

Chapter 1

IntroductionThis manual explains how to uninstall your DW4000, DW6000, or DW7000 remote terminal and replace it with your new HN7000S terminal.

This introductory chapter discusses the following topics:

• Obtaining help during the upgrade on page 1• System requirements on page 1• Summary of the upgrade process on page 2

Obtaining help during the upgrade

This section explains how to contact technical support if you need help upgrading your remote terminal. Make sure to complete the procedures in the following chapters before contacting technical support for assistance.

If you purchased this product through a Hughes retail channel, call 1-866-347-3292.

If you purchased this product from a value added reseller (VAR), please do not contact Hughes for assistance. Contact your VAR according to the procedure supplied by them for obtaining technical support. They are trained to assist you with technical problems you might experience during the upgrade of your HN7000S terminal.

System requirements Your computer can connect to the HN7000S self-hosted terminal. In order to operate with the Hughes network, your computer must meet the following requirements:

• Operating system– PC: Windows 98 SE, Windows Me, Windows 2000,

Windows XP– MAC: 10.1 or higher

• Processor– PC: Pentium II 333 Mhz or faster– MAC: 300 Mhz or faster

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• Memory– PC: 64MB RAM, Windows 98SE and Me; 128MB RAM

Windows 2000 and XP– MAC: 128MB

• Free hard drive space– PC: 100MB– MAC: 150MB

You must provide the items below. The items are not included in the upgrade kit.

• A functioning 10/100 BaseT Ethernet interface installed on the computer to be connected to the HN7000S.

• A longer Ethernet cable to connect your computer to the HN7000S terminal if the cable in the upgrade kit is not long enough. A crossover or straight-through Cat-5 Ethernet cable may be used to connect your computer to the HN7000S terminal.

• A power strip or surge protector. If one of these is not present, proceed with the installation using the wall outlet or other power source.

Summary of the upgrade process

Upgrading your remote terminal to an HN7000S terminal consists of the following high-level steps:

• Uninstalling your current terminal• Installing the HN7000S terminal• Completing the upgrade

Chapter 1 • Introduction 1037076-0001 Revision B

Chapter 2

Uninstalling your current remote terminal

This chapter explains how to uninstall your current modems or terminal.

The following topics are discussed:

• Inventorying upgrade kit components on page 3• Uninstalling a DW4000 on page 4• Uninstalling a DW6000 or DW7000 on page 8

Inventorying upgrade kit components

Before installing your new HN7000S terminal, make sure you have all the items shown in Figure 1.

Note: If you are upgrading from a DW6000/DW7000, you will reuse the DW6000/DW7000 power supply and power cords and will not receive a new power supply or new power cords in your upgrade kit. You will also reuse the Ethernet cable and will not receive a new cable.

Figure 1: Inventorying HN7000S upgrade kit components

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Uninstalling a DW4000 Uninstalling a DW4000 consists of the following tasks:

• Removing Internet connection sharing (ICS) software from your computer (if you are not using ICS you can ignore this task)

• Removing DIRECWAY software from your computer• Disconnecting the indoor receive unit (IRU) and indoor

transmit unit (ITU) stack from your computer

Removing ICS software from your computer

Determine which operating system is installed on your computer and then select the appropriate procedures to remove Internet connection sharing (ICS) software from the computer.

First select your computer’s operating software and then go to the appropriate section below:

Windows 98 SE on page 4Windows Me on page 4Windows 2000 on page 5Windows XP on page 5

Windows 98 SE 1. Click on Start→ Settings→ Control Panel. 2. Double-click the Add/Remove Programs icon. The

Add/Remove Programs screen appears.3. Select the Windows Setup tab. The Windows Setup screen

appears.4. Highlight Internet Tools and click the Details button. 5. Remove the check from the check box next to Internet

Connection Sharing and click OK. 6. Return to the Windows Setup tab.7. Click Apply. 8. Click OK. 9. Restart the computer.

Windows Me 1. Click on Start→ Settings→ Control Panel. 2. Double-click the Add/Remove Programs icon. The

Add/Remove Programs screen appears.3. Select the Windows Setup tab. The Windows Setup screen

appears.4. Highlight Communications and click the Details button. 5. Remove the check from the check box next to Internet

Connection Sharing. 6. Click OK. 7. Return to the Windows Setup tab.8. Click Apply.

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9. Click OK. 10. Restart the computer.

Windows 2000 1. Click Start→ Settings→ Network and Dial-up Connections. The Network and Dial-up Connections dialog box appears.

2. Highlight each Local Area Connection until you find the one that is listed as the Satellite Receiver Adapter.

3. Right-click on the Local Area Connection that corresponds to the Satellite Receiver Adapter. A menu appears.

4. Click Properties. A screen appears.5. Click the Sharing tab. 6. Remove the check from the check box next to Enable Internet

Connection Sharing for this connection.7. Click OK. 8. Close the Network and Dial-up Connections window.

