Holyoake Annual Report 2009-10

Our Mission ....................................................................................... 1

President’s Annual Report .................................................................. 2

Chief Executive Officer’s Annual Report............................................... 4

Holyoake Organisational Chart ........................................................... 6

Our Staff ............................................................................................. 7

Holyoake’s History .............................................................................. 8

Holyoake Programs and Services ........................................................ 9

Holyoake Board 2009-10 ................................................................... 14

Holyoake Staff 2009-10 ..................................................................... 14

Financial Accounts to 30 June 2010 ................................................... 15

Appreciation & Support Letters ........................................................ 19

To provide a specialised service for individuals,

families and communities seeking

assistance to manage challenges

associated with alcohol,

drugs and other addictive behaviours.

Our Mission

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President’s Report

It is with great pleasure that I present my first Holyoake Tasmania Presidents report to Holyoake members, funding providers and the general community. The Board formally approved a new three year Strategic Plan for Holyoake in September 2010, which plans for a better alignment of our services with the objectives of funding providers.

The Plan also refers to:

Independent reviews of programs

Collaborative partnerships with other providers

Expansion of services around Tasmania

Holyoake Board Sub-Committees

Achieving accreditation by undertaking an organisational wide survey

Development of a Holyoake Prospectus to expand on funding opportunities

Development of marketing strategies Having held other positions on the Holyoake Board in past years, I have seen Holyoake improve on its previous performance and this year was no exception. Since 2008, Holyoake programs have shown significant growth in client numbers:

Initial interviews have increased by 68%

Individual counselling sessions have increased by 67%

Group attendees have increased by 71% Both the State and Commonwealth Governments have provided vital support to our programs through funding and general support.

0

200

400

600

800

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INITIALInterviews

INDIVIDUALsessions

GROUPAttendees

Clie

nt

Nu

mb

ers

Growth in Holyoake Clients 2008 -10

2007/08

2009/10

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Other very important supporters of Holyoake Programs are:

Syme Bequest (J.Boag & Son)

Tasmanian Community Fund

Tasmanian Early Years Foundation

Department of Health and Ageing

Department of Health and Human Services

Commonwealth Bank

Community Services Levy

Trust Company Philanthropic Society

Rotary Club of Howrah

Ms Julia Farrell

RACT

Centrelink Staff

North Hobart Rotary Sarah Charlton the Holyoake CEO has been a pillar of strength in charge of the troops and has led from the front. Sarah has continued to provide enthusiasm and well tuned managerial skills to the organisation over the year, with the objective that Holyoake will receive accreditation by undertaking an organisational wide review with the dedicated and valued input of Janine O’Neill. All the counselling staff at Holyoake have shown absolute dedication to the cause, working tirelessly to ensure they keep up with the increasing demands of Holyoake Services in the community. Lorraine Read has provided very good administrative support to not only the organisation but the Board in the areas of financial management, program reporting, and OHS responsibilities. External support is provided by Rendell Ridge our auditor who also has to be thanked. Finally to the Board I say thank you for your magnificent effort this year, getting through budgetary challenges and the development of a new strategic plan. Thank you

Andrea Ramondino President

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Chief Executive Officer’s Report

Holyoake continued to experience substantial business growth during the 2009-10 fiscal year, with the expansion of existing services and the development of new and innovative programs.

Marketing

Once again marketing was a principal focus within the strategic plan. The media campaign comprised primarily of television, bus and radio advertising, which proved to be an effective combination, as demonstrated

in the pre and post marketing survey:

42%

75%

58%

25%

0%

10%

20%

30%

40%

50%

60%

70%

80%

June 2008 October 2009

Yes

No

Do you know anything about Holyoake and its programs?

36%

6% 45%

11%

5% 1% 1%

5%

Which advertising medium have you

observed?

