Hotel Facilities

The ground floor plan of a standard hotel

Hotel facilities refer to a number of plants, installations, equipment and resources which make the guests' stay more comfortable and entertaining or more fitted for their purposes. New city hotels and especially those located in worldwide famous holiday resorts handle convention facilities. They can be divided by soundproof folding partitions into smaller rooms of different seating capacity. Another feature of many hotels are sporting and recreational facilities which include swimming pools, tennis courts, golf courses, squash courts, jogging tracks, a gymnasium, a disco and a night club. Many resort hotels provide facilities for winter sports, others provide horseback riding or other outdoor activities. Other hotels, like motels, provide spacious parking areas for motorists and large commercial hotels provide special equipment and services for businessmen. A great many of these provide spacious business suites where fax machines, computers, VCRs and videotex are available. The suites can easily turn into show rooms for private sample presentations.You see above the ground floor plan of a standard hotel. The large central area is the Lobby which is the large main hall around which a wide range of facilities are located. Proceeding clockwise from the main entrance, you can see a first group of facilities comprising a lounge, the health centre, the TV

Hotel Facilities

lounge, the cloak room with the adjacent toilets for ladies and gentlemen and the newsstand. Close to the TV lounge is the snack bar and all along the front wall are situated the convention centre, the bar lounge, the breakfast room and the restaurant. These places, which are divided by folding partitions, may turn into a single very large meeting room to be used for annual conventions, banquets, wedding parties, etc. On the right of the main entrance there is the front desk area which includes the reception desk, the cashier's desk, the concierge's or hall porter's desk and the administrative offices where the advance reservations clerk, the night auditor and the switchboard operator work. Close to the front desk area there two lifts moving upwards to the upper floors and downwards to the hotel garage. The other facilities on this side of the lobby are an executive centre for businessmen, a gift shop, a travel agency, a branch of Nat West Bank, a beauty salon and a barber shop. Telephone booths are standing past the concierge's desk on the right of the main entrance. The sporting and recreational facilities include a gymnasium (or gym), a games room for children, a disco, a swimming pool and two tennis courts.

Language notes

Conference A meeting held by an association or organization where an expert formally discusses a topic exchanging views with the audience.

Convention a formal assembly or conference of members of a profession, political party, etc. for a common purpose.A teachers' convention, a dentists' convention

Seminar a small class for discussion and research on a particular topic with a teacher or an expert.

Workshop a meeting for concerted discussion and practical work on a particular subject.

Prepositions and phrases of placein front of (davanti), behind (di dietro), opposite (di fronte), between (fra/tra due o due gruppi), near (vicino a), next to (accanto a), by (presso), beside (accanto a), close to (accanto a), on the left (a sinistra), on the right (a destra), in the middle (al centro), along (lungo), across (attraverso), inside (dentro), outside (fuori), round (intorno), over (sopra), under (sotto), above (sopra), below (sotto), at the end (alla fine), on the corner (all'angolo), on the top right corner (all'angolo destro in alto), on the left bottom corner (all'angolo sinistro in basso), on the left side (sul lato sinistro), along the right side (lungo il lato destro).

Practice1. Indicate the facilities to which the following descriptions refer

1. ________________________ It is the place which offers guests services such as exchanging foreign currency or transferring money.

2. ________________________ It is the room where guests have soft or alcoholic drinks sitting at tables or standing at the counter.

3. ________________________ It is the place where guests cut their hair and shave.

4. ________________________ It is the place where women guests are given beauty treatments, esp. of the face, skin, hair and nails.

Hotel Facilities

5. ________________________ It is the office receiving payment for bills or exchanging foreign currency.

6. ________________________ It is a room adjacent to the toilets containing washbasins and facilities where hats and coats can be left.

7. ________________________ It is a large multi-purpose centre used for meetings, exhibitions and conferences, by clubs, organizations, or professional associations.

8. ________________________ It is the place where guests go to dance to pop records, which are usually played by a disc jockey.

9. ________________________ It is the room provided with secretarial service and other equipment suitable to meet the businessmen's requirements.

10. ________________________ It is located near the hotel main entrance and includes sections where the guests check in and out, get their keys, mail and messages or simply ask for information.

11. ________________________ It is the room where guests' children gather to play or do something for fun.

12. ________________________ It is the room equipped and used for physical exercise.

13. ________________________ It is the section of the front desk where guests apply to get information about local entertainment, events, sightseeing, taxis and buses, or help with mailing letters or packages.

14. ________________________ It is the large public entrance hall containing sitting and reading areas and giving access to the guest rooms, restaurants, bars, shops and other facilities in the hotel. It is also the meeting place by the guests and the general public.

15. ________________________ It is the part of the front desk where guests register, pick up keys, ask for information and check out.

16. ________________________ It is the place where hotel guests have their meals.

17. ________________________ It is the place where guests buy light meals, sandwiches and drinks.

18. ________________________ It is a special pool tiled and filled with water where guests go to swim in.

19. ________________________ It is a rectangular outdoor area surrounded by a metal net where guests play tennis.

20. ________________________ It is the office where guests apply to make arrangements on holidays and journeys.

2. Refer to the hotel plan and insert the appropriate prepositions or phrases of place.

1. The Games Room is ........................ the Disco and the Gym.2. The Gym is ...................................... of the plan.3. The Gym is ...................................... of the Games Room.4. The Travel Agency is .......................... the Gift Shop and ......................... the telephones.5. The Newstand is ........................... the Reception Desk.6. The Offices are .................... the Concierge's Desk.7. The Reception Desk is ................................... of the main entrance.8. The TV Lounge is ...................................... the Cloak Room.9. The Barber Shop is ............................................ of the plan.10. The Tennis Courts are ....................................... of the plan.

