hotel standard and guidelines

7/29/2019 hotel standard and guidelines

1/63

HOTELStandards & Guidelines

Assessment Criteria for the Australian STAR Rating Scheme


2/63

HOTEL Standards & Guidelines

Copyright AAA Tourism Pty Limited 2012

AustraanSTAR Ratng Schee Hotel Standards & Guidelines 2012 Page 2

2D-1,F1-E_3.3 March 2012

CONTENTS

General Overview..............................................................................................................................

4

History of STAR Ratings in Australia................................................................................................... 4

AAA Tourism............................................................................................................................................ 4

ISO Certification ..................................................................................................................................... 4

Scheme Entry Criteria .................................................................................................................... 6

Category Requirements ................................................................................................................. 7

Determining A Star Rating............................................................................................................8

Guiding Principles.................................................................................................................................... 8

Primary, Split & Multiple Ratings .......................................................................................................... 9

Minimum Standards .............................................................................................................................. 10

Consumer Importance Weighting Index ..........................................................................................11

Licensing & Assessment Process ..............................................................................................16

Hotel Standards & Guidelines....................................................................................................

17

Guest Services .......................................................................................................................................17

Recreational Facilities...........................................................................................................................19

Building Exterior.................................................................................................................................... 20

Food & Beverage ................................................................................................................................... 22

Bedroom ................................................................................................................................................. 24

Inroom Facilities.................................................................................................................................. 36

Bathroom................................................................................................................................................ 47

Allowances & Dispensations .......................................................................................................63

Code of Conduct ................................................................................................................................ 5


3/63




2D-1,F1-E_3.3 March 2012

DiSClAimER

The information contained in these Standards & Guidelines or in any Assessment conducted by AAA Tourismmade pursuant to these Standards & Guidelines:

Does not constitute a representation or warranty that your Property complies with applicable laws;

Should not be relied on as the reason you do or do not do anything,

To the full extent permitted by law, AAA Tourism, its shareholders, officers, directors, employees and agentswill not be under any liability to any person in any respect of any loss or damage (including any consequentialloss or damage) which any person may directly or indirectly suffer as a result of using or relying on anyinformation contained in these Standards & Guidelines or on any Assessment made pursuant to.

Where any statute implies any term in relation to any persons use of these Standards & Guidelines which

cannot be excluded then that term is included, and the liability of AAA Tourism, its shareholders, directors,officers, employees and agents for breach of that term is limited to the resupply of the relevant service towhich the breach relates.

For more detailed information on the Australian STAR Rating Scheme,

visit aaatourism.com.au:

Or, contact AAA Tourism on (03) 8601 2200 and

email: [email protected]

CONTENTS
http://www2.aaatourism.com.au/industry/Home/tabid/103/Default.aspxhttp://www2.aaatourism.com.au/industry/Home/tabid/103/Default.aspx


4/63




2D-1,F1-E_3.3 March 2012

GENERAl OVERViEW

History of STAR Ratings in AustraliaSTAR Ratings are an internationally recognised quality assurance symbol for accommodation and provideconfidence for consumers that they are booking a property that has been independently assessed.

STAR Ratings are used in more than 70 countries worldwide and symbolise the level of facilities, cleanliness,maintenance, quality and condition a guest can expect when staying at a particular property.

The official Australian STAR Rating Scheme enjoys a long and distinguished heritage with the Australian AutoClubs, stretching back 95 years to 1915 when the Clubs first provided their members with information onaccommodation establishments in Australia.

Since 1963 the Australian Auto Clubs have officially rated accommodation properties under a national system.

As travellers came to trust the Clubs and their official STAR Ratings, a national scheme emerged during the 80sand 90s for a range of accommodation types, such as Caravan Parks, Hotels, Motels, Serviced Apartments, Bed& Breakfast, and Guesthouses.

Today, the Australian STAR Rating Scheme is managed on behalf of the Australian Auto Clubs by AAATourism and features more than 7,000 properties across six defined categories or types of accommodation.

AAA Tourism

The official STAR Ratings in Australia are the Trade Marks of AAA Tourism Pty Ltd. AAA Tourism manages theAustralian STAR Rating Scheme under licence from Australian Motoring Services, a wholly owned subsidiary ofthe Australian Auto Clubs: the NRMA, RACV, RACQ, RAA, RACT and RAC.

AAA Tourism is also a partner in Club Tourism Publishing, a TransTasman joint venture between AustralianMotoring Services and the NZ Automobile Association.

Club Tourism Publishing is an integrated tourism publishing and marketing business that targets up to 8 millionmembers of the Australian and NZ Auto Clubs, as well as more than 2 million transTasman leisure andbusiness travellers.

Club Tourism Publishing publishes more than 3.8 million guides and 3.5 million maps that feature over 8,000properties, attractions and related travel services across Australia and NZ.

ISO Certification

STAR Ratings Australia (an operating unit of AAA Tourism Pty Ltd) is Quality Endorsed and holds ISO9001:2008 Certification. It is our objective to adopt a total quality management approach, committed tocompliance and continual improvement. The processes contained within the STAR Ratings quality managementsystem provide for review of quality policy and objectives for performance and continuing suitability. Certificateno. QEC23341.

CONTENTS


5/63




2D-1,F1-E_3.3 March 2012

CODE OF CONDUCT

As a STAR Rated property the proprietor/manager is required to observe the following Code of Conduct atall times:

Give conscientious attention to guest care and service. Rude, indifferent or poor service is unacceptable;

Be professional in all dealings with AAA Tourism or our representatives. Rude, insulting or threateningbehaviour is unacceptable;

Regard all guests with equal respect and consideration;

Give full consideration to the particular requirements of guests with disabilities and guests with special needs,and make suitable provision where applicable;

Ensure all guest enquiries, requests, bookings, refunds and correspondence are dealt with promptly andcourteously;

Advise guests at the time of booking, and subsequently if requested, differences in the accommodation andfacilities provided from that promoted by the property;

Ensure guests are informed of all the terms and conditions of the booking contract including the terms ofpayment and any cancellation conditions, prior to or at the time of making the booking;

Unless required by law, information concerning an individual guest to another entity, without the guestspermission, will not be provided;

Operate on an ethical, business like basis;

Ensure that advertising (including brochures or other printed or electronic media) is accurate and truthful,and free of ambiguity which could create a misleading impression or otherwise be contrary to the guestsinterests;

Establish and maintain procedures for the effective handling of any complaints. Ensure all complaints are dealtwith properly and reasonably;

Act in an environmentally responsible way.

CONTENTS


6/63




2D-1,F1-E_3.3 March 2012

SCHEmE ENTRY CRiTERiA

Hotel properties must comply with the following criteria before they can be measured against the Standards &Guidelines of the official STAR Rating Scheme in Australia:

The property holds all relevant insurances; including workers compensation as well as public liability to thevalue of $10,000,000.

The property complies with all relevant and applicable legal and/or regulatory obligations, includingcompliance with all Competition and Consumer Act, Consumer Affairs, and Occupational Health & Safetyobligations.

The property is effectively maintained and clean for all guests at all times.

The property can provide evidence of formalised Housekeeping procedures.

Guests have 24 hour easeofaccess to their accommodation.

All guest accommodation has lockable entry doors and secure windows.

All guest accommodation has effective visual and physical privacy from exterior areas or locations.

Clear and visible signage is displayed for the property, including the display of the official STAR Ratingrelevant for that property and in a visible position for all guests.

