honey & the flies: how to make customers sticky

21
Valentine’s Day Forthwith, a marketing allegory

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Wooing customers means making yourself attractive enough to get them to come to you. In this marketing allegory, learn 15 simple laws of attraction to do just that.

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Page 1: Honey & the Flies: How to Make Customers Sticky

Valentine’s DayForthwith, a marketing allegory

Page 2: Honey & the Flies: How to Make Customers Sticky

The Laws of AttractionThey are as old as time itself.

For the sake of argument, there are 15 give or take.

Photo: Olga Zielinska

Page 3: Honey & the Flies: How to Make Customers Sticky

You catch more flies with honeyIn other words, it’s easier to get them to fly to you, rather than using all your energy to go after them.

Photo: blmurch (Flickr)

Page 4: Honey & the Flies: How to Make Customers Sticky

Start by making yourself attractive

You must first figure out what is attractive to the fly.

How?Do your research. On the

Internet. Hang around. See what they like to do. Listen to their buzzing. In this way, you will

come to understand them -- like why they fly in endless circles.

Photo: Thomas Shahan (on Flickr)

Page 5: Honey & the Flies: How to Make Customers Sticky

Create your target fly profileDocument their distinguishing characteristics. Color, wing size, favorite haunts, the flowers and bees they prefer to make their

honey, and of course, the number of hairs on each leg.

Page 6: Honey & the Flies: How to Make Customers Sticky

Be memorableKnowing the flies will help you relate to them. They will feel

understood, and they will see you can solve their problem.

This emotion creates memory. It’s good to be the one they

remember the next time they get a honey craving.

Page 7: Honey & the Flies: How to Make Customers Sticky

Focus your energies on the flies you wantDon’t go after every fly. Some may want more honey

than they are worth.

Page 8: Honey & the Flies: How to Make Customers Sticky

You cannot be attractive to every flyThat’s just the way it is. If you were,

there wouldn’t be any honey left for anyone else.

Photo: Noro

Page 9: Honey & the Flies: How to Make Customers Sticky

Do not smear yourself with honeyThat’s cheating. You will be attractive for what you are not. Most

flies will see through your disguise. This is not sustainable.

Photo: blmurch (Flickr)

Page 10: Honey & the Flies: How to Make Customers Sticky

Don’t just offer regular old honeyDesign your honey for the flies you want to attract.

Make it so delicious they’ll want to share it with their swarm.

Page 11: Honey & the Flies: How to Make Customers Sticky

Be different in a way the flies care aboutThe flies will be attracted to

what makes your honey special. Explain your process for making

honey, and how it makes their lives better, easier, faster

or cheaper.

Page 12: Honey & the Flies: How to Make Customers Sticky

Take creative risksRemember what makes you

different is you and the honey you create. Only you can be you. Be confident in that. Dare to be

different.

Page 13: Honey & the Flies: How to Make Customers Sticky

Help the flies understand what’s so wonderful about your honey...

...and why it’s perfect for them. Use fly-speak that’s as distinct as your honey. Don’t use superlatives like the best, the sweetest or the

stickiest. And remember to buzz within reach of their antennae.

buzzzz

bzzzzz

bzzzz

Page 14: Honey & the Flies: How to Make Customers Sticky

Don’t underestimate the fliesThey are smarter than you might imagine and will see through false

words. Flies aren’t attracted to honey they don’t trust.

Photo: Webbaliah

Page 15: Honey & the Flies: How to Make Customers Sticky

Of course,

there are always exceptions

PT Barnum wasn’t entirely wrong when he said, “There’s a

sucker born every minute.” Although some would argue he never actually said it. But that

doesn’t mean it’s not true.P.T. Barnum, 1865-1865

Page 16: Honey & the Flies: How to Make Customers Sticky

Prove your caseUse pictures. Make comparisons. Give the flies just a little taste, so

they can’t resist wanting more. Show don’t just tell.

Photo: Navin Rajagopalan

Page 17: Honey & the Flies: How to Make Customers Sticky

Avoid FrictionDon’t put fly swatters in their

way or allow them to be distracted by zappers. Make it easy for the flies to find you.

Photo: maverick3x

Page 18: Honey & the Flies: How to Make Customers Sticky

Remove the risk of purchaseLike with a honey back guarantee.

Page 19: Honey & the Flies: How to Make Customers Sticky

Be responsiveLet them know you care. Listen to their complaints. Resolve their issues. Show them your love. Be generally helpful. Take a cue from

Zappos (get it?).

Page 20: Honey & the Flies: How to Make Customers Sticky

Attract the flies most interested in youWhich will make catching them a whole lot easier. Follow these

laws of attraction and you will become lord of the flies.

Page 21: Honey & the Flies: How to Make Customers Sticky

The EndCreated by Robbin Block

Blockbeta Marketingblockbeta.com @robbinblock

© copyright Block Media LLC 2013Trademarks and images are all owned by their respective owners.