HOTEL GUEST CYCLEBY Dr. Bhavya Khamesra

GUEST CYCLE

Pre arrival

Arrival

Stay in hotel

Departure

PRE ARRIVAL PROCEDURE AT FRONT DESK Take over from night shift, check the log book Check the arrival list . Block rooms for them. Keep the registration forms ready with details

provided so that at the time of check in the guests have to only sign the form.

Check departures of the day by daily departure list. Check that the bills are ready and guests have settled bills before departure. Then only call the bellboy for luggage

Calculate Room position = expected departures + vacant rooms – expected arrivals

Make sure that guests vacate rooms on time so rooms are available for arrivals

Check VIP arrival, allocate room, make sure that the room amenities like dry fruits, flowers are ready

Check group arrival , block and allocate rooms for the group, inform F&B , Housekeeping, room service

Check out of order room with housekeeping so that they are not allocated to guests

FUNCTIONS ON ARRIVAL Welcome the guest, aarti, tika, garland and

welcome drink Registration of guest Creating guest account/ room account Taking advance payment , mode of payment Room allotment Handing room keys Lauggage handling by bell desk

DURING STAY ACTIVITIES

Handling queries, giving information about hotel facilities

Information about city Handling guest accounts and update by

cashier Receiving and deliver messages to guests Handle keys( keys, key cards) Guest paging Issue and handle safety deposit locker

DEPARTURE AND POST DEPARTURE Preparation and presenting the guest bills Take cash/ card from guest and settle guest

bills Taking the luggage from room to lobby and

then to car Left luggage handling, ( if check out time is

8.00 , and guest has to keep the luggage in hotel till evening)

Taking guest feedback, fill guest comment card

Sales and marketing for future Give warm farewell to guest