The property owner/manager has notified AAA Tourism Pty Ltd of all rooms that are available forguest accommodation.

The property agrees that AAA Tourism Pty Ltd reserves the right to request a physical assessment at anytime and according to the relevant category Standards (subject to reasonable prior notification).

The property has a dedicated website and/or email address and can accept bookings yearround (as atJanuary 1, 2013).

The property complies with the STAR Rating Scheme Code of Conduct.

Failure to comply with the Scheme Entry Criteria will result in the suspension of the propertys STAR Ratingapplication or removal of the property from the STAR Rating Scheme.

CONTENTS


7/63




2D-1,F1-E_3.3 March 2012

CATEGORY REQUiREmENTS

For a Hotel to receive a STAR Rating the following requirements must be met:

Guests must be able to contact a property representative in the case of an emergency; 24 hours a day, 7days a week. Contact details and phone numbers must be clearly displayed inroom and/or onsite.

The property must feature a dedicated reception area and/or service desk for guest arrivals and departures.

Bedding (two blankets/quilts, two sheets and pillow) must be provided for all beds and included in the rate.

One towel per guest and bath mat per room must be provided and included in the rate.

Soap (or dispensed liquid soap) must be provided per guest and included in the rate.

Daily housekeeping services are available for all guests.

Property must include shower and toilet facilities.

CONTENTS


8/63




2D-1,F1-E_3.3 March 2012

DETERmiNiNG A STAR RATiNG

Guiding PrinciplesAny Hotel licensed to display an official STAR Rating must achieve and maintain very high standards ofcleanliness from 1 STAR through to 5 STAR.

A series of guiding principles help categorise the standard of quality, attributes and amenities expected of eachSTAR Rating band:

Properties that typify excellence across all areas of operation. Guests will enjoyan extensive range of facilities and comprehensive or highly personalised servicerelevant to the accommodation type. Properties at this level will display excellentdesign quality and attention to detail.

Properties which satisfy the varied and discerning needs and wants of their guests.A wide range of facilities is typically complemented by service standards that delivera superior accommodation experience. Superior design qualities reflect the level ofcomfort expected by guests.

Properties that deliver service standards and a broad range of facilities or amenitiesthat exceed aboveaverage accommodation needs. Good quality design andphysical attributes are typically fit for purpose and enhance the overall guestexperience.

Properties with adequate standards of quality and a moderate range of facilities thatare positioned to meet the needs of price conscious travellers. Services are typically

limited to accommodate the independent traveller but may be available uponrequest or feebased.

Properties that meet acceptable standards of quality and offer basic facilitieswithout compromising cleanliness or guest security. Guests may access feebasedservices or facilities upon request.

Half STAR Ratings indicate modest improvements in the quality and condition of a propertys facilities,amenities and services.

CONTENTS


9/63




2D-1,F1-E_3.3 March 2012

Primary, Split & Multiple Ratings

1. Primary Rating

A minimum 60% of total rooms must achieve the percentage scores needed for a particular STAR Rating, orPrimary Rating:

ROOM STANDARD TOTAL UNITS % TOTAL STAR RATING

Room Standard #1 65 65%


If the property does not achieve the required 60% then the rooms or room standards with the lowestpercentage scores will determine the Primary Rating:

ROOM STANDARD TOTAL UNITS % TOTAL STAR RATINGRoom Standard #1 46 46%


2. Split Ratings

Split Ratings cater for those properties that have various standards of accommodation that may result indifferent STAR Ratings if assessed individually:

ROOM STANDARD TOTAL UNITS % TOTAL STAR RATING

Room Standard #1 46 46%Room Standard #2 54 54%

The Primary Rating of the property will be 4 STAR, however, the property is now licensed to promote eachSTAR Rating according to the room standard offered for sale. A minimum of four rooms or 20% of total units(which ever is greater) is required to warrant a Split Rating.

3. Multiple Category Ratings

A property may also have a range of accommodation standards that could fall under different STAR Ratingcategories. For example, a Hotel may also include separate accommodation such as onetwothree bedroom

apartments that satisfy the Category Requirements for Serviced Apartments. A minimum of two rooms or 10%of total rooms (which ever is greater) is required to warrant Multiple Ratings

Primary Rating of 4 STAR

Lowest score achieves aPrimary Rating of 4 STAR

Split Rating of 4 STARPrimary Rating of 4 STAR

CONTENTS


10/63




2D-1,F1-E_3.3 March 2012

Minimum Standards

An official STAR Rating is awarded against the lowest ranking a property achieves from the three keyareas of assessment:

1. Facilities & Services

2. Cleanliness

3. Quality & Condition

The overall result or percentage scores correspond directly with the range of facilities & services and their levelof cleanliness, quality & condition.

The table below shows the results for a 4 STAR Hotel property and how the lowest ranking from the threekey areas of assessment determines the official STAR Rating.

FACiliTiES &SERViCES

ClEANliNESS QUAliTY &CONDiTiON

STAR RATiNG

Excellent (85100%) Excellent (95100%) Excellent (90100%)

Superior (7084%)

Very Good (8594%)

Superior (7589%)

Very Good (6069%) Very Good (6574%)

Good (5059%)Good (5564%)

Reasonable (4554%)

Moderate (3049%)

Good (7584%)

Moderate (3544%)

Adequate (3034%)

Acceptable (2029%)Satisfactory (2529%)

Acceptable (2024%)

Cleanliness is the most important area of assessment and official STAR Ratings will only be awarded to Hotelsthat achieve and maintain an overall minimum standard of 75%.

The benchmarks or percentage bands used to determine a STAR Rating have been substantiated by fieldtesting and consumer research.

CONTENTS


11/63




2D-1,F1-E_3.3 March 2012

Consumer Importance Weighting Index

The Consumer Importance Weighting Index is a statistically robust and proven evaluation technique that wasdeveloped by experts from the (then) Sustainable Tourism CRC at Victoria University.

Each area of a Hotel that is assessed for an official STAR Rating has been ranked according to its importanceto the guest or consumer. The Bedroom area is considered by the consumer as the most important and,therefore, has been given the highest overall weighting:

AREA


ClEANliNESSQUAliTY &

CONDiTiON

CONSUmER imPORTANCE WEiGHTiNG

Bedroom 25% 21% 22%

Bathroom 17% 22% 18%

InRoom Facilities 14% 17% 17%Recreation Facilities 12% 11% 10%

Food & Beverage 11% 9% 12%

Guest Services 11% 8% 11%

Building Exterior 10% 12% 10%

100% 100% 100%

Each area is then broken down into groups and also ranked, using the Bedroom as anexample:

BEDROOMFACiliTiES &

SERViCESClEANliNESS QUAliTY &

CONDiTiON


Bedcovers n/a

Minimum OverallScore of Good

Required

1.8%

Bedding 3% 3.8%

Mattress/Size of Bed 5.2% 5.9%

Clothes Storage &Bed Furnishings

3.4% 1.8%

Bedside Lighting 1.2% 0.6%

Room Lighting 1.5% 1.6%Free Floor Space 5.2% n/a

Window Coverings& Privacy

5.5% 2.8%

Walls & Ceilings n/a 2.4%

Floor Coverings n/a 1.3%

25% 21% 22%

CONTENTS


12/63




2D-1,F1-E_3.3 March 2012

These groups are broken down to corresponding Standards & Guidelines across the three key areas ofassessment:

Facilities & Services

Standards have been ranked by the consumer and are measured against a value scale of 1 (least important)through to 6 (most important). Using the Mattress/Size of Bed criteria as an example:

According to the Consumer Importance Weighting Index, the most a property may score for a Mattress/Sizeof Bed is 5.2%:



CONDiTiON


5.2%

Minimum Overall

Score of GoodRequired

5.9%

The Mattress/Size of Bed is then measured against the ranking scale and Guidelines, with a King Size Bedawarded the maximum value of 6, a Queen Size Bed a value of 5, and Standard Double or Standard Single/Twins a value of 3:

Standardmaxu

Rank/VaueGudene

King Size 6A King Size Bed will measure 2030mm x 1830mm or splitking or 2 x king singles

Queen Size 5 Minimum 2030mm x 1530mm

Standard Double 3 Minimum 1900mm x 1370mm.

