hospitality and tourism pathway presentation
TRANSCRIPT
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Hospitality Pathway
Presented by:Brandon Schweitzer, PhD Candidate
August 18-19, 2016
Workforce Development and Lifelong Learning
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Agenda
• What is the Hospitality Industry?• Hospitality Employment Trends• Current Hospitality Pathway Courses and
Credentials• New Hospitality Pathway Courses and
Credentials• Course Information and Requirements• Hospitality Pathway
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What is the Hospitality Industry?
• Hotels• Restaurants• Conventions/Conferences• Sports Events• Airlines• Cruise Ship Companies
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Hospitality Employment Trends• Between 2014 and 2024, there is expected to be 941,200 new jobs created in the leisure and
hospitality job sector in the United States (U.S. Bureau of Labor Statistics). Holding a certification in hospitality will provide students with a competitive advantage in securing a position within the hospitality sector.
• In a 2012 interview with Amy Hyams, the Commissioner of the International Association of Continuing Education and Training, Hyams expands on how higher education institutions can take advantage of this new type of career and workforce development, how adult students benefit from the existence of stackable professional certificates (Evolllution, 2014).
• According to the World Travel & Tourism Council, the Travel and Tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs, or 10 percent of the workforce, by 2022 (World Travel & Tourism Council: Economic Impact, 2012).
• A top 10 industry in the U.S., Travel and Tourism provides one out of eight jobs, with that number increasing at an exponential rate, adding approximately 55,000 jobs per month in 2013 (US Travel Association: US Travel Answer Sheet, March 2013); (U.S. Bureau of Labor Statistics. Current Employment Statistics Highlights. August 2013. Released September 6, 2013).
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Current Hospitality Pathway Courses and Credentials
Program Credential
Guest Service - Hospitality Certified Guest Service Professional (CGSP®): American Hotel & Lodging Educational Institute (AHLEI)
Front Desk Representative Certified Front Desk Representative: American Hotel & Lodging Educational Institute (AHLEI)
Customer Service Retail Customer Service and Sales: National Retail Federation (NRF)
Leasing for Property Management
National Apartment Leasing Professional (NALP): National Apartment Association (NAA)
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Hospitality Pathway Courses and Credentials
Program CredentialGuestroom Attendant Certified Guestroom Attendant: American Hotel &
Lodging Educational Institute (AHLEI)
Hotel Property Maintenance Certified Maintenance Employee: American Hotel & Lodging Educational Institute (AHLEI)
Restaurant Server Certified Restaurant Server: American Hotel & Lodging Educational Institute (AHLEI)
ServSafe® Food Handler: National Restaurant Association (NRA)
TIPS® (Training for Intervention ProcedureS)
New
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Guest Service - Hospitality• Currently named Customer Service – Hospitality. Name change
important to demonstrate difference between retail and hospitality.
• Pre-Req: None• Additional Docs: None• Class Hours: 76 (Previously 50)• Time Outside of Class: 5-10 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes missed• Minimum Grade to Pass: 80• Certification: (AHLEI) Certified Guest Service Professional (CGSP®)
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Guest Service - Hospitality
BLS Data• DC Annual Mean Wage: $43,070• DC Hourly Mean Wage: $20.71• Annual projected growth: 10%Common Job Titles• Guest Service Agent, Service Express Agent, Front
Office Agent, Concierge, Bell Attendant, Reservations Agent, Ticket Office Agent, Flight Attendant, and others
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Guest Service – Hospitality Career Ladder
Guest Service Agent
Asst. General Mgr.
General Manager
Front Office Manager
Asst. General Mgr.