Hotel Facilities

3. Mark T or F according to whether the following statements are true or false.

1. .......... The stairs up are close to the stairs down2. .......... The hotel is not provided with squash courts3. .......... The swimming pool is outdoors4. .......... The lifts are close to the reception desk5. .......... Guests cannot have their hair cut inside the hotel6. .......... Guests welcome their friends in the lobby7. .......... The hotel provides meeting facilities8. .......... Guests register at the Concirge's desk9. .......... Guests exchange currency only at the bank10. .......... Guests have breakfast at the restaurant

Hotel Facilities

ASK AND SAY WHERE HOTEL PLACES ARE

The Park Hotel Plan

1. Check the statements below and tick (ü) the appropriate box according to whether they are true or false.

T / F1. The stairway to the first floor is opposite the lifts £ / £2. The toilettes are between the restaurant and the bar lounge £ / £3. The Travel Agency is behind the concierge £ / £4. The Newsstand is on the right of the lifts £ / £5. The Executive Centre on the left of the main entrance £ / £6. There are some telephone booths by the concierge's desk £ / £7. The telephone booths are close to the stairs up £ / £8. The restaurant is on the left of the telephone booths £ / £9. The tennis courts are outside the hotel £ / £10. The concierge desk is opposite the reception desk £ / £11. The Health Centre is on the right of the Executive Centre £ / £12. The TV Lounge is on the left of the main entrance £ / £13. The Florist is at the corner past the Newsstand £ / £14. The Gift Shop is close to the way out to the park £ / £15. There is no bank in the lobby £ / £16. There is a park outside the hotel £ / £

Ways of askingWhere is.........please? / Where are ............ please? / Can/could you tell me where.............is/are, please? / Would you tell me where..............is/are, please? / I'm looking for.......... / Could you direct me to.........., please? / Sorry to trouble you, could you, please, tell me where.....is? / I'd like to know where.......is, please. / Is this the way to.............., please? / I wonder if you could tell me where............. is/are / Would you mind telling me.........showing me...............? / I hope you don't mind my asking, but I'd like to know..... / Excuse me (Sorry). Perhaps you can tell me where.........

Hotel Facilities

2. Complete the sentences with the words in the box

on / near(x2) / upstairs / across / between / outside / on the right of / behind (x3) / next to (x3) / in front of / opposite / close to / on the left of

The bar lounge is........................the main entrance .............. the TV lounge.The front desk is.........................the main entrance..The travel agency is................the Concierge's desk .............the bank..The Gents' toilette is ....................the restaurant..The telephones are......................the Reception desk..You are................ the Reception desk..The restaurant is...............................the breakfast room.The Executive centre is ..............the main entrance .............the Concierge's desk..The tennis courts are........................ the hotel in the park..The TV lounge is ........................ bar lounge and the main entrance.The lifts are situated..................across the lobby.............the stairway.The Shakespeare Room is ................ on the first floor.The Oxford Room is .......... the first floor............the Enquiries desk.

Ways of giving indoor directionsIt's in front of you / It's on your right/left / It's behind you / It's over there on the right/left / It's next to........ / It's past the ......... / It's between the...... and the....... / It's opposite the .......... / It's through this/that door / It's along there on the right/left / It's over there, past the.......... / Go straight ahead / Along there to your left/right / Upstairs, on the second floor / Downstairs on the ground floor / That's on your right/left as you go inside the park / On your right/left out of the main entrance / Go outside the hotel to your right / Go through the lobby up to the way out / Go up/down these stairs / Walk as far as ........... / Follow the sign / this corridor

3. Working with a partner, refer to the Park Hotel maps and take turns in asking questions and giving directions.

Hotel Facilities

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

4. Match each of the following sentences with the correct illustration above

a. The Enquiry desk is in the middle of the roomb. The telephones are behind the Reception deskc. The Bank is between the Gift shop and the Travel agencyd. Take the second turning on the righte. Take the third turning on the leftf. The telephone is inside the room at the top left cornerg. Go straight aheadh. Turn righti. The telephone is outside the roomj. The stairway is near the telephonesk. Crossl. Cross over the squarem. The Reception desk is opposite the concierge's deskn. Turn lefto. The Newsstand is next to the Floristp. The Guest is in front of the Reception desk

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16g

Hotel Facilities

ASK FOR LOCATIONS AND GIVE DIRECTIONS

Asking for directionsExcuse me, where is ........ Street?Can you tell me the way to......?How do I get to............?Where is the nearest bank, please?Is there a restaurant near here?Excuse me, is this the right way to.....?Can you direct me to...........?I'm looking for a post office. Where is the nearest one? / Is there one near here?Would you mind telling me the way to......?

Giving directions

It's on your right/leftIt's right in front of youIt's across the streetIt's at the other end of the streetIt's at the beginning of .......... Street on your leftIt's halfway down King StreetIt's about half a mile along this roadIt's at the end of Tower Street on the rightIt's on the corner of ....... Street and .......... StreetIt's just round the cornerGo up to the end of this streetGo halfway down this streetGo along Cross StreetTake the second turning on the leftTurn left/right into .......... StreetTurn right after passing the Post OfficeWalk down George StreetCross over .............. Square............ Street is the first street on your rightKeep straight on as far as .........

Hotel Facilities

Practice

1. Working with a partner, refer to the map and take turns in asking questions and giving directions

2. Refer to the map and complete the following sentences:

You find a barber’s shop in / at ......The entrance to the barber’s shop is.....There is a taxi stand just close to .....Unfortunately we have no free rooms. If you like, I could call ....You can visit the Trade Fair situated in ....Go to the bookshop. It is ........................ just in front of .........................Unfortunately our car park is full up. Try the one in ......The Green Park is behind ....

