hosting effective performance conversations
DESCRIPTION
The Performance Management for LCPs Webinar PPTTRANSCRIPT
DISCLAIMER
Hosting effective performance conversations is more an art than a
technique or a technology.
One of the linguistic tools to use as you develop your own
practice!
We are used to thinking that language describes
how things are.
We have always used language
to get things done and achieve results!
promise? What is a
The action of MAKING THE REQUEST
(if it is effective),
generates the desired response and future action from others.
REQUEST + ACCEPTANCE =
PROMISE
The issues of MUTUAL UNDERSTANDING
and SHARED MEANING
are central to making effective requests.
NEGOTIATION
EXECUTION ACCEPTANCE
PREPARATION
Diagnostic Context Creation
REQUEST
NEGOTIATION
EXECUTION ACCEPTANCE
PREPARATION
Goal Setting Conditions of Satisfaction
Concerns of both sides
AG
RE
E
NEGOTIATION
EXECUTION ACCEPTANCE
PREPARATION
DECLARATION OF FULFILMENT
Performance Co-active
Conversations
NEGOTIATION
EXECUTION ACCEPTANCE
PREPARATION
DECLARATION OF SATISFACTION
Assessment Declaration of Completion
1. Apologize 2. Compensation 3. Openness to new request 4. Re-start the cycle
BREAKDOWNS
1. Not making requests 2. Living with unexpressed expectations 3. Making unclear requests 4. Not observing the mood of requesting 5. Promising even when you aren’t clear what was requested 6. Not declining requests 7. Breaking promises without taking care: undermining trust
7 REQUESTS VIRUSES!
YOU?
How are you going to improve the way you host performance conversations?
What, from what we have explored today, has trigger deep thoughts on you?
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