RESERVATION

Reservation is defined as blocking of room for a guest for particular period of time.

It is beneficial for hotel to maximize room revenue and plan

The guest also benefits as he can get secure place to stay and will not be in trouble during peak season time, if rooms are not available at last moment.

Reservation agent should take all details about guest, date, no of persons, payment mode etc. he should give confirmation letter and then book the room

Hotel will get a request for reservation. After checking the availability of rooms on

the room status chart, the reservation assistant will inform the guest.

Confirmation letter is sent to the guest. Guest will check the details . Guest will make payment and confirm the

reservation. Cancellation polosies are also intimated to

guests.

Types of reservation

Tentative Confirmed

Guaranteed

Non guaranteed

Wait listed

Tentative - it means hotel has blocked the room for guest on his reservation request. It is hold till a particular date. After this date the guest has to pay the amount and make it confirmed reservation. Otherwise the hotel will cancel the reservation request.

Waitlisted- It means rooms are not available right now, but in near future if any cancellations are made, rooms will be available and then the reservation will be confirmed. Generally during high season/ occupancy like festivals, holidays, diwali, new year .

GUARANTEED RESERVATION A reservation confirmation number is given

when the gust has paid the booking amount and has made confirmed reservation.

Guaranteed reservation means the hotel will hold the reserved room for the guest and will not release it to any other guest even if the guest does not arrive on time. it can be obtained by 3 ways

prepaymentcontractual agreementallotment

Prepayment It means guest has made an advance

payment( part/full). It will protect the hotel from any loss of revenue. Guest can pay by creditcard/ demand draft/deposit cash in our account.

Contractual agreement It is contract with travel agencies, tour operator,

corporate. The travel agency will make bulk purchase of rooms at discounted rates.travel agets will give a voucher to the guest and send 1 copy to hotel . Companies like reliance who are sending guest or employees , such bills are marked BTC( Bill To Company)

Allotment Allotment is booking rooms for groups or

company., for conferences, conventions or parties. Rooms will be allocated to guests after consulting group coordinator/ tour leader.

Non guaranteed reservation When the guests confirm the reservation but

does not guarantee it with advance payment. Hotel holds the room till cancellation hour. Then the room can be released to walk in guest. During opeak sesaon hotels will not entertain these.

MODES OF RESERVATION

Modes

Written mode

Letter Fax Telex Email

Verbal mode

In person

Telephone

SOURCES OF RESERVATION

Sour ces

Direct Agency

Travel agency

Tour operator

Airlines

CRS GDS Corporate bodies

Companies

NGO

Institutes

Govern ment

Hotel websites

Direct Request directly from guest without any mediator/ agent.

Agency Booking made by travel agencies, tour operators , airlines. Like Cox and kings, SOTC, trip advisor. They receive a commission of 10% - 20% on the amount of booking. now a days online travel agencies give bulk business.

Corporate bodies : from companies (like patanjali, Birla, reliance), non government organisations ( Seva mandir, UNWTO, Mahaveer International ), Institutions( banks, educational institutes, )

Hotel’s website It has photos, information about rooms,

facilities. Very convenient for guests. Can be booked from anywhere in the world. Dynamic websites have a reservation link. Guest can directly book rooms on hotels website directly and pay online instantly. websites also give promotional discounts, schemes, packages which are attractive to guests.

Government sector Govt. companies, offices, departments, foreign

delegates, embassies, book hotel rooms

CENTRAL RESERVATION SYSTEM It enables guest to make reservation in hotel .

Like TAJ has a CRS . All the properties of taj group can be booked on this system. It provides accurate and up to date information about room availability and room rates. It is of 2 types

Affiliated system All hotels of a chain / group, eg. Welcomenetby

ITC welcome group, holidex by holiday inn, image by hyatt hotels,

Non affiliated system it connects independent / non chain hotels. Ex.

Leading hotels of the world(LHW), small luxury hotels of the world(SLH)

GLOBAL DISTRIBUTION SYSTEM It is a worldwide computerised reservation

network for airlines, hotel rooms, cars, travel agents, tour operators and tourism products. It is a direct link between the businesses and the customers. Major systems are:

Amedus Galileo CRS SABRE(semi automated business research

environment) worldspan