Windows XP 1. Click on Start.2. Highlight My Network Places but do not click to select it.3. Right-click and select Properties.4. Highlight each Local Area Connection until you find the one

that is listed as the Satellite Receiver Adapter. 5. Right-click on the Local Area Connection that corresponds to

the Satellite Receiver Adapter.6. Click Properties. The Properties screen appears.7. Select the Advanced tab. The Advanced screen appears. 8. Remove the check from the check box next to Allow other

network users to connect through this computer’s Internet connection.

9. Click OK. 10. Close the Network Connections dialog box.

Uninstalling DIRECWAY software from your

computer

DIRECWAY software was installed on your computer when your DW4000 was installed. This software must be removed from your computer before installing your new HN7000S terminal. Follow these steps to remove the software:

1. Locate the USB cable that connects the IRU to your computer. See Figure 2.

2. Detach the USB cord from the IRU and the computer.3. On your computer, go to Start→ Programs→ DIRECWAY→

Uninstall.4. Click Yes on the message asking if you want to uninstall

DIRECWAY.Status messages reporting on the progress of the software removal appear.


6

5. Reboot your computer if instructed or to do so. Ignore or click through any error messages.

Disconnecting the receive (IRU) and transmit (ITU)

modems from your computer

Refer to Figure 2 and complete the steps in this section to disconnect the IRU and ITU stack from your computer.

1. Turn your computer off. 2. Unplug the power supply’s AC power cord from the outlet or

power source.3. Unplug the power supply’s DC power cord from the receive

modem.

4. Detach the coaxial cable from the receive modem (IRU).You may need to loosen the connector with a 7/16-inch wrench.

5. Label the cable by tying a tag to the cable and writing satellite in on the tag. Or you can wrap a small piece of red electrical tape around the cable and write SAT IN on it.

Figure 2: Uninstalling a DW4000

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CAUTION• When removing power from the IRU, always unplug the

AC power cord from the wall outlet, surge protector, or power strip.

• Never pull the DC power cord from the back of the IRU until the AC power cord is disconnected. Doing so could damage the pins and cause a short in the system.


6. Detach the coaxial cable from the transmit modem (ITU).You may need to loosen the connector with a 7/16-inch wrench.

7. Label the cable by tying a tag to the cable and writing satellite out on the tag. Or you can wrap a small piece of blue electrical tape around the cable and write SAT OUT on it.

8. Remove the two (2) 25-pin connectors from the two modems.9. Remove the USB cable from the receiver (IRU).

You may discard the modems, USB cable, power supply, and 25-pin cable because you are not required to return them.

Now, that the DW4000 is uninstalled proceed to Chapter 3—Installing the HN7000S remote terminal.

CAUTIONDo not use masking tape to label the cables. Cable performance may be affected as the masking tape deteriorates over time.


8

Uninstalling a DW6000 or DW7000

Complete the procedures in this section if you are upgrading a DW6000/DW7000 terminal to an HN7000S terminal. Refer to Figure 3 on page 9 and complete these steps:

1. Turn your computer off.2. Unplug the power supply’s AC power cord from the wall

outlet or other power source.3. Unplug the power supply’s DC power cord from the

DW6000/DW7000 terminal. Set the power supply and cords aside.

4. Locate the Ethernet cable that connects the DW6000/DW7000 terminal to your computer.

5. Detach the Ethernet cable from the DW6000/DW7000 terminal. You can leave it attached to your computer; you will reuse it.

6. Detach the coaxial cable from the SAT IN connector on the DW6000/DW7000 terminal.You may need to loosen the connector with a 7/16-inch wrench. If the connector is warm, let it cool first.

7. Label the cable by tying a tag to the cable and writing satellite in on the tag. Or you can wrap a small piece of red electrical tape around the cable and write SAT IN on it.

8. Detach the coaxial cable from the SAT OUT connector on the DW6000/DW7000 terminal.You may need to loosen the connector with a 7/16-inch wrench. If the connector is warm, let it cool first.

9. Label the cable by tying a tag to the cable and writing satellite out on the tag. Or you can wrap a small piece of blue electrical tape around the cable and write SAT IN on it.

10. Set the DW6000/DW7000 terminal aside.You may discard the DW6000/DW7000 terminal because you are not required to return it. Do not discard the power supply or cords. Proceed to Chapter 3.

CAUTION• When removing power from the DW6000/DW7000

terminal, always unplug the AC power cord from the wall outlet, surge protector, or power strip.

• Never pull the DC power cord from the back of the terminal until the AC power cord is disconnected. Doing so could damage the pins and cause a short in the system.


Figure 3: Uninstalling a DW6000/DW7000

AC powercord

Ethernetcable

SAT IN

Powersupply

DC power cord

LAN2

DC

IN

LA

N

Eth

ern

et

SAT OUT

CAUTIONDo not use masking tape to label the cables. Cable performance may be affected as the masking tape deteriorates over time.


10

Chapter 3

Installing the HN7000S remote terminalThis chapter explains how to install a HN7000S terminal and register it for service.