Standard Single/Twin 3 Minimum 1800mm x 920mm.

As a result, King Size Beds will achieve the total 5.2% weighting for this criteria.

Standardmaxu

Rank/VaueWeght Resut

King Size Bed 6 100% 5.2%

Queen Size Bed 5 83% 4.3%

Standard Double 3 50% 2.6%

Standard Single/Twin 3 50% 2.6%

CONTENTS


13/63




2D-1,F1-E_3.3 March 2012

Cleanliness

Cleanliness is measured across a broad range of Standards to determine an overall result. As cleanliness is themost important factor for the consumer, it is now an immediate pass or fail for any assessment.

A property must achieve a minimum overall score of 75% for cleanliness to receive an official STAR Rating orto remain eligible in the Scheme.

If Cleanliness is the lowest ranking of the three key areas of assessment, the property will be issued a RatingUnder Review status and be subject to an unannounced assessment within six months at the propertysexpense. Should the subsequent assessment not meet the required Standard, the property remains RatingUnder Review until next assessment.

Cleanliness is simply defined as the absence of dirt, including dust and stains, at the time of assessment.

Cleanliness is assessed at 63 areas throughout a Hotel, from bedding, floors, appliances, toilet or shower recess

(for example), to the building exterior.Standards are measured against a value scale of MajorSomeMinorNone, with Major awarded the lowestvalue and None the highest. In particular, properties will be measured against two key factors:

The degree of cleanliness; AND/OR

The frequency of issues that have been identified.

As before, using the Mattress/Size of Bed criteria as an example:

Severe/Heavy issues would include major ie: large or numerous marks/discolouration on mattress/base whichare unable to be removed; thick dust buildup.

Moderate issues would include obvious marks/discolouration on mattress/base, maybe removable; build up ofdust.

Light issues would include less obvious marks on mattress/base and/or minor dust which would be easilyremoved.

RANKING SCALE

BEDDING

STANDARDS

Frequency:Major issues (>4)

MAJOR

Frequency:Some issues (3-4)


SOME

Frequency:Few issues(


14/63




2D-1,F1-E_3.3 March 2012

Quality & Condition

Standards are measured against a combined value scale, for example:

1. Quality (SatisfactoryModerateGoodVery GoodExcellent)

mATTRESS & BASE

SATiSFACTORY mODERATE GOOD VERY GOOD EXCEllENT

100mm (approx)

foam mattress on

wire/chipboard

base, basic shallow

innerspring

no topper

200mm (approx)

high density foam

mattress on wire/ply

timber base, shallow

innerspring

separate mattress

topper polyester

standard coil

spring ensemble or

equivalent, comfort

layers, may have

added pillow top

separate mattress

topper microfibre

coil spring ensemble

or equivalent, comfort

layers, pillow top

separate mattress

topper microfibre,

down

latex or pocket

spring ensemble or

equivalent with deep

comfort layers and

thick pillow top

separate mattress

topper goose down

or latex

For the purpose of assessing quality, the words satisfactory, moderate, good, very good and excellent areused to signify the different standards in broad terms. The Standards are defined by typical indicators whichrepresent consumer expectations. These indicators are neither prescriptive nor definitive to recognise the widevariety of elements that may be included.

The assessment of quality includes design elements, material, construction technique, sustainability, experientialand functional. Consumer research also showed modernity (stylishness, freshness, innovativeness, avant-garde)to be a significant component of quality.

These indicators were established by Australian accommodation operators and suppliers, as well as

independent experts from the RMIT School of Design in Melbourne, Victoria.

2. Condition (MajorSomeMinorNone)

Condition is measured against the same ranking scale as Cleanliness with Major awarded the lowest value andNone the highest.

Condition is defined as the absence of defects, tears, stress or wear, holes, or frays at the time of assessment.

Severe/heavy issues may include mattress/base with large tears/holes, sagging, visible springs.

Moderate issues may include mattress/base with fabric showing signs of wear, small tears/holes, weakening ofmattress sides/edges.

Light issues may include mattress padding beginning to flatten, pulled threads in fabric.

RANKING SCALE

BEDDINGSTANDARDS

Frequency:Major issues (>4)

MAJOR



SOME

Frequency:Few issues(


15/63




2D-1,F1-E_3.3 March 2012

Values for Quality & Condition are combined and weighted according to where consumers have high or lowexpectations.

For example, the quality and condition of a Mattress is the most important element in a Bedroom while

Bedside Lighting is the least important. Both must be of acceptable quality and condition, but differentweightings will apply to the final result or percentage score:

BEDROOMFACiliTiES &

SERViCESClEANliNESS

QUAliTY &CONDiTiON


Bedcovers n/a

Minimum OverallScore of Good

Required

1.8%

Bedding 3% 3.8%

Mattress/Size of Bed 5.2% 5.9%

Clothes Storage &

Bed Furnishings 3.4% 1.8%

Bedside Lighting 1.2% 0.6%

Room Lighting 1.5% 1.6%

Free Floor Space 5.2% n/a

Window Coverings& Privacy

5.5% 2.8%

Walls & Ceilings n/a 2.4%

Floor Coverings n/a 1.3%

25% 21% 22%

Quality & Conditionof Mattress more

important thanBedside Lighting}

CONTENTS


16/63




2D-1,F1-E_3.3 March 2012

liCENSiNG & ASSESSmENT PROCESS

Scheme Entry Criteria Satisfied

STAR Rating Licence Application

Licence Application Approved

Property Assessment Completed

Provisional STAR Rating Issued

Assessment Audit & Confirmation

Assessment Report Issued

STAR Rating Licence Issued

Dispute Resolution

CONTENTS


17/63




2D-1,F1-E_3.3 March 2012

HOTEl STANDARDS & GUiDEliNES

GUEST SERViCESFACILITIES &

SERVICESCLEANLINESS

QUALITY &CONDITION

CONSUMER IMPORTANCE WEIGHTING

11% 8% 11%

Reception/Reception HoursFACiliTiES &

SERViCESClEANliNESS

QUAliTY &CONDiTiON


5.5%Min Overall Score of

Good8.8%

Facility Guidelines:

Standardmaxu

Rank/Vaue Gudene

24 hours 6Reception staffed 24 hours, 7 days aweek.

Or Minimum 16 hours 5Reception staffed 16 hours plus nightbell or direct phone to manager.

Or Minimum 14 hours 4 As above 14 hours.



Or Less than 8 hours 1 As above less than 8 hours.

Condition scores apply in lieu of Quality Guidelines.

