hotelcom by channel mobile
DESCRIPTION
TRANSCRIPT
What is it?
HotelCom is a SMS Customer Contact & Marketing System developed and licensed by Channel Mobile for the Hospitality Industry.
How does it work?
The system automatically imports data from the Property Management System (PMS) throughout the day to allow for the sending of targeted and personalised text messages. The system can be configured for Automated & Manual Marketing Messages. Welcome
Cara Jones
Thank-you for choosing our hotel, we hope you enjoy
your stay.
Why use it?
Increase your level of customer contact and service – create “front of mind” and brand awareness. Create an open communication channel between the hotel/brand and the guest (Welcome SMS).
Why use it?
Seamlessly communicate booking information (Reservation Confirmation SMS)
Your information with regards to your stay with us: Miss Cara Jones Hotel Cape Town Check in date: 20th November 2011 Check out date: 30th November 2011 Contact Numbers: Home: 021 4395975 Work: 021 2224444 Cell: 0715995674 Email: [email protected]
Why use it?
Provide value-add or marketing information to an opt-in list
• Lunch and Dinner Specials
• Weather Reports
• Accommodation promotions
• Frequent Guest
• Spa promotions
• Gaming promotions
What’s Happening?
Club Festival
Entertainment
• Conference promotions
Warm up this winter with our
Winter Specials 2 course's for R200 3 course's for R300
Spa
Promotions for
June Find out more…
Abba show Get half price tickets ...
24 Cape Town Sunny
Tues 12/06
Why use it?
Enable hassle free feedback after check out – Reply on the departure SMS or complete the Mobi Feedback form. System is fully reply enabled • Guests can communicate the pros and cons of their stay via reply SMS • Replies with guest comments can be followed up on and resolved • Create repeat customers and positive word of mouth
Why use it?
Dear Mr Maconachie.
Thank you for being our guest at the PROTEA
HOTEL VICTORIA JUNCTION, we look
forward to welcoming you back again soon.
Please remember to rate your
stay at m.proteahotel.com/feedback
Why use it?
Dear Mr Maconachie.
Thank you for being our guest at the PROTEA
HOTEL VICTORIA JUNCTION, we look
forward to welcoming you back again soon.
Please remember to rate your
stay at m.proteahotel.com/feedback
Why use it?
Dear Mr Maconachie.
Thank you for being our guest at the PROTEA
HOTEL VICTORIA JUNCTION, we look
forward to welcoming you back again soon.
Please remember to rate your
stay at m.proteahotel.com/feedback
The information you have entered has been submitted
to our team.
Thank you for your feedback
Why use it?
Dear Mr Maconachie.
Thank you for being our guest at the PROTEA
HOTEL VICTORIA JUNCTION, we look
forward to welcoming you back again soon.
Please remember to rate your
stay at m.proteahotel.com/feedback
The information you have entered has been submitted
to our team.
Thank you for your feedback A client has completed the Hot Or Not survey. The details are laid out below. Title : Mr First Name : Robert Last Name : Maconachie Home : Work : Cell Number : 8236538441 Email: Hotel Stayed At : Protea Hotels Room No. : 501 Hot Or Not Rating : 9 Comments :
From: Channel Mobile Sent : 11 June 2012 To : GM Protea Hotels Subject: Client Feedback ……………………………………………
Why use it?
Dear Mr Maconachie.
Thank you for being our guest at the PROTEA
HOTEL VICTORIA JUNCTION, we look
forward to welcoming you back again soon.
Please remember to rate your
stay at m.proteahotel.com/feedback
The information you have entered has been submitted
to our team.
Thank you for your feedback A client has completed the Hot Or Not survey. The details are laid out below. Title : Mr First Name : Gavin Last Name : Mandel Home : Work : Cell Number : 823636228 Email: Hotel Stayed At : Protea Hotels Room No. : 501 Hot Or Not Rating : 9 Comments :
From: Channel Mobile Sent : 11 June 2012 To : GM Protea Hotels Subject: Client Feedback ……………………………………………
Features
Web Based On-site Training International Routing Automated Opt Out Hotel Level Opt Out and Global Opt Out SMS Block Times
Features
Protea Hotel Umhlanga Testimonial:
Shannon Taylor, Marketing Plan Co-ordinator
“We had almost immediate results from the SMS broadcast – within an hour or two we had already secured one booking and to date we have
managed to sell 8 room nights with our Last Minute special. It is a great tool and will most definitely be using
it again!”
Protea Hotel Umhlanga: Type of Campaign: Promotional Campaign Objective: Drive Sales Technology Used: Bulk SMS through Channel Mobile’s HotelCom and Campaign Manager systems A Personalized Bulk SMS was sent to 1500 previous guests. Net result was 8 rooms booked at R700 per room per night. Turnover: 8 * R700 = R5600 Campaign cost: Less than R600
Contact Us
Telephone: 087 351 5225 Helpdesk: 0860 104 671 Website: www.channelmobile.co.za Email: [email protected]
Contact:
Social:
“SMS INFO to 33369 and we will contact you”