François Dupin2024-A Watson Way

Tallahassee, FL 32308Email: frandupin@gmail.com Tel: 850 345 1121

PROFESSIONAL OBJECTIVESeeking a front desk position where exceptional clerical and customer service skills will be utilized to improve the customer base and maximize hotel profitability. EDUCATION

* Université Catholique de l’Ouest – Bretagne Sud September 2005 - June 2006Arradon, FRANCEBachelor Degree in Tourism (Managing and improving local touristic resources)

* Jeanne d’Arc College September 2003 - June 2005Rennes, FRANCE2 year Tourism Technical Degree (equivalent to Certified Tourism Technician focusing on selling Travel Products)

SKILLS AND QUALIFICATIONS

* Fluent in English, French, Spanish and Italian* Customer service experience * Proficient in Pack Office, Wizard, Vega, Dreamweaver, Indesign and Photoshop

RELEVANT EXPERIENCE

Customer sales associate and vehicle attendant

Avis Budget Car Rental: Malaga Airport, Spain July 2013 – October 2013Rennes Airport, France April 2012 – June 2013Biarritz Airport, France July 2010 – January2012

* Handling high volume sales and service situations* Check guests in and out in a timely and courteous manner* Managing bookings, answering calls, managing the rental car park* Promotion of AVIS products and services* Vehicle cleaning (interior and exterior), performing regular maintenance, reporting vehicle damages

Front desk receptionist

Hotel du Lac ☆☆ Combourg, France March 2010 – May 2010Hotel St Sauveur ☆☆☆ Lourdes, France March 2009 – October 2009Hotel Courcheneige ☆☆ Courchevel, France December 2007 - April 2008

* Coordinating the allocation of rooms and keys to customers* Assisting with bartending and serving customers in hotel’s restaurant* Handle guest check in/out in a specialized and welcoming manner including individual and groups bookings* Keeping records of room availability and guests’ accounts* Assisting clients by responding to daily inquiries and directing calls* Establish customer payment methods and process payments* Maintaining hotel’s high standard of service and hospitality