CONTENTS


18/63




2D-1,F1-E_3.3 March 2012

Customer/Guest Services



CONDiTiON



Good2.2%


Standardmaxu

Rank/VaueGudene

Guest Feedback Practices 5Evidence of formal guest feedback/satisfaction surveys and practices.

Staff Induction & Training 4Evidence of guest service induction andtraining programs for all staff.

Business Centre 3Dedicated business centre includingcomputer, printers, internet access.

Day Spa 3Dedicated day spa, professionally staffedoffering a variety of treatments.

Internet Kiosk 3 Available on site.

Secretarial 2Staff available to provide secretarialservices.

Concierge/Porter 3 Dedicated and staffed concierge desk.

Lounge/Bar Area 3Lounge/bar areas available to all inhouse guests may be in public areas.

Club Lounge 3

Club lounge available to club memberguests only, providing business facilities,refreshments during the day, drinks/canaps in evenings.

Wireless Internet 3Wireless internet connection available inpublic areas of property.

Housekeeping 24 hours

Inclusive5

Housekeeping services available 24

hours, 7 days and included in the rate.

Or Housekeeping


19/63




2D-1,F1-E_3.3 March 2012

RECREATiONAl FACiliTiES

FACILITIES &

SERVICES

CLEANLINESSQUALITY &

CONDITIONCONSUMER IMPORTANCE WEIGHTING

12% 11% 10%

Facility Guidelines:A tolerance may apply for all measurements (under) and will be confirmed upon assessment.

Standardmaxu

Rank/Vaue Gudene

Large Swimming Pool 4 Minimum size 15m x 5m or 75sqm.

Or Medium SwimmingPool

3 Minimum size of 10m x 4m or 40sqm.

Or Small Swimming Pool 2Less than 10m x 4m or 40sqm butgreater than 24sqm.

Indoor Pool 2 Heated indoor pool.

Pool Towels 1Pool towels available inroom/poolarea/reception.

Sauna 2 Available to guests within the complex.

Steam Room 2 As above.

Spa/Hot Tub 2 As above.

Tennis Court 2 As above.

Or Half Court Tennis 1 As above.

Gym 2Minimum of 3 separate pieces ofequipment, on site.

Gym Towels 1Gym towels available in-room/gym area/

reception.Other 2

Maximum 1 other recreational facilityto apply.


CONTENTS


20/63




2D-1,F1-E_3.3 March 2012

BUilDiNG EXTERiOR

FACILITIES &

SERVICES



10% 12% 10%

Parking Area/Driveways



CONDiTiON


10%Min Overall Score of

Good3.5%


Standardmaxu

Rank/VaueGudene

Valet Parking 5 Dedicated valet parking.

Or Sufficient OnsiteParking

4

Onsite parking to all rooms. Allowanceis given for properties located within5km of city these properties mustprovide one car space per two units.

Or Dedicated OffSiteParking

3Conveniently located offsite parking vouchers provided.

Secure Car Parking 2Parking accessible via key, intercom, orelectronic card.

Covered Parking 3Under cover parking provided for allrooms.

Weather Protection 2

Under cover access to reception. Access

for check in from underground parkingacceptable.

External Video Surveillance 3Video surveillance of car parking area/allguest vehicles, external common areas.


CONTENTS


21/63




2D-1,F1-E_3.3 March 2012

Signage



CONDiTiON


n/aMin Overall Score of

Good2.4%

Facility Guidelines do not apply.


Building Wall Surfaces

FACiliTiES &SERViCES ClEANliNESS QUAliTY &CONDiTiON



Good4.1%



CONTENTS


22/63




2D-1,F1-E_3.3 March 2012

FOOD & BEVERAGE

FACILITIES &

SERVICES



11% 9% 12%

Restaurant/Cafe



CONDiTiON



Good12%


Standardmaxu

Rank/VaueGudene

Restaurant/Cafe 57 days 3 meals within the hotelcomplex.

Or Restaurant/Cafe 4 7 days 2 meals as above.

Or Restaurant/Cafe 3 7 days 1 meal, as above.

Or Restaurant/Cafe 2 5 days 1 meal, as above.

Separate AdditionalDining Facility

2

A separate dining area to above,providing meals/snacks with dedicatedmenu, or charge back arrangementswith external eatery.


CONTENTS


23/63




2D-1,F1-E_3.3 March 2012

Room Service



CONDiTiON



Goodn/a


Standardmaxu

Rank/VaueGudene

3 Meals & 7 days 4 3 Meals to rooms 7 days.

Or 2 Meals & 7 days 3 2 meals to rooms 7 days.

Or 1 Meal & 7 days 2 1 meal to room 7 days.

24hr Room Service 424 hour provision of beverages, snacksand ice. Menu inroom.

Or 16hr Room Service 3 As above minimum of 16 hours.

Or 12hr Room Service 2 As above minimum 12 hours.

Full Mini Bar 3

Selection of alcoholic and nonalcoholicbeverages plus light snacks eg peanuts,chips, chocolates. Mini Bar price list to

be in rooms.

Or Limited Mini Bar 2Selection of non alcoholic and/oralcoholic drinks.

Vending Machine/SmartBar

2Vending machine/smart bar available 24hours.

Condition scores and Quality Guidelines do not apply for these Standards.

CONTENTS


24/63




2D-1,F1-E_3.3 March 2012

BEDROOm

FACILITIES &

SERVICES



25% 21% 22%

Bedcovers



CONDiTiON



Good1.8%


Quality Guidelines:Areas considered in this assessment include: bedspread, quilt, doona cover, top sheet of triple sheeting,decorative pillows, accessories such as throws, cushions, bed runners, bed base covering i.e. valance orupholstered.

BEDCOVERS


quilt polyester/

mix fill

basic throw over

bedcover single layer

of fabric eg synthetic

mix

triple sheeting

(linen/sheets qualityguidelines apply)

no valance or basic

synthetic gathered

style

no coordination of

style or design

quilt polyester fill

basic throw over

bedcover single/

lined fabric eg

cotton/synthetic mix

triple sheeting

(linen/sheets quality

guidelines apply)

poly cotton valance

limited coordination

of style or design

quilt microfibre/

feather fill

standard quilted/

reversible throw over

bed cover fabric eg

cotton

triple sheeting

(linen/sheets qualityguidelines apply)

fitted tailored

valance, factory

upholstered

coordinated style and

design elements

quilt feather &

down fill, microfibre/

down fill

thickly quilted

tailored bedspread

fabric eg high thread

count cotton

triple sheeting(linen/sheets quality

guidelines apply)

fitted valance of

quality heavy fabric

or lined, and maybe

quilted

custom designed and

coordinated with

room style

quilt wool, 100%

goose down fill

thickly quilted

tailored bedspread

fabric eg silk

triple sheeting

(linen/sheets quality

guidelines apply)

custom designed

valance which is

lined fabric eg silk

coordinated with

obvious use of

elements and

principles of design

CONTENTS


25/63




2D-1,F1-E_3.3 March 2012

Bedding



CONDiTiON



Good3.8%


Standardmaxu

Rank/VaueGudene

Mattress Protector3

All mattresses to have protective cover may/may not have stain/waterproofbarrier.

Pillow Protector 3 All pillows have protective cover.

Spare Blankets/Quilts 2Additional blanket/quilt providedfor each bed in room or 24housekeeping.