Hotel Facilities

Hyde Park Hotel

66 Nightsbridge, London SW1Y 7LATel: 071 235 2000 Fax: 071 235 4552

Situated in Knightsbridge and overlooking Hyde Park, Hyde Park Hotel is one of London's great institutions. It is only yards away from Harrods, yet it retains the relaxed atmosphere of an Edwardian country-house, combining elegance and dignity with modern luxury. The 186 individually designed bedrooms and the 20 suites are deliberately furnished like a private home and filled with antiques as well as direct dial telephones and satellite television. The Hyde Park Hotel is decorated in the grand style with magnificent chandeliers, marble walls and Persian rugs. All of the function rooms at The Hyde Park Hotel are on the ground floor. The main function rooms for social occasions are The Knightsbridge Suite, The Ballroom, The Loggia, The Park Suite, The King Gustav Adolph Suite. Other facilities are The Park Room Restaurant, The Ferrari Bar, The Grill Room, The Cavalry Bar.The Hyde Park Hotel is one of Forte's twenty Exclusive Hotels of the World. It enjoys a worldwide reputation for elegance, service and luxury. The Hyde Park Hotel has welcomed members of the Royal Family and among its clients are the titled, the wealthy, the executives and many world famous artists.

Hotel Facilities

SUITE FACILITIES

20 suites facing Hyde Park(1. 2. 3 & 4 bedrooms)Personal butler service

Individually air-conditionedand heated

Video player with videolibrary selection

RadioSatellite colour television with CNN and European channels

2 direct-dial telephones. Additional fax line can be

arrangedLuxurious hand-made Kenneth

Turner toilettriesMini-bar

110/220 volt electricity supplyComplimentary national and

international newspapers

HOTEL SERVICES

186 bedrooms

24 hour room service

Valet and dry cleaning service

Fitness centre

Ladies and gentlemen's hairdressing and beauty

treatments

Theatre desk

Safety deposit boxes

In house florist

Valet parking

Full secretarial service available

RESTAURANT & BANQUETING SUITES

Park Room RestaurantNorthern Mediterranean menu

open for breakfast, lunch, afternoon tea and dinner

Cavalry Grill and BarBritish menu open Monday to Friday for lunch and dinner

Ferrari Bar and Loungeopen for breakfast until after

dinner

Five meeting and banqueting suites available for 10 to 900

guests

Practice1. Answer these questions1. Where is Hyde Park Hotel situated?2. Which park does it overlook?3. How many bedrooms and suites has it got?4. How are they featured?5. Which are the main function rooms?6. What otherfacilities does the hotel include?7. What services does the hotel provide?8. What do you know about its clients?

Hotel Facilities

2. Match the items on the left with their appropriate completion on the right

1. A Health Club is a) a trademark for a large circular bath which is fitted with a device that makes the water swirl around.

2. A Sauna is b) a game played with rackets and a small softish hollow rubber ball. in a court enclosed by walls and a roof.

3. A Solarium is c) a game played on a lawn using wooden mallets to knock wooden balls through hoops.

4. Putting is d) a sport or pasttime of going about on a horse.5. Riding is e) a golf practice which involves hitting the ball

with a light stroke so that it rolls across the ground into or nearer to the hole, usu. from a position on the green.

6. Croquet is f) a place equipped with sun-lamps, where you can go to get an artificial suntan.

7. Squash is g) a hot steam bath, often followed by a bath or a swim in cold water.

8. A Jacuzzi is h) a place in the hotel specially equipped to carry out programmes of health and body care.

Charing Cross HotelStrand, London WC2N 5HX

Telephone:01-839 7282 Telex:261101 Fax:01 839 3933

Hotel Facilities

The Charing Cross Hotel presents a blend of elegance and friendly service to meet the needs and comfort of the modern traveller, and provides a memorable welcome to the heart of London. All of the 218 bedrooms have private bathrooms or shower, radio, colour TV, telephone and tea/coffee making facilities. The Betjeman Carving Restaurant serves throughout the day a high standard of cuisine at reasonable prices and is recognized as one of the most finely appointed dining rooms in London. There are four bars in which to meet friends and relax and a fully equipped Sauna and Mini Gym. A Ladies and Gentlemen Hairdressing Salon is also available. The hotel has a comprehensive range of conference and banqueting facilities to accommodate 10 to 120

persons.

Charing Cross is situated on the Strand, one of London's most famous streets, in the heart of Theatreland, close to Trafalgar Square, the National Gallery and the River Thames, with the Festival Hall and National Theatre on its South Bank. London's airports at Heathrow and Gatwick are easily accessible from the Hotel by public transport. Charing Cross Station, which adjoins the hotel, provides direct links to and from the Channel Ports and the Continent.

Hotel Facilities

Practice1. Write the appropriate synonyms for the words in italic in the phrases listed below.Synonyms: acceptable, arrange for, complete, contact, fitted out, known, mixture, reception, rest, suit, supplied, variety

1. a blend of elegance and friendly service ________________________________

2. to meet the needs ________________________________

3. provides a memorable welcome ________________________________

4. provides a memorable welcome ________________________________

5. at reasonable prices ________________________________

6. and is recognized as one of... ________________________________

7. the most finely appointed dining rooms ________________________________

8. to meet friends ________________________________

9. and relax ________________________________

10. a fully equipped sauna ________________________________

11. a comprehensive range of ________________________________

12. a comprehensive range of ________________________________

2. Complete this hotel card.

Name of the hotel ____________________________________________

Hotel address and phone no. ____________________________________________

Hotel facilities ____________________________________________

____________________________________________

No. of bedrooms and Bedroom

facilities

____________________________________________

____________________________________________

Conf. room capacity ____________________________________________

Places of interest ____________________________________________

____________________________________________

Hotel Facilities

Reading Passage: The Golden Lion Hotel

Carefully restored, the Golden Lion has been welcoming guests for over 250 years and is one of Leeds' oldest hotels. Now lavishly refurbished the hotel offers the highest standards of comfort and services ideally located in the heart of Leeds close to the main shopping area and business centre and convenient for the railway station. Free car parking is available nearby with easy access to the motorways.The Wharf Bar is the ideal place to enjoy an aperitif or after dinner drink and at lunchtime offers a good selection of hot or cold bar snacks whilst the Wharf Restaurant offers an excellent table d'hote or à la carte menu in friendly, relaxing surroundings.