Buses

Pamphlets

TV

Posters

Radio

Bags

Wrist Bands

Paper

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A comparison of Key Performance Indicators across the 2007 – 2010 financial years demonstrates the success of this multidimensional campaign, and the resultant proliferation of service delivery:

Successes A successful funding application to Tasmanian Early Years Foundation enabled the introduction of the PlayTalk Program in April 2010. PlayTalk is designed to strengthen the child/adult relationship where alcohol / drug misuse has impacted on the family. The program caters for children 6 years and under and their primary caregiver, and explores ways to relate and communicate using art and play. The program is delivered in a 1:1 setting, and also in groups. The ever-popular Drumbeat Program continues to attract enormous interest from increasingly diverse community groups. The program has been delivered in numerous public and private schools, to migrant groups and young mothers seeking employment. Staff received additional Drumbeat training in January, and we now have a full complement of qualified instructors. The Holyoake (Prison) Program is designed to support people with a history of alcohol or drug issues who are preparing for release from prison. Commenced as a pilot project in the women’s section at Risdon Prison in November 2008, the highly successful program is now also delivered in the men’s maximum security section on a group and 1:1 basis. Bill Parsell delivered a captivating presentation on the Prison Program at the National Reintegration Puzzle Conference in Hobart in June 2010.

Challenges Securing sufficient long term funding for the Gottawanna Program has proven a significant challenge. Holyoake is grateful to the Department of Health and Human Services for supporting this crucial service over the past 6 months.

Quality Holyoake has invested much time and effort in the journey towards Quality Improvement Council Accreditation, which was completed in November 2010. This process requires the demonstration of continuous quality improvements embedded within the organisation in the form of systems in which an agreed policy or practice is established, known, implemented, evaluated and redesigned as required.

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400

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1400

2007/08 2008/09 2009/10

INITIAL Interviews

INDIVIDUAL sessions

GROUP Attendees

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Many of Holyoake’s organisational systems now underpin the timely identification and referral and holistic support of co-morbid clients. Holyoake has developed meaningful and collaborative relationships with many inter and intra sectoral organisations which supports this process.

Thanks As Holyoake has experienced another year of change and innovation, staff have supported the emergence of new ideas, challenges and programs with enthusiasm and vigour. It is a pleasure to work with a talented and committed team of experts such as ours. Holyoake’s Board of Governance continues to provide leadership, guidance and support to the organisation, and the effort of this voluntary group is greatly appreciated.

Sarah Charlton Chief Executive Officer

Board of Governance

Chief Executive Officer

Business / Finance Manager Capacity Building Coordinator

Administration Assistant

Housekeeping

Get Real

Counsellors

Relationships

in Focus /

Parent

Counsellors

Gottawanna /

Prison

Counsellors

PlayTalk

Counsellors Drumbeat

Counsellors

Organisational Chart October 2010

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Our Staff

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History

Holyoake was established in Western Australia in 1975, when a small group of alcohol and drug

dependent people identified a lack of services available to individuals and their families affected

by addictive behaviours. They initially formed a support group, which over time developed into a

highly specialised service providing a wide range of programs.

Although the Perth, WA centre remains the major location, Holyoake now operates in Tasmania, NSW, Northern Territory, South Australia and Queensland. Holyoake commenced operations in 1988, and currently operates from 127 Davey St, Hobart.

About Us Holyoake provides a specialised service for individuals, families and communities affected by their own or another’s addictive behaviour. Holyoake delivers a diverse range of programs for people of all ages and circumstances. The programs present participants with information relating to addictive behaviours, why they develop and their effects on the individual and the family. The programs offer alternative ways of coping with the often traumatic situations that families find themselves in. Holyoake acts from the philosophy of acceptance, empowerment and validation of the individual. Assisting participants to be self-responsible is the foundation of Holyoake's approach. Holyoake is a non-profit community based organisation and is not affiliated with any religious, political or commercial organisation. Holyoake is an incorporated body, and was incorporated on 17 April 1989 under the State's Associations Incorporation Act 1964. Holyoake is recognised as an ‘Income Tax Exempt Charitable Entity’ and is endorsed as a ‘Deductible Gift Recipient’ by the Australian Taxation Office.

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HOLYOAKE PROGRAMS Holyoake provides individual counselling and group-based programs to adults, adolescents and children experiencing issues associated with their own or another person’s alcohol, drug, gambling or other addictive behaviour. Programs presently being delivered are:

Relationships In Focus Program

The Relationships in Focus Program is designed for spouses, partners, family members and friends of someone who is misusing alcohol, other drugs, gambling or engaging in any other behaviour that may be obsessive and destructive. Harmful behaviours of this nature often result in family and relationship conflict, domestic violence or child abuse. As a result, the partner or close significant other, often experiences high levels of anxiety, depression, anger, physical health problems and at times a feeling that their life is out of control. Research conducted on the effectiveness of the ‘Relationships in Focus’ Program revealed that clients who completed the program reported a significant improvement in their emotional and physical wellbeing. Clients reported a significant reduction in their feelings of anxiety and depression, an improvement in their relationships and a reduction in family conflict. The research also found that in 63% of cases there was a change in the using behaviour of the other person as a result of the partner or family member's empowerment through their participation in the ‘Relationships in Focus’ Program. Clients reported that their partners had reduced, ceased or sought help for their alcohol or other drug misuse. The aims of the program are:

To help participants gain information and awareness about how the misuse of a substance affects not only the user but also other people around them.