CONTENTS


26/63




2D-1,F1-E_3.3 March 2012

Quality Guidelines:These Guidelines are typical indicators that may include, but are not limited to, the following:

BEDDiNGSheets & Powcases


fabrics eg synthetic

mix, thinly woven

cotton

creased

top sheet/pillow case

no header, basic

narrow hem

fabrics eg poly cotton

(eg 80/20) or thinly

woven cotton

creaseless

top sheet/pillow

case no header,

standard hem

fabric such as

polycotton (eg

50/50), medium

weave cotton

creaseless

header minimal

decorative

enhancement suchas cuffed with single

stitching

fabrics such as

polycotton (eg

20/80)

professionally

laundered/creaseless

header decorative

enhancement such

as cuffed and twinstitching

fabrics such as tightly

woven pure cotton

professionally

laundered/pressed

header decorative

enhancement such as

hem stitched, piping,

pillowcases may befinished with self

flange

mattress/Pow Protectors


synthetic or

bonded fabric eg

polypropylene

mattress protector

with elastic anchor

straps

pillow protector

bonded

polypropylene,

envelope style or zip

closure

synthetic fabric

mattress protector

with elastic anchor

straps

pillow protector,

medium weavecotton envelope style

or zip closure

quilted cotton/poly

cotton protectors

mattress protector

with elastic straps

pillow protector

quilted cotton/blend,envelope slip cover

quilted cotton/poly

cotton protectors

mattress protector

with elastic straps/

fitted sheet style

pillow protectorquilted cotton

envelope slip cover

protectors thickly

quilted, tightly woven

cotton

mattress protector

fitted sheet style or

zip closure

pillow protector

thickly quilted tightly

woven cotton,

zipped closure

Pows


fill polyester

cover bonded

fabric eg

polypropylene

fill polyester/

microfibre mix

cover woven

synthetic fabric egpolyester

fill microfibre,

feather

cover woven fabric

eg cotton or cotton/synthetic mix

fill microfibre,

down/feather mix,

may have latex core,

memory foam

cover woven fabric

eg cotton or cotton/

synthetic mix

fill goose down,

latex

cover tightly woven

cotton with doublestitching/piping with

boxed edge

Bankets


acrylic or polyester synthetic mix such as

polyester fleece

cotton blends, wool

blends, synthetic

velour

cotton, wool blends wool with satin

edging, cashmere,

fine cotton

CONTENTS


27/63




2D-1,F1-E_3.3 March 2012

Mattress/Size of Bed



CONDiTiON



Good5.9%


Standardmaxu

Rank/VaueGudene

King Size 6 Minimum 2030mm x 1830mm Orsplit king or 2 x king singles.

Queen Size 5 Minimum 2030mm x 1530mm.

Standard Double 3 Minimum 1900mm x 1370mm.

Standard Single/Twin 3 Minimum 1800mm x 920mm.


mATTRESS & BASE


100mm (approx)

foam mattress on

wire/chipboard

base, basic shallow

innerspring

no topper

200mm (approx)

high density foam

mattress on wire/ply

timber base, shallow

innerspring

separate mattress

topper polyester

standard coil

spring ensemble or

equivalent, comfort

layers, may have

added pillow top

separate mattress

topper microfibre

coil spring ensemble

or equivalent,

comfort layers, pillow

top

separate mattress

topper microfibre,

down

latex or pocket

spring ensemble or

equivalent with deep

comfort layers and

thick pillow top

separate mattress

topper goose

down or latex

CONTENTS


28/63




2D-1,F1-E_3.3 March 2012

Clothes Storage & Bed Furnishings



CONDiTiON



Good1.8%

Facility Guidelines:All measurements will be taken from within any frames and a tolerance of 20mm may apply for allmeasurements (under) and will be confirmed upon assessment.

Standardmaxu

Rank/VaueGudene

Bedside Table/Shelf All 3Bedside table/shelf provided adjacent toall permanent sleeping positions (exceptupper bunk).

Or Less Than All 2 As above to minimum of 50%.

Bedside Table/Shelf Adequate Size

2Minimum space 900sqmm for eachpermanent sleeping position.

Clock Radio/Alarm 3 Clock/Alarm (may be part of television).

Full Length Mirror 3Minimum 1200mm(H) x 400mm(W)(minimum height of 1800mm from floorto upper edge of mirror).

Or Medium Mirror 2 Minimum 600mm(H) x 350mm(W).

Or Small Mirror 1 Less than 600mm(H) x 350mm(W).

Wardrobe/Purpose BuiltHanging Space

3Wardrobe or purpose built hangingspace.

Screened From Room 2 Doors or walk in robe.

Spacious Wardrobe 2Minimum of free hanging space 1550mm(H) x 750mm(W) x550mm(D).

Or Adequate Wardrobe 1Minimum of free hanging space1400mm(H) x 450mm(W) x450mm(D).

Sufficient Clothes Hangers 2Minimum 3 clothes hangers per sleepingposition.

Clamp Hanger Provided 2 Minimum 1 clamp hanger per wardrobe.

Sufficient Drawers orEnclosed Shelf Space

2

Minimum 400mm(W) x 300mm(D)x 100mm(H) for each permanentsleeping position, measurements maybeaccumulative.

Or Sufficient Shelf Space 1 As above shelf space not enclosed.

Defined Luggage Rack 2 Fixed or portable luggage rack.

CONTENTS


29/63




2D-1,F1-E_3.3 March 2012

Quality Guidelines:Areas considered in this assessment include wardrobe(s) including internal, hanging space, drawers, shelvingspace, dressing table, luggage racks, coat hangers and wardrobe door handles/knobs; bed heads, bedside tables/

shelves, and clothes storage including drawers, wardrobes and mirrors. These Guidelines are typical indicatorsthat may include, but are not limited to, the following:

ClOTHES STORAGE & FURNiSHiNGS


material eg aged/

dated melamine/

laminates/timber

MDF, PVC

glass tops eg with

unpolished edges,

aged laminates

mirror unframed

basic wardrobe

doors, painted

chipboard

no backing, no

runners, staples

no coordination of

style or design

materials eg

melamine, imitation

timber veneers,

laminates

glass tops eg with

polished edges,

laminates

mirror basic plastic

frame

wardrobe doors

aged/dated

melamine/laminates

drawer runners,

glued joins


of style or design

materials eg timber

plywood, melamine,

timber veneers,

laminates

glass tops eg with

polished edges,

laminates

mirror powder

coated frame,

unframed bevel

aluminium/powder

coated framed,

mirrored wardrobe

doors, melamine/

laminate

backed, drawer

runners, screws

coordinated style/

design elements

materials eg designer

timber veneers

glass tops eg with

polished edges

reconstituted stone

mirror customdesigned frame

frameless mirrored

wardrobe doors,

timber, timber

veneer

concealed hardware

custom design and

coordinated with

overall room style/

theme

materials eg solid

timbers

marble, stone

mirror custom

designed framed

with polished,bevelled edge

custom designed

frameless mirrored

wardrobe doors,

solid timber

concealed hardware,

interior illumination

coordinated with

obvious use of

elements and


CONTENTS


30/63




2D-1,F1-E_3.3 March 2012

Bedside Lighting



CONDiTiON



Good0.6%


Standardmaxu

Rank/VaueGudene

Bedside Lighting All 3Bedside lighting to all permanentsleeping positions.

Or Less Than All 2As above to minimum 50% ofpermanent sleeping positions.

Individual Switches 2Separate switches that operateindividual lights/lamps to all permanentsleeping positions.