All 89 bedrooms are furnished to the very highest standard including en suite bathroom with shower. Hairdryer, remote control color television and radio, trouser press, tea and coffee making facilities and direct dial telephone, complete the impressive array of facilities making the Golden Lion an extremely comfortable place to stay, whether on business or pleasure. The Golden Lion offers three superbly appointed, multi-purpose function suites and can cater for seminars, meetings, or conferences for up to 120 delegates or dinner dances for up to 90.

Language note- the Golden Lion has been welcoming guests for over 250 years = Il Golden Lion accoglie ospiti da oltre 250 anniLa struttura è quella della forma di durata (che indica un'azione che ha avuto inizio nel passato e continua nel presente) secondo la quale il presente italiano viene sostituito in inglese dal passato prossimo (passato prossimo progressivo se il verbo ammette la forma progressiva). La preposizione 'da' va tradotta 'for' oppure 'since'. 'For' va usato per indicare la lunghezza del periodo, 'since' per indicare l'inizio del periodo. Esempi: Mr Lee has been having lunch since one o'clock / for 20 minutes (= Il sig. Lee pranza dall'una / da 20 minuti). I haven't had anything to eat since breakfast (=Non prendo nulla da mangiare dalla prima colazione). Osserva: Mr Kent arrived two hours ago (= Il sig. Kent è arrivato da due ore). In questo caso l'azione del verbo non può intendersi in termini di durata.- à la carte is a type of menu showing dishes individually priced.

Practice1. Answer these questions1. Where is the Golden Lion

Hotel?2. What town facilities are near

the hotel?3. Does it offer car parking?4. What kind of facilities does

the hotel offer?5. How many bedrooms does it

have?6. What are the main room

services?7. Does the hotel provide

meeting facilities?8. How many delegates does the

meeting room seat?

2. Fill in the sentences with appropriate words from the list.cater, à la carte, multi-purpose, convenient, seating, drink, available, lavishly, restored, located.1. He was .................paid for his services.2. This hotel was .....................several years ago.3. I prefer a hotel ....................close to the shipping area.4. The hotel position is ....................for the airport terminal.5. Car parking is .......................inside the hotel precinct.6. Mrs Lake is having a ...................at the bar.7. The restaurant offers an ...................menu.8. The hotel is provided with ............function suites.9. The conference room has a ..........capacity of up to 120

people.10. The hotel can ..................for seminars, meetings and

conferences.

Hotel Facilities

3. Give the correct form of the verb and supply 'for' or 'since' where necessary.1. He /to telephone / twenty minutes2. Mr Bond /to be in hotel / two days 3. The Manager / to welcome guests / this

morning4. We /to dance / ten o' clock5. She /to wait at the bar lounge / half an

hour6. How long you / to be here?7. He /to arrive /two days8. He / not to write to us / one month9. We /to study foreign languages / several

years10. Mr Wilson / to leave the hotel / two hours

4. Translate these sentences.1. Il sig. a la sig.ra White sono nostri clienti

da 10 anni.2. La sig.ra Hutton non viene da due anni.3. Questo cliente è arrivato da due giorni.4. Lo conosciamo da quando lavorava con

noi.5. E' disoccupato da quasi tre anni.6. E' da molto tempo che lavora quì7. Sono due mesi che è partito8. Lavoro da quando avevo 15 anni.9. Da quanto tempo lo conosci?10. Faccio questo lavoro dall'inizio dell'anno.

DESCRIBING HOTEL FACILITIES

The Hotel is spacious, with all the most modern facilities and amenities you have a right to expect

L'albergo è spazioso, con tutte le strutture più moderne e le comodità che avete diritto di attendervi.

The Hotel offers private suites comprising a sitting room, bedroom and en suite bathroom, furnished to extremely luxurious standards.

L'albergo offre suite private (serie di stanze) che comprendono un salotto, una camera da letto e un bagno, arredate a livello di estremo lusso.

An attractive three storey hotel standing on a two acre garden and having 35 very comfortable rooms with modern amenities, a pleasant TV lounge for guests, an attractive bar for residents and a relaxing garden ideal for a restful holiday.

Un albergo attraente di tre piani che si erge su un giardino di due acri (circa 8100 mq) e che ha 35 camere comodissime con comforts moderni, una piacevole sala TV per gli ospiti, e un giardino riposante ideale per una vacanza tranquilla.

A very pleasant and comfortable hotel offering spacious bedrooms with wonderful views across the beautiful surrounding countryside. A color TV lounge is available for residents' use. There is also a charmingly furnished dining room and a games room for children.

Un albergo molto piacevole e comodo che offre camere spaziose con vedute magnifiche nel bel paesaggio tutt'intorno. Una sala con TV a colori è disponibile per l'uso degli ospiti. C'è anche una sala da pranzo arredata in modo incantevole e una sala giochi per bambini.

We can offer the ideal, intimate setting for private dinner parties, cocktail receptions, or business lunches, where you can always be assured of superb food and service.

Possiamo offrire l'ambiente ideale e intimo per cene private, ricevimenti con cocktail, o colazioni di lavoro, dove potete stare sempre certi di un superbo cibo e servizio.

At the Park Hotel you will find an unlimited choice of conference suites that can be tailor-made to your requirements. Our eleven superb rooms can accommodate conferences for 300, separate and independent dining facilities and offices, even the opportunity for an exhibition.