The following topics are discussed:

• Attaching the terminal to the pedestal base on page 11• Disabling web browser proxy settings on page 12• Configuring your computer’s TCP/IP settings on page 15• Connecting component cables on page 25• Testing the connection between the computer and terminal on

page 26• Registering the terminal for service on page 29

Attaching the terminal to the pedestal base

Refer to Figure 4 and follow the steps below to attach the remote terminal to the pedestal base.

If you need to remove the DW6000/DW7000 from the pedestal base so that you can reuse the pedestal, pull up and back on the tab on the back of the base. See Figure 4. You can then slide the base off the terminal.

Skip to Disabling web browser proxy settings on page 12 if the unit will not be attached to a pedestal base.

1. Position the remote terminal and pedestal base as shown in Figure 4.

2. Align the bottom set of ventilation openings on the remote terminal with the guides on the pedestal base.

3. Gently slide the remote terminal into the pedestal base until the remote terminal locks into position.

Note: Use of the pedestal base is optional.

Note: If you need to remove the HN7000S terminal from the pedestal base, pull up and back on the tab on the back of the base. You can then slide the base off the terminal.

Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B 11

12

Disabling web browser proxy settings

The web browser on your computer must be configured not to connect to the Internet through a proxy server. This section explains how to configure the following web browsers:

• Internet Explorer on page 12• Netscape on page 14

Internet Explorer 1. Turn the computer on.2. Open Internet Explorer.3. Select Tools→ Internet Options.

Figure 4: Attaching the HN7000S terminal to the pedestal base

CAUTION• Do not connect the power supply to the HN7000S

terminal and a power source until instructed to do so.• Do not block the terminal’s ventilation openings. Do not

place the terminal near heat sources, such as radiators, heat registers, ovens, stoves, or other components that produce heat.

• Leave approximately 6 inches of space around the top and sides of the terminal to ensure proper ventilation and avoid overheating.

Chapter 3 • Installing the HN7000S remote terminal 1037076-0001 Revision B

4. Select the Connections tab as shown in Figure 5.

5. Click LAN Settings to access the Local Area Network (LAN) Settings window shown in Figure 6.

6. Click Advanced in the Proxy server section of the Local Area Network (LAN) Settings window to access the Proxy Settings window shown in Figure 7.

Figure 5: Selecting the Connections tab

Figure 6: Accessing LAN settings

Note: If the box labeled Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is checked, then uncheck it. See Figure 6.


14

7. Click OK to return to the Internet Options window.8. Click OK again to exit the internet Options window.9. Close Internet Explorer.

10. Relaunch Internet Explorer to enable the changes.

Netscape 1. Turn the computer on.2. Open Netscape.3. Select Edit→ Preferences to access the Preferences window

shown in Figure 8.

Figure 7: Accessing proxy settings: Internet Explorer

Figure 8: Accessing proxy settings: Netscape


4. In the Category window, select Advanced→ Proxies.5. Select the Direct connection to the Internet radio button.6. Click OK.7. Close Netscape.8. Relaunch Netscape to enable the changes.

Configuring your computer’s TCP/IP settings

The Transmission Control Protocol (TCP)/Internet protocol (IP) (TCP/IP) settings for your computer’s operating system must be configured to support the Dynamic Host Control Protocol (DHCP) in order to install the HN7000S.

If your service plan provides a static IP address, you will configure your computer’s TCP/IP settings for that later,

This section explains how to configure TCP/IP settings to support DHCP for the following operating systems:

• Windows 98 SE and Me• Windows 2000• Windows XP• MacIntosh

Note: Make sure to have your operating system’s installation CD readily available. You may be required to insert the CD in your computer to change the operating system’s TCP/IP settings.


16

Windows 98 SE and Me 1. On the client computer, click Start→ Settings→ Control Panel and double-click the Network icon. See Figure 9.

Figure 9: Control Panel

Note: On Windows Me computers, choose View All Control Panel Options to see the Network icon.


2. Select the Configuration tab on the Network window. See Figure 10.

3. Select the TCP/IP entry associated with your computer’s Network Interface Card (NIC) and then click Properties.

4. Select the IP Address tab on the TCP/IP Properties window. See Figure 11.

Figure 10: Network window

Figure 11: TCP/IP Properties


18

5. Select Obtain an IP address automatically.6. Select the Gateway tab. Remove any installed gateways by

selecting them and clicking Remove. See Figure 12.

7. Select the DNS Configuration tab.8. Select the Disable DNS button.9. Select OK to update the TCP/IP properties.

10. Select OK to close the list of network components. Windows may request the installation CD-ROM to complete updating the TCP/IP settings.

11. Restart the computer if it does not do so automatically.

Figure 12: Gateway tab


Windows 2000 1. On the client computer, click Start→ Settings→ Control Panel.

2. Double-click Network and Dial-up Connections.3. A list of network connections appears. See Figure 13. The

Local Area Connection icon must be listed. If it is not, the network is not installed correctly.

4. Right-click the Local Area Connection icon that represents the HN7000S network connection and select Properties. The Local Area Connections Properties window appears. See Figure 14.