Quality Guidelines:Areas considered in this assessment include bed lamps, bed lights, light shades & diffusers. These Guidelines aretypical indicators that may include, but are not limited to, the following:

BEDSiDE liGHTiNG


dated pelmet,

fluorescent lighting

small ineffective

bedside lamps

power cords

exposed

no coordination of

style or design


lightweight lamp

base with basic

shade, touch lights

power cords

exposed


of style or design

standard down or

wall mounted lights

weighted bedside

lamp, may have

directional head

attempts to conceal

power leads

coordinated style/

design elements

down lights

halogen or LED

custom made

bedside lamps,

weighted base

power cords

concealed

custom design and

coordinated with

overall room style/

theme

architectural design

down lighting

designer bedside

lamps with solid

construction

power cords

concealed

coordinated with

obvious use of

elements and


CONTENTS


31/63




2D-1,F1-E_3.3 March 2012

Bedroom Lighting



CONDiTiON



Good1.6%


Standardmaxu

Rank/VaueGudene

Sufficient Lighting 3Effective lighting to all functional areas ofbedroom.

Spare Power Point(s) 2

Spare power point/s provided in eachroom double adaptors and powerboards (without individual switches) arenot acceptable.

Quality Guidelines:Areas considered in this assessment include bed lamps, bed lights, light shades & diffusers. These Guidelines aretypical indicators that may include, but are not limited to, the following:

BEDROOm liGHTiNGSATiSFACTORY mODERATE GOOD VERY GOOD EXCEllENT

exposed globes or

fluorescent tubes

dated light fixtures

and fittings

no coordination of

style or design


diffuser panels

basic oyster lighting


of style or design

standard down lights

oyster fittings with

design element

coordinated style/

design elements

down lights

halogen or LED

custom light shades

may be sensor

lighting with manual

override

custom design and

coordinated with

overall room style/

theme

architectural design

down lights

designer light fittings,

may have electronic

controls, digital touch

pads

coordinated with

obvious use of

elements and


CONTENTS


32/63




2D-1,F1-E_3.3 March 2012

Window Coverings & Privacy



CONDiTiON



Good2.8%


Standardmaxu

Rank/VaueGudene

Adequate Day Privacy 6

Bedroom window screening (eg sheercurtain, blinds, window tinting) allowsinroom guest to see out and givesprivacy from external.

Adequate Night Privacy 6All opening windows/glass sliding doorsfitted with covering for total privacy.

Insect Screens 2Fine mesh screening on all openingwindows/sliding doors.

Quality Guidelines:Areas considered in this assessment include blinds/curtains, drapes, window trims, (including pelmets). These

Guidelines are typical indicators that may include, but are not limited to, the following:

WiNDOW COVERiNGS


curtain fabric unlined

or without bonded

backing

no sheers

exposed tracking/

conduit rod

plastic venetians plastic roller blinds,

vertical blinds

no coordination of

style or design

curtain fabric with

bonded backing

sheer curtains with

little or no fullness

exposed tracking

aged venetians

aged roller blinds


of style or design

curtain fabric

coated or bonded

back

standard sheer

curtains

tracking exposed,

designer rods

imitation timber

venetians/shutters

woven plastic

roller blinds

coordinated style/

design elements

thick quality drapes

with separate

insulated lining

sheers with generous

fullness

bulkheads, pelmets

concealed tracking

woven fibreglass,

channelled roller

blinds

contemporary timber

venetians/shutters

custom design and

coordinated with

overall room style/

theme

thick quality drapes

with generous

fullness with separate

lining and separate

insulated backing,

maybe motorised

quality sheers with

generous fullness,may be motorised

bulkheads, pelmets

and/or other design

elements concealing

tracking/hardware

quality timber

venetians/shutters

custom made

motorised/channelled

blinds

coordinated with

obvious use ofelements and


CONTENTS


33/63




2D-1,F1-E_3.3 March 2012

Free Floor Space



CONDiTiON



Goodn/a

Facility Guidelines:Areas within the bedroom that are less than 500mm will not be considered as part of the overall floor space.Entrances will be included as part of overall floor space. A tolerance may apply for all measurements (under)and will be confirmed upon assessment.

Standard maxuRank/Vaue

Gudene

Spacious Area 4Minimum 12sqm or greater of free floorspace.

Or Medium Area 3Minimum 9sqm or greater of free floorspace.

Or Small Area 1Minimum of 6sqm or greater of freefloor space.

Condition scores and Quality Guidelines do not apply.

CONTENTS


34/63




2D-1,F1-E_3.3 March 2012

Floor Coverings



CONDiTiON



Good1.3%



FlOOR COVERiNGSSATiSFACTORY mODERATE GOOD VERY GOOD EXCEllENT

poly propylene

carpet, low density

dated vinyl sheeting

dated tiles, low grade

carpet tiles

no coordination of

style or design

nylon carpet, low

density

dated vinyl

basic tiles


of style or design

medium density

synthetic/mix carpet

laminated timber

floor/plank vinyl,

carpet tiles, polished

timber floors

eg cypress pine,

bamboo

standard tiles

coordinated style/

design elements

high density wool

mix carpet eg 80/20

polished solid

hardwood timber

floors eg brushbox

contemporary tiles

custom design and

coordinated with

overall room style/theme

high density pure

wool carpet/thickness

of pile

polished solid

hardwood quality

timber floors eg

jarrah, ironbark

tiles eg natural stone,

marble, limestone,

reconstituted stone

coordinated with

obvious use of

elements and


CONTENTS


35/63




2D-1,F1-E_3.3 March 2012

Walls & Ceilings



CONDiTiON



Good2.4%


Quality Guidelines:Areas considered in this assessment include wall/ceiling finish, skirting, doors, architraves and door handles.These Guidelines are typical indicators that may include, but are not limited to, the following:

WAllS & CEiliNGS


dated plain brick or

concrete block walls

panelled walls/ceilings

with visible joins

quad trim used for

skirtings/cornice

no use of colour

to create theme/harmony

lack of decorative

enhancements

exposed plain brick

or concrete block

walls

panelled walls/ceilings

with visible joins

basic narrow skirting/

cornice

little use of colourto create theme/

harmony

basic decorative

enhancements

architecturally

designed feature

brick walls, painted

brick walls

plaster walls/ceilings

plain skirting/cornice

with no decorative

enhancement

colour has been used

to create a theme/

harmony

use of decorative

enhancements

architecturally

designed feature

brick walls

plaster walls/ceilings

decorative skirting/

cornice, square set

corners

colour has beenused to create

coordinated theme/

harmony

use of decorative

enhancements

plaster walls/ceilings,

architecturally

designed

polished plaster walls

decorative skirting/

cornice of generous

proportions

fully coordinatedand/or customised

design to match

overall room style

decorative

enhancements such

as commissioned

artwork

CONTENTS


36/63




2D-1,F1-E_3.3 March 2012

iNROOm FACiliTiES

FACILITIES &

SERVICES



14% 17% 17%

TeaCoffee & CutleryCrockeryGlassware



CONDiTiON



Good2.1%


Standardmaxu

Rank/VaueGudene

Tea/Coffee Facilities InRoom

4 A kettle provided in room.

Or Tea/Coffee Facilities Shared

1 Communal/shared facilities.

Tea/Coffee Provisions 3

Sufficient (2 per person) complimentarypackaged ingredients tea, coffee andsugar satchels) and either fresh or UHTmilk.