Al Park Hotel troverete una scelta illimitata di appartamenti per riunioni che possono essere composti a misura delle vostre esigenze. Le nostre undici superbe sale possono ospitare riunioni per 300 persone, allestimenti separati e indipendenti per pranzi e uffici, perfino la opportunità di una esposizione.

The Hospitality Inn is a perfect venue for breakfast meetings, small conferences, luncheons, receptions, and dinner parties, giving just the right amount of formality for every occasion. Our facilities are further complemented by six multi-purpose conference suites.

L'Hospitality Inn è un perfetto luogo di incontro per riunioni con prima colazione, piccole conferenze, pranzi, ricevimenti e cene, conferendo appena la giusta dose di formalità per ogni occasione. Le nostre attrezzature sono ulteriormente accresciute da sei appartamenti per riunioni multiuso.

Hotel Facilities

Language notes

Compound Words en suite bathroom (=bagno in camera), a three storey hotel (=un albergo a tre piani), a two acre garden (=un giardino da due acri), a TV lounge (=una sala TV), a conference suite (=un appartamento adibito a riunioni), venue (=punto d'incontro)

Verbs and nouns Adjectives and nounsto furnish furnitureto supply supplyto equip equipmentto reside residentto visit visitorto tour touristto provide provisionto accommodate accommodationto exhibit exhibition

available availabilitycomfortable comfortnoisy noisesuitable suitabilityresponsible responsibilitycentral centrequiet quietnessdistant distanceentertaining entertainment

Useful Phrases and Verbsat leisure a proprio agioa short walk away a poca distanzaup to standard secondo i requisitito give a party dare una festato come up to standard rispondere ai requisitito cater for provvedere ato be equipped with essere fornito dito be available essere disponibileto look after aver cura dito suit soddisfare, essere adatto, andare beneto welcome accogliere

Examples

Children are well looked after. Ci prendiamo molta cura dei bambini.You'll find something to suit all tastes. Troverete qualcosa che va bene per ogni gusto.We have been welcoming guests for over 50 years.

Accogliamo ospiti da oltre 50 anni.

Car parking is available nearby. Il parcheggio auto è disponibile nelle vicinanze.All the bedrooms are furnished to the very high standard.

Tutte le cemere da letto sono arredate secondo i più alti requisiti.

Hotel Facilities

Practice1. Write sentences using words from this table: (Examples: The hotel can cater for packed lunches. The hotel is noted for its recreational facilities)

The hotel is noted forofferscan cater forprovides

car parkingbank servicesconvention facilitiespacked lunchesforeign currency exchangesightseeingrecreational facilitiestheatre ticketsdirect dial telephoneearly morning call servicesecurity for valuablesswimming poolevening entertainmenttea and coffee making facilities

2. Complete the following table:

recreation recreationalavail availability

entertainmentwelcomearrangeable

connect

3. Refer to Park Hotel and fill in the blanks in the description on the right.

Park Hoteléééé

2, Elm Street - NewtownTel:020 356 5478Tlx:56446 - 250 Bedrooms80 singles bath @£20-25110 doubles bath @£35-5060 twins bath @£40. 10 suitescolour TV-radio-telephone-central heating-trouser presshairdryerSwimming pool - Tennis courts - Gymnasium - Exhibition Room - Conference Centre for 200 people.

........... Hotel is situated in Newtown at no. ................ It is a four-....... hotel provided with ...... bedrooms. There are 80 ..........., ........ doubles, 60 twins and 10 ........... They all are .................. with bath. Each room has the following facilities:.........................................................................................................................................................................................Those guests who like swimming can go to the .......................................... whereas they who like ...................... prefer going to the tennis courts. The hotel is also provided with an ............................... where collections of pictures or clothes are ............................ The Conference Centre has a ................... capacity of .......... people and is equipped with projectors, screens and simultaneous ............... equipment.

Hotel Facilities

4. Complete the description below using words from this list: facilities, suit, held, spacious, with, park, 500, sea, equipped, lifts, weekly, stay, other's, families, available, games.

Many of the ...... attractively decorated bedrooms have ....... views and they all have showers or private bathrooms. All rooms have a telephone, color television, radio and tea and coffee-making ................ . Eight ......... serve all the floors. The Hotel has a fire certificate and is ................ with alarm systems for your safety. The lunch bar and the cocktail bar are decorated in contrasting style to ....... your mood and during the summer months regular dances are ....... . The bars, restaurant and ......... lounges, overlook the sea. The hotel is also provided ..... central heating, private car ......, telex and banking services, private disco, library and reading room.We provide children's teas and baby-listening service in order that parents may relax in the evenings and enjoy each ........ company. There is a television lounge and a ....... room. Packed lunches are always .............. Lastly, but most important, you can rely on there being first-class food and friendly service at the Royal International. The hotel is privately owned and it is the objective of our staff to make your ..... in Manchester a happy one. Reduced prices for ....... stays and for children sharing. Reductions for ............... and coach parties.

5. In pairs ask and answer questions from this table:

Do youCan you

haveprovideofferarrange

car parkinglaundry facilitiesconvention facilitiespacked lunchesforeign currency exchangesightseeingrecreational facilitiestheatre ticketsdirect dial telephonebaby sittingtea and coffee making facilities

6. Give the English equivalents for the following sentences:

1. C'è una discoteca in questo albergo?2. Ho bisogno di cambiare della valuta estera.3. L'albergo ha un piccolo parcheggio auto sotterraneo.4. Organizziamo una varietà di attività esterne per i bambini.5. Il nostro appartamento ha una capienza di 120 persone.6. Oltre a ciò siamo in grado di offrire l'ambiente ideale per cene, ricevimenti e pranzi d'affari.7. Ogni camera è a prova di suono ed ha l'aria condizionata regolabile.8. Tutte le camere includono bagno in camera con doccia.9. Vi sono alcuni luoghi di interesse nelle immediate vicinanze dell'albergo.10. L'albergo offre un'ampia gamma di attrezzature flessibili per riunioni, conferenze, seminari e

banchetti fino a 120 persone.

