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HRM101 College of Hotel, Restaurant, and Tourism Management CHAPTER 1: INTRODUCTION Mr. Crystial Abram P. Parrilla HOSPITALITY ORGANIZATIONAL MANAGEMENT

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Page 1: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

CHAPTER 1: INTRODUCTIONMr. Crystial Abram P. Parrilla

HOSPITALITY ORGANIZATIONAL MANAGEMENT

Page 2: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Hotel industry is being now one of the top industries that accumulate much revenue and the key of its success is Hospitality management that is an academic study of the hospitality industry. It provides a focus on the management of hospitality operations such as restaurants, hotels, cruise ships, theme park, tourism destination, convention centers, country clubs and related industries.

INTRODUCTION

Page 3: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

The most important department that makes a hospitality business a success is the human resource management. By any means of operation a great human resource management can be very different between each business regardless of its status. Human resource controls the most important capital in the business which is the human capital. This makes the importance of human resource management for hotel very evident.

Page 4: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Human Resource also has other important matters to deal with such as a newly hired employee. Because employees without much orientation about the business can be a cause of change in the culture, process, system or even the relationship inside the hospitality business they are into. With this matter it is very important for the human resource department to pick the right people who are qualified to work in their respective business.

Page 5: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

These are the common factors that employer consider when assessing potential candidate.

• Attitude and Character• Communication Skills• Skills and Experience

Qualifications and Employer Assessment

Page 6: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

One of the major dealing of human resource is the retention of employees. It is one of the large problems in the hospitality industry because of so many employees do not have a career in the hospitality industry as their ending career goals. Also, human resource department is force to let go of the employees because of poor work ethics and other issues.

Page 7: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Training, Education and giving incentives to the employees are also part of the job of human resource department. From this employees causes to stay longer in the company. Having the company the desire to go to the next level of the service can cause the employees to stay in the company much longer.

Page 8: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Human resource department also link the employees to the management. They also make the workplace environment more interesting and fun for the employees. Example of these are by providing employees a team building activity, Christmas party and other activities that will be refreshing for the employees beyond their daily work routine.

Page 9: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

The importance of human resource for the hospitality business is very great. It is very important not to undermine the human resource department. Without this department the business is not the same or as pleasing to the guest and employees.

Page 10: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

In every business human capital is the hardest capital to handle for the reason that each employee has their own will. Among these employees corruption of work ethics can happen. The following are some of the issues of employees when working in the hospitality industry.

Employees Issues

1. Theft2. Sexual Harassment 3. Assault (Physical and Verbal)4. Tardiness and Absences 5. Alteration of the System6. Misconduct7. Insubordination 8. Improper Use of Company Assets

Page 11: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Different Scope Hospitality Industry

Hospitality industry had a very wide scope of business under them. As a hospitality and tourism student it is very important that you have knowledge in the different industry under its business.

Page 12: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Lodging Segment

1. Motel2. Inns3. Motels4. Pensions5. Resorts

Food & Beverages

1. Restaurant2. Catering3. Fast-food

Page 13: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Gaming and Recreation

1. Attraction2. Gaming3. Parks4. Clubs

Travel and Tourism

1. Transportation2. Travel Agencies3. Tour Operations

Page 14: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

Characteristics of Hospitality Industry• Most hospitality business is open 24/7.• Hospitality industry depends heavily on shift work• Hospitality business produce guest satisfaction which other business do not have.• Hospitality business have intangible and perishable.

Page 15: Hospitality Organizational Management: Introduction

HRM101

College of Hotel, Restaurant, and Tourism Management

References• Carino, Beltran (2013). The Hospitality Industry: An Introduction. Mindshapers Co., Inc.

Intramuros, Manila• Brown (2011). Management of Hospitality Organization. Discovery Publishing House PVT.

LTD. New Delhi, India. Image References:• http://ihmi.org.uk/web/images/hotel_pic.jpg. Retrieved June 11, 2015• https://www.liberis.co.uk/wp-content/uploads/2014/04/cover.png Retrieved June 11, 2015• http://ciitourismfest.com/fullimages/bf1f801e-71b3-4668-ab3d-156db07ea748.jpg.

Retrieved June 11, 2015• http://tinypic.com/view.php?pic=148pv07&s=8. Retrieved June 11, 2015


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