Sufficient Quantities/Rangeof Crockery & Cutlery

3Cups, saucers and spoons must beprovided for each permanent sleepingposition.

Sufficient Quantities/Range

of Glassware 3

Glassware provided for each permanent

sleeping position standard drinkingglass and wine/champagne.


CONTENTS


37/63




2D-1,F1-E_3.3 March 2012

General Appliances



CONDiTiON



Good1.9%


Standardmaxu

Rank/VaueGudene

Personal Fridge 3 Fridge provided inroom.

Or Shared Fridge 2 Fridge provided in shared/communalarea.

Rubbish Bin 2 Bin provided in room.


CONTENTS


38/63




2D-1,F1-E_3.3 March 2012

Entertainment Facilities:



CONDiTiON



Good3%


Standardmaxu

Rank/VaueGudene

TV 4 TV provided inroom.

Or Communal TV 1 TV provided in shared guest lounge.

Large TV Screen 4TV screen is equal to or greater than107cm/42 inch. Diagonal measurementwill apply.

Or Medium TV Screen 3As above TV screen is equal to orgreater than 80cm/32 inch.

Or Small TV Screen 2TV screen is less than 80cm/32 inch andequal to or greater than 66cm/26 inch

Multichannel Selection 4Minimum 6 TV channels (excludingFreeToAir channels).

Or Limited MultichannelSelection

3 Less than 6 TV channels (excludingFreeToAir channels).

In House Movies or Payper View

2Movies provided in house or pay perview.

Addtona Entertanent Factes (axu 3 to appy)

DVD Player 2 DVD player inroom.

CD Player/Sound System/MP3 Docking Station

2CD player, sound system and/or MP3docking station inroom.

Games System 2Provision of Nintendo, Playstation,

XBox type games system.

Tourism Channel 2Dedicated channel to local and/orAustralian tourism.

On Screen PropertyInformation

2Guests can access property informationthrough the television, may or may notreplace in room compendium.

On Screen Messaging andAccounts

2Guests can access their accounts andmessages through the television.

CONTENTS


39/63




2D-1,F1-E_3.3 March 2012


ENTERTAiNmENT FACiliTiESSATiSFACTORY mODERATE GOOD VERY GOOD EXCEllENT

small TV on wall or

bench

no CD or DVD

player

exposed cords/cables

no remote control

small TV (min 26)

on wall or bench

portable CD player,

DVD player

exposed cords/cables

remote control

flat screen medium

sized eg 32 may be

wall mounted, swivel

mount or purpose

built entertainment

unit/stand/turntable

remote control

basic stereo sound

system/unit, DVD

player

attempt to conceal

cords/cables

large plasma, LCD,

LED TV, stateof

theart features such

as HD TV, surround

sound audio

remote control

TV on wall or cabinet

cables and cords are

concealed

large LED TV,

stateoftheart

features such as HD

TV, maybe have 3D

available, surround

sound audio or

wireless sound

system

digital/touch pad

remote control

TV is positioned

in a custombuilt

entertainment unit/

stand

cables and cords are

concealed

CONTENTS


40/63




2D-1,F1-E_3.3 March 2012

Lounge Seating



CONDiTiON



Good2.6%


Standardmaxu

Rank/VaueGudene

Purpose Designed LoungeSeating 4

Purpose designed lounge seating whichhas arms and is fully upholstered. Maybecane/wicker lounge seating with fullypadded cushions.

Or Purpose DesignedOccasional Seating

3Purpose designed occasional seatingincludes tub chairs, occasional chairs,foam lounges.

Sufficient Seating 2Lounge type seating provided forthe maximum number of permanentsleeping positions.

Lounge Seating in Additionto Dining Seating

2Room provided with lounge type seatingplus dining chairs.

Quality Guidelines:Areas considered in this assessment include dining table & dining seating include stools & bench seating. TheseGuidelines are typical indicators that may include, but are not limited to, the following:

lOUNGE SEATiNG


dated construction,

materials low

density foam, loose

weave fabric

dated cane lounge/

chairs

no coordination of

style or design

basic construction,

materials low

density foam, loose

weave fabric

basic cane lounge/

chairs


of style or design

midrange furniture,

materials medium

density foams, close

weave fabrics

mid range cane

lounge/chairs

coordinated style/

design elements

solid construction,

thickly padded

with high density

foam, tightly wovencommercial grade

fabric, tightly

upholstered

contemporary rattan/

cane lounge/chairs

custom design and

coordinated with

overall room style/

theme

solid construction,

thick padding/

high density foam,

cushions may havedown filling, quality

tightly woven fabric,

tightly upholstered

designer rattan

lounge/chairs

coordinated with

obvious use of

elements and


CONTENTS


41/63




2D-1,F1-E_3.3 March 2012

Dining Table & Chairs



CONDiTiON



Good2.6%


Standardmaxu

Rank/VaueGudene

Dining Facilities Provided 4 Purpose built dining table and chairs.

Sufficient Seating 3 Seating provided for the maximumnumber of sleeping positions.

Sufficient Table/BenchSpace

2Table/Bench space provided for dining,sufficient for all permanent sleepingpositions.

Quality Guidelines:Areas considered in this assessment include lounge seating, occasional seating such as tub chairs and accessoriessuch as cushions, throws etc. These Guidelines are typical indicators that may include, but are not limited to,the following:

DiNiNG TABlE & CHAiRS


materials eg dated

plastic, MDF, dated

laminates, basic steel

tube frames

upholstery materials

eg dated vinyl

stools, benches or

fixed seating

no coordination of

style or design

materials eg plastic,

MDF, laminates, steel

tube frames


eg vinyl

stools, benches or

fixed seating

basic design, limited

coordination and

style

materials eg laminate,

melamine, standard

timber (eg pine),

timber veneers,

glass, chrome or

brushed steel frames,

plywood, pine, high

grade plastic

upholstery materialseg commercial grade

fabric

standard cane/rattan

coordinated style/

design elements

materials eg

solid timber (eg

oak) designer

laminate, melamine,

timber veneers,

reconstituted stone,

glass, chrome or

brushed steel frames,

upholstery materialseg commercial grade

fabric

contemporary cane/

rattan

custom design and

coordinated with

overall room style/

theme

materials eg solid

quality timber (eg

cedar), designer

timber veneers,

marble and stone,

stainless steel frames


eg high grade fabrics

designer cane/rattan

coordinated with

obvious use of

elements and


CONTENTS


42/63




2D-1,F1-E_3.3 March 2012

Communications/Business Desk



CONDiTiON



Good1%


Standardmaxu

Rank/VaueGudene

Phone 2 Telephone in room accessible 24 hours.

Local Phone Book 1 In room.

Internet Access 3 Broadband and/or Wi Fi access in room.

Compendium 2Extensive range of property and localvisitor information, including local phonenumbers digital and/or print.

Business Desk InRoom 2Separate table/bench in addition todining, including lighting, internet accessand power point/s


CONTENTS


43/63




2D-1,F1-E_3.3 March 2012

Heating, Cooling & Ventilation



CONDiTiON



Good2.2%


Standardmaxu

Rank/VaueGudene

Sufficient Heating 5Air conditioners split (invertors) orducted systems; steam/water heaters,gas ducted, convection heating.

Or Moderate Heating 2 Oil columns, fan heaters.

Sufficient Cooling 5Refrigerated airconditioners split orducted systems; ducted evaporativecoolers.