Hotel Facilities

Hotel Facilities

Hotel Facilities

The Business Centre

The business centre is one of the most profit-making facilities of large commercial hotels whose market area is predominantly represented by businessmen and corporate guests. Business people visiting branch offices or travelling around the country on sales trips and sales representatives are the largest source of demand for a business centre.The business centre is made up of one or more rooms equipped with a range of technical devices

suitable for computing or communication purposes. The size and layout depend on the availablity of

the Regent Sydney

The Business CentreDetails of Service

FacsimileDomestic first page $6.00Domestic thereafter $5.00Overseas first page $8.00Overseas thereafter $6.00

TypingA4 per page single space $10.00double space $7.00

Photocopyingper page $0.45Transparencies $2.50Color copies $4.50Binding $8.00Computer Equipment(per hour) $40.00Typewriters(per day) $30.00Calculators no charge

_______ Available for hire _______Mobile Telephone Word

ProcessorsPagers PrintersAudio Visual Equipment

Hours of BusinessMonday 7.30am-5.00pmTuesday to Friday 7.00am-8.00pmSaturday 9.00am-5.00pm

Phone: 02 256 5111Fax: 02 251 4493

Business Centre Extension: 111

Hotel Facilities

hotel space and the role it has in terms of revenue. In most cases it is an open-plan office organized into areas dedicated to mail handling, telecommunications, visual aids, electronic equipment. Common facilities include stationery, a small stock of stamps, forms, postal rates brochures, electronic scales (a machine which prints postage value and date on envelopes or labels), multi-line telephones, a telephone answering machine, a copier, a telex, a facsimile machine, a display screen, a typewriter, a dictating machine, databases applications, word processing applications (Word, Ami Pro, etc.), spreadsheets, computers, modems, scanning and printing machines. All services provided are chargeable according to a price list displayed inside the centre. Customers may also hire devices for use in their room.

Hotel Facilities

1. Identify the following office items

computer, printer, photocopier, ruler, envelopes, paper sheets, writing desk, armchair, telephone, paper clips, typewriter, fax, rubber, stapler, calculator.

.................... .................... .................... .................... ....................

.................... .................... .................... .................... ....................

.................... .................... .................... .................... ....................

2. Answer these questions.

1. Which hotels provide business centres?2. Which guests are interested in the business centre?3. What is a business centre like?4. How is it organized?5. What equipment is it provided with?6. Which devices are used for telecommunnication purposes?7. Do guests pay for the centre services?8. How much does the Regent charge for a one-page overseas fax?9. What are the opening times of the Centre on Monday?10. How much a day does a typewriter cost?11. Is it possible to get colour copies?12. What is there in the Centre which is available for hire?

Hotel Facilities

Hotel Rooms Rooms used for accommodation purposes

Single room A room used by one person.Double room A room with a large bed for two persons.Twin room A room with two single beds for two persons.Family room A large bedroom used by a family and equipped

with a consistent number and type of beds.Suite A set of rooms including one or more bedrooms

connected to a sitting room.Duplex A two-storey suite connected by a staircase.Adjoining rooms

Two or more rooms next to each other.

Connecting rooms

Two or more rooms connected by a common door to move from one room to another.

Kennedy Hotel, London:a double room

The Golden Lion Hotel, Leeds: a twin room

The Park Hotel, Cardiff:a family room

Excelsior Hotel Gallia, Milano:a suite

Hotel Facilities

Rooms used for purposes other than accommodation

Conference room

A room where small meetings can take place

Meeting room A hotel room where small groups of people hold meetings for seminars, workshops, business sessions or special events.

Convention centre

A series of hotel facilities including a large conference room, small meeting rooms and food and beverage facilities

Exhibition Room / hall

A room used for showing sample goods or services, displaying pictures, fashion items, etc. to attract the interest of potential buyers.

Function Room A room used for entertaining (cocktail parties, wedding parties, banquets, etc.).

Ballroom A large room for formal dances.Banquet room A hotel room where banquets are organised.Lounge A room where guests may read, watch television,

welcome friends, etc.Tv lounge A comfortable hotel room provided with a TV set

and open to residents and their guests.Games room A hotel room provided with playthings and playing

facilities for children.Restaurant A large room where hotel guests and non

residents can buy and eat a meal.Bar A hotel room where alcoholic drinks are servedBar lounge Bar in a hotel which is more comfortable and

where drinks may be more expensive than a public bar.

Disco A large hotel room where guests dance to pop records which are played by a disc jokey.

Night club An establishment open late at night where people may drink, dance and see a show.

Coffee shop A less formal restaurant in a hotel where soft drinks, light meals and snacks are served.

Lecture room A room where talks on particular subjects are given to people.

Gift shop A shop in a hotel selling small items which are given as presents.

Shopping Arcade

An area in a hotel where a number of shops are arranged close together.

Travel agency A hotel business that makes arrangements for guests’ holidays and journeys.