Figure 13: Network and Dialup Connections

Figure 14: Local Area Connection Properties


20

5. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it.

6. Select Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox.

7. Click the Properties button. The Internet Protocol Properties window appears. See Figure 15.

8. Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected. If not, select them.

9. Select OK to close the open dialog boxes and finish the configuration.

10. Restart the computer even if Windows does not require you to do so. This will ensure that the network settings are automatically reset.

Figure 15: Internet Protocol Properties


Windows XP 1. Go to Start→ Settings→ Control Panel. Double-click the Network and Dial-up Connections icon.

2. A list of network adapters appears. A Local Area Connection must be listed under LAN or High-Speed Internet. See Figure 16. If not, the network is not installed correctly.

3. Right-click the Local Area Connection icon that represents the Network adapter that connects the computer to the Satellite Gateway and select Properties.

4. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. See Figure 17. If NetBEUI is installed, uninstall it.

Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections.

Figure 16: Network Connections

Note: If the Local Area Connection icon appears with a red X then check your connections. The red X must not be present in order for you to successfully configure your system.


22

5. Select Internet Protocol (TCP/IP) and click Properties to access the Internet Protocol (TCP/IP) Properties screen. See Figure 18.


Note: Be careful not to uncheck the Internet Protocol when you select it.

Figure 18: Internet Protocol Properties


6. Ensure that both Obtain an IP address automatically and Obtain DNS server address automatically options are selected. If not, select them.


8. Restart the computer even if Windows does not require you to do so. This ensures the network settings are automatically reset.

MacIntosh 1. Select System Preferences from the Mac interface. The Systems Preference menu shown in Figure 19 appears.

2. Select the Network icon, which is circled in Figure 19.

Figure 19: Mac System Preferences menu


24

3. Select the TCP/IP tab. See Figure 20.

4. Select the Configure drop-down list. See Figure 21.

5. Select Using DHCP.The IP Address field grays out.

6. Click the Apply Now button. The Mac is now configured.

Figure 20: Mac Network screen

Figure 21: Select DHCP from the Configure drop-down menu


Connecting component cables

Refer to Figure 22 and complete these steps to connect component cables:

1. Place the HN7000S terminal where your old terminal was installed.

2. Retrieve the old terminal’s power supply.3. Connect the power supply’s DC power cord to the DC IN

connector on the HN7000S terminal.

4. Connect the coaxial cable labeled satellite out to the SAT OUT connector on the HN7000S terminal.

5. Connect the coaxial cable labeled satellite in to the SAT IN connector on the HN7000S terminal.

6. Connect one end of the supplied Ethernet cable to the LAN port on the terminal.

7. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

Note: Do not connect the AC power cord to the power source until instructed to do so.

CAUTIONCaution: The transmit and receive cable connectors must be securely tightened.

• Make sure each connector is properly aligned (not cross-threaded).

• Finger tight with no connector play is adequate.

Note: The remote terminal may operate correctly when first installed even if the transmit and receive cable connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation of the terminal is not an indication that the cables are adequately tightened.

Note: Do not connect the terminal to an Ethernet device, such as a router or hub. The new terminal must be connected directly to the computer to register it for service.


26

Testing the connection between the computer and terminal

Follow these steps to test the connection between the computer and terminal:

1. Connect the power supply’s AC power cord to the power strip, surge protector, or other power source.

2. Restart the computer.3. Observe the HN7000S terminal’s front panel LEDs.

The Power LED is solidly illuminated to indicate the terminal is on.The LAN LED comes on within 30 sec to indicate the terminal is detecting LAN activity.The Power LED starts blinking to indicate it is operating with factory-installed software. The terminal downloads the most current version of software during the registration process.

Figure 22: Connecting component cables

SA

T IN

SAT O

UT

DC

IN

LAN

DE

BU

G

Eth

erne

t

AC powercord

Ethernetcable

Receivecable

Powersupply

DC powercord

Transmitcable T0173001

Computer


The Power LED is solidly illuminated after the terminal is registered for service.

4. Perform a ping test:a. On the Windows task bar, select Start→ Run as shown in

Figure 23.

Type Command (for Windows 98 or Windows Me) or type cmd (for Windows 2000 or Windows XP) in the

Note: If the LEDs do not appear as described above, make sure you are using the correct power supply. If you are using the correct power supply, and the LEDs do not appear to be functioning properly, refer to Obtaining help during the upgrade on page 1 for instructions explaining how to contact technical support for assistance.

Figure 23: Selecting the Run option from the Start menu


28

Open field and click OK to open a Command window. See Figure 24.

b. Type ping 192.168.0.1 and press ENTER.If the computer is properly connected to the terminal, the ping test succeeds. Figure 25 shows the results of a successful ping test. Skip to Registering the terminal for service on page 29.

If the ping test fails, the computer may not be properly connected to the terminal. Figure 26 shows the results of an unsuccessful ping test. Complete the procedures in the following section, Troubleshooting a failed ping test.