Or Moderate Cooling 4Ceiling fans, portable fans, portableevaporative cooling system.

Individual Temp Control 2Controls/indicator settings are indegrees.


HEATiNG & COOliNG


box style reverse air

conditioners

wall hung strip

heaters, free standing

fans, fan heaters

window/wall reverse

cycle air conditioner

units with individual

temperature control

column heaters, basicceiling fans

split system reverse

cycle air conditioners

with individual

temperature control

(remote control)

standard ceiling fans

ducted air

conditioning

contemporary ceiling

fan

ducted air

conditioning

with individual

temperature control

to each unit

designer ceiling fan

electronic control

CONTENTS


44/63




2D-1,F1-E_3.3 March 2012

Laundry Services



CONDiTiON



Good1.6%


Standardmaxu

Rank/VaueGudene

Iron & Full Size IroningBoard

3Full size ironing board approx1150mm(L) x 340mm(W) and ironlocated inroom.

Or Iron & 3/4 SizeIroning Board

23/4 size ironing board and iron locatedinroom.

Or Iron & Ironing BoardUpon Request

1Ironing board and iron available fromreception or in communal laundry.

Full Laundry Service 3Laundry & dry cleaning available 7days.

Or Full Laundry Service 2 As above 5 days.

Or Guest Laundry 2Communal laundry facilities availableonsite.

Express Laundry 4 As above 3 hours or less.


CONTENTS


45/63




2D-1,F1-E_3.3 March 2012

Security & Safety



CONDiTiON



Goodn/a


Standardmaxu

Rank/VaueGudene

Electronic Entry 5 Electronic room entry.

Or Automated Locking 4 Entrance door automatically locks toexternal entry.

Or Internal Locking 3Entrance door lockable internally byguest.

Security Floor Access 4Access to room floor only available viaroom key.

Added Security Features 2Viewing hole in front door, securityscreen door or security chain.

InRoom Safe 2Purpose built safe provided in room,with operating instructions.

Or Safety Deposit atReception

1 Safety deposit box/services at receptiondesk.

Internal Video SurveillanceReception & Corridors

3Video surveillance of reception andinternal common areas.

Conditions score and Quality Guidelines do not apply.

CONTENTS


46/63




2D-1,F1-E_3.3 March 2012

NonSmoking Rooms



CONDiTiON



Goodn/a


Standardmaxu

Rank/VaueGudene

Non Smoking Rooms 4100% of guests rooms to be nonsmoking, and must be accompanied bysignage at the property and inrooms.

Condition scores and Quality Guidelines do not apply.

CONTENTS


47/63




2D-1,F1-E_3.3 March 2012

BATHROOm

FACILITIES &

SERVICES



17% 22% 18%

Shower Recess & Bath



CONDiTiON



Good3.1%


Standardmaxu

Rank/VaueGudene

Separate Shower and FullSize Bath

5 Separate full size bath (minimum of1300mm x 600 mm) plus showerrecess.

Or Shower Over Bath 4 Shower over full size bath/spa bath.

Or Shower Recess 3 Shower recess only.

Large Shower 5 Minimum 1800mm (length plus width).

Or Adequate Shower 4 Minimum 1500mm (length plus width).

Spa Bath or Plunge Bath 2 Spa bath or plunge bath.

Height of Shower

Head/Rose 2

Minimum 1900mm adjustable arm

acceptable to meet dimension.

Soap Holder 2Dedicated soap holder or mountedsoap dispenser.

Toiletries Holder 2Dedicated shelf/space for guesttoiletries.

CONTENTS


48/63




2D-1,F1-E_3.3 March 2012


SHOWER RECESS & BATHBath


dated/aged plastic

bath

basic plastic or acrylic

bath

standard design

acrylic, enamel bath

contemporary

baths acrylic,


steel with porcelain

finish

designer baths

stone, steel with

porcelain finish

Shower


dated wall tiles,shower base

aged moulded

plastic/fibreglass

recess and base

lightweight plastic

shower curtain,

plastic shower grate

no coordination of

style or design

basic tile walls,shower base

moulded fibreglass

recess and base

shower curtain,

segmented glass

sliding doors

plastic/chrome

shower grate


of style or design

standard tiled walls

standard tiled/

moulded shower

base

framed shower

screen or designer

curtain

chrome shower grate

coordinated style/

design elements

hobless showerrecess with fully tiled

walls reconstituted

stone tiles

tiled, reconstituted

stone shower floor

semi frameless glass

shower screen

designer steel

shower grate

custom design andcoordinated with

overall room style/

theme

hobless showerrecess with fully tiled

walls stone tiles

tiled, stone shower

floor

frameless glass

shower screen

designer shower

grate, tile insert grate

coordinated with

obvious use ofelements and


CONTENTS


49/63




2D-1,F1-E_3.3 March 2012

Vanity



CONDiTiON



Good2.1%


Standardmaxu

Rank/VaueGudene

Bench/Shelf Space 3 Minimum dimensions of 300mm x200mm.

Or Adequate BenchShelf Space

2Bench/shelf space is less than 300mmx 200mm. Minimum dimension of150mm.

Hand Basin 3 Minimum size of 400mm x 250mm.

Or Adequate Hand Basin 2 Less than 400mm x 250mm.

Shelving/Storage Space 2Separate shelving adjacent to/or underhand basin, minimum measurement of150mm.

Quality Guidelines:Areas considered in this assessment include the hand basin, plugs, bench/shelf space, drawers including handles,tiling/grouting and splashbacks. These Guidelines are typical indicators that may include, but are not limited to,the following:

HANDBASiN


dated design

plastic, aged

polymarble

no coordination of

style or design

basic design

moulded acrylic


of style or design

standard design

polymarble, acrylic

coordinated style/

design elements

contemporary design

quality finish eg


acrylic

custom design and

coordinated with

overall room style/

theme

customised design

and style/theme

high quality finish eg

stone, glass, ceramic

coordinated with

bathroom with

obvious use of

elements and


CONTENTS


50/63




2D-1,F1-E_3.3 March 2012

BENCHTOP


dated laminate

sheeting, datedmoulded acrylic

no coordination of

style or design

basic laminate

sheeting, mouldedacrylic


of style or design

standard laminate,

polymarble

coordinated style/

design elements


designer laminate

custom design and

coordinated with

overall room style/

theme

stone, glass

reconstituted stone

coordinated with

obvious use of

elements and


VANiTY


no splashbacks

dated laminate,

painted doors

interior of vanity

unsealed

exposed PVC

plumbing

no coordination of

style or design

dated tile splashback

basic design laminate/

melamine doors

exposed PVC

plumbing


of style or design

standard splashback

eg tiles

laminate/melamine

doors, shelving

plumbing chrome

finish or concealed

coordinated style/

design elements

high grade splashback

eg contemporary

tiles, glass

contemporary

laminate/melamine

doors/shelving

concealed or

decorative plumbing

custom design and

coordinated with

overall room style/

theme

high grade splashback

eg glass/mirror/tile

splashbacks

designer laminate/

melamine doors/

shelving

all plumbing is

concealed or

decorative

coordinated with

obvious use of

elements and


CONTENTS


51/63




2D-1,F1-E_3.3 March 2012

Bathroom Fittings



CONDiTiON



Good1.7%

Facility Guidelines:All measurements will be taken from within any frames and a tolerance of 20mm may apply for allmeasurements (under) and will be confirmed upon asse

hotel standard and guidelines

Documents