To assist participants in gaining skills and strategies that will assist them with self-care and safety. The program provides strategies to effectively deal with substance use related problems.

To encourage this process Holyoake provides an instructive and supportive environment where participants are able to experience being accepted, listened to and understood. The program is funded by Department of Health and Human Services and supported by the Syme Bequest (administered by J Boag & Son Brewing Ltd).

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Get-Real - Youth Program

The Get-Real Youth Program is designed for 12 – 25 year olds who are experiencing difficulties related to their own or another person’s use of alcohol or other drugs. The program is primarily a diversionary one for young people referred from Youth Justice, Tasmania Police, Probation Officers, Department of Education and other services. Self or parent referrals are also accepted. The philosophy of the Get-Real Youth Program is one of harm reduction. It

aims to increase awareness of the health risks and other negative consequences associated with substance misuse. With Youth Justice referrals, a major focus is on the correlation between drug/alcohol use and offending behaviour. This program has been continually funded by the Department of Health and Ageing.

Gottawanna Program

The Gottawanna Program addresses specific issues for adults who are seeking help for their alcohol or drug misuse, gambling or other addictive behaviour. Common problems may include anger, violence, stress, family and personal relationship breakdowns, legal issues (eg: drink-driving, possession of illicit substances, domestic violence) and/or health issues. The program offers a supportive, non-judgmental environment where participants begin to understand when, why and how their problematic behaviour developed.

The program is designed to help participants recognise and accept their responsibilities, explore the range of choices available to them and increase their skills to manage life more effectively.

The program is funded until December 2010 by the Department of Health and Human Services.

Parent Program

The Parent Program offers support for parents who may experience feelings of stress, frustration and grief when attempting to effectively deal with their adolescent’s drug or alcohol use. The aims of the program are to:

Strengthen the relationship between the parent and child

Increase effective coping strategies

Decrease psychological stress

Increase skills in self care and self management

Increase their ability to manage the impact of alcohol or drug use

Increase their understanding of alcohol or drug use

Recognise the effects of alcohol or drug use on the family dynamics

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Parents completing the Parent Services program reported positive changes to their well-being, family relationships, coping styles and problematic lifestyle behaviours. In addition, their son's/daughter's alcohol/drug use stopped or reduced; regardless of them not seeking help.

Young Peoples Program The Young People’s Program is for young people aged between 5-12 who are experiencing problems with a parent’s or other family member’s alcohol or drug misuse. The program assists children to: •Understand their feelings •Understand family dynamics •Identify the things they can and can’t change •Develop age appropriate communication skills •Feel less responsible and isolated •Develop age appropriate self protection skills

Illicit Drug Diversion Initiative The Illicit Drug Diversion Initiative service provides assessment, brief intervention and treatment for adults diverted through alternative sentencing options. The program includes drug information, relationships, decision-making, stress and anger, self-esteem, substance use, reduction and relapse prevention. Clients are referred by Tasmania Police for 2nd and 3rd cannabis

offences and other illicit drug offences where applicable. This Program is funded through the Department of Health & Human Services.

Drumbeat Program Holyoake’s Drumbeat Program targets a range of recognised risk factors that act to increase the likelihood of young people suffering from a range of detrimental health and social outcomes including drug and alcohol misuse, mental health disorders and criminal activity. The program has been successfully used to engage young people who find themselves socially isolated within the school system and the general community. The program is designed to reach those young people for whom cognitive based interventions are failing.

The Drumbeat program is currently being delivered in a number of schools, and is funded by:

Commonwealth Bank

Community Support Levy (Department of Health & Human Services).

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Prison Program The Prison Program is based on the successful Holyoake Gottawanna Program. This program offers a holistic approach for prisoners with a history of alcohol and drug misuse who are preparing for release from prison. The program assists with community re-integration by providing support to both the prisoner and their family across the transition from prison to emancipation. This program is partially funded by the Tasmanian Community Fund.