Figure 24: Opening a Command window

Figure 25: Successful ping test

Figure 26: Failed ping test


Troubleshooting a failed ping test

Complete these steps if the ping test fails:

1. Make sure your computer’s network interface card (NIC) is installed properly.

2. Make sure the TCP/IP settings for your computer’s operating system are configured to support DHCP.Refer to the procedures in Configuring your computer’s TCP/IP settings on page 15.

3. Verify the cable connections shown in Figure 22 on page 26 are secure.

4. If the cable connections are secure, power cycle the terminal:a. Unplug the power supply’s AC power cord from the power

strip, surge protector, or power source.b. Wait 10 sec.c. Plug the AC power cord back into the power strip, surge

protector, or power source.

5. Restart the computer.6. Ping the terminal again.

If the ping test fails again, refer to Obtaining help during the upgrade on page 1 for instructions explaining how to get technical support.

Registering the terminal for service

Follow these steps to register your new terminal for service:

1. Open a web browser on the computer connected to the terminal.

2. Access the terminal’s System Control Center, shown in Figure 27, by typing 192.168.0.1 in the browser’s address or location bar and pressing ENTER.If the System Control Center does not appear, make sure the web browser is configured not to connect through a proxy


30

server. Refer to Disabling web browser proxy settings on page 12.

3. Scroll down and click Start Registration on the System Control Center home page to access the Registration screen.

4. Enter the 28-digit registration ID you received when you purchased your upgrade in the Registration ID fields.

5. Click Next.6. Enter your zip code on the Antenna Location screen as shown

in Figure 28.

Figure 27: Accessing the terminal’s System Control Center

Note: The System Status indicator is red and Problem appears beneath it because the HN7000S terminal has not been registered yet.

Note: The Registration ID fields are case-sensitive and do not recognize the letter o, only the number zero (0). Enter the registration ID exactly as it appears in the confirmation e-mail you received after purchasing your upgrade.


Do not select the Enter location manually check box.

7. Click Next.8. Verify the city and state for the zip code you entered is

correct on the Verification of Antenna Location screen shown in Figure 29.If the information is incorrect, click the Back button and enter the correct ZIP code.

Figure 28: Entering your zip code

Figure 29: Verifying your location is correct


32

9. Click Next.Registration status messages are displayed on the Registration in Progress screen shown in Figure 30.

10. Click Next when prompted to do so.11. Click OK on the pop-up that appears to access the

registration server. See Figure 31.

12. Click I Agree on the Subscriber Agreement form that appears to accept the subscriber agreement.

Figure 30: Registration in Progress screen

Figure 31: Accessing the registration server

Note: If you see a Security Warning Alert click on Yes to continue/bypass.


13. Refer to your confirmation e-mail and enter your site account number (SAN) and personal identification number (PIN) on the Registration screen shown in Figure 32.

14. Click Continue.15. Click Swap on the Registration screen shown in Figure 33 to

swap your old terminal with the new HN7000S terminal.

Figure 32: Entering your SAN and PIN

Figure 33: Swapping the old terminal with the HN7000S terminal


34

16. Record the information (or print the page) that appears on the Registration screen shown in Figure 34 on the Quick Start Guide that was shipped with the HN7000S terminal.

17. Click Continue.The HN7000S terminal downloads its configuration parameters from the Network Operations Center (NOC).

Figure 34: Recording registration information


18. Click Restart on the Registration Complete screen shown in Figure 35 to restart the HN7000S terminal.

19. Click Close on the Terminal Reset screen shown in Figure 36. The HN7000S terminal is now registered for service.

Figure 35: Restarting the HN7000S terminal

Figure 36: Closing the terminal reset screen


36

Chapter 4

Completing the upgradeThis chapter discusses tasks that must be completed after you install and register the HN7000S terminal.

The following tasks are discussed:

• Confirming the terminal’s software is current on page 37• Accessing myHughesNet.com on page 39• Printing the System Information page on page 41• Creating a shortcut to the System Control Center on page 44

Confirming the terminal’s software is current

Complete these steps to confirm the HN7000S terminal’s software is current:

1. Open a web browser on a computer connected to the HN7000S terminal.

2. Type www.systemcontrolcenter.com in the browser’s address or location field.

3. Press ENTER.4. Click the System Status indicator on the System Control

Center home page shown in Figure 37.

Note: At this point, the HN7000S can access the Internet. However, the HN7000S is still also downloading software. Therefore, wait about 2 hrs before completing the upgrade, starting at Confirming the terminal’s software is current on page 37.

I

Note: If you are not able to access the Internet and your service plan provides you with a public IP address, use the information in Appendix A to check if you need to reconfigure your Windows TCP/IP settings for a static IP address.

Chapter 4 • Completing the upgrade 1037076-0001 Revision B 37

38

5. Locate the Software Download Status field on the System Status page. See Figure 38.

Figure 37: Accessing the system status page

Figure 38: Confirming terminal software is current

Chapter 4 • Completing the upgrade 1037076-0001 Revision B

If All files are up-to-date appears in the field, the HN7000S terminal was successfully registered for service and its software is current.If All files are up-to-date does not appear in the field, wait several minutes because the HN7000S terminal may still be downloading its software from the NOC. If the message does not appear after several minutes, follow these steps to power cycle the HN7000S terminal:

a. Unplug the power supply’s AC power cord from the surge protector or other power source.

b. Wait 10 sec.c. Plug the power supply’s AC power cord back into the

surge protector or other power source.d. Wait 15 min and observe the message in the Software

Download Status field on the System Status page.

