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HOTEL MANAGEMENT SYSTEM.

CONTENTS1) Abstract 2) Introduction i) ii) i) ii) iii) i) ii) iii) iv) 5) Forms 6) Reports 7) System Testing i) ii) iii) Unit Testing Integration Testing Performance Testing Project Overview Software & Hardware Specification Proposed System Requirement Analysis & Specification Feasibility Study Data Flow Diagrams Data Dictionary ER Diagrams Software & Hardware Requirements

3) System Analysis

4) System Design

8) Software Tools 9) Technical Notes 10) Conclusion 11) Bibliography

ABSTRACT

eZee Rewards and Loyalty is a software that can be used in the hospitality industry. Through this software the Hotel administration can manage their loyalty programs in an effective way. The Hotel Loyalty Programs can be used to entice guests into becoming a regular guest at the hotel. These programs are especially beneficial to hotel chains, where the benefits of the program can span over their entire hotel chain. Personalized service and rewards deliver exceptional experiences to guests, and make them come back for more. The scope of the project defines only those functionalities which are provided by the eZee Rewards and Loyalty Software. On the other hand the scope of the users involved in the Rewards and Loyalty Program is defined as the roles of each user in the system and their accessibilities to the different elements and prospects within the system. The eZee Rewards and Loyalty System will include three main users who take part in the working of the system as a complete functionality. Considering the complete functionality and interactions within the eZee Rewards and Loyalty System we will define the roles of each user along with their access permissions towards the various elements of the system. The various users participating in the system are as follows: (i) (ii) The Hotel Administrator The Hotel Front Desk Office Loyalty Program ) (iv) The System (or the eZee Rewards and Loyalty Software).

(iii) The Member ( The customer of the hotel who subscribed for the Hotels Rewards and

INTRODUCTION

The eZee Rewards and Loyalty includes three types of users i.e. the hotel administration, the hotel front desk office and the customers of the hotel. The Hotel Loyalty Program works primarily on the basis of the type of membership cards the hotel administration provides to its customers who subscribed for the hotel loyalty program. These membership cards represent the points allocated to the customers who subscribed for the hotel loyalty program. The subscription to the eZee Rewards and Loyalty is offered to the customers of the hotel when they make their first reservation in the hotel. For this the hotel maintains a subscription form and is made available on the hotels website. The hotel can also maintain a paper form which can be given to the new customers who have made their first reservation. The hotel can also opt to send the subscription form through emails to the appropriate customers. The details of all the customers are maintained by the hotel administration as a part of the hotels database. The hotel is solely responsible on its decision on how to avail the subscription form to its customers. As a default the eZee Rewards and Loyalty provides the hotel with three types of membership cards i.e. (i) Silver (ii) Gold and (iii) Platinum. The names of these membership cards can be edited as per the will of the hotel. The number of different types in the membership cards can also be edited as per the hotels choice. As an initial step after buying the software, the hotel administration has to setup the configuration page of the eZee Rewards and Loyalty to determine how the points are allocated to the different subscribers of the hotels Loyalty program. The fields on the configuration page may include the following: administration. The hotel administration will be given an address book table as a part of the software which can be updated by the hotel staff in order to maintain the records of all the subscribers of the Hotels Loyalty Program. This address book is supposed to be updated on a regular basis to contain the updated membership details list of all the subscribers of the Hotels Loyalty Program. Initially when a customer of the hotel subscribes for the hotels Rewards and (i) Points per day stay and (ii) Points for the overall amount spent. These fields in the configuration page can be edited anytime by the hotel

Loyalty program, he/she is given a membership card of silver type. From this moment onwards the customer will be a part of the Rewards and Loyalty Program that the hotel offers. Hence the customer becomes a subscriber for the hotels Rewards and Loyalty program and can now increase his points of loyalty by making more and more reservations in this hotel or by spending on other hospitality services offered by the hotel. In this way the customer who is now a member of the Rewards and Loyalty program of the hotel can increase his/her points by becoming a regular customer to the hotel. Moreover by increasing his/her points the customer can improve his/her membership type so as to avail nice offers and discounts from the hotel. The subscribers to this program can view their points from time to time either through the hotels website or through automated mails delivered by the hotel. This depends on the hotels decision on how to implement the process of delivering updates to their subscribers. Whenever the subscribers have crossed the milestone of their respective membership type, they are promoted to the next membership type and the new membership card is posted to the respective subscribers official postal address. This posting of the membership card is the responsibility of the front desk office of the respective hotel. All this happens when an alert message triggers to the front desk office of the hotel as and when the milestones of any subscriber is crossed. This automated reminder can benefit the hotels administration by reducing their overhead of maintaining and updating their customers membership details. It also acts as a prime factor in the process of maintaining consistency in updating the records. In this way it is close to impossible for the management to miss on the updating of any membership account.

Figure:Overview of eZee Rewards and Loyalty Software

PROJECT OVERVIEW:

This section involves the scope of the project and the scope of its users. The scope of the project defines only those functionalities which are provided by the eZee Rewards and Loyalty Software. On the other hand the scope of the users involved in the Rewards and Loyalty Program is defined as the roles of each user in the system and their accessibilities to the different elements and prospects within the system. The eZee Rewards and Loyalty System will include three main users who take part in the working of the system as a complete functionality. Considering the complete functionality and interactions within the eZee Rewards and Loyalty System we will define the roles of each user along with their access permissions towards the various elements of the system. The various users participating in the system are as follows: (i) The Hotel Administrator (ii) The Hotel Front Desk Office (iii) The Member ( The customer of the hotel who subscribed for the Hotels Rewards and Loyalty Program ) (iv) The System (or the eZee Rewards and Loyalty Software). 1) Role Based Access a) The Hotel Administrator i) Configures The Configuration Page The hotel administrator is responsible for deciding on the number of points to be allocated per day stay and also the number of points allocated for each hospitality service provided by the hotel. These hospitality services may include: Reservation charges, Add Ons, Restaurants, Bars, Shops, Other Extra Charges depending on the corresponding hotel.

ii) Creation Of A New Member The hotel administrator can create a new user in the Rewards and Loyalty Program by approving the subscription submitted by the customer as legitimate only after reviewing his/her details completely. iii) Creation Of The Subscription Form For The Rewards And Loyalty Program The hotel administrator can design the subscription form for making it available to all the customers who are new to the hotel. Having made their first reservation, these customers are provided with the subscription form. iv) Making The Subscription Form Available To The New Customers The hotel administrator can do this in three ways as mentioned below: The form can be made available on the hotels website. The form can be mailed to his new customers ( i.e. those customers who have just made their first reservation in the hotel ). The form can be handed over in hand at the time when the customer makes his/her reservation for the first time in the hotel. v) Manage Existing Members The hotel administrator has the access to all his subscribers information and can therefore communicate with them. He can send automated messages to his eligible subscribers about any offers or discounts which are announced. The hotel administrator can send alert messages to the existing Rewards and Loyalty members ( i.e. customers who have subscribed for the Rewards and Loyalty Program ) regarding their membership expiry issues. The hotel administrator maintains the details of all the members of the hotels Rewards and Loyalty Program. Apart from details in the form of data records and tables like address book the hotel administrator also maintains and generates reports for details of all the subscribers to the hotels Rewards and Loyalty Program.

vi) Maintains Information About Cards To Be Sent The hotel administrator maintains a list of all the cards that are to be delivered to the respective members of the Rewards and Loyalty Program along with their complete details. This list may include members who have lost their membership cards and