Hotel Facilities

Practice

1. Match the words on the left with the definitions on the right

1. suite a. a room occupied by a person2. junior suite b. a room with three single beds for three

people3. family room c. a large room used for displaying products4. twin room d. a set of two or more rooms including a

bedroom and a sitting room5. single room e. a room where guests read, watch television6. double room f. two or more rooms with a door allowing

access from one room to another7. triple room g. a room with two single beds for two people8. lounge h. a room with one large bed for two people9. connecting rooms i. a large room with a double bed and

additional single beds for a family with children

10. exhibition room j. a small suite divided into a bedroom and a sitting room

1 2 3 4 5 6 7 8 9 10

2. What kinds of room would you suggest?

1. Mr and Mrs Jones have two children aged fourteen and twelve. What room is suitable for them?2. We are organizing a small conference for our managerial staff. What type of room is suitable for

us?3. I wonder if you are equipped to handle our annual convention followed by a banquet for up to 250

delegates. What facilities can you provide?4. We are going to set up a display of the latest Italian painters. What's the most suitable room?5. Ferguson & Benton Ltd are going to invite about fifty of their best customers to a cocktail party at

the Crown Hotel. Where do you suggest them to hold the party?6. You have been asked to arrange accommodation for a football team. What type of accommodation

would you suggest?7. A famous pop singer is going to give a concert and you have to arrange accommodation for him.

As he loves luxury and privacy, where would you accommodate him?8. Mr Black would like to have a sandwich. Where could he go and get it?9. There are several children who are getting tired of staying in the lobby. Is there a room where they

can go and play?10. Dr. Key is going to deliver a speech to a small number of professionals. What sort of room would

you suggest him?11. There will be a display of information, diagrams, tables and audio-visual materials in the afternoon

for over 200 insurance agents. What room is suitable for this?12. Mrs Lake would like to watch television with other hotel residents. Where do you suggest her to

go?13. You are waiting for some friends whom you would like to offer a drink. What is the most suitable

room?14. Before leaving the hotel Mr Lee wants to buy a present for his wife. Where do you suggest him to

address?15. Miss Olivia Green is in the lobby making arrangements for a trip to Scotland this weekend. Where

exactly is she?

Hotel Facilities

THE GUEST ROOM

This is room 75 of Kennedy Hotel, London. It is a comfortable single room assigned to Mr Jim Hutton, a teacher of Edinburgh who often comes to London to attend professional meetings. He is a regular customer of the Kennedy Hotel of which he appreciates the quality of service, the comfort and cleanliness of the guest rooms, the fine quality and large choice of food and drink, and, above all, the overall atmosphere. Now you can see Mr Hutton standing on the other side of the bed and reading a magazine. A round small table, with an ashtray on it, is just close to him. On the left side you see a television set and an armchair lying on the corner by the window curtains. Behind Mr Hutton there are a chair and a dressing table provided with a large mirror. The room is well lit by a lamp fixed on the wall above the bed and next to a fine picture. On the bedside table you can see a telephone set and a switch next to it. You can't see the wardrobe as it stands on the right of the bedside table.

1. Put a tick (ü) on the right of the following statements according to whether they are True or False.

T / FThis is room 65 of Kentucky Hotel, London ___/___The room is taken by Mr Jim Hutton ___/___Mr Hutton is a teacher of Edinburgh ___/___This is Mr Hutton's first visit to this hotel ___/___The hotel rooms are clean and comfortable ___/___There is a limited choice of food and drink ___/___Mr Hutton is reading a newspaper ___/___There is an ashtray on the dressing table ___/___There is an armchair behind Mr Hutton ___/___The window curtains are open ___/___The lamp on the wall is off ___/___There is no telephone set in the room ___/___There is no wardrobe in the room ___/___

Hotel Facilities

ROOM FITTINGS

1. Put the correct prepositions or phrases into the spaces.

1. The bed is ……………………..of the room2. The dressing table is ………………..the bed3. The night table with the telephone is …………………of the bed4. The coffee table is ………………….the window5. The chair is …………………the television set6. There is a large mirror ……………..the right wall7. The reading lamps are ………………..the bedside tables8. There is a carpet ……………….the room floor9. The armchairs are ………..the window10. The baggage shelf is ………….of the room

Hotel Facilities

Build up your vocabulary

A bed for one person is a single bedA bed for two persons is a double bedA room with a single bed is a single-bedded

roomThe room maid changes the sheetsWhen you are sleepy you go to bedHe has a headache and is in bedWhen you bed your child down you put him to bedAt 7 o’clock he… gets out of bedHe felt tired and… got into bedAccommodation and meals is equivalent to bed and boardSheets and pillowcases are bed linenA light beside a table is a bedside lightSheets, blankets and covers used in bed form the

bedding

Hotel Facilities

The printed materials commonly offered by the hotel management include the Hotel Directory, stationary items, the hotel brochure, etc.

The Hotel Directory is a few page brochure which commonly contains:the Manager’s welcome address to the guestthe Telephone Services Directory that is a list of hotel extensions to call the switchboard operator, the concierge, the receptionist, the cashier, the restaurant, the bar, the room service, the laundry, etc.restaurant and bar opening timesnational and international area codestelevision programmes

Stationary items comprise:writing paper provided with hotel logo and headingenvelopestelex and/or fax formsvisiting cardsgreeting cards

Additional printed materials available for the guest’s attention comprise:the room service breakfast menuthe minibar lista hotel folder containing the hotel name, the town mapped hotel location, the guest’s name, the room number, the room ratea number of laudry forms

Hotel Facilities

dépliants describing telephone charges or featuring special offers regarding food or hotel facilities

Hotel Facilities

Fill in the blanks of the reading passage below with these words:

keeps, hangs, left, overlooking, pot, linens, set, allocated, wardrobe, open, rack, which, windowsill, blouses, holder, right, soft

This is room 65. It is a single room .......... to Miss Stevens. It is a spacious quiet room with a large window ............... the park. The window curtains are......... . You can see a ....... of flowers on the ................ and the venetian blind which is half open. There is a radiator under the window: it ........ the room warm during the winter season.On the left of the radiator you can see a large ............... where Miss Stevens .......... her dresses and skirts. She keeps her ........... in the wardrobe drawers together with other personal .......... . Miss Stevens has a very comfortable bed situated along the wall on the ........ side of the room. The night table, which is on the ......... of the bed, has a night lamp on the top of it.The white box you see on the right in the foreground is the frigo bar which contains ......... and alcoholic drinks and some crunchy biscuits. Just opposite the frigo bar you can see the writing desk on the top of .......... there are a telephone set, a pen ........... and other things arranged on the border. The TV ..... stands on a .......... between the desk and the wardrobe.