Guest Service Manager
Front Office Manager
Front Desk Supervisor
Front Office Manager
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Customer Service - Retail
• Pre-Req: None• Additional Docs: None• Class Hours: 100• Time Outside of Class: 10-15 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 3 classes
missed• Minimum Passing Grade: 80• Certification: (NRF) Customer Service and Sales
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Customer Service - Retail
BLS Data• DC Annual Mean Wage: $32,050• DC Hourly Mean Wage: $15.41• Annual projected growth: 7%Common Job Titles• Customer Service Representative, Sales Associate,
Cashier, Stockroom Attendant, Floor Associate, Clerk, Ticket Seller, Warehouse Associate, and others
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Customer Service – RetailCareer Ladder
Customer Service Representative
Advanced Customer Service Positions
Customer Service Coach
Customer Service Team Supervisor
Management
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Front Desk Representative
• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes
missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Front Desk Representative
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Front Desk Representative
BLS Data• DC Annual Mean Wage: $33,730• DC Hourly Mean Wage: $16.22• Annual projected growth: 9%Common Job Titles• Front Desk Representative, Front Desk
Supervisor, Guest Service Agent, Front Office Agent, Host/Hostess, Night Auditor, and others
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Front Desk RepresentativeCareer LadderFront Desk Representative
Asst. Front Office Manager
Front Office Manager
Front Concierge
Concierge Supervisor
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Guestroom Attendant
• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes
missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Guestroom Attendant
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Guestroom Attendant
BLS Data• DC Annual Mean Wage: $ 33,220• DC Hourly Mean Wage: $15.97 • Annual projected growth: 6%Common Job TitlesGuestroom Attendant, Housekeeper, Housekeeping Supervisor, Room Attendant, House-person, Laundry Attendant, Stateroom Attendant, and others
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Guestroom AttendantCareer Ladder
Guestroom Attendant
Floor Supervisor
Assistant Executive Housekeeper
Executive Housekeeper
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Hotel Property Maintenance
• Pre-Req: Guest Service – Hospitality• Additional Docs: None• Class Hours: 50• Time Outside of Class: 4-8 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes
missed• Minimum Passing Grade: 80• Certification: (AHLEI) Certified Maintenance Employee
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Hotel Property Maintenance
BLS Data• DC Annual Mean Wage: $45,870• DC Hourly Mean Wage: $22.05• Annual projected growth: 6%Common Job Titles• Maintenance Representative, Engineer,
Maintenance Supervisor, General Maintenance, Maintenance Technician, Chief Engineer, and others
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Hotel Property MaintenanceCareer Ladder
Admin. Asst.
Asst. Chief Engineer
Chief Engineer
Building Functions
Craft Trades
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Restaurant Server• Pre-Req: Guest Service – Hospitality• Additional Docs: None; Police Clearance preferred.• Class Hours: 60• Time Outside of Class: 6-10 hours per week• CASAS Scores: R-231 M-221• Attendance Requirements: No more than 2 classes
missed• Minimum Passing Grade: 80• Certification(s): (AHLEI) Certified Restaurant Server;
ServSafe® Food Handler; TIPS Alcohol
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Restaurant Server
BLS Data• DC Annual Mean Wage: $26,340• DC Hourly Mean Wage: $12.66• Annual projected growth: 3%Common Job Titles• Server, Banquets Server, Waiter/Waitress,
Bartender, VIP Bottle Server, Host/Hostess, Line Server, Runner, Bar Back, Line Cook, and others
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Restaurant ServerCareer Ladder
Bus Person
Waitress/Waiter
Pantry Worker
Pastry Cook
Sauce Cook
Short Order Cook
Sous-Chef
Host/Hostess
Store-Room Clerk
Assistant Steward
Liquor Store-Room Steward
Beverage Manager
Asst. Banquet Manager
Banquet Manager
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Hospitality PathwayGuest
Service - Hospitality
Front Desk Representative
Guestroom Attendant
Hotel Property Maintenance
Restaurant Server
Articulation toUDC-CC Associate Degree in
Hospitality
Position to Advance Career in
Hospitality
Customer Service -
Retail
New New
New
Leasing for Property
Management
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Thank You! Questions?