If All files are up-to-date still does not appear in the field, refer to Obtaining help during the upgrade on page 1 for instructions explaining how to contact technical support for assistance.

Accessing myHughesNet.com

You may now access the internet, including the Hughes home page at myHughesNet.com, a feature-rich portal that contains a variety of interactive tools. Users can check online usage, test satellite speed, manage passwords, check their account and service plan information, and more.

1. Type www.myHughesNet.com.2. Press ENTER. The HughesNet Welcome page appears

(Figure 39).3. If you already have myHughesNet.com account, click Please

Login. If you don’t, click Please Join. Figure 39.


40

Figure 39: My HughesNet welcome page


Downloading the LCCU The Lan Client Configuration Utility (LCCU) is a tool available to users who have access to the myHughesNet portal. The utility optimizes the web browser on a Windows PC. Once installed, the utility improves browsing speed. Download the utility and its user guide from myHughesNet.com. If you have multiple PCs connected to a LAN, you must install the utility on each PC.

Downloading the HN7000S user guide

The Remote Terminal User Guide Models: HN7000S, HN7700S (1037073-0001) contains safety information and detailed information about your HN7000S terminal. The user guide is available for download on myHughesNet.com. Thoroughly review the user guide after downloading it.

Follow these steps to download the user guide:


2. Type www.myHughesNet.com.3. Press ENTER.4. Log on to myHughesNet.com.5. Click Downloads in the Resources column on the Help

Center tab.6. Locate the user guide and download it.

Printing the System Information page

Every HN7000S terminal has a web interface known as the System Control Center. The System Control Center’s System Information page contains important HN7000S terminal information. Follow the steps below to print a hard copy of the System Information page. The print out is useful if you are unable to access the System Control Center and you need to contact technical support for assistance.


2. Type www.systemcontrolcenter.com.3. Press ENTER.

CAUTION• Only install the most current version of the LCCU on

your computer(s). Remove older versions of the LCCU from your computer(s).

• Using older versions of the LCCU may degrade system performance and/or adversely affect your browser’s settings.


42

4. Click the System Info indicator on the System Control Center home page shown in Figure 40.

Figure 40: Accessing the system information page


5. Use your browser’s print function or click on the printer icon on the page to print the page. See Figure 41.

Figure 41: Printing the system information page


44

Creating a shortcut to the System Control Center

Follow these steps to create a shortcut to the System Control Center if there is not one on your desktop:

1. Place your cursor on the computer desktop.2. Right-click and select New→Shortcut as shown in Figure 42.

3. Type 192.168.0.1 in the field on the Create Shortcut window as shown in Figure 43.

4. Click Next.

Figure 42: Creating a shortcut to the System Control Center

Figure 43: Entering the System Control Center URL in the Create Shortcut window


5. Type System Control Center in the field on the Select a Title for the Program window as shown in Figure 44.

6. Click Finish to save the shortcut to your desktop.

Reconfiguring your network

At this time, if you have a network you must reconfigure it. You may insert a router or hub between the first computer and the HN7000S. Refer to your system’s documentation for instructions on reconfiguring the network and checking its connectivity to the Internet. Refer to Appendix A for information related to network addresses.

Figure 44: Entering the name of the shortcut

Note: You can also add the System Control Center to your browser’s Favorites or Bookmark list; refer to your browser’s documentation for instructions.

Note: If you configure your network IP address manually you must ensure there are no IP address conflicts.


46

Appendix A

Configuring Windows network settings manually for static IP address

If your service plan provides you with a public IP address but does not enable DHCP, or if DHCP is enabled on your HN7000S but does not seem to be working, you must configure your Windows TCP/IP settings manually or you will not be able to access the Internet.

The instructions for configuring a Windows 98SE, ME, 2000, or XP system with a static IP address vary slightly. Find the appropriate instructions for your system and follow them.

Remember the values in the screen captures are only examples.

You manually enter the following information to configure your Windows operating system’s settings:

• IP Address. You need a unique, valid IP address for the computer connected to the HN7000S. If you later connect a network to the HN7000S, be sure that none of the computers’ addresses conflict with the address assigned any other computer in the network. You can obtain the entire range of available addresses for use with your HN7000S from the Frequently Asked Questions section of the System Control Center.

• IP Address Subnet Mask. This is the subnet mask assigned to your terminal. It is available on the System Information page of the System Control Center in the LAN1 Subnet Mask field. You would also have written this on the Quick Start Guide during registration (where it would have appeared in the Terminal Subnet Mask field).

• Default Gateway. This is the IP address of the HN7000S and is available on the System Information page of the System Control Center in the LAN1 IP Address field. You would have also written this on the Quick Start Guide at the end of registration.

Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision B 47

48

Accessing the System Control Center for addressing information

Access the System Control Center for addressing information using the instructions below.


2. Type www.systemcontrolcenter.com in the browser’s address or location field.

3. Press ENTER. The System Control Center home page appears. See Figure 45.

4. Click the System Info indicator. The System Information page appears. See Figure 46.

5. Locate the LAN1 IP Address and LAN1 Subnet Mask fields on the System Information page. Record those numbers.

6. Click Help Topics, and then click Frequently Asked Questions. Click on the question How do I configure IP addresses on my computer?

7. In the answer that appears, click on Click here. The first line of the list provides the range of appropriate IP addresses you can use. Record them. The rest of the list is not relevant to the instructions in this appendix.

Figure 45: Accessing the System Control Center

Appendix A • Configuring Windows network settings manually for static IP address 1037076-0001 Revision B

Windows 98SE or Me 1. Select Start→ Settings→ Control Panel. 2. Select Network. The Network configuration dialog box opens

to the Configuration tab. See Figure 47.3. Select the TCP/IP protocol bound to the NIC connected to the

remote terminal and select Properties. In Figure 47 it is TCP/IP -> Intel (R) Pro/100VE Network Connection. Your system may display different NIC information. The TCP/IP Properties box opens to the IP Address tab. See Figure 48.

Figure 46: System Information page


50

Figure 47: Network dialog with Configuration tab



4. Select Specify an IP Address. In the IP Address field, enter an address from the range of available IP addresses listed in the FAQs in the System Control Center.

5. In the Subnet Mask field, enter the address from the LAN1 Subnet Mask.

6. Select the Gateway tab. Enter the LAN1 IP Address in the New Gateway field. See Figure 49.

7. Select Add. 8. Select the DNS Configuration tab, and verify the following

settings:a. Make sure Enable DNS is selected.b. The Domain Name should be direcpc.com.c. Under DNS Server Search Order, you should see 66.82.4.8. If you do not, type it in the box and select Add. This is your primary DNS server.

d. For your secondary DNS server, add 66.82.4.12.e. Delete all other DNS addresses.

9. Select OK when finished to close the TCP/IP Properties box.10. Select OK again to close the Network dialog box.11. Select Yes in the window that appears to restart the computer.

Figure 49: Entering the terminal’s IP address


52

Windows 2000 1. Select Start→ Settings→ Control Panel.2. Select the Network and Dialup Connections icon. See

Figure 50.

3. Right-click on the Local Area Connection that connects to the terminal and select Properties. See Figure 51.


Figure 51: Local Area Connections


4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it.

5. Select Internet Protocol (TCP/IP) being careful not to uncheck it, and then select Properties. See Figure 52.

6. In the General tab, select Use the following IP address. Enter an appropriate IP Address from the range of available IP addresses listed in the FAQs in the System Control Center.

7. In the Subnet Mask field, enter the address from the LAN1 Subnet Mask.

8. In the Default Gateway field, enter the LAN1 IP Address.



54

9. Enter 66.82.4.8 in the Preferred DNS server field. Enter 66.82.4.12 in the Alternate DNS server field. See Figure 53.

10. Select OK to save and close Internet Protocol (TCP/IP) Properties.

11. Select Close again to save and close Local Area Connection Properties.

12. Reboot the PC if necessary.



Windows XP 1. Open the Control Panel by selecting Start→Settings→Control Panel and double-click the Network and Dial-up Connections icon. See Figure 54.

2. A list of Network adapters appears. A Local Area Connection icon must be listed under LAN or High-Speed Internet. If not, the network is not installed correctly.

3. Right-click on the Local Area Connection icon that represents the Network adapter that connects the computer to the terminal and select Properties. See Figure 55.

Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections.


Note: If the Local Area Connection icon appears with a red X then check your connections. The red X must not be present in order to successfully configure your operating system’s settings.


56

4. Ensure the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it.

5. Select Internet Protocol (TCP/IP) and select Properties being careful not to uncheck the check box. See Figure 56.

Figure 55: Local Area Connections



6. In the General tab, select Use the following IP address. In the IP Address field, enter an appropriate IP address from the range of available IP addresses listed in the System Control Center. In the Subnet Mask field, enter the LAN1 Subnet Mask. In the Default Gateway field, enter the LAN1 IP Address. Enter 66.82.4.8 in the Preferred DNS server field. Enter 66.82.4.12 in the Alternate DNS field. See Figure 57.


Restart the computer even if Windows does not prompt you to do so. This ensures the network settings are automatically reset.

Figure 57: Entering the preferred DNS server address


58

Appendix B

Conformance with standards and directives

The HN7000S remote terminal has been certified to conform to the standards shown in Table 1. Additional information follows the table..

Safety – operating conditions for Canada

In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to the HN7000S remote terminal used in Canada:

The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction.

Before installing the equipment, users should make sure they are permitted to connect to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord).