Outreach Programs & Services In 2009/2010 Holyoake delivered programs in a number of outreach locations:

Bridgewater

Chigwell

Clarendon Vale

Gagebrook

Geeveston

Glenorchy

Huonville

Kingston

New Norfolk

Risdon Vale

Rokeby

Sorell

Woodbridge

PlayTalk Program

The Play Talk Program is targeted at children up to the age of 6, who are experiencing, or may be at future risk of problems associated with their own, a parent’s or other family member’s alcohol or drug misuse. This early intervention program uses a theoretical model that therapeutically engages the power of play to help prevent or resolve psychosocial challenges and achieve optimal growth and development.

The program objectives are for the child to:

Understand their own feelings better

Be able to express their feelings more appropriately

Be more able to tell parents what they need, what is worrying them

Reduce their problem behaviours

Feel more secure and trust their parents more

Have a more healthy self-esteem and self-confidence

Develop skills and coping strategies to reduce the likelihood of substance misuse in the future.

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Play Talk uses various mediums such as - computer play, art theraplay, sand theraplay and drama theraplay, enabling children to express themselves in an age appropriate manner. PlayTalk is suitable for parents and primary caregivers with children aged 6 and under. The PlayTalk Program is funded by the Tasmanian Early Years Foundation.

PlayTalk Computer Holyoake was successful in obtaining funding from the Department of Health and Human Services through the Community Support Levy Charitable Organisations Grant Program to purchase a dedicated PlayTalk computer complete with a children’s program called ‘Comic Life’. Computerplay therapy is part of Holyoake’s PlayTalk therapy program whereby the use of a laptop is used to store images/photos of what the child/parent has created. These images/photos can then be manipulated in various ways to create face changing and captions can be added ending up with a storyboard. Children have the ability to tell their own story using pictures and captions in a comical way about what’s happening at home. The program allows children to express themselves in an age appropriate manner, manipulate photos they have taken of themselves or family members and tell their own story using pictures and captions in a comical way.

Hand Painting Sand Play

Finger Puppets

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Members of the Holyoake Board appointed at the previous AGM: President & Public Officer: Andrea Ramondino Vice President: Mark Jessop Treasurer: Tim Moroney Vice Treasurer: Malcolm Portwin Secretary: Michael Dixon Board Members: Iain Mont- gomery Paulette Muskett

Holyoake Staff Members during 2009 -2010: Chief Executive Officer: Sarah Charlton Finance & Administration Manager: Lorraine Read Tasmanian Adolescent Program Claudia Knight Jonathan Pare

Relationships in Focus Program Judy Tyberek Tanya Stephenson Debra Watkins Wajan Hale Gottawanna Program: Bill Parsell Prison Program: Bill Parsell Drumbeat Program: Mwase Makalani PlayTalk Program: Claudia Knight Capacity Building Project: Janine O’Neill Administrative Assistant: Monika Kasiniak

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Auditor’s Report Prepared by Rendell W Ridge

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Statement of

Financial Position as at 30 June 2010

Profit & Loss Income 2010 2009 2008

Activities Income $11,307 $8,153 $11,042

Capacity Building $150,045 $142,835 Conference Subsidy

$214

Donations $3,317 $74,831 $13,192

Drumbeat $55,804 Focus Income $142,448 $137,897 $133,491

Fundraising Income $1,218 $170 $20

General Outreach DHA

$39,964 $40,000

Get Real Income $172,172 $185,275 $70,594

Gottawanna Income $53,055

$95,329

Gottawanna Outreach $27,273 Governance Development

$1,000

IDDI Income $13,138 $13,138 $13,138

Interest ATO

$8 Interest on Cash Manag't Acc $5,256 $8,832 $3,074

Interest on Cheque Account $73 $218 $288

Interest on Syme Bequest Trust $14,842 $14,890 Membership Income $95 $90 $323

Miscellaneous Income

$25,000

Mission Partnership DHA

$15,000 $15,000

Outreach Triabunna

$13,000

PlayTalk Income $5,097 Prison - TCF $61,140 $23,184

Profit on Sale

$4,151 Sundry Income

$7,020

TCF Building Grant

$29,723

Training & Seminar Income

$2,600

Total Income $716,280 $675,655 $467,027

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Profit & Loss Expenses 2010 2009 2008 Advertising $32,504 $48,984 $4,505