Hotel Facilities

THE BATHROOM

This is a part-view of the bathroom connected to the room allocated to Mrs Susan Walter. As you see, she has just come out of the bath and now she is drying herself with a large white cotton towel. You can also see a washbasin with taps for hot and cold water and a large mirror surmounted by a lamp which enlightens and makes the environment stand out. Up on the front wall above the bath is fixed the adjustable shower head and further up a metal pipe which the shower curtain slides through. You see it reflected on the mirror. The fixtures on the right wall comprise two soap dishes and a handle.

Words and phrasesA room may be

Build up your vocabulary

A room with a view over the park is a room overlooking the park

large grandesmall piccolaspacious spaziosaquiet tranquillanoisy rumorosacomfortable comodauncomfortable scomodacheap economicaexpensive costosa

with bath / hower con bagno e/o docciawith a view over con veduta sulprovided with fornita ditwin bedded a due letticentrally heated con riscaldamento centralefully carpeted tutta coperta di tappetomedium sized di media grandezzawith bunk bed con letto a castellowith a spare bed con un letto in più

Hotel Facilities

A room without a telephone is a room which lacks a telephoneA room having two beds is a twin bedded roomA room provided with central heating is a centrally-heated roomA room provided with furniture is a furnished roomA basket with nothing inside is an empty basketA lamp which does not light is a burnt out lampA tap which does not work is an out of order / broken tapA wall socket for electric shaver is a shaver point

Hotel Facilities

BATHROOM FIXTURES AND FITTINGS

Hotel Facilities

TOILETRIES

BATHROOM ACCESSORIES

Hotel Facilities

Practice

1. Use the following words and phrases in sentences of your own to show that you understand their meaning and use.

part-view / connect / allocate / cotton towel / hot and cold water / mirror / enlighten / stand out / shower / pipe / reflect / handle

2. Do a sight translation of this description:Miss Stevens's bathroom is clean and comfortable. It is provided with a shower and all other necessary sanitary fixtures. The shower is situated on the left corner. Fixed on the front wall over the washbasin is a mirrored cabinet where Miss Stevens keeps perfumes, cosmetics and hair products. Close to the washbasin you can see the soap dish with soap, the hand towel and the hot and cold water tap. The toilet and the bidet lie to the right of the washbasin. A large towel is hanging from a towel rail placed on the right side wall.Now Miss Stevens is going out of the shower cubicle and you see her on the point of wearing her bathroom slippers lying on the ground close to the mat.

3. Write a short description of your bedroom

4. Write a short description of your bathroom

5. Put the things below in the appropriate room:telephone, towel, scales, night lamp. pillow, bed, tap, shower curtain, slippers, sheet, blanket, chair, toilet flush, mirrored cabinet, ventilator, coat hanger, soap, wardrobe, radiator, frigo bar, tooth glass, washbasin.

Bedroom Bathroom________________________________

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Hotel Facilities

7. Say what is wrong and ask the Reception Clerk to take appropriate action.

Example: What is wrong: (il rubinetto della doccia è guasto)You say: The shower tap is out of order. Will you please send someone to repair it?

(il rubinetto della doccia è guasto)_________________________________________

_____________________________________________________________________

(la tenda della finestra è strappata) _____________________________________________________________________

_____________________________________________________________________

(la lampada del bagno non si accende) _____________________________________________________________________

_____________________________________________________________________

(la coperta di lana è leggera) _____________________________________________________________________

_____________________________________________________________________

(lo sportello dell'armadietto del bagno è rotto) _____________________________________________________________________

_____________________________________________________________________

(il cestino per la carta straccia è pieno) _____________________________________

_____________________________________________________________________

(gli attaccapanni sono insufficienti) _____________________________________________________________________

_____________________________________________________________________

(il radiatore non riscalda) ________________________________________________

_____________________________________________________________________

(manca lo sciampo nella cabina della doccia) _____________________________________________________________________

_____________________________________________________________________

(avete bisogno di un rotolo di carta igienica) _________________________________

_____________________________________________________________________

8. Say it in English:1. Ho bisogno di un rotolo di carta igienica. Vi dispiacerebbe farmelo avere al più

presto?2. Non c'è sapone nel bagno. Gradirei che me lo inviasse.3. Il televisore funziona male. Può mandare qualcuno per controllare se è guasto?4. La tenda della doccia si è sganciata. Gradirei che qualcuno la riagganciasse.5. Il radiatore non manda calore. C'è qualcuno che se ne può occupare?6. Gradirei che mi inviasse una coperta in più e due attaccapanni.

Hotel Facilities

7. Non arriva acqua calda. Posso sapere che cosa è successo?8. La persiana si è bloccata. Può farla aggiustare entro mezzogiorno?9. La scrivania è piena di polvere. Può far venire qualcuno per spolverarla?10. Vorrei una bottiglia da un litro di acqua minerale. Può provvedere al riguardo?

9. Answer these questions:

1. What number is Miss Stevens's room?2. Is the room with bath or shower?3. Is there any window?4. Where does it look over?5. Is there any window in the bath?6. How is the bathroom aired?7. What is inside the bathroom cabinet?8. Is there a telephone set in the room?9. Where is it?10. What's on the bedside table?11. Is there any frigo bar in the room?12. Where is it?13. What does it contain?14. How do you pay the items you consume?15. Where is the wardrobe?16. What does Miss Stevens keep in its drawers?17. Would you like to be accommodated in a room like this?18. Would you prefer a window facing a park or a thoroughfare?19. What is the most important thing in the room?20. What is not really necessary?