Table 1: HN7000S standards compliance

Category Standard

Safety UL60950-1 for the United States

CAN/CSA-C22.2 No. 60950-1 for Canada(see additional information below)

EN60950-1 for the European Union

Electromagnetic Interference (EMI)

FCC Part 15 for the United States(see additional information below)

ICES-003 for Canada

Electromagnetic Compatablity (EMC)

EN301-489-12 for the European Union

Telecommunications TIA IPoS(see additional information below)

Appendix B • Conformance with standards and directives 1037076-0001 Revision B 59

60

The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Electromagnetic compatibility (EMI)

This product conforms to EMI standards of the U.S. FCC, Canadian CSA, and European Union (EU), as detailed in the following sections. The installation and maintenance procedures in the installation and configuration guide must be followed to ensure compliance with these standards.

FCC Part 15 Standards to which Conformity is declared: FCC Part 15

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.

CAUTION

This is a class B product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Appendix B • Conformance with standards and directives 1037076-0001 Revision B

Responsible Party’s name: Hughes Network Systems, LLC

Address: 11717 Exploration Lane, Germantown, MD 20876

Telephone: 1-866-347-3292

Trade Name: HUGHES

Type of Equipment: Two-Way Hughes System

Model Number:

HN7000S (1500097-xxxx and 1036599-xxxx)

The Two-Way Hughes System (HN7000S) complies with the Canadian ICES-003, Class B standard.

Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.

R&TTE (EU) This product falls within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive.

Telecommunications standards

This section explains compliance with the IP over Satellite standard (IPoS).

IPoS The Hughes HN System is compliant with the IP over Satellite standard (IPoS) ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006.

Figure 58: IPoS symbol

Appendix B • Conformance with standards and directives 1037076-0001 Revision B 61

62

Repairs in the United States If trouble is experienced with the Two-Way Hughes System equipment, for repair or warranty information, contact your service provider.

If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved.

Hughes must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your remote termnal. Return it to Hughes.

No repairs can be made by customers. All repairs must be done by Hughes Authorized Service Centers (ASCs). This equipment cannot be used on public coin service provided by the Telephone Company. Connection to Party Line Service is subject to state tariffs. Contact the state public utility commission, public service commission or corporate commission for information.

Canada – equipment attachment limitations

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement Documents. The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should make sure they are permitted to connect to the facilities of the local Telecommunications Company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations.

Note: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Appendix B • Conformance with standards and directives 1037076-0001 Revision B

Acronyms and abbreviations

A

AC – Alternating current

ASC – Authorized Service Center

D

DC – Direct current

DHCP – Dynamic host control protocol

E

EU – European Union

I

ICS – Internet connection sharing

IP – Internet protocol

IPoS – IP over Satellite standard

IRU – Indoor receive unit

ITU – Indoor transmit unit

L

LAN – Local area network

LCCU – LAN Client Configuration Utility

LED – Light emitting diode

M

MAC – Media access control

N

NIC – Network interface card

NOC – Network Operations Center

P

PC – Personal computer

PIN – Personal identification number

R

R&TTE – Radio Equipment and Telecommunications Terminal Equipment

S

SAN – Site account number

SAT – Satellite

T

TCP – Transmission control protocol

V

VAR – Value-added retail

VPN – Virtual private network

• Acronyms and abbreviations 1037076-0001 Revision B 63

64
• Acronyms and abbreviations 1037076-0001 Revision B

Index

C

Cables, connecting 25Completing the upgrade 37

confirming the HN7000S software is current 37

creating shortcut to the System Control Center 44

downloading the LCCU 41downloading the terminal user guide 41printing the System Information page 41registering with myHughesNet 39

Connection testing 26

D

DHCP 15Downloading the HN7000S User Guide 41DW4000 4

uninstalling 4disconnecting the IRU and ITU 6removing ICS software 4

DW6000 or DW7000 8uninstalling 8

Dynamic host control protocol. See DHCP

E

Electromagnetic compatibility 60

F

FCC Part 15 60

H

HN7000Sattaching to the pedestal base 11installing 11

configuring computer to support DHCP 15

connecting cables to 25disabling web browser proxy settings 12registering terminal for service 29testing connection between computer and

terminal 26system requirements 1upgrade kit 3

I

IP settings 15IPoS 61

L

LAN client configuration utility. See LCCULCCU 41

M

myHughesNet 39

N

Network, reconfiguring 45

• Index 1037076-0001 Revision B 65

66

P

Pedestal base 11installing 11removing 11

Ping 28Ping test 27

troubleshooting a failed test 29Proxy settings, disabling 12

R

Registering HN7000S for service 29Registration ID 30Repairs

Canada 60United States 62

S

Safety standards, Canada 59SAN 33Site account number. See SANStandards, conformity

electromagnetic compatibility 60telecommunications 61

System Control Center 29accessing 29creating a shortcut to 44System Information page 41

System Information page 41

T

TCP settings 15Technical support information 1Telecommunications standards 61Testing connection between computer and HN7000S 26

U

Upgrade kit 3User guide 41

• Index 1037076-0001 Revision B