hosting guests

HOSTING GUESTS

H0sting is Hospitality

Derived from the Latin word hospitare meaning to “receive as a guest’’

The act of kindness in welcoming and looking after the basic needs of guests, mainly in relation to food, drink ,accommodation and entertainment.

Defining Hosting

The Hotel Industry :

Provides food, drink, accommodation and entertainment to people who are away from home.

The Hotel Industry

Celebrations Repeaters and Loyalty Guests Management Cocktails Focus Group Service Recovery Dinner Educational Tours Singles dinner Banqueting

Types of Hosting

Some examples of Celebrations; Birthdays Weddings Anniversaries Renewal of vows

Celebrations

WEDDINGS

Birthday Celebrations

Renewal of vows

Why should we host Repeaters? To enhance the relationship To promote your hotel. To secure future bookings. To gain feedback.

Repeaters Guests

Management cocktails is defined as per the following; It is a weekly event All guests are invited All Heads of Departments attend the cocktail to

interact with guests. Pass around snacks and drinks are provided. A special craft market is also organised with a

discounted price on the occasion. To ensure Visibility and interaction of

Management

Management Cocktails

Management Cocktails

What is Focus Group?A focus group is a gathering of a small group of guests with the same nationality to identify areas of concern and look for feedback. Guests are chosen randomly The Front Office Manager run the process and host

the debate. Minutes are taken and action note distributed to all

department for corrective measures and follow up. An Afternoon Tea is normally offered during the

session.

Focus Group

Focus Group

What is a Service Recovery Dinner?A service recovery dinner is offered to guest who had serious issues with the service provided by the Hotel. Personalised Menu Private Venue. Top Service The General Manager or the Resident

Manager hosting the event.

Service Recovery Dinner

Service recovery

An educational Tours is a group of professional guests who works in a tour operator to sell and promote our hotel.They normally stay for one night to experience your product.The Sales Manager will host them till the beginning until the departure from the hotel.An hotel visit is a also performed during their stay.

Educational Tours

Educational Tour

A Singles dinner is organised to regroup all in house singles to ensure that are well looked after as they are on their own.This is done on a monthly period according to hotel occupancy.A member of Management normally host the dinner.Here also feedback is gathered to improve our service.

Singles Dinner

It usually serves a purpose such as a charitable gathering, a ceremony, or a celebration, and is often preceded or followed by speeches in honour of someone.Some styles of Banqueting; End of year dinner for private companies. Group exclusivity Government Function.

Banqueting

Banqueting

Seating for Business Dining Seating arrangements are made by the host. It is

never correct for guests to shift name cards or take a seat at a table other than one to which they have been assigned. It is a host's prerogative to decide how to seat its guests.

Seating Etiquette

Who Sits Where at a Business Lunch or Dinner? When entertaining business associates in a

hotel, the head seats, at either end of the table, are taken by the host and hostess.

•At a round or square table, the head seat is wherever the host wants to sit.

•At a rectangular table, the head seats are at the ends of the table.

•The most important guests occupy the right-hand seats, with the second most important guests, if any, occupying the left-hand seats.

Seating Etiquette ( Cont)

At a business lunch or dinner where spouses are not present, guests are more likely to be seated in accordance with their importance.

•The guest of honour is seated to the right of the host, with a second guest of honour seated to the left.

•Less important guests are arranged, often according to rank, around the table.

Seating Etiquette ( Cont)

Hosting Protocol

The President His/Her ExcellencyMr/Madam President

The Prime Minister The Honourable

The Vice President His/Her Excellency/Mr/Madam Vice President

The Former Presidents Mr/Mrs…………………

The Deputy Prime Minister Honourable

The Chief Justice His/Her Lordship

The Speaker of the National Assembly

Mr.Speaker

Ministers Honourable

Leader of the Opposition Honourable

Members of the National Assembly

Honourable

The Bishop of Port Louis His Lordship Bishop of Port Louis

The Bishop of Mauritius His Lordship Bishop of Mauritius or Rt. Rev.(name), Bishop of Mauritius

Other Religious Heads Swami ji, Pandit ji (Hindu), Mawlana Saheb (Islam)

Hosting Protocol

Hosting Protocol

High Commissioners and Ambassadors

Excellency/Ambassador/High Commissioner

The Senior Puisne Judge Honourable Lord Mayor of Port Louis His/Her Lordship Mayor His/Her Worship

Before Service To know preferences on drink and food. To be aware of any allergens (Nuts, Milk,

Egg, Gluten free etc.) To get a list from chef for Veg and Non Veg. Have a good product knowledge of what is

being served. (Menu, condiments, Sauces) Good knowledge of beverages such as wine

and champagne. Briefing.

Prime Minister’s Dinner Protocol

During Service To delegate a special waiter to serve PM and Host.

Pull out and Pull in of chair during speech.

Waiter must be ready with a glass of champagne in a tray when PM finish speech.


Dinner start. First Course Adjust covers, and drinks service Second course Adjust covers, and drinks service Main Course Clear side plates and cruets, and adjust cover for dessert. Dessert Course. Order of Tea, Infusion and Coffee. Service of tea, coffee, or infusion with miniature or

cookies.End of service


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