Bank Charges $522 $455 $1,231

Books & Equipment $2,106 $6,334 $929

Computers & Software $1,978 $3,536 $1,671

Depreciation Expense $22,675 $15,971 $9,118

Dues & Subscriptions $1,786 $1,046 $1,778

Electricity $4,323 $4,248 $3,463

Employee Entitlements -$6,683 $9,952 -$11,752

Entertainment Expenses $4,085 $2,149 Facilitator's Expenses $761 $2,812 $2,634

FBT $3,130 $5,575 Fines $242 $235 Fundraising Expenses $573

Governance Development $3,039

$3,840

Insurance $8,517 $12,010 $11,929

Legal & Accounting $812 $2,470 $910

Licence - Holyoake WA $5,000 Loss on Disposal

$1,097

Mobile Phone $2,336 $2,139 $251

Office Supplies $10,398 $8,073 $2,355

Other Employer Expenses $309 $1,092 $8,320

Petty Cash Expenditure $5,603 $5,129 $3,990

Photocopying $1,175 $913 $559

Postage $156 $544 Program Evaluation

$5,000

Property Taxes $3,612 $4,249 $4,045

Quality Management Services $5,652 $7,661 Rent $23,136 $25,450 $14,040

Repairs & Maintenance $10,972 $2,286 $32,392

Security Services $1,395 $2,182 $772

Staff Training & Seminars $36,463 $20,646 $5,036

Subaru Lease Payments $4,213 $11,345 Superannuation $38,857 $34,014 $26,511

Telephone $6,423 $10,291 $6,677

Vehicles & Maintenance $10,794 $8,878 $3,547

Wages & Salaries $442,674 $396,083 $293,580

Water $1,268 Workers' Compensation $7,688 $9,605 $5,710

Total Expenses $698,493 $672,470 $438,040

Operating Profit $17,787 $3,185 $28,987

Net Surplus / (Deficit) $17,787 $3,185 $28,987

Statement of Financial Position as at 30 June 2010

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Statement of

Financial Position as at 30 June 2010

Balance Sheet Assets 2010 2009 2008 Current Assets

Cheque Account $57,773 $120,827 $49,736 Cash Management Account $104,433 $184,207 $95,435 Syme Bequest Trust Account $175,000 $350,935

Syme Transaction Account $1,752

Funding Debtor

$7,996 $29,723

Sundry Debtor $2,820 $5,918

Investments

Shares $173,051

Total Current Assets $514,829 $669,883 $174,894

Non-Current Assets

Motor Vehicles at Cost $69,260 $69,260 $30,677 Motor Vehicles Accum Dep -$12,111 -$3,453 -$10,862 Course Videos at cost $17,130 $17,130 $17,130 Course Videos Accum Dep -$11,360 -$10,535 -$9,710 Plant & Equipment at Cost $82,777 $46,368 $45,895 Plant & Eq Acc Depreciation -$37,678 -$24,486 -$29,322

Total Non-Current Assets $108,019 $21,882 $43,808

Total Assets $622,848 $691,766 $218,702

Liabilities Current Liabilities Trade Creditors

$7,020 Total GST Liabilities -$2,312 $13,701 $9,761 FBT Payable $8,705 $5,575

Payroll Liabilities $5,440 $6,742 $5,633 Provision for Annual Leave $11,055 $17,738 $7,787 Grants received In Advance $90,560 $228,800 $50,074

Total Current Liabilities $113,449 $272,556 $80,275

Long-Term Liabilities Syme Bequest Trust $350,000 $350,000

Total Long-Term Liabilities $350,000 $350,000

Total Liabilities $463,449 $622,556 $80,275

Net Assets $159,399 $141,612 $138,427

Equity Retained Earnings $141,612 $138,427 $109,440

Current Year Surplus/Deficit $17,787 $3,185 $28,987

Total Equity $159,399 $141,612 $138,427

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Letter of appreciation

from two participants

from the Women’s

Prison Program

Support letter from Director of Prisons

Holyoake Tasmania 127 Davey Street, Hobart TAS 7000 W www.holyoake.com.au

P 03 6224 1777 E admin@holyoake.com.au

F 03 6223 4176